Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 256 de 414 opiniones" "
10 - Excelente
256
Puntuación de 8, es decir, Bueno. Basada en 97 de 414 opiniones" "
8 - Bueno
97
Puntuación de 6, es decir, Aceptable. Basada en 30 de 414 opiniones" "
6 - Aceptable
30
Puntuación de 4, es decir, Malo. Basada en 14 de 414 opiniones" "
4 - Malo
14
Puntuación de 2, es decir, Terrible. Basada en 17 de 414 opiniones" "
2 - Terrible
17
9.2/10
Limpieza
9.2/10
Servicio y personal
9.0/10
Servicios
8.8/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Nelson
Viaje familiar con niños
27 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy agradable para familias
Nelson
Se hospedó 3 noches en febrero de 2023
Respuesta de Customer Service, el 28 feb. 2023
¡Gracias por tomarse el tiempo para dejar esta calificación maravillosa, Nelson! ¡Esperamos volver a verle pronto en el Residence Inn Hartford Manchester para poder compartir otra experiencia increíble!
10/10 Excelente
Luis
10 ene. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luis
Se hospedó 7 noches en enero de 2021
Respuesta de Customer Service, el 11 ene. 2021
Thank you for the fantastic rating, Luis!
We endeavor to make all of our guests feel welcome and relaxed during their time at Residence Inn Hartford Manchester! We can't wait to see you again soon. Have an amazing day!
10/10 Excelente
Suzanne
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every time I fly into Connecticut, I ALWAYS stay here!
Suzanne
Se hospedó 7 noches en abril de 2024
6/10 Aceptable
Alex
Viaje en pareja
20 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Place was good but some kind of odor/gas that made us nauseated in middle of the night
Alex
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Keasha
19 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was nice
Keasha
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Sharon, Newark
Viaje en pareja
3 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The service from the staff was impeccable. This location is currently under renovation - can't wait to see when its complete.
Sharon
Se hospedó 3 noches en marzo de 2024
8/10 Bueno
Abhishek
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is superb. Lots of eating options around.
Abhishek
Se hospedó 1 noche en marzo de 2024
6/10 Aceptable
Kristina
9 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza
Kristina
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Thank you for sharing, Kristina.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
8/10 Bueno
Samantha
Viaje familiar
6 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly staff, easy check in.
Samantha
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 9 ene. 2024
Samantha, it's great to know that you had a pleasant time at Residence Inn Hartford Manchester. We're glad to hear that you found our process hassle-free and our team members approachable. We aim to make all aspects of your stay seamless and enjoyable. We're looking forward to welcoming you back.
6/10 Aceptable
Barbara, Chagrin Falls
1 ene. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Barbara
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Barbara, thank you for rating your stay. While a score suggests room for improvement, we truly value your feedback and will use it to enhance future guest experiences. We hope to have the chance to serve you again with an improved experience.
8/10 Bueno
William
Viaje en pareja, Viaje familiar
30 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You need to get real queen-sized beds. These "Hotel Queens" as your front desk agent put it are just full-sized beds. If you had a room with a king size and a kitchen, I'd stay there all the time.
William
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 31 dic. 2023
William, thank you for sharing your experience. We understand your preference for larger beds, and we appreciate your feedback as this helps us make necessary improvements. We're also glad that you would be interested in staying with us more frequently if a room with a king bed and kitchen were available. Kindly make a note of your preferences for future reservations with Residence Inn Hartford Manchester, as we aim to make your stays more comfortable.
10/10 Excelente
MARK
28 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property.
MARK
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 29 dic. 2023
Mark, it's wonderful to hear that you found Residence Inn Hartford Manchester to be a pleasant destination. We sincerely value your feedback. Thank you for choosing our hotel for your stay. We hope to welcome you back soon!
10/10 Excelente
Carly
Viaje en grupo
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Much bigger room than anticipated, overall very nice for the price.
Carly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 19 dic. 2023
Carly, it's delightful to know you appreciated the room size and value at Residence Inn Hartford Manchester. Thank you for sharing your positive impression. We aim to exceed expectations and are looking forward to your next visit.
10/10 Excelente
Christopher
13 dic. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
Nice property overall and really nice service. Pleased for the value.
Christopher
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 dic. 2023
Christopher, we're thrilled to hear that you enjoyed your stay at Residence Inn Hartford Manchester and found our service pleasing. We strive to offer the best value to our guests, and we're glad that you appreciated it. Thank you for choosing Residence Inn Hartford Manchester and we hope to welcome you back soon.
10/10 Excelente
Joyce
Viaje familiar
23 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always stay there and are happy to come back!
Joyce
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 25 nov. 2023
Joyce, it's always a pleasure to hear from our returning guests. We truly appreciate your loyalty to Residence Inn Hartford Manchester and are thrilled you enjoy your stays with us. We look forward to welcoming you back soon.
10/10 Excelente
Chris
18 nov. 2023
Chris
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 8 dic. 2023
Thank you for this excellent rating, Chris!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn Hartford Manchester! We'd love to host you again someday for yet another unforgettable visit.
8/10 Bueno
Elizabeth
Viaje de negocios
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bring ear plugs
Great location, clean, friendly staff, okay breakfast but there was a very loud noise that occurred any time water was used anywhere near us (I think) that would have kept me up all night had I not had my ear plugs.
Elizabeth
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Elizabeth, thank you for sharing your feedback. It's wonderful to hear you appreciated Residence Inn Hartford Manchester's prime location, cleanliness, and engaging team members. We also note your point regarding the breakfast and the unusual noise - we'll certainly look into this matter for improved guest comfort. Rest assured, your sleep quality is very important to us. We hope to have the opportunity to welcome you again in the future, perhaps for a more seamless experience.
8/10 Bueno
Sharon
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sharon
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Sharon, it's great to know that your experience at the Residence Inn Hartford Manchester was largely positive. We hope your next visit will be even more pleasant, ensuring a perfect rating. Thank you for choosing our hotel for your stay.
10/10 Excelente
Yashara
Viaje familiar
22 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Girls just like to have fun!
Perfect room no issues with it. Very clean. Easy check in and check out process. Perfect space for my kids Halloween Pajama Bday Slumber party!
Yashara
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Yashara, it's delightful to hear your stay at Residence Inn Hartford Manchester was seamless and satisfying. We're thrilled your children had a marvelous time during their Halloween Pajama Birthday Slumber party. The fact that you found the room immaculate and our check-in/check-out procedures effortless truly reflects the dedicated service our team members provide. We look forward to hosting your future celebrations!
4/10 Malo
Robert
Viaje familiar
11 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
First of all I arrived slightly early 1:45. I was told I could not check in. They offered to call me when the room was ready. I left and I eventually came back around 5. I was able to check in but I never got a call. The TV had a channel listing card but no guide. No guide on the remote or on any given channel. I could choose a channel but had no idea what was on the channel. I called the desk but nobody was able to help. After checking out I received an email receipt. I was surprised to find out I had been charged $60 to park my car at their facility I was never told there was a daily parking fee!!!!! Maybe I should have ridden my bicycle there. I hate companies that try to nickel and dime you. I will never stay at another Marriott Residence Inn. No thanks.
Robert
Se hospedó 6 noches en octubre de 2023
Respuesta de Customer Service, el 12 oct. 2023
Robert, it's unfortunate to read that your stay at the hotel didn't meet your expectations. We regret any confusion around the check-in time and our colleagues' communication. Rest assured, we aim to provide all pertinent information upfront to our guests. Your feedback about the TV guide and the parking charges will be taken into consideration. We continuously strive to enhance our guest's experience and we'd appreciate another opportunity to provide a hassle-free stay.
10/10 Excelente
Brittany
10 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Brittany
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 11 oct. 2023
Brittany, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Hartford Manchester!
10/10 Excelente
frederick
7 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
frederick
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 9 oct. 2023
Thank you for the 5 out of 5 rating, Frederick!We're thrilled to see how much you enjoyed staying at Residence Inn Hartford Manchester. We look forward to hosting you again in the near future! Thank you again for sharing.
8/10 Bueno
Thomas
27 sept. 2023
Thomas
Se hospedó 4 noches en septiembre de 2023
Respuesta de Customer Service, el 19 oct. 2023
Thomas, it's wonderful to read that you enjoyed your stay at the Residence Inn Hartford Manchester. We appreciate you taking the time to rate us and we're looking forward to welcoming you back on your next visit. Safe travels!
10/10 Excelente
Galen
26 sept. 2023
Galen
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service, el 27 sept. 2023
Galen, thank you for your high rating. We are beyond pleased to know you had a great stay at Residence Inn Hartford Manchester. We value your feedback and look forward to your next visit. Safe travels until then!
10/10 Excelente
Garey
Viaje familiar
12 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked my room and location. Staff very friendly
Garey
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service, el 12 sept. 2023
Garey, we're delighted you enjoyed your stay at the Residence Inn Hartford Manchester. It brings us great joy to know that our scenic location and friendly team members added value to your experience. We can't wait to welcome you back in the future.
2/10 Terrible
Jessica
Viaje de negocios
10 sept. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst experience in Hartford so far
I travel to Hartford periodically for work and have stayed in many area hotels. This was the worst by far! The hotel room was dirty, the floor felt filthy, the bed was lumpy and the mattress on the sofa bed was unusable. My daughter had to put the mattress on the floor in order to be able to use it at all. The windows were covered with plastic and the shower drain did not drain properly. Even though the webpage states parking is free I was charged 10 dollars per day for parking and even though the room was supposed to have a queen bed it was definitely a full.
Jessica
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 12 sept. 2023
Jessica, it's disheartening to hear about your recent experience with us. It's regrettable that certain aspects including cleanliness, comfort, and accurate representation of our amenities fell short of expectations. Also, we apologize for any inconvenience caused by the shower drain, plastic-covered windows, and the parking charge. Rest assured, feedback like yours assists us in making improvements and we're committed to learning from this situation. We hope you will give us another chance to provide a better stay in the future. Safe travels!
10/10 Excelente
Keith
Viaje en pareja, Viaje familiar con niños
14 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large rooms, with full kitchens including full size refrigerator. Very clean room and facilities. Decent breakfast and pool and jacuzzi. All staff exceptionally pleasant.
Also plenty of restaurants and shopping in short driving distance and easy access to route 84.
Keith
Se hospedó 3 noches en agosto de 2023
Respuesta de Customer Service, el 16 ago. 2023
Keith, it's delightful to hear how much you enjoyed your stay at Residence Inn Hartford Manchester. Our spacious rooms along with their well-equipped kitchens and our outstanding cleanliness certainly seems to have impressed you. We're glad our breakfast offerings, pool, and jacuzzi contributed to your satisfaction. It's also pleasing to hear our team's warm hospitality played a part in the success of your stay. Furthermore, we're glad you found our location near dining, shopping, and easy highway access beneficial. Thank you for sharing your feedback - we look forward to welcoming you back.
10/10 Excelente
Emily
Viaje familiar
30 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice big suite for family. Good breakfast & pool. Daily housekeeping was such a nice feature.
Emily
Se hospedó 6 noches en julio de 2023
Respuesta de Customer Service, el 31 jul. 2023
Hello Emily,We are thrilled that you enjoyed your stay at the Residence Inn Hartford Manchester! It's wonderful to hear you appreciated the spacious suite and the good breakfast we offer. Your recognition of our pool and daily housekeeping gives us immense joy. Thank you for your positive feedback and we look forward to welcoming you and your family back soon.
2/10 Terrible
April
Viaje familiar con niños
25 jul. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
I didn’t get the room I booked, specifically booked at this hotel for a one bedroom suite. They stuck me and my 5 year old granddaughter in a studio unit right next to the exit. Doors slammed all night, no separation so the 5 year old was up all night. NO sleep, awful.
April
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service, el 26 jul. 2023
April, we regret to hear that your stay did not meet your expectations.We understand how important it is to receive the specific room booked, and offer our sincere apologies for any inconvenience caused. Your feedback about the noise discomfort is also noted, and our team will review this concern. We strive to provide a peaceful and comfortable experience for our guests and we hope that we can welcome you back in the future to demonstrate this.
10/10 Excelente
William
Viaje familiar
17 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
William
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service, el 18 jul. 2023
Hello William,Thank you for choosing to stay with us at the Residence Inn Hartford Manchester. We are delighted to know that you had a pleasant experience during your visit. It is a pleasure to see that we have met your expectations and that our service and offerings have driven your satisfaction.Since there was no specific feedback attached to your stance, we would like to invite you to share any standout experiences or suggestions for how we could enhance our guest experience in future. We value your opinion and your insights can help us ensure we continue to exceed expectations moving forward.Once again, thank you for taking the time to express your perspective, and we hope to see you again soon at the Residence Inn Hartford Manchester for another delightful stay.
10/10 Excelente
Karolyne
9 jul. 2023
Karolyne
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 11 jul. 2023
Thank you for the perfect rating, Karolyne!We are very pleased to hear that you had a wonderful stay at Residence Inn Hartford Manchester. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excelente
Christine
Viaje familiar
25 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christine
Se hospedó 5 noches en junio de 2023
Respuesta de Customer Service, el 27 jun. 2023
Thank you for sharing your thoughts with us, Christine! It's great to see we provided you with a positive stay here at Residence Inn Hartford Manchester! We're hoping we'll be seeing you again during your next visit to the area. Thank you and have a lovely day!
10/10 Excelente
Kevin
25 jun. 2023
Nice and clean
Kevin
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 26 jun. 2023
Thanks for the perfect rating, Kevin! We can't wait to see you again soon for another amazing experience at Residence Inn Hartford Manchester. Have a great day!
10/10 Excelente
Joyce
Viaje familiar
18 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Almost perfect.
Great place, wonderful amenities, my only complaint is the scratchiness of the towels and the pillows are way too fluffy to be supportive.
Joyce
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Service, el 19 jun. 2023
Thank you for the perfect rating, Joyce!We're happy you had a pleasant stay with us and appreciated our plentiful amenities. It's unfortunate you had such challenges with our towels and pillows. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.
10/10 Excelente
robin
13 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
robin
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service, el 13 jun. 2023
Thanks, Robin! It's outstanding your time at Residence Inn Hartford Manchester was fantastic. We can't wait until your next visit!
8/10 Bueno
Aaliyah
1 jun. 2023
Aaliyah
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 22 jun. 2023
Thanks for the 4/5 rating, Aaliyah!We're thrilled you enjoyed your time at Residence Inn Hartford Manchester so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
8/10 Bueno
Betty
Viaje en grupo, Viaje de negocios, Viaje familiar
19 may. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Clean, good location; no allergen info for food.
It was clean and the location worked for me. I'm surprised that a national chain doesn't disclose what items on it's included breakfast are gluten-free. I was told at checkin that there were gluten-free muffins and cereal if you ask. I asked at breakfast and was told there is no such option. Noone knew if the egg option or sausage were gluten free.
Betty
Se hospedó 5 noches en mayo de 2023
Respuesta de Customer Service, el 19 may. 2023
Thank you for the positive review, Betty!It's excellent you enjoyed your time with us so much! We're delighted you appreciated our cleanliness and prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!
10/10 Excelente
Gregory H.
Viaje familiar
18 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location with shopping and eating places close by!
Gregory H.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 18 may. 2023
Thank you for the fantastic review, Gregory!We're delighted your time at Residence Inn Hartford Manchester was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
10/10 Excelente
Lazara
Viaje familiar
15 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall a great stay. It was clean, quiet, and the staff was wonderful. Would stay again and recommend.
Lazara
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service, el 16 may. 2023
Thank you for sharing this glowing review, Lazara!We are delighted to hear about your experience at Residence Inn Hartford Manchester! We truly appreciate your kind words regarding our team and our clean accommodations. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.
10/10 Excelente
thomas
Viaje familiar
8 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff cmfortable stay
thomas
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service, el 9 may. 2023
Thank you for the wonderful review, Thomas!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Hartford Manchester. Have a wonderful day!
10/10 Excelente
Andréa
24 abr. 2023
Andréa
Se hospedó 8 noches en abril de 2023
Respuesta de Customer Service, el 25 abr. 2023
Thanks for the outstanding rating, Andrea!We're delighted your time at Residence Inn Hartford Manchester was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
2/10 Terrible
Audra
Viaje de negocios
30 mar. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A hotel guest above me dragged furniture around, banged their feet for hours - well past midnight. Began again at 5:45am. Front Desk asked them 6 times( I had to call repeatedly). The guest didn’t stop. Never Again. They had no control over their inconsiderate guest. I had to pay a lot of money to be unable to enjoy my stay. Many hotels in the area. This is one to avoid.
Audra
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service, el 1 abr. 2023
We appreciate the feedback, Audra.We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 Excelente
Manoj Kumar
26 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Manoj Kumar
Se hospedó 5 noches en marzo de 2023
Respuesta de Customer Service, el 27 mar. 2023
Thank you for the fantastic rating, Manoj!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Hartford Manchester! We can't wait to see you again soon.
4/10 Malo
Jose A
Viaje familiar
5 mar. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Very Disappointed!!!
Very disappointed. We checked in past midnight hoping to get a good rest after a long day. We were put on a room next to an exit door. By 6:00 am people started slamming the door each time they walked out. By 9:00 am when we thought we were finally going to get some rest and fell asleep again, housekeeping came knocking on our door and opened the door despite the DO NOT DISTURB SIGN being on the outdoor the door. The property is alright, but I am Very disappointed.
Jose A
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service, el 6 mar. 2023
We appreciate you taking the time to share your feedback, Jose.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our soundproofing and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.
8/10 Bueno
JAEHO
23 feb. 2023
JAEHO
Se hospedó 6 noches en febrero de 2023
Respuesta de Customer Service, el 15 mar. 2023
Thanks for the great rating, Jaeho!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn Hartford Manchester soon, we'd love to have you back!
10/10 Excelente
Eugenia
Viaje en pareja
22 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Eugenia
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Service, el 23 ene. 2023
Thank you for sharing, Eugenia!At Residence Inn Hartford Manchester, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
8/10 Bueno
Michael
Viaje familiar
30 dic. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
no issues except for the occasional barking dog.
Michael
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Service, el 30 dic. 2022
Thank you for the great review, Michael!We're happy you had a pleasant experience with us! However, we regret that our soundproofing didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!
8/10 Bueno
Karen Ann
Viaje de negocios
17 nov. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
in a secluded area close to shopping
Karen Ann
Se hospedó 3 noches en noviembre de 2022
Respuesta de Customer Service, el 17 nov. 2022
Thank you for leaving us this fabulous review, Karen!We're so glad you had such an enjoyable time with us at Residence Inn Hartford Manchester! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!
8/10 Bueno
Theresa
14 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad