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Opiniones de Towneplace Suites by Marriott Harrisburg West/Mechanicsburg

2.5 out of 5
Towneplace Suites by Marriott Harrisburg West/Mechanicsburg
4915 Ritter Rd, Mechanicsburg, PA

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 274 de 383 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 84 de 383 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 383 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 383 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 383 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Yolanda

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No fue agradable que yo tuviera que tender y medio limpiar mi cuarto, cuando el precio por la habitación no es bajo
Se hospedó 7 noches en julio de 2021
Respuesta de Towneplace Suites by Marriott Management Team , el 19 ago. 2021
Thank you for your feedback. We apologize for the inconvenience during your stay. We hope to see you back again!

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 3 noches en abril de 2024
Respuesta de Dave J, el 9 may. 2024
We are happy to read you enjoyed your stay with us!

10/10 Excelente

Virginia

Viaje familiar
Le gustó: Servicio y personal
I liked the size of the room and the comfort of the beds. It was easy to park and check in. The area made it possible to walk around and feel safe. The breakfast was poorer than many hotels offer, especially since the price we paid was higher than most hotels in the area.
Se hospedó 2 noches en abril de 2024
Respuesta de Dave J, el 9 may. 2024
We're delighted to hear that you liked the size of your room, the comfort of the beds, and that you found our location convenient and safe! Your feedback about the breakfast is valuable, and we'll make sure to review our offerings to see how we can improve. Thank you for staying with us, and we hope to welcome you back for another great stay in the future!

2/10 Terrible

Nejro

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is nothing to like about
Se hospedó 2 noches en abril de 2024
Respuesta de TPS, el 9 may. 2024
I'm sorry to hear that you didn't have a positive experience. If there's anything specific you'd like to share or any issues you encountered, please let me know so I can try to assist you further. Your feedback is important to us.

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly customer staff. Clean rooms- will be back.
Se hospedó 2 noches en abril de 2024
Respuesta de David GM, el 28 abr. 2024
Thanks for the feedback, Eric! We hope you'll visit again soon.

10/10 Excelente

Shenita

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service clean
Se hospedó 2 noches en abril de 2024
Respuesta de David GM, el 28 abr. 2024
Thanks for the kind words, Shenita! We hope to see you again soon.

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de David, GM, el 28 abr. 2024
Thanks for staying with us, Samantha!

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 28 abr. 2024
Thanks for staying, Kevin!

10/10 Excelente

Thomas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very accommodating. Room was clean
Se hospedó 5 noches en marzo de 2024
Respuesta de David, GM, el 28 abr. 2024
Thanks for the feedback, Thomas! We hope you visit again soon.

10/10 Excelente

Carl

Viaje en pareja
Le gustó: Servicios
Newly renovation shows. Walkable to several restaurants
Se hospedó 1 noche en marzo de 2024
Respuesta de David, GM, el 28 abr. 2024
Thanks for the feedback, Carl! We hope you visit again soon.

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and comfortable. Breakfast was good. Staff was courteous and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de David GM, el 20 mar. 2024
Thanks for the feedback, Kathryn! We hope to see you again soon.

8/10 Bueno

Minville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 20 mar. 2024
Thanks for the feedback! We hope to see you again soon.

10/10 Excelente

Renato

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean hotel, with three restaurants within walking distance (100 yards). Very nice breakfast buffet with many options. Nice pool and gym.The hotel seems rather new and everything was in ship shape. The rooms are well equipped. The sofa bed is actually a double twin, which was great for two siblings. Just 15-20 minutes from Roundtop ski area, without traffic. Highly recommended at a great price.
Se hospedó 3 noches en febrero de 2024
Respuesta de David GM, el 27 feb. 2024
Thanks so much for the detailed review, Renato! We appreciate it and hope to see you back again soon.

10/10 Excelente

Thalia Ann, Brooklyn

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice small hotel for weekend getaway
Se hospedó 2 noches en febrero de 2024
Respuesta de David GM, el 20 feb. 2024
Thank you for the kind words, Thalia Ann! We hope your travels bring you back to us again soon.

6/10 Aceptable

James

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de David GM, el 20 feb. 2024
Appreciate the review, James! Just wanted to inquire what we could have done better during your stay? Whether a pat on the back, or an opportunity to improve, feedback is the only way we get better. Thanks again!

10/10 Excelente

Carole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Joy, el 12 feb. 2024
Thank you Carole for your 5 out of 5 rating! Hope to see you again soon.

10/10 Excelente

Marvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de David, GM, el 31 ene. 2024
Thanks so much for the positive review, Marvin! We hope to see you again soon.

10/10 Excelente

Thien

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de David, GM, el 31 ene. 2024
Thanks for the excellent rating, Thien! We hope you visit us again soon.

10/10 Excelente

Danette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great. Everything was great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Keith K, el 26 dic. 2023
I'm glad to hear that you had a great experience! If there's anything else you'd like to share or if you have any questions or requests, feel free to let me know. I'm here to help!

10/10 Excelente

Margaret

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Keith K, el 26 dic. 2023
Thank you for the 5 out 5 rating!

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were impressed with the staff! Friendly and chatty which was a nice change! Terri enabled us to be able to check in early and had a great sense of humor. The only thing that caused us to give less than 5 stars as a whole was the smell of weed that seemed to permiate our room on occasion. While the Febreze they gave us did help, I would have preferred a little bit more surprise when we mentioned it. We heard there was a guest who had a medical marijuana card who seemed to walk around the hotel smoking...not super comfortable with that. As a whole though, we will definitely stay here again, just because the staff was so awesome!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Keith K, el 26 dic. 2023
Thank you for sharing your experience, and we're delighted to hear that you found the staff friendly and helpful, particularly Terri. We apologize for the inconvenience caused by the smell of marijuana in your room. Your feedback is important to us, and we'll take steps to address this issue to ensure a more comfortable stay for all our guests. We appreciate your understanding and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please let us know.

8/10 Bueno

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de David, el 25 oct. 2023
Thank you, Lisa!

8/10 Bueno

joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay, the layout of the room offered maximum use of space, It had a homey feeling.....
Se hospedó 3 noches en octubre de 2023
Respuesta de David, el 25 oct. 2023
Thanks so much for your feedback, joseph...we appreciate it!

8/10 Bueno

Patty, ASHEVILLE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was clean and comfortable. Checking in I was forced to wait due to the clerk being on a phone call with someone trying to reserve several rooms. It appeared that he was the only one there at the time.
Se hospedó 1 noche en octubre de 2023
Respuesta de David, el 25 oct. 2023
Thank you for the feedback, Patty, and sorry for your wait! We hope to see you again soon.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean
Room was very clean and the staff was friendly. Stayed for one night and would recommend
Se hospedó 1 noche en septiembre de 2023
Respuesta de David, el 25 oct. 2023
Thank you so much for the feedback! We hope to see you again soon.

8/10 Bueno

Lisbeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would like better fruit options at breakfast.
Se hospedó 2 noches en septiembre de 2023
Respuesta de David, el 25 oct. 2023
Thank you for the feedback, Lisbeth! May I ask what your fruit preference would be?

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pet friendly
It was great place to stay clean and comfortable. Pet friendly
Se hospedó 2 noches en septiembre de 2023
Respuesta de David, el 25 oct. 2023
Thank you, Jaime! We look forward to seeing you and your pet again very soon.

10/10 Excelente

Bernadette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great clean & comfortable hotel with mini kitchenette in room. Couple dining options close by. Staff were friendly & accommodating.
Se hospedó 3 noches en septiembre de 2023
Respuesta de David, el 25 oct. 2023
Thank you, Bernadette. Come visit us again soon!

8/10 Bueno

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was only cleaned every other day. It’s fine but we were never told at check in. Also pillows were extremely flat!
Se hospedó 4 noches en septiembre de 2023
Respuesta de David, el 25 oct. 2023
Thank you for the feedback, Harry! I apologize you were not informed of the cleaning schedule at check-in. Do you recall what room you were in; we can change out those pillows!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location!
Beautiful, spacious, clean and cozy hotel and parking lot! Let's hope future patrons keep the hotel this way! This location gives luxury apartment vibes. Great location, less than 1/2 mile from state highway. It's located in a business district. Therefore, it's quiet and relaxing. For dining, there are a five great restaurants within walking distance to suit anyone's budget. The hotel staff was super friendly and courteous. In the future, I would return to this location.
Se hospedó 1 noche en agosto de 2023
Respuesta de David, el 25 oct. 2023
Thank you so much for the detailed feedback, we appreciate it. We hope to host you again soon!

10/10 Excelente

Renee

Se hospedó 2 noches en agosto de 2023
Respuesta de David, el 10 nov. 2023
Hello Renee! Thank you for the review, we appreciate it.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

donna, landenberg

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a lovely, well-kept property with a great staff. The handicapped accessible room was wonderful…have been very disappointed at other hotels when they advertised the room as accessible and it was poorly planned.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jeanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
A great option for staying near enough to Hershey and avoiding the price gouging of hotels near Chocolate Town. We found the hotel very clean, accessible off the highway, and within a short GrubHub of some decent restaurants. Big kudos for the staff getting us in early when we were just planning to store our luggage for the 7 hours prior to check-in. We really appreciated that hospitality.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Dimitrios

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will definitely stay here again
Se hospedó 1 noche en junio de 2023
Respuesta de David, el 16 jun. 2023
Thank you for the review, we look foward to seeing you again!

10/10 Excelente

Jody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de David, el 16 jun. 2023
Thanks for the review, we look forward to hosting you again soon!

10/10 Excelente

Victor, Philadelphia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I’ll stay here again
Se hospedó 1 noche en junio de 2023
Respuesta de David, el 7 jun. 2023
Thank you for the review, we look forward to seeing you down the road!

10/10 Excelente

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff, clean, comfy bed
I had a very relaxing time at the hotel. The staff was very friendly and helpful at all times. The room was super clean. The bed was so comfortable!!! And the kitchen made it seem like I was home. I would definitely stay there in the future!!
Se hospedó 14 noches en mayo de 2023
Respuesta de David, el 7 jun. 2023
Hello Cathy! Thank you for the kind review, we're so happy to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excelente

Lisa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect stay for my young family in a two bedroom. We initially booked homewood suites down the road. When we arrived it was dated and a horrible smell. We luckily found availability at this gem. It was a clean and nice hotel with all the amenities. Breakfast was convenient but just ok.
Se hospedó 2 noches en mayo de 2023
Respuesta de David, el 7 jun. 2023
Hello Lisa! Thank you so much for your review, we appreciate it. We hope to see you again soon!

10/10 Excelente

Ryan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet. Nicely renovated hotel.
Se hospedó 2 noches en mayo de 2023
Respuesta de David, el 7 jun. 2023
Thank you for the review, Ryan! We hope to see you again soon.

10/10 Excelente

Helene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay
Clean and neat. Used fitness center which was also great.
Se hospedó 1 noche en mayo de 2023
Respuesta de David, el 7 jun. 2023
Thank you for your review, we appreciate it! We hope your travels bring you back to Mechanicsburg again soon.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When our room was confirmed on the Marriott app, it didn’t have the accessibility features I thought I was getting. I mentioned that when I arrived, and the staff at the front desk were immediately accommodating. They found us a room with a walk in shower, necessary for me since I can no longer climb in and out of a tub. They were both lovely and helpful.
Se hospedó 1 noche en mayo de 2023
Respuesta de David, el 7 jun. 2023
I'm so glad to hear we were able to help, Susan! We hope to see you again soon, thank you for the review, we appreciate it.

10/10 Excelente

Ronald, Mechanicsburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, super clean & priced just right.
Se hospedó 6 noches en abril de 2023
Respuesta de David, el 7 jun. 2023
Thank you, Ronald! We hope to see you again soon.

10/10 Excelente

Ray

Se hospedó 1 noche en abril de 2023
Respuesta de David, el 7 jun. 2023
Thanks for the review, Ray! We hope to see you again soon.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean. the room was very nice and the breakfast was sufficient
Se hospedó 2 noches en abril de 2023
Respuesta de Dave, el 26 abr. 2023
Thank you for the review, Richard. We hope to see you again soon!

10/10 Excelente

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was nice 👍
Se hospedó 1 noche en abril de 2023
Respuesta de Dave, el 26 abr. 2023
Thank you, Dan! We hope to see you again soon!

2/10 Terrible

Paul

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I booked a room from your hotel because my kids want to go in an indoor pool I get there and the pool was closed that's the only reason why I went to that hotel
Se hospedó 1 noche en abril de 2023
Respuesta de Keith, el 29 abr. 2023
Thank you for taking the time to share your feedback with us. We apologize for any disappointment you experienced during your recent stay due to the closure of the indoor pool.We understand that the pool was a significant factor in your decision to stay with us, and we are sorry that we were unable to provide you with the experience that you were looking for. We take all guest feedback seriously, and we are actively working to address the issue with the indoor pool to prevent similar incidents from occurring in the future.We hope that you will consider staying with us in the future, and we would be happy to work with you to find a suitable accommodation for your next stay that meets your needs and expectations. If you have any further feedback or concerns, please do not hesitate to contact us directly.Thank you again for sharing your feedback with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excelente

Marie

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2023
Respuesta de David, el 7 jun. 2023
Thank you for the review, Marie! We hope to see you again soon.

10/10 Excelente

Yanitza

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone is super nice and willing to help. Everything was clean and we had a wonderful stay.
Se hospedó 21 noches en marzo de 2023
Respuesta de David, el 18 abr. 2023
Thank you so much for the positive review, Yanitza! We appreciate the feedback, and hope to see you again soon.Cheers,David JacobsGeneral ManagerTownePlace Suites Mechanicsburg, PA