Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 1275 de 2034 opiniones" "
10 - Excelente
1,275
Puntuación de 8, es decir, Bueno. Basada en 539 de 2034 opiniones" "
8 - Bueno
539
Puntuación de 6, es decir, Aceptable. Basada en 138 de 2034 opiniones" "
6 - Aceptable
138
Puntuación de 4, es decir, Malo. Basada en 57 de 2034 opiniones" "
4 - Malo
57
Puntuación de 2, es decir, Terrible. Basada en 25 de 2034 opiniones" "
2 - Terrible
25
9.2/10
Limpieza
9.0/10
Servicio y personal
8.0/10
Servicios
8.8/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Amalia
Viaje familiar
13 mar. 2020
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Me encanto
Lindo hotel, bien ubicado, muy cerca de estación de metro, nos quedamos en depto de 2 domirotios, muy cómodo. Lo único malo es que a veces hacían el aseo muy tarde
Amalia
Se hospedó 13 noches en febrero de 2020
Respuesta de The Olsen team, el 4 abr. 2020
Buenas tardes amilia
Gracias por tu comentario
Tomamos sus comentarios y los pasamos a nuestro equipo de limpieza.
Saludos cordiales,
6/10 Aceptable
Cliente verificado
Viaje en pareja
21 feb. 2019
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
El servicio de hotel es irregular, a veces es hecho recién avanzada la tarde.
El baño carece de amenities adecuadas, no hay modo de colgar ropa en el baño y la iluminación es deficiente.
El sistema de organización eléctrica del cuarto es malo y confuso. Mala reacción del tueno noche ante una emergencia que pudo haber sido grave.
No volvería a este hotel.
Cliente verificado
Se hospedó 11 noches en febrero de 2019
Respuesta de Nick Gouin - GM, el 5 mar. 2019
Thank you for staying with us and taking the time to offer us your feedback. We are disappointed that some aspects of the room were not up to your expectations. We will use your comments to assist us later in the year when we begin our room refurbishment program.
10/10 Excelente
Sanaz
Viaje familiar
28 abr. 2024
Excellent overall. Rooms great size and clean. Service and front desk staff excellent. Air conditioning poor and very cold at night as it was noisy. But they did offer to fix. Overall very nice, kind and caring staff.
Sanaz
Se hospedó 3 noches en abril de 2024
Respuesta de Raghu , el 2 may. 2024
Dear Sanaz,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
8/10 Bueno
Cellina
22 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
I've stayed many times, and it is always consistently good!
Cellina
Se hospedó 4 noches en abril de 2024
Respuesta de Raghu , el 25 abr. 2024
Dear Cellina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
Susan
Viaje en pareja
11 abr. 2024
Le gustó: Servicios
One of the best places to stay in Melbourne.
Susan
Se hospedó 1 noche en abril de 2024
Respuesta de Raghu , el 17 abr. 2024
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
Linda
7 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Loved the ‘artistic’ theme. Lovely art works around the hotel & nice decor/details in the room.
Very friendly staff
Linda
Se hospedó 3 noches en abril de 2024
Respuesta de Raghu, el 11 abr. 2024
Dear Linda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
8/10 Bueno
Kristina
1 abr. 2024
Le gustó: Limpieza y servicios
Bed was super comfy and kitchen amenities really useful. The table is the room was wobbly af and no housekeeping on Day 2/3. I stayed 3 nights. Pool was nice but sundeck not so sunny and no hot tub as pictured (only in the penthouse apparently). I enjoyed the Easter eggs so thanks for that. Decent value for money!
Kristina
Se hospedó 3 noches en marzo de 2024
Respuesta de Raghu, el 7 abr. 2024
Dear Kristina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
blazing
Viaje en grupo
30 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Was a good stay no problems would definitely come stay again
blazing
Se hospedó 1 noche en marzo de 2024
Respuesta de Raghu, el 31 mar. 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
Samantha
Viaje en grupo
25 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great hotel. The only criticism is we paid for parking but there was no availability in the car park and we were forced to find overnight street parking.
Samantha
Se hospedó 2 noches en diciembre de 2023
Respuesta de Raghu, el 26 mar. 2024
Dear Samantha,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
ROY
Viaje familiar
23 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
I always stay at this hotel as it is very central. The staff are nice and efficient too
ROY
Se hospedó 2 noches en marzo de 2024
Respuesta de Raghu , el 26 mar. 2024
Dear Roy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
8/10 Bueno
Christopher
19 mar. 2024
Le gustó: Limpieza
Christopher
Se hospedó 2 noches en marzo de 2024
Respuesta de Raghu , el 26 mar. 2024
Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
2/10 Terrible
Michael
17 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
This property was a waste of money. It was so dirty; there was a used bandaid in the bathroom. The room was small and generally felt dirty. And the curtains had holes in them. Generally gross.
Customer service was also bad. Took ages to bring breakfast and food was just ok. I do not recommend.
Michael
Se hospedó 1 noche en marzo de 2024
Respuesta de Raghu , el 26 mar. 2024
Dear Michael,Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize for the subpar experience you encountered during your time at our property. Your comments are deeply concerning to us as they do not reflect the high standards of cleanliness and service we strive to maintain.The issues you mentioned regarding cleanliness, including finding a used bandaid in the bathroom and noticing holes in the curtains, are completely unacceptable. We understand the importance of a clean and well-maintained environment for our guests, and we are truly sorry that we failed to meet these expectations during your stay. Rest assured, we are investigating these matters internally and taking immediate steps to address them to prevent similar occurrences in the future.Furthermore, we regret to hear that you were dissatisfied with the level of customer service you received, particularly in regards to the breakfast service. Providing efficient and attentive service is a priority for us, and we apologize for any delays or shortcomings you experienced. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the guest experience.We understand that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention. We take guest feedback seriously, and we will work diligently to rectify these issues and regain your trust.Should you reconsider giving us another opportunity, we would welcome the chance to provide you with a much-improved experience that reflects the true standard of our property. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Kind regards,Raghu SharmaAssistant Manager
8/10 Bueno
CHEUK YAN
9 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
The door doesn't come with a door chain nor a double lock system, so kind of worry about the safety while staying there.
CHEUK YAN
Se hospedó 4 noches en marzo de 2024
Respuesta de Raghu, el 26 mar. 2024
Dear Cheuk yan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
Taryn
4 mar. 2024
Taryn
Se hospedó 1 noche en marzo de 2024
Respuesta de Raghu , el 26 mar. 2024
Dear Taryn,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
10/10 Excelente
Amanda
21 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
Staff were friendly and helpful, the rooms were neat and tidy and overall a wonderful stay. Thanks
Amanda
Se hospedó 1 noche en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi Amanda, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
8/10 Bueno
Gwyneth Hui Hsing
19 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
Gwyneth Hui Hsing
Se hospedó 2 noches en febrero de 2024
Respuesta de The Olsen Team, el 29 feb. 2024
Hi Gwyneth,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to The Olsen.Kind Regards,
8/10 Bueno
Etienne
Viaje en pareja
19 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Spacious room, comfortable bed and close to all South Yarra's shopping and dining options
Etienne
Se hospedó 1 noche en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi Etienne,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
10/10 Excelente
Alicia
18 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
A wonderful hotel in a vibrant local area. Walking distance to Chapel Street shopping/nightlife and walking distance to MCG.
Alicia
Se hospedó 2 noches en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi Alicia, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
10/10 Excelente
Lois
Viaje familiar
18 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Wonderful stay at the Olsen. Staff were friendly. Room clean & well equipped. Lots of food options nearby. Easy walk to S Yarra train station which is one stop from the MCG.
Lois
Se hospedó 1 noche en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi LoisThank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
10/10 Excelente
Grace
Viaje familiar
11 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
A Great place to stay in the heart of South Yarra, easy access to the city.
Grace
Se hospedó 1 noche en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi Grace, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
8/10 Bueno
DAVID
Viaje de negocios
3 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
A nice property, excellent room 1014, nice touches and well equipped. Reception desk was friendly and helpful at all times.
My luggage was thoughtfully put in the room when the room became available, however air con was not on.. therefore bags and contents were overheated when i came back to room ..
DAVID
Se hospedó 2 noches en febrero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi David, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We appreciate the note about the air con and will take this on board. We look forward to welcoming you back soon.
10/10 Excelente
Leah
29 ene. 2024
Leah
Se hospedó 2 noches en enero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi Leah,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
6/10 Aceptable
Stuart
24 ene. 2024
Stuart
Se hospedó 1 noche en enero de 2024
Respuesta de Raghu , el 26 mar. 2024
Dear Stuart,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
6/10 Aceptable
Kathe
19 ene. 2024
No le gustó: Limpieza y condiciones de la propiedad
I am a big admirer of Olsen art. The restaurant was good. My room was very dusty, I told the manager. The TV was working on and off!
I will never stay there again.
Kathe
Se hospedó 2 noches en enero de 2024
Respuesta de The Olsen Team, el 29 feb. 2024
Dear Kathe,Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excelente
Cliente verificado
17 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
Great amenities
Neat and functional hotel room with all amenities. The art decor is very pleasant. I felt very safe moving around the hotel when travelling alone
Cliente verificado
Se hospedó 7 noches en enero de 2024
Respuesta de The Olsen, el 23 feb. 2024
Hi There, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
6/10 Aceptable
JAE HONG
Viaje de negocios
17 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
JAE HONG
Se hospedó 3 noches en enero de 2024
4/10 Malo
mark
10 ene. 2024
mark
Se hospedó 1 noche en enero de 2024
Respuesta de Raghu, el 26 mar. 2024
Dear Mark, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay.Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. If there's anything specific you would like to share with us or if you have any suggestions on how we can better serve our guests, we would greatly appreciate hearing from you.We hope to have the opportunity to restore your confidence in our hotel during your next visit.Kind regards,Raghu SharmaAssistant Manager
4/10 Malo
Emmett
8 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
Not as great as it was a few years ago
We have been staying in this hotel so many times and we couldn’t not notice how deteriorated hotel is now. Cracked sinks, and furniture need refurbishing asap.
Also in our stay someone hit our car at the parking, if someone could contact us regarding this that would be great.
Emmett
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Laura
Viaje familiar
5 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
Nice hotel, needs refurbishment.
Friendly staff and good breakfast, but the hotel is worn down and needs a refurbishment.
Laura
Se hospedó 2 noches en enero de 2024
8/10 Bueno
Zaheer
Viaje familiar
3 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Zaheer
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Olsen, el 23 feb. 2024
Hi Zaheer,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
10/10 Excelente
Patrick
Viaje familiar
3 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Liked the paintings on the walls. Everything worked.
Patrick
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Olsen Team, el 25 ene. 2024
Hi Patrick, Thank you for your positive feedback. We are very happy you enjoyed your stay, and we look forward to welcoming you back to The Olsen soon. Kind Regards, The Olsen team
8/10 Bueno
Pauline
Viaje familiar
3 ene. 2024
Le gustó: Limpieza
Pauline
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Olsen, el 23 feb. 2024
Hi Pauline,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
10/10 Excelente
Weili
Viaje familiar
2 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel sit at convenient location where shop stores and restaurants around. Room is clean and art displays show professional everywhere. However, parking is not easy as limited parking sport in two levels of parking garage.
Weili
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cami, el 7 ene. 2024
Hi Weili, thank you so much for taking the time to leave this amazing review. I will share this with our different departments team as they will be happy to hear that! In regards to parking, I am so sorry our facilities did not reach your expectations. We indeed have a restricted capacity carpark due to the way it was built. We luckily have alternative options to recommend with 2 parkings less than 2 minutes walk from the hotel. Thank you again for taking the time and have a wonderful year 2024!Warm regards,Camille
10/10 Excelente
Rita
Viaje familiar
2 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
Rita
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Rita,Thank you so much for taking the time to share this high rating. The team will be delighted to see you had a good experience! We look forward to welcoming you soon at The Olsen :)Warm regards,Camille
10/10 Excelente
Jack
Viaje familiar con niños
1 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
First time staying at The Olsen and will certainly be back myself and my kids enjoyed every part of the experiance and have refered to my friends and family.
Great work guys what an awesome hotel 😄
Jack
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Jack! Thank you so much for your review, that is just music to my ears! It is just amazing to know you and your kids had a great time! :DWe cannot wait to welcome you back here and provide you with even better of an experience and time! Thank you again Jack, I will definitely share this with the team!Warmest regards,Camille
10/10 Excelente
Tereza
1 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
I would stay and recommend this location again! It is far better than staying in the CBD, with lots of dining and shopping options nearby. Just across the road there is the Beverly rooftop for a fine dinging and special occassion dress code for a special celebration. Great connection by train to Brighton and St Kilda by tram. The hotel itself was quiet for us, which was perfect. The small gym was great and we enjoyed the pool too. Overall incredible value and far better than a stay in the city is my opininon. Cheers,
Tereza
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Olsen Team, el 25 ene. 2024
Hi Tereza, Thank you for your positive feedback. We are very happy you enjoyed your stay and look forward to welcoming you back soon.Thank you, The Olsen Team
10/10 Excelente
DANIEL
31 dic. 2023
DANIEL
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Daniel! Thank you for this high rating, it is always great for the team to see that you had a great time with us! We will really appreciate you taking the time and we look forward welcoming you back here soon! :)Warm regards,Camille
8/10 Bueno
David
30 dic. 2023
Le gustó: Condiciones de la propiedad
David
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi David and thank you for taking the time to leave this rating. If there is anything else you would like to share with us please do not hesitate to get in touch! We always thrive for improvement and making the best out our guests' experience. :)Hope to welcoming you back soon!Warm regards,Camille
10/10 Excelente
Gail
29 dic. 2023
Gail
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Gail! Thank you for this high rating, the team will really appreciate that! We look forward welcoming you back here soon! :)Warm regards,Camille
10/10 Excelente
Anthony
27 dic. 2023
Anthony
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Anthony and thank you for your high rating! It is amazing to know you had a good experience! We hope we will see you again soon at The Olsen.Warm regards,Camille
10/10 Excelente
Mark
26 dic. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good stay.
Mark
Se hospedó 1 noche en diciembre de 2023
Respuesta de Camille, el 28 dic. 2023
Hi Mark, thank you very much for the high ranking! We are happy you enjoyed your stay and we hope to welcoming you back soon. Happy New Year
10/10 Excelente
Yvette
23 dic. 2023
Yvette
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Olsen, el 23 feb. 2024
Hi Yvette,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.
4/10 Malo
Sanaz
20 dic. 2023
Le gustó: Limpieza
I was not impressed with this stay. I stay at the Olson often. However , this stay was very disappointing. The staff were rude. We requested a roller bed which comes at a cost. However, the staff did not even assemble it. The room needed vacuuming. The person that brought the vacuums cleaner just stood there while I did
Sanaz
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cami, el 23 dic. 2023
Hi Sanaz, I am sorry you had a bad experience with us this time. We always try to provide the best experience and make constant progress and improvements to make The Olsen a better place everyday. I sincerely apologise you feel that way about our staff and I will definitely as discussed before follow up with everyone and work upon this. Please let us know if there is anything else you would like to share with us and we will always be happy to assist. I hope you have a lovely end of the year and I wish you all the best for 2024.Warm regards,CamiDUTY MANAGER
8/10 Bueno
Simon
15 dic. 2023
Simon
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Simon! Thank you for your rating, we really appreciate you taking the time and we look forward to welcoming you back here soon! If you would like to share anything else with the team, please do not hesitate to get in touch :)Warm regards,Camille
2/10 Terrible
Matthew
12 dic. 2023
Matthew
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Matthew, I am so sorry to see this rating and that your experience with us was not up to your expectations. If you would like to get in touch with the team to discuss this further and see how we can improve, please do not hesitate. We hope we will have the chance to make it up as we do not want to leave you with a bad experience! We always strive to make our guests experience as enjoyable as possible so please do not hesitate to contact us for anything!Warm regards,Camille
10/10 Excelente
Craig
11 dic. 2023
Craig
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cami, el 6 ene. 2024
Hi Craig and thank you for this high rating, the team will really appreciate seeing this! We look forward welcoming you back here soon! :)Warm regards,Camille
8/10 Bueno
Mariela
10 dic. 2023
Le gustó: Limpieza
Beautiful hotel
Such a lovely hotel, great location, however stayed on the 3rd floor and you could hear all the noise from the street. There’s a rooftop bar across the road and you could hear people leaving and being rowdy. You could also hear all the trams going past.
Mariela
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cami, el 23 dic. 2023
What a lovely review to read! Music to my ears! Thank you immensely for sharing these beautiful words, it means a lot to everyone of us. I will make sure to share this to everyone! Merry Christmas and have a wonderful rest of the year and New Year ahead! :)Warm regards,The Olsen Team
8/10 Bueno
Peter
Viaje en pareja
4 dic. 2023
Le gustó: Limpieza y servicios
Art work
Peter
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cami, el 23 dic. 2023
Hi Peter and thank you for your ranking. We hope your experience overall exceeded your expectations and we look forward to welcoming you back here soon for more John Olsen paintings :)Warm regards,The Olsen Team
8/10 Bueno
Brendan
Viaje en pareja, Viaje familiar
27 nov. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location
Brendan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Raghu, el 28 nov. 2023
Dear Brendan,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager
10/10 Excelente
Steven
26 nov. 2023
Le gustó: Limpieza y condiciones de la propiedad
Steven
Se hospedó 3 noches en noviembre de 2023
Respuesta de Raghu , el 28 nov. 2023
Dear Steven,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager