Dear Guest, Thank you for your valuable feedback. We'll be looking into your concerns. As for the soap and shampoo, we have them in big squeeze bottles inside the bathrooms now. Hopefully you give us another chance on a future reservation. Stay safe.

Thank you for your feedback.

Thank you Mary Hazel for the high score given. Looking forward to welcome you back.

Thank you for your feedback!

Thank you for your feedback.

thank you for your feedback Haizhong! we will work to improve our services and product.

Hi there! Thank you for letting us know. the restriction to use the entrance facing greenbelt is imposed by the condo administration. Our reception is now at Gallardo Street as advertised by the address on Expedia Group and as updated on Google Maps address. The beautiful entrance you saw must be the facade of the mall along Legazpi Street which we have already labeled as "shopping" or things to do. we have left this photo to show the activities near the property.Thank you for your feedback.

Thank you for giving feedback about your stay.

Dear Ms. Wilma, Thank you for your feedback regarding your recent stay with us. We apologize also for the inconveniences you experienced while staying with us. Please know that we are doing our best to give the best services to our guest. All concerns are noted and we will have an investigation. We hope you could still come back and stay with us gain in the future.

Thank you for your feedback about your stay! Hope you stay with us again soon.

Thank you for your feedback about your stay! see us again soon

Dear Guest, thank you for writing back to us about your experience. Our address has long been updated on our online websites and made sure that a guide is emailed right after a booking is made, to ensure to direct cab drivers to use Gallardo Street instead of Legazpi Street. You can see this on the message app of Expedia/hotels.com. We are sorry that you had trouble finding our place.

Thank you for staying with us Steven, and thank you for providing us feedback as well

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We would like to apologize for the inconveniences you experienced while staying with us. We hope that you could come back and stay with us again in the future. we will make sure that you will have the best stay. Thank you

HI Leonce, we are happy that you enjoyed your stay and was able to explore the area too. Hope to welcome you back soon!

Dear Jennifer. We thank you for your recent stay. We do apologize for the bathroom sink which was clogged, we hoped you were able to raise that to us for a quick fix during your stay? The balcony is kept shut for safety and security purposes. we appreciate your kind understanding.

Thank you Ms. Pinky for your feedback. We are glad that your parents enjoyed there stay with us. We are excited to see you on your next visit with us! Thank you again!

Thank you for staying with us!

Dear Mr. Hector, Thank you for your feedback regarding your recent stay with us. First of all, we would like to apologize for the inconveniences you had experience while staying with us. We had a problem with the building elevators. The breaker where the electricity is connected was broken that is why that building administration had to have fixed as soon possible. Please know that the situation is beyond our control. It took days before it was fixed. To assist guest, schedule of the lift was given. Again we apologize for the uncontrollable situation you had experienced. As of the moment, the elevators is working already. We do hope to see you again on your next visit. Thank you

Thank you for staying with us. We hope to see you again on your next trip.

Hi Adrian, thank you for your feedback. We do apologise if the changes within the building has posed some inconveniences. We have been proactively messaging incoming guests to ensure they advise their transfers/rides drop off point is at Gallardo Street. Rest assured that we have staff ready to assist guests should they still be dropped off along Legazpi.

Hi Alain. We are sad to hear you were unhappy about the stay. If you wish to give us details on what happened, we can work on improvements.

Hi Hans-Henning, thank you for your feedback. We do apologise if the changes within the building has posed some inconveniences. We have been proactively messaging incoming guests to ensure drop off point is now at Gallardo Street. Rest assured that we have our staff ready to assist you.

Thank you for your feedback regarding your recent stay with us Mr. Roberts. First we would like to apologize for the inconvenience your experienced while staying with us. For the elevators, we apologize but there was an emergency happened on the system breaker of the building which the elevators electricity is connected. It was unexpected, untimely and beyond our control. As of the moment, the breaker was already fixed and elevator is in normal operation. Thank you for your understanding and we hope you could stay with us again in the future.

Hi there! thank you for your feedback. We are constantly improving our services including the new location of our hotel entrance to serve you better.

Thank you for your feedback!

would like to apologize for the inconvenience you havev experienced while staying with us. there was an emergency happened on the system breaker of the building which the elevators electricity is connected. It was unexpected, untimely and beyond our control. It has affected the tenants and hotel guests. The breaker has been fixed and elevator is in normal operation. Thank you for your understanding and we hope you could stay with us again in the future

Thank you for your feedback. We will work to improve our sevices and facilities.

Thank you Torben for staying with us!

Thank you Edsel and we hope to welcome you back here in Bsa Tower.

Thank you for your recent stay! we have shared your commendation to our staff. we hope to welcome you back again soon,

Thank you for your stay!

thank you for staying with us!

Thank you for your feedback Robert. we do provide options in Expedia to book the non reundable rates or the rates with flexible cancellation policies so our guests have options when making their booking.

Thank you for staying with us! We hope to see you again on your next trip.

Thank you for staying with us. We hope to see you again on your next trip.

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. First we would like to apologize for the inconvenience you experienced while staying with us. Please know that we are doing our best to give your the best comfort. As of the moment, we are on the process of renovating some of our rooms and soon new rooms will be released for guest use. We hope you could visit us again in the future and try our services again. Our Guest Services Agents will be assisting and welcoming you. Thank you.

Thank you for staying with us Michael! we hope to be able to serve you better on your next stay. do let us know how we can do better.

Thank you for your feedback. we will work hard to work on improvements

Dear Guest, Thank you so much for such a wonderful review! We thank you for sharing your thoughts with us. Your feedback helps us to provide a better service. Have a great day ahead! ☺

Good day Sir JP, We really do appreciate your feedback. Thank you for sharing your beautiful thoughts with us. Thank you and have a great day ahead! ☺

Thank you for staying with us. We hope you could visit us again on your next trip!

Thank you for staying with us!

Thank you for staying with us!