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Opiniones de Quest Werribee

4 out of 5
Quest Werribee
69 Synnot Street, Werribee, VIC

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 324 de 543 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 172 de 543 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 543 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 543 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 543 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Bede

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was fine
Se hospedó 4 noches en enero de 2024
Respuesta de Karn, el 5 abr. 2024
Dear Bede, Thank you for taking the time to share your feedback with us. We are glad to hear that your stay was satisfactory. Your input is important to us, and we will continue to strive to provide excellent service to all our guests.If there is anything specific you feel we could improve upon, please do not hesitate to let us know. We appreciate your business and hope to welcome you back for an even better experience in the future. Warm regards, Karn KapurCluster Operations Manager

4/10 Malo

John

Viaje de negocios, Viaje en pareja
These comments relate to Unit 308B, at Werribee Quest, from which we departed on the morning of 8/03/2024. No dishwasher logically means we had to wash our own dishes. The placement of the microwave oven cabinet at shoulder height above the kitchen sink resulted in me knocking my head against the cabinet about 5 or 6 times whilst washing the dishes. Really, the positioning of the microwave oven cabinet in this location is quite ridiculous. Also, the bottom hinge of the glass shower door was broken or somehow compromised, to the extent that the shower door would not stay shut, which resulted in water escaping onto the floor of the bathroom. Fortunately I had not placed the shower mat down at this stage.
Se hospedó 2 noches en marzo de 2024
Respuesta de Karn, el 11 mar. 2024
Dear John,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Phillip

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Perfect location, Coles/Liquorland opposite, Woolies/BWS 500 m away. Spoilt for choice with food outlets although well equipped kitchenette to prepare own meal
Se hospedó 1 noche en marzo de 2024
Respuesta de Karn, el 6 mar. 2024
Dear Phillip,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Jennifer

Se hospedó 2 noches en enero de 2024
Respuesta de Karn, el 1 abr. 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

8/10 Bueno

Hari Prasad

Se hospedó 3 noches en enero de 2024
Respuesta de Karn, el 25 ene. 2024
Dear Hari,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

8/10 Bueno

Adeline

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location if you need to be in/around Werribee with comfortable room, free parking and shops/restaurants within walking distance
Se hospedó 1 noche en enero de 2024
Respuesta de Karn, el 25 ene. 2024
Dear Adeline,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

6/10 Aceptable

Megan

Se hospedó 1 noche en enero de 2024
Respuesta de Karn, el 25 ene. 2024
Dear Megan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Kok Keong

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location and staff is friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Karn, el 26 dic. 2023
Dear Kok Keong,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

4/10 Malo

Agnes

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Very convenient everything is just around the corner like grocery, eating places and super market Coles very handy What I don't like is the hotel could not find the phone to call reception, than the tv only on for 30 mins to 1 hr than automatic keep turning off. The staff could not find anything wrong with it. most of all during the night the aircon went wrong water was leaking to the carpet all night
Se hospedó 6 noches en diciembre de 2023
Respuesta de Karn, el 22 dic. 2023
Dear Agnes,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

6/10 Aceptable

Joanne

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
We booked for 5 guests but had to ask for an extra bed to be set up. The TV wouldn't work and asked 2 times to have it looked at only to be told they were too busy. The TV was never attended to.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Karn, el 6 dic. 2023
Dear Joanne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Martin

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great apartment
Spacious, clean and modern. Had everything we needed for a comfortable stay. Restaurants all within easy walking distance. Check-in/out was quick and easy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karn, el 6 dic. 2023
Dear Martin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Hayley

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karn, el 29 nov. 2023
Dear Hayley,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Kelly

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The room was spacious and clean. Staff on reception very helpful and friendly. A lot of eateries within walking distance. Must be an ambulance station nearby as there were many sirens going through the night and next morning.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Quest Werribee Team , el 22 nov. 2023
Dear Kelly,Thank you for choosing Quest Werribee for your stay and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a spacious and clean room during your stay. It's wonderful to know that our reception staff made a positive impression with their helpful and friendly service.We understand the importance of a convenient location, and we're pleased that you found a variety of eateries within walking distance. We strive to provide our guests with a comfortable and enjoyable experience.We apologize for any disturbances caused by sirens during the night and the next morning. While we cannot control external factors, we appreciate your understanding and patience. If there's anything else we can do to enhance your future stays or if you have any specific preferences, please feel free to let us know.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for another pleasant experience.Warm regards,

10/10 Excelente

Jaycob

Se hospedó 1 noche en noviembre de 2023
Respuesta de Karn, el 11 dic. 2023
Dear Jaycob,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

8/10 Bueno

Kylie

Le gustó: Limpieza y comodidad de las habitaciones
Relaxing time
Room was very clean and comfortable but the bed was not that comfortable. Staff very friendly. Location is great. Walking distance to shops, pubs and cafes.
Se hospedó 1 noche en octubre de 2023
Respuesta de Karn, el 3 nov. 2023
Dear Kylie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Naomi

Le gustó: Limpieza y condiciones de la propiedad
Staff were very friendly. Room was comfortable and undercover parking included. Close to shops & restaurants.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Karn, el 3 nov. 2023
Dear Naomi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

10/10 Excelente

Rebecca

Se hospedó 1 noche en septiembre de 2023
Respuesta de Karn, el 3 nov. 2023
Dear Rebecca,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

8/10 Bueno

Kerry

Le gustó: Limpieza y condiciones de la propiedad
This property is very comfortable, quiet and clean. The only two issues i had was the bedframe was made from timber and steel and you needed to be careful you didnt bump into it, could receive a bruise if you weren't careful and the bathroom was way too small
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ashley

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en agosto de 2023
Respuesta de Quest Werribee Team, el 14 ago. 2023
Dear Ashley,Thank you for choosing Quest Werribee for your stay.We greatly appreciate your choice to stay at Quest Werribee and for sharing your valuable feedback. Your perfect rating of 5 out of 5 warms our hearts. We are delighted that your overall experience with us was enjoyable. We look forward to seeing you again when you are in the area.Regards

8/10 Bueno

Rosemary

Le gustó: Limpieza, servicios, condiciones de la propiedad
Lovely room. Will definitely stay there again
Se hospedó 1 noche en agosto de 2023
Respuesta de Quest Werribee Team, el 14 ago. 2023
Dear Rosemary,Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your time in our lovely room. Your satisfaction is our top priority, and we're delighted to know that we've succeeded in making your stay a memorable one.We can't wait to welcome you back for another wonderful experience. Feel free to reach out to us whenever you're ready to book your next stay. Regards

2/10 Terrible

Priscilla-Rose

No le gustó: Condiciones de la propiedad
We had to call room service over 3 times for the tv not working and the air con
Se hospedó 1 noche en agosto de 2023
Respuesta de Quest Werribee Team, el 4 ago. 2023
Dear Priscilla,We appreciate you choosing Quest Werribee for your recent stay and taking the time to share your feedback. We apologize for the inconvenience you faced with the TV and air conditioning during your visit.Please accept our sincere apologies for the challenges you encountered. Your comfort is of paramount importance to us, and we regret any disruption this may have caused to your experience. We have reviewed your comments with our team to ensure that such issues are promptly addressed in the future.We value your input and thank you for bringing these matters to our attention. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a more seamless and enjoyable stay. Warm regards,

10/10 Excelente

Vicki

Le gustó: Limpieza, servicios, condiciones de la propiedad
All necessary amenities, equipment and comfortable beds were provided. Much appreciated.
Se hospedó 1 noche en junio de 2023
Respuesta de Juanita, el 22 jun. 2023
Dear Vicki,Thank you for your feedback about your stay at Quest Werribee. I'm thrilled that we were able to make your overall stay so comfortable. I will be sure to pass on your kind words to the team.We look forward to welcoming you back to Quest Apartments Hotels soon.Kind Regards,Juanita MeredithFront Office Team LeaderQuest Werribee

10/10 Excelente

Michele

Le gustó: Limpieza
Great location
Se hospedó 7 noches en abril de 2023
Respuesta de Callum - Operations, el 11 may. 2023
Dear Michele,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Werribee

10/10 Excelente

Leanne

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly receptionist made us very welcome.
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Terry

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Sandra

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Trevor

Le gustó: Limpieza y comodidad de las habitaciones
Very comfortable stay
We stayed overnight after catching up with a few old friends in the area, as we are from Echuca.
Se hospedó 1 noche en marzo de 2023
Respuesta de Callum - Ops, el 4 abr. 2023
Dear Trevor,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Werribee

8/10 Bueno

Karmen

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Leanne

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Anthony

Se hospedó 2 noches en marzo de 2023

6/10 Aceptable

Ricky

Viaje de negocios
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Harjas

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
overall is neat n clean
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Brendan

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2023

8/10 Bueno

Tammy

Se hospedó 1 noche en enero de 2023

8/10 Bueno

shaun

Le gustó: Limpieza y servicios
Respuesta de Quest Werribee Team, el 22 nov. 2023
Hello Shaun,Thank you for choosing Quest Werribee for your stay and taking the time to rate the property.We look forward to seeing you again, when you are in the area.Regards

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Check-in process was seamless. The room was clean with lots of space to allow for a working set up. I would definitely return to this hotel if I come back to Werribee.
Respuesta de Lito, el 19 ene. 2023
Dear Matthew,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the overall experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Lito SinsonFront Office Team Leader

10/10 Excelente

Sue

Se hospedó 1 noche en enero de 2023

10/10 Excelente

debbie

Viaje familiar
Le gustó: Limpieza
Very polite and friendly staff, car parking was great
Respuesta de Lito, el 19 ene. 2023
Dear debbie,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the overall experience with the positive staff encounter and car parking. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Lito SinsonFront Office Team Leader

8/10 Bueno

Alan

Viaje en pareja
Very accessible by car, safe parking and quiet atmosphere.

10/10 Excelente

Pankaj

Le gustó: Limpieza, servicios, condiciones de la propiedad

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Only stayed one night but had a lovely stay and would happily do it again. 😊
Respuesta de Lito - FO Team Leader, el 21 dic. 2022
Hi Tracey,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the overall experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon.

10/10 Excelente

Max

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Close to everything otherwise clean and tidy
Se hospedó 1 noche en diciembre de 2022
Respuesta de Lito - FO Team Leader, el 21 dic. 2022
Dear Paul,Thank you for choosing to stay at Quest Werribee. We appreciate you taking the time to share your feedback.I am pleased that liked our location. We value your feedback very much which help us continually improve. We hope to see you again at Quest Apartment Hotels soon.

8/10 Bueno

Kayne

Le gustó: Limpieza, servicios, condiciones de la propiedad
clean bed
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Steven

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Leanne, Melbourne

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Easy access from the car park and the room was a really good size, much bigger than I expected.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Leanne

Viaje de negocios
Le gustó: Limpieza
Easy to find .. good parking
Se hospedó 1 noche en octubre de 2022
Respuesta de Callum - Ops, el 19 oct. 2022
Dear Leanne,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Werribee

8/10 Bueno

Jade

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice and clean, secure apartments. Thoroughly enjoyed our stay.
Se hospedó 1 noche en octubre de 2022
Respuesta de Callum - Ops, el 19 oct. 2022
Dear Jade,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Werribee

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice friendly welcome on arrival. Room was perfect.
Se hospedó 1 noche en octubre de 2022
Respuesta de Callum - Ops, el 19 oct. 2022
Dear Angela,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Werribee

8/10 Bueno

Lorrey

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The shower needs a good scrub. Orange soap scum very evident in the tile grouting. Walking distance to pubs, cafes and restaurants.
Se hospedó 1 noche en octubre de 2022
Respuesta de Callum - Ops, el 19 oct. 2022
Dear Lorrey,Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team and be sure to address the housekeeping team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum DicksonOperations Manager Quest Werribee