Hi Luis! Thank you for your feedback! We are so proud to hear how much you enjoyed the service from our staff. We can't wait to welcome you back in the near future.

Hello! We appreciate you taking the time to leave us a review. Great to hear that you enjoyed staying at the property and our staff was able to meet your expectations. Can't wait to have you again & make more great memories.

Hi Carlo! Thank you for your 5/5 feedback. We would love to welcome you all back for another perfect stay.

Hi Jose! Thank you for your feedback. We hope to have the opportunity to host you again in the near future.

Hi Adriana! We are sorry you booked the wrong room type. We would love to help you with selecting the right accommodations you are looking for next stay. See you in the near future.

Good day! Thank you for your feedback. We are so glad you enjoyed your stay with us. Hope to see you again in the near future!

Good day! Thank you for your amazing feedback. We hope to host you in the near future.

Sorry that your stay was less than perfect and we fell short in this case. We always go above and beyond to make sure our guests are accommodated. I would to extend an invite for you to stay with us again and give another chance to make a better experience

Hello Wilbert! Thank you for your feedback. We would love to hear more about your stay in order to perfect any imperfections. Hope to hear from you soon!

Dear Guest, Thank you for your review. We are happy you enjoyed your stay and come gain soon!

I am sorry to hear that you felt that the room rate was not portrayed accurately, as we like to always be 100% transparent with our guests. We would love another chance to provide you with a positive experience. Please reach out to us the next time you are planning a trip to Miami, as we would love a chance to make it up to you!

Hi Lisa, Thank you so much for taking the time to share your feedback with us! I am are sorry to know that your expectations were not met during your stay with us. As we are a vacation rental and not a hotel, we do not offer all of the same amenities as a hotel would, such as a 24/7 lobby or reception staff. We do like to provide an extra level of service for our guests by having a guest service agent available and on-site from 9 AM until Midnight, and by creating an area that we can use as an office for a more personalized check-in experience. I apologize that what you were expecting was more in-line with a hotel stay and not a vacation rental. I do hope that you will consider coming to stay with us again at any one of our properties so that we can make it up to you with an outstanding guest experience!

Hello Caralina, thank you for taking the time to provide us with your feedback. We are so happy to see that you enjoyed you and your family had a great stay with us! We offer our guests fun and memorable experiences! We cannot wait to have you stay at one of our properties again.

Hello, thank you for taking the time to provide your feedback. We are so happy to see that you had a great experience with us! We are also so excited to see that Clarissa was accommodating and was able to assist you during your stay! We cannot wait for the opportunity to welcome you back to one of our properties very soon! Thank you!

Hello, thank you for your feedback. We apologize for any inconvenience you may have faced. It is our #1 priority to ensure that all of our guests have a fantastic experience and we apologize that this was not the case with you. We hope to have the opportunity to welcome you back to one of our properties and make it up to you.

Hello! Thank you for your feedback! We are so happy to see that you enjoyed your stay with and we cannot wait for to have you stay with us again.

Hello! Thank you for your feedback. We are so happy that you enjoyed your stay and we cannot wait for your next visit to Miami!

Hi Mario! Thank you for you feedback, as it is greatly appreciated. We are so happy that you enjoyed your stay with us and apologize if you faced any inconvenience while with us! We hope to have you stay with us again in the future! Thank you for choosing Sunnyside Hotels and Resorts!

Hi, thank you for your feedback, as it is greatly appreciated. We are so glad that you had a wonderful stay with us and we look forward to having you stay with us again in the future!

Hi, thank you for your feedback, as it is greatly appreciated. We are so happy you enjoyed your stay and we cannot wait to have you stay with us again, soon!

Hola Jose, muchas gracias por tu comentario! Nos complace mucho saber que pasaste un tiempo increíble aquí en Miami con nosotros. Gracias por permanecer con nosotros, esperamos darle la bienvenida nuevamente en un futuro cercano!

Hi Paola, thank you for your feedback! We are happy you enjoyed the accommodations, as we strive to make sure our guests feel comfortable and have the best experience. We look forward to seeing you again in the future!

Hi Luis, thank you for your feedback, as it is greatly appreciated. We’re happy to hear that you had such a pleasant experience! We look forward to seeing you again soon!

Hola Carmen, gracias por tu retroalimentación! Nos da gusto que la ubicación y el cuarto te haya gustado. Esperamos volverte a ver en nuestras instalaciones en el futuro!

Hola, gracias por su retroalimentación! Nos da gusto que el cuarto y la ubicación te haya gustado. Nos disculpamos por cualquier inconveniente que haya encontrado. Aunque no brindamos servicio a la habitación, sí le brindamos a los huéspedes acceso a todas las comodidades, como el spa turco, el gimnasio de última generación, el complejo de piscinas y más. Esperamos volverte a ver en nuestras instalaciones en el futuro!

Gracias por tu review, estamos feliz que tuvieron un tiempo saludable.

Hola Alejandra, gracias por tu retroalimentacion. Esperamos volverte a ver en nuestras instalaciones en el futuro.

Dear Rodolfo, We are so glad that you like our apartment and downtown Miami. And YES our building offers exquisite views! We hope you can come back and visit us soon!

Thank you so much for your review Stephane, we are very sorry about the inconvenience you encountered with us, we do have our pricing listed on Expedia right before you hit submit everything is detailed in it's entirety, we also have someone on site at all times to help you out with any maintenance issue however we did not hear anything from you. When it comes to the Pool being closed we also detail all the information on Expedia as well.

Thank you for your feedback, Carlos! It was a pleasure hosting you and your family. We are proud to know our staff surpassed your expectations in customer service. We hope to have the chance to host you and your family again! Until next time...

Thank you for your feedback, Tania. We are so happy to hear how much you loved our apartment. We do have a self-parking option for $20 flat, however, we were already sold out for the weekend. We hope to see you all again. Until next time!

Hola Iriana, Estamos muy felices de escuchar cuánto te encantó la ubicación, el personal y la unidad. Si no fuera por la satisfacción general de nuestros huéspedes, no podríamos crecer, y por eso, le agradecemos. Espero volver a verte pronto. Saludos cordiales, Sunnyside Retreats

Hola Inmaculada, gracias por su commentario! Estamos felices que disfruto del apartamento. Esta corecta que nosotros nos llamamos Icon Residencias por Sunnyside Retreats, somos residencias no hotel. El apartamento ocupa 6 personas, 2 en el primer cuarto, 2 en el segundo cuarto, y 2 en el sofa cama. Esperamos verla pronto en Miami!

Hola Elisa, gracias por quedarse con Sunnyside Retreats! El apartamento que usted escojio es de 2 Cuartos y 1 Bano, se explica en el listing de Expedia. Cuando la tratamos de acomodar no habia de 2 Banos disponible. Le sugeriemos a todos nuestros huespedes que porfavor lee su listing. Es verdad que el balcon es grande y tiene bella vista al mar y a la ciudad de Miami! Esperamos verla pronto Elisa, era lindo hospedar su estadia.

Hello Alex, Thank you for contacting Sunnyside Retreats! We are happy to hear you had a great stay.

Thank you for staying with Sunnyside Retreats we are happy to hear you had a great stay! We appreciate feedback from our valued guests and hope we see you soon. Stay in touch with us for future stays in our hometown, Miami. Check us on our site Sunnyside Retreats to stay updated with us!

Thank you for your review as we welcome feedback from our valued guests. We are so pleased to learn that you had a wonderful experience staying with us during your recent visit to the Miami area. Please keep us in mind for future visits and don’t forget to tell your friends and family about us as well. Thanks and hope to see you in sunny South Florida again very soon. All the best.

Thank you for your review as we welcome feedback from our valued guests. We are so pleased to learn that you had a wonderful experience staying with us during your recent visit to the Miami area. Please keep us in mind for future visits and don’t forget to tell your friends and family about us as well. Thanks and hope to see you in sunny South Florida again very soon. All the best.

Thank you for your review. We strive to make our guests experience extraordinary!

Thank you for your review. We strive to make our guests experience extraordinary!

Thank you for your review. We will work harder to make our guests experience extraordinary!

Thank you for your review! We love to hear from our guests.

Thank you for your review as we welcome feedback from our valued guests. We are so pleased to learn that you had a wonderful experience staying with us during your recent visit to the Miami area. Please keep us in mind for future visits and don’t forget to tell your friends and family about us as well. Thanks and hope to see you in sunny South Florida again very soon. All the best.

Thank you for your review. We strive to make our guests experience extraordinary!

Thank you for your review as we welcome feedback from our valued guests. We are so pleased to learn that you had a wonderful experience staying with us during your recent visit to the Miami area. Please keep us in mind for future visits and don’t forget to tell your friends and family about us as well. Thanks and hope to see you in sunny South Florida again very soon. All the best.

Thank you for your comments and feedback on how to make our property a better stay. We are working hard to make our units better each day!