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Opiniones de Saint Illians Inn

2.5 out of 5
Saint Illians Inn
7461 Santillian Street, Pio Del Pilar, Makati, Manila

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 5 de 48 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 24 de 48 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 48 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 48 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 48 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

9.0/10

Servicios

7.0/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did not like the additional charge for family room.
Se hospedó 1 noche en octubre de 2019
Respuesta de M, el 29 oct. 2019
Hi, We are sorry that we did not meet your expectation. We are doing our best to give a quality hotel experience. Kindly take note that additional fee or charges apply once there is an extra person or a room upgrade. We always follow the room reservation booked from Expedia. If there is a concern you wish to address, please provide us your booking ID and contact number. Thank you.

8/10 Bueno

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly and helpful staff
The staff were really friendly and helpful Thank you guys
Se hospedó 2 noches en diciembre de 2018

2/10 Terrible

Vincent

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Keep away
Bugs in room. Kept waiting for 20 minutes upon check out due to checking room after i left it.
Se hospedó 1 noche en noviembre de 2017
Dear Mr. Vincent, Thank you for your feedback. We always take your comments as constructive. Rest assured that we shall attend to these issues and continue to work on improving our services to valued guests like you.

4/10 Malo

vincent, calif

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel need cockroah control.
Not a good experience. Found cockroach in my room and on the table while dining.

4/10 Malo

Paul, USA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cleanliness and Comfort Issues
Should be called "IPIS" Inn, they're everywhere! Air-conditioning, a missed opportunity, they don't get cold. You have to remind staff to fill complimentary guest water fountains. And room service, when done, dishes can stay the entire day inviting more roaches. Expedia customers don't receive comp breakfast like most others.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
nice to stay for a while
it was a nice inn and service was good. the needs proper lighting since the rooms a bit dark.

4/10 Malo

忍の事, 日本

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
予約した朝食が、、
前日に予約したルームサービス朝食が、約束の時間になっても来ないのでしばらくして、電話したら作ってくれ運んでくれた。しかし、予約した料理とは異なるため、再度電話、朝食にありつけたのは、予約した時間から遅れること約1時間朝の1時間はもったいない。旅行者にとっては、 また、チェックインの時待たされること20分、何か抜けがあり、予約が入っていたけど手落ちがあって手間取ったみたい。

8/10 Bueno

Yuichiro

Le gustó: Servicio y personal y condiciones de la propiedad

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor hotel service!!!
The staff was not nice and the customer service was poor. We were asking for water and they said that we should go and get it ourselves.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Yoko, 日本

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
コンパクトでリーズナブル
ツインルームに2泊。ホテルにはエレベーター無し。外観や部屋のインテリアはクラシックでかわいいです。ホテル内、部屋は清潔。宿泊した部屋は窓無しでしたが、フロア毎にテーブル・椅子設置の外を眺められるスペースがあって多少開放感あります。バストイレ別、ドライヤー有。スリッパは無くビーサンがありました。冷蔵庫もありましたが、コンセントが刺さっておらず、またケーブルが届くところに空いているコンセントがありませんでしたが、特に使用する必要もなかったためそのままにしました。滞在中、強い雨が降った際にホテル前の道に水が溢れ小さな川状態になっていました。 マカティにあり、歩いてすぐのところにリトル東京やWALTER MARTという小さなモールがあります。グリーンベルトも徒歩15分位です。ホテル付近は庶民的な雰囲気で、屋台や食堂・小さなマーケットがあります。治安も悪くないので、日中に女性でもぷらぷらと街歩きを楽しめました。また泊まりたいと思えるホテルです。

2/10 Terrible

M, 日本

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
夜中に部屋替えの要請
到着の日（2泊の予定）の午後10時半頃、スタッフが尋ねてきて、翌日にエアコンの点検をするからと、今から部屋替えの要求、夜の夜中にそれはできないと、拒否、次の日ならokと回答。 次の日には、部屋替えの要求なし。 昨夜の要求はいったい何だったんだ？ 前日に次の日の朝食を予約、次の日朝食時の請求書が事前割引価格ではないため、クレーム入れ替わり立ち替わり訪ねてきた3名のスタッフに説明、埒がいかなく追い返す。 チェックアウト時にフロントマネージャーに説明し、すぐに了解し、割引額を支払。 設備は古いが、機能は落ちていない。湯もよく出る。 スタッフは、人がいいかもしれないが、いいかげん。他人の話を聞かない。 今まで経験したホテルの中では、レベルが低い方だ。

6/10 Aceptable

Torkel Matias, Førde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our choice in Makati
We have stayed at St Illians maybe ten times and like the bgy Pio del Pilar location. 10 minutes walk to Green Belt. Not a luxury hotel but reasonable priced and our choice in Makai!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff is lazy and no soap in bathrooms, got sick
Staff was lazy and did not want to help. No soap in bathrooms and immediate GI issues.

8/10 Bueno

Jared, Shanghai

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Gets the job done
My 2 friends and I were just looking for a cheap place with 3 beds. Pretty cool looking place, clean. Tiny, efficient rooms. Decent prices. Not great area though. Don't go exploring. Take cab to other area or stay in the north Makati area. Restaurant had good food and prices. Nice staff. Not bad at all.

8/10 Bueno

Mark, Tallahassee, FL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice and inexpensive hotel in central Makati
Older hotel but very nice overall. There was no elevator but the hotel staff carried out bags to our room. Room was comfortable and came with a refrigerator and air conditioner. The room was clean, just a bit older, but overall was very comfortable. There is no internet in the room, so i went down to the hotel lobby and cafe area to get online and the connection is complimentary. I had brought a magic jack with me so during the morning hours i had to step into a separate hallway to talk because the cafe had a TV that was on and playing and sometimes there were guests there eating breakfast and talking. At night it was very quiet. So if you are looking to save money on a hotel and can live without conveniences of a 5-star hotel -- stay here. The staff is very friendly and accommodating and it is very close to WalterMart and jeepney services that can take you to many different destinations.

10/10 Excelente

jy, M

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
WiFi環境
部屋でWiFiが使えませんがそれ以外は過ごしやすかったです！ 店員の対応もグットです！ それにマカティ市内にも近いため、タクシー移動でも歩きでもオッケーでした！

2/10 Terrible

Al, Davao

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid this hotel at all costs.
This hotel gives very bad one-sided contract that charges for everything from stained towels and linens to almost everything else, and includes many rules to control your behavior with multiple extra overpriced charges for various things. The existence of this contract is not disclosed when you book online, and as such you are forced to sign the contract if you want the room, especially if you arrive late and tired. Otherwise they threaten not to let you into the room. Absolutely avoid this hotel and find better hotels that do not have this hidden contract to overcharge you at check out for every little stain on your bed sheet or towel. Terrible hotel. Rooms appear nice on photos but in reality very old and not nice.

8/10 Bueno

CaliforniaBrothers, Southern California

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Short Stay, no complaints!
Very short stay (less than 24 hours). Difficult to say if the area is cleaner or dirtier than other areas, but didn't feel unsafe. Close to the district where we went out for dinner and clubbing, and was easily located by our cab driver from the airport on our arrival. Friendly front desk, many requests and reminders to be mindful of other guests, but the wifi was downstairs and the room itself was a bit compact. Overall good experience and would stay there a second time for the price we paid!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable Stay in Makati
The staff were extremely friendly and helped us get taxis at 4am when we needed to get to the airport. Although their is no wifi in the room, the lobby has free wifi. There is a mall down the street and Little Tokyo is around the corner with great Japanese food. Good affordable stay in Makati.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Kleiner Preis - nettes mini Zimmer
Dieses Hotel für ein paar Stunden Zwischenstop für den nächsten Inlandsflug gebucht. Das Zimmer ist sehr klein, aber dennoch ok. Die Mitarbeiter waren sehr motiviert und nett. Badezimmer hat kein Fenster. Es gibt einen Innenhof - man kann zwar nicht im, aber vor dem Zimmer rauchen (wer es braucht). Lage ziemlich außerhalb von Makati. Wifi im Zimmer kostenpflichtig via lan Kabel - schnellste Verbindung bisher in den Philis! Kostenfrei wifi in der Lobby (nicht genutzt). Da nur für wenige Stunden genutzt, kann ich nicht mehr dazu schreiben.

8/10 Bueno

Fred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good food, comfy beds
It was alright

8/10 Bueno

Jason, Seoul, South Korea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I enjoyed my stay
Great staff and nice hotel. Queen room was much better than double twin. Bathrooms were small. Just need to remind the staff to change the towels and linens if you need them done over multiple days, Note you must turn in the key each time you leave the building. This is so they can do a safety check, turn off lights, unplug anything, turn of the AC, etc. Price through Expedia much cheaper than paying on-site. Remember you are in Makati, Philippines, not the Ritz in New York. You are getting a nice, comfortable room at standards the locals consider very high.

8/10 Bueno

Jyl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful hotel!
Everything was very clean and smelled so good! The staff was very friendly and accommodating too. I would definitely stay here again and recommend it to anyone who wants comfort and good value.

6/10 Aceptable

tuck4x4, USA

Le gustó: Servicio y personal y condiciones de la propiedad
great service, poor location
The personnel was very nice and professional and went out of their way to meet our needs. The location of the hotel was not their fault... Cab drivers will have a very hard time finding the hotel and when told of the location, most suggested that it was in an area known for drug use. There is a walter mart within walking distance, so supplies will never be a problem. I booked our room online and was under the impression that i would be staying in a small suite with a kitchenette and wifi. All we got was a mini-fridge and a cabled internet connect, after paying, that had a broken connector and would not stay plugged into my laptop. Because of the staff and the price I would consider staying here again.

4/10 Malo

周先生

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

KZack, Atlanta, GA

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A little off the beaten path...
If you're tired of staying in generic hotels, this place is great. I love the building, it's very quaint and unique. They have the free airport shuttle which is a blessing for a late arrival. Nice staff, and if I recall the breakfast was included in the price. A good value.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location
We stayed a week at St. Illian's. The Inn was only 15 years old but the building was much older. The walls are thin and the water pipes noisy. It was well kept considering its age. The Inn had a quaint feel about it, almost like something out of a Humphrey Bogart movie. The staff was very pleasant and helpful. The room had hot water, but not as hot as in an American hotel. The hotel cafe ranged from very good to weird. The blueberry pancakes are addictive; they are that good! When the menu says serves two, believe it. The meals are very generous and reasonably priced. We tried many of the dishes for breakfast and dinner. In general we liked most of them except a couple of vegetarian dishes. The Inn is within walking distance to many stores, but the neighborhood is somewhat seedy. That is its main drawback. The Inn is supposed to be non-smoking, but people smoked outside our room in the hallway. Overall, we enjoyed our stay at St. Illian's and would stay there again.

8/10 Bueno

Jo

Le gustó: Limpieza y servicio y personal
Nice little hotel
St Illians is on the edge of Makati, so it is out of the way of the main traffic but still close enough that it is an short taxi ride to Greenbelt/Ayala. The hotel itself is clean and quiet, and the staff were friendly and helpful. The hotel also has a small kitchen which was useful for breakfast or a late snack or coffee. Overall I would recommend St Illians and would consider booking again if I stayed in Makati.

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great stay
We stayed at Amorita for 3 nights in December 2012, and couldn't be happier with both the hotel and the staff. The location of Amorita is great, located at the end of Alona Beach. It is just a short climb down stairs to the beach. The hotel also has a dive shop where scuba and snorkelling equipment can be hired, and boats chartered to local islands. I wouldn't hesitate to recommend Amorita.

8/10 Bueno

Alex, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent and friendly service
I arrived really early in the morning and after a long flight, it was really good to be greeted by helpful, friendly staff. And despite the fact that I hadn't had a chance to warn them I was early staff were extremely understanding and made sure to accommodate me with early check in. The triple room I was in was on the smaller side, however it was clean and well maintained. Food at the cafe was great and very reasonably priced. The staff were always super friendly too and really take pride in their establishment. Would definitely recommend.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
スタッフの対応がいい
スタッフがキビキビしていてよかった。ただ、クーラーが自分でオンオフや温度調節がさせてもらえず、毎回ロビーに連絡して、スタッフに来てもらってやらないといけなかった。なぜそんなことをするのか理解に苦しんだ。

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Budget option close to Makati shopping malls
I decided to stay at St Illians because of its proximity to Greenbelt malls - and it was a good choice. The staff was very friendly, the room was OK, although the shower was very cramped. But in general it's a good value option in Makati.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient located in a more quiet part of Makati. No overnight visitors are allowed, and I did see the staff enforce it, which makes it a better choice for persons that are looking a quiet place without dodgy persons around. It's not like the area at Burgos St.! My room was very clean. The staff is friendly and also efficient most of the time. The street is not very busy and it's possible to park there. Don't expect taxi drivers to know the street, it's very small, so bring a print of a map before going there. Maybe they know Makati Cinema Square, which is located relatively near by. Good value for the money in a location like Makati.

8/10 Bueno

Stephen, Tamuning, Guam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel Santillian - convenient location
Staff is very friendly and accomodating. Location is good for Makati; I was able to walk to several nearby places as traffic in Makati is really horrible. There is no real food service at the hotel as they cook anything you order at a nearby hotel (1 block away) owned by the same company, but there are lots of street vendors and some nearby restaurants if you want to "eat local" so I didnt miss the lack of food cooked at the hotel coffee shop. The only drawback is the bathroom is very small; the toilet faces a wall about 8 inches from the toilet so you have to squirm to sit on the toilet. The price is very reasonable thru Hotels.com ; I stayed one extra day and they charged me more so its better to book thru Hotels.com.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Hard to find
Over all this hotel was fine for a short stay. The room was cleaned daily, towels replaced daily, there was a refrigerator and television in the room. Hotel provided a computer and free internet access in the lobby. You did have to wait your turn for it. On the down side; there was no elevator. Bags had to be hand carried up ad down. No restaurant. The shower had hot water but the temperature was had to control. Kept going from hot to very hot then back to cool. But this hotels biggest issue is that it was very hard to find. I took many taxis while in Manila and not one of them knew where this hotel was at and all had trouble finding it.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant Surprise
A bit hard to find. Lucky we had sum1 who spoke the language. Taxi got lost. There should be better directions on the website. Aside from that, it is in a back alley just off the shopping district of Greenbelt Makati. From the outside, you will wonder if u hav made a mistake. Even the reception is ordinary. The walk up a steep stairwell leads u to the interior balconys which remind u of an era lost, almost spanish styled.. An oasis in the middle of Kaos..hahaha.. A beautiful, pleasant surprise, adding to the mystic of a hidden gem...very nice

6/10 Aceptable

Cliente verificado

10/10 Excelente

Jesse, Jr., Makato, Aklan, Philippines

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

kamalaniikapuuwai, honolulu, hi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
small simple leasant experience
small walk up building, simple room consisting of tile floor, bed, tv with cable and some sort of cabinet and a bathroom with a hot/cold shower. walking distance to greenbelt and ayala in makati, i found it very convenient. staff was very helpful, knowledgeable and eager to please.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
택시기사들 모두다 헤맨 세인트일리안스
아무리 마닐라 시내에 있다고 해도 가격은 비싼편이고 시설이 너무 노후됐습니다. 찾아갈 때 정말 힘들었습니다 약도보다 번지수 일일이 확인해가면서 찾았어요 방도 좁고 화장실도 비좁고 샤워실도 억지로 만든듯해요.. 차라리 돈 조금더 주고 큰호텔에 묵을껄 그랬습니다. 정말 말그래도 INN. 여관입니다. 같은가격의 한국보다 훨씬 낙후된 여관입니다.. 세면도구등도 제대로 갖춰져 있지 않습니다. 비누만 딸랑 있어요. 참고하시길..

6/10 Aceptable

David, Wiltshire, UK

Le gustó: Limpieza
St Illians Inn - budget but good value for money
This is the second time I have used the St Illians Inn. The first was a VERY late arrival during Typhoon ONDOY in '09. Despite this the staff are welcoming and efficient, which pretty much summarises the hotel. This is NOT a place where you go for the sights from the windows (there are none to speak of, if your room even has a window) but if you need a budget place to rest your bones close to the sights and sounds of Manila then do give it a try. The rooms are clean, well serviced and comfortable while not being over spacious. This hidden gem of this hotel is the tiny dining area which shares the reception space. The coffee is better than in some far more expensive hotels and the fresh-baked pastries are just a delight. Although it is not included in the price, do try breakfast here, it is a real treat.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal

4/10 Malo

Jeff, San Jacinto, California

No le gustó: Condiciones de la propiedad
Okay, but better hotels can be found at the same price . . .
The hotel is okay if you like quaint. There are couple of malls nearby but not much else. There were a few problems however that need mentioning. Midway during our stay, they decided to add a bidet or shower nozzle to the toilet. They did this while we were out of the room for a few hours. We had to wait over an hour to get back into the room while they finished "fixing the leak" we were told. There was never any leak, they just assumed I was stupid enough to believe what they were telling me. The bidet they installed leaked constantly for the remaining four days of our stay. Secondly, I had requested the comforter be washed. It disappeared and reappeared only after requesting it back. The room was not made up daily but sporadically. Toilet paper was hard to come by at this hotel. I might stay here again, but for the price, I think there are better hotels.

4/10 Malo

Frank, Toronto, Canada

Le gustó: Limpieza
St illians Inn: poor value and worse
I was greeted at the airport by a man carrying a sign with the name of my booked hotel, so I thought it was a service of that hotel, wrong assumption. This man was a freelancer finding tourists to over charge for a 5km cab ride. Only he spoke English, not the cab driver. They did not start the meter and afterward said the fare would be 560pesos. I later found out the normal fare was 110 to 150pesos. I knew he was overcharging for such a short ride so in front of the driver and this man, I asked the hotel clerk what was the normal cab fare from the airport and she said 560pesos, which means the hotel staff and this operator were working together to overcharge their newly arriving guests. And this man gets information about expected guests from hotel staff in order to be able to do this. The hotel advertises memory foam but there was no such mattress on my bed. There is no Wi Fi service except you can rent a laptop for p200 per day or use the one PC to access internet for p100 per hour. Both ripoffs since the cafe charges p20/hr for better quality PCs. The breakfast is ok but more expensive than local restaurants, a short walk away. They make you sign a paper outlining charges for sheets (is stained), towels (if missing) drinking glasses (from the restaurant), etc. Next morning I found my sheets had two stains on them so I pointed this out to the front desk and they changed them (I didn't want to pay for damage that already existed). I don't smoke but they post a fine for smoking anywhere in the hotel. When I asked for drinking glasses for my room they directed me to the cafe where I was asked to sign for them and when I checked out they went to my room to verify that I was not taking them with me. Generally speaking, the staff were nice (except the one who mis-informed me about the usual cab fare). Overall, I did feel at home in this inn and will not return.

6/10 Aceptable

Dan, Salt Lake City, Utah

No le gustó: Comodidad de las habitaciones
Not too bad but would not go again
Nice staff but bad area, I stayed at another hotel later that was much better for just a few more bucks