I and my partner totally regretted that we booked here. Worst experience ever. We were confident in checking-in because it's Mercure. Howeve, when we got inside the hotel room, the tv was not functioning, the air conditioning iwas not responding and worst of all, we could hear footsteps fron the occupants of the upper floor. As a result, we were not able to sleep properly because we were awakened from the noise and footsteps from the upper floor. I went downstairs in the reception to cancel our booking for the rest of the days, but the receptionist advised that he won't be able to cancel since we're booked via Expedia. He told me to contact Expedia instead. He offered to transfer us to another room, but I refused since it'll just be the same as all their rooms have no proper soundproofing. To be fair with him, he also offered to fix the tv snd airconditioning, bui I refused since my mind was already made up to cancel the rest of the booking. So I called Expedia to cancel and they're willing to cancel provided that the property manager would agree. So Expedia contacted the property manager but the property manager declined to refund us for the cancellation. I and my partner decided to just leave the hotel the next day even though we won't be refunded for the rest of the days. We just wanted to book for another hotel so we could sleep properly over the weekend. I do not recommend this hotel to anyone. One of the worst experiences.