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Opiniones de Ascott Bonifacio Global City Manila

4 out of 5
Ascott Bonifacio Global City Manila
28th Street corner 5th Avenue, Bonifacio Global City, Taguig, Manila

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 224 de 308 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 70 de 308 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 308 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 308 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 308 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ryan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Rosanna

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed 2 nights at the 3 bedroom apartment which was good. Staff are very accommodating, even delivering packages to our room. Room was immaculately clean. Security was good too. Parking attendants very helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Veronica Lazo, Guest Service Manager, el 15 mar. 2024
Dear Rosanna,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

8/10 Bueno

Irene

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location
Se hospedó 2 noches en enero de 2024
Respuesta de Veronica Lazo, Guest Service Manager, el 7 mar. 2024
Dear Irene,Thank you for taking the time to leave us a rating. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

10/10 Excelente

Catherine, North Vancouver

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Christopher, Singapore

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We stayed here for a night for the NY @ 5th event. The location was perfect because we only had to step out of the hotel and walk 20m to reach the intersection of where the NY countdown took place. Nothing spectacular about the lobby but the staff are very friendly and helpful. It was our first time at Ascott BGC my initial impression of the lobby and reception area was that it looked like a 3 star hotel. Anyway, the stay was good and the breakfast buffet was alright. The staff was very attentive and helpful. Ascott shines because of its staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Veronica Lazo, Guest Service Manager, el 9 feb. 2024
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.On another note, we are truly sorry to hear about the inconvenience and dissatisfaction in some aspects during your stay. Rest assured that we are committed to providing an excellent stay experience to our residents. We welcome feedback such as yours as it indicates the areas where we can further improve.We look forward to welcoming you again, to provide us with another opportunity to serve you better.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2024

4/10 Malo

Tom

Le gustó: Condiciones de la propiedad
Se hospedó 12 noches en diciembre de 2023

10/10 Excelente

Rowena

Se hospedó 2 noches en diciembre de 2023
Respuesta de Veronica Lazo, Guest Service Manager, el 15 mar. 2024
Dear Rowena,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

Jesus

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 10 noches en diciembre de 2023

10/10 Excelente

Delfin, Spring Valley

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very near everything you need as a traveler
Se hospedó 1 noche en diciembre de 2023
Respuesta de Veronica Lazo, Guest Service Manager, el 23 dic. 2023
Thank you for your rating! It is indeed our pleasure to have you stay and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your patronage. We look forward to your next visit.

10/10 Excelente

Kazuhiko

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Veronica Lazo, Guest Service Manager, el 23 dic. 2023
Thank you for your rating! It is indeed our pleasure to have you stay and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your patronage. We look forward to your next visit.

10/10 Excelente

Melvin

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Exceptional property comfortable bed and room. Lovely neighborhood easy transportation breakfast was terrific overall exceptional experience.
Respuesta de Veronica Lazo, Guest Service Manager, el 7 mar. 2024
Dear Melvin,Thank you for staying with us. it is our pleasure to be your hotel of choice. We are so glad you had a positive experience with Ascott Bonifacio Global City. Your support is invaluable to us. Looking forward to seeing you again soon!

2/10 Terrible

DOUGLAS

Se hospedó 5 noches en noviembre de 2023

8/10 Bueno

jieun

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 6 noches en octubre de 2023

6/10 Aceptable

Lars, Copenhagen O

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 17 oct. 2023
Dear Lars,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspires us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

Candice

Le gustó: Limpieza, servicios, condiciones de la propiedad
From the moment you walk in you feel so safe and cared for at Ascott BGC. I’m beyond impressed with the security staff, front desk team, and most of all Les!!! This is the kind of property a guest wants to return to as their home away from home over and over again. It’s posh and they sure keep the place spotty clean! Can’t wait for my next visit.
Se hospedó 2 noches en octubre de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 17 oct. 2023
Dear Candice, Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Gary

Le gustó: Limpieza, servicios, condiciones de la propiedad
Awesome staff from check in to room service to check out. Hotel has many accommodations and is in excellent condition throughout. Would recommend to anyone.
Se hospedó 4 noches en agosto de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 14 sept. 2023
Dear Gary,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Sangay

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Very well managed property. One issue maybe for guests staying at the property for more than three weeks when entering to park vehicle at the basement being asked to always open the car boot. I have not had such experience when I stayed earlier at SEDA and at PPT.
Se hospedó 28 noches en julio de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 25 ago. 2023
Dear Sangay,Thank you for your feedback.We will take note of your comments as this will help us to improve our service delivery. Looking forward to seeing you again soon

6/10 Aceptable

Eva

Viaje familiar
Breakfast options limited. Front desk and restaurant short of staffing, especially bad in mornings and during check in/check out.
Se hospedó 5 noches en julio de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 7 ago. 2023
Dear Eva,Good Day.Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests however, I noticed that we fell in in some areas, Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

10/10 Excelente

Edward

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Recommend to all - clean, great food and close to everything.
Se hospedó 12 noches en junio de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 4 jul. 2023
Dear Edward,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Nicole

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Upon checking in they said the room I booked wasn't available so they upgraded my room which was to my surprise and very kind of them. The bedroom I stayed at was the 2 bedroom apartment and it was amazing one of the best! It was clean, ac was working perfectly it was just perfect. Breakfast was lovely a lot of options, service was beyond amazing and location was convenient. Planning on booking again but for a longer duration. If you're looking for a place to stay in BGC, this is the one. You won't regret it. One of the best hotels I've stayed in the whole world. Will definitely be back. Thanks to all staff for the wonderful stay and see you on January again!
Respuesta de Veronica Lazo - Guest Service Manager, el 4 jul. 2023
Dear Nicole,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location central to everything.
Se hospedó 7 noches en abril de 2023
Respuesta de Veronica, el 2 may. 2023
Dear Eric,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Diannah Mae

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
This is home away from home vibe.
Se hospedó 2 noches en abril de 2023
Respuesta de Veronica, el 2 may. 2023
Dear Diannah Mae,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

8/10 Bueno

Alexandre

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The good: - staff is attentive and everywhere, you feel taken care of, they are polite and helpful. - pseudo bottled water provided, a nice touch - neighborhood is great, clean, safe, close to many things - place is clean - breakfast is decent with good selection The not as good: - cleaning time are a bit awkward if you are around for it, they leave your room door open and leave the cleaning cart outside, everyone passing in the hallway can see your awkward self waiting for the cleaning to end - TV had a black spot in the middle - They have notes encouraging recycling but they rarely leave a bag for it, puzzling - The lights in the living room had no visible switch, I'm still wondering how to close them - The washing machine just can't dry despite what it claims, tried a bunch of settings and 2h later the clothes were still very wet. They offer a laundry service but the prices are insane.
Se hospedó 6 noches en abril de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 21 abr. 2023
Dear Alexandre,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests. Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

8/10 Bueno

Maria

Se hospedó 1 noche en marzo de 2023
Respuesta de Veronica, el 2 may. 2023
Dear Maria,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

RONALDO D, BERGENFIELD

Se hospedó 12 noches en marzo de 2023
Respuesta de Veronica, el 2 may. 2023
Dear Ronaldo D,Thank you for choosing Ascott Bonifacio Global City!we are looking forward to seeing you again

10/10 Excelente

Michael

Le gustó: Limpieza y condiciones de la propiedad
Occasionally we stay in Manila. We have found the Ascott Bonafacio to be the nicest hotel so far. The suite to be quite luxurious and a good value for the money. The breakfast is probably the best in town.
Se hospedó 1 noche en marzo de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 27 mar. 2023
Dear Michael,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Camille

Se hospedó 1 noche en marzo de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 27 mar. 2023
Dear Camille,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Rosanna

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
All staff are courteous and are genuinely nice. Love this place. Special shout out to the room service attendant who delivered our food. He is so nice.
Se hospedó 2 noches en febrero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 22 feb. 2023
Dear Rosanna,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We look forward to welcoming you back soon

10/10 Excelente

Michael

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

trina

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 27 mar. 2023
Dear Trina,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila!We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

Franklin

Le gustó: Limpieza y comodidad de las habitaciones
Bestes Preis/Leistungsverhältnis in BGC. Wir kommen seit Jahren hierher und stellen fest dass das Niveau gehalten wird. Einzig beim Frühstück könnte noch deutlich verbessert werden, für Europäer.
Se hospedó 4 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 13 feb. 2023
Dear Franklin,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your visit here to Manila. My team and I are delighted to learn that you enjoyed your stay with us. receiving such positive feedback from our guests like yourself inspire us to continually improve our service delivery.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again to any one of our serviced residences.

10/10 Excelente

Jesse

Le gustó: Limpieza y condiciones de la propiedad
Excellent. Best BGC Property I've experienced. The staff and management are incredibly pleasant and warm. I don't think I can ever stay at another property after experiencing the level of service and it's facilities. Very very pleased. Excellent.
Se hospedó 4 noches en febrero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear Jesse,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila!We thank you again for choosing to stay with us and we look forward to having you back soon.

8/10 Bueno

Eden

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff were kind and courteous. Very clean. Excellent location for foodies and shopping. A birthday cake was sent to our room, I was surprised by it. Thank you .
Se hospedó 3 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear Eden,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

Janice

Le gustó: Limpieza y comodidad de las habitaciones
Great stay! Thank you
It was a staycation present for my dad celebrating his birthday, the whole experience was seamless, although there was no complimentary upgrade provided given my gold membership, they were accorded late check out up to 5pm which was much appreciated. Overall, my parents enjoyed the breakfast variety, loved the location and certainly loved the space & cleanliness in the room.
Se hospedó 1 noche en febrero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear Janice,Good Day!We were delighted to learn that you enjoyed your stay with us. at the same time, we are happy to have met your expectation in service standards.Once again, thank you for your valued patronage. Yours Sincerely,

8/10 Bueno

A S

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
nice stay but more attention required !
good location and room, staff are friendly, excellent housekeeping and gym / pool facilities. downsides are slowness in getting things done within the business suite (seem like they did not know what to do and check everything including pricing, you then start wonder if the pricing provided is correct plus no focus on completing the task at hand).
Se hospedó 9 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear A S,Thank you for taking the time to share with us your stay experience. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. I would like to inform you that we have taken specific actions for improvements to correct the points that you have mentioned during your stay.We look forward to welcoming you again, giving us another opportunity to serve you better.Sincerely,

10/10 Excelente

Jhed

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear Jhed,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

4/10 Malo

Dennis

Se hospedó 2 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 8 feb. 2023
Dear Dennis,Good Day.Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. It has been our aim to provide a delightful experience to all of our guests however, I noticed that we fell short during your stay Rest assured that we have reviewed your feedback and have implemented immediate action.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again at any one of our serviced residences.Yours sincerely,

10/10 Excelente

Dennis

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Outstanding support and customer service in all areas!
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Dennis,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Anonymous,We are truly grateful to receive such a perfect score. we are glad that you have enjoyed your stay with us.see you again soon.

10/10 Excelente

MARC PAUL

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location! Can easily walk to shopping centers, restaurants, etc. Friendly and helpful staff.
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Marc Paul,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Ascott Bonifacio Global City Manila! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.

10/10 Excelente

Jose Mari

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Jose Mari,Thank you so much for an encouraging perfect score!Looking forward to seeing you again soon

10/10 Excelente

Jose Mari

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Jose Mari,Thank you for giving us a perfect score!It is encouraging to know that we have met your expectations during your stay.Looking forward to see you again soon.

10/10 Excelente

ROWENA

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Rowena,Giving us a perfect score is a privilege for each and every one of us. It is good to know that you are well taken care of during your stay.Looking forward to see you again.

10/10 Excelente

Alf Rune

Se hospedó 1 noche en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 23 ene. 2023
Dear Alf Rune,Thank you for giving us a perfect score!It is good to know that you have enjoyed your stay with us.Looking forward to seeing you again soon

10/10 Excelente

Inno Irving

Le gustó: Limpieza, servicios, condiciones de la propiedad
We love our stay here. Their amenities are great. Even after you check out, you still can use their bathroom which has showers, sauna, pool etc. you just need to ask a staff member. Their lobby has multiple couches and tables, work stations. - Location: at the center of uptown BGC, just right across the street from banks, shopping center, cafe & restaurants, food district on 5th ave. Taxi drive 5 mins to Market Market - Hotel staffs are friendly and helpful - Breakfast: selection is not great, foods are okay, even the order to cook eggs were not so good. They can't even cook basmati rice properly - Their gym is big and clean, you must wear shoes that cover toes to be able to workout the gym. My husband only pack slippers so we had to go to Market Market to buy a pair of 300 peso random shoes. Next door, there's sauna and shower rooms in each of the men and women's bathroom. Plenty of towels around the pool provided. The pool is nice, but Jacuzzi was broken and not hot during our stay. - Room is nice and clean, could be spacious if you get corner room, very modern and new. There's kitchen and everything needed to make meal, even rice cooker. They also gave a fancy package of white or dark chocolate corn flake oatmeal on the table upon checking in. - Bathroom: clean with stand up shower and bath tub separated. Salt for bath tub is provided. Overall, we'll definitely stay again next time in BGC
Respuesta de Veronica Lazo - Guest Service Manager, el 12 ene. 2023
Dear Inno Irving,Thank you for taking the time to share your stay experience at Ascott Bonifacio Global City Manila.I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your visit here to Manila. My team and I are delighted to learn that you enjoyed your stay with us. receiving such positive feedback from our guests like yourself inspire us to continually improve our service delivery.Thank you for your valued patronage. From all of us at Ascott Bonifacio Global City Manila, we look forward to welcoming you again to any one of our serviced residences.Yours sincerely,Veronica LazoGuest Service Manager

10/10 Excelente

Bernadette

Se hospedó 1 noche en enero de 2023
Respuesta de Veronica Lazo - Guest Service Manager, el 9 ene. 2023
Dear Bernadette,Thank you for giving us a perfect score! We are glad to know that you have enjoyed your stay with us.Looking forward to see you again soon

8/10 Bueno

Stephen

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Good area and lux room
Overall the property is in a good location, clean and modern, and very comfortable to stay here. Some areas to improve are the lack of variety in the breakfast buffet and the pool being too cold (so is the hot tub).
Se hospedó 6 noches en diciembre de 2022
Respuesta de Veronica Lazo - Guest Service Manager, el 9 ene. 2023
Dear Stephen,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the service shortfall that you have encountered during your stay with us, please know that it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this.On behalf of the team I would like to offer our sincerest apologies for the inconvenience that you have experienced. Thank you for your valuable feedback, we look forward to having you back at Ascott Bonifacio Global City Manila for us to have another opportunity to serve you better...Yours sincerely,

10/10 Excelente

Marcus

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Impeccable service and wonderful room and amenities
Se hospedó 2 noches en diciembre de 2022
Respuesta de Veronica Lazo - Guest Service Manager, el 4 ene. 2023
Dear Marcus,Good Day!We were delighted to learn that you enjoyed your stay with us. at the same time, we are happy to have met your expectation in service standards.Once again, thank you for your valued patronage.

10/10 Excelente

Catherine