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Opiniones de Pelican Hotel

4 out of 5
Pelican Hotel
826 Ocean Drive, Miami Beach, FL

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 138 de 191 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 191 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 191 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 191 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 191 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gerardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en noviembre de 2023
Respuesta de chris , el 23 nov. 2023
Thank you for staying with us!

10/10 Excelente

Julisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
Excelente instalaciónes y ubicación, únicamente el colchón de la cama es algo duro .
Se hospedó 3 noches en octubre de 2023
Respuesta de Pelican, el 3 nov. 2023
Dear Julisa,Thank you for choosing to stay with us here at Pelican. We’re glad to hear that you were highly satisfied with your experience. We look forward to welcoming you back to Pelican in the near future.Warm Miami regards,Pelican

10/10 Excelente

VANIA ISELA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación y vista al mar
Se hospedó 2 noches en octubre de 2023
Respuesta de Eddy, el 8 oct. 2023
Un Placer tenerlos de visita!!!! Espero y regresen pronto.

10/10 Excelente

María

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente opción para quedarse en ocean drive. Lo único que mejoraría es que el resort Fee también cubra la sombrilla no solo las sillas en la playa.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Eddy, el 8 oct. 2023
Gracias Maria por su comentario y sugerencia. Definitivamente la tomaremos en cuenta.

10/10 Excelente

Mauricio E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es buena
Se hospedó 1 noche en julio de 2023
Respuesta de Lupe, el 8 ago. 2023
Thank you for choosing the Pelican Hotel. We’re glad to hear that you were satisfied with your experience. Come back soon!

4/10 Malo

Gerardop

Viaje en grupo
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Mal barrio mucho ruido. En la mamá. Cierran la Calle por Lo que debes caminar con maletas por las calles. No volveré a ir. Además te cobran por todo y muy caro.
Se hospedó 1 noche en abril de 2023
Respuesta de Lupe , el 11 abr. 2023
Thank you Mr. Gerardop, for your kind review. The resort fee and valet are settled directly with us. we continue to share with the city on the importance of closing the street for marathons.

2/10 Terrible

Mikhail

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
To be in the middle of crowdy unrest and mass shooting was not part of my vacation plans
Se hospedó 8 noches en marzo de 2023

6/10 Aceptable

malia

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
We stayed here for four nights and were very happy with the location, just across from the beach. However, we did not know that the daily resort fee does not include umbrellas, which you have to rent for an additional cost. We would have done this every day, but on two days the staff said they were not renting out umbrellas, which cut our time on the beach short, because we prefer not to burn. This frustrated us and though we were told the manager would get in touch, she never did. I will say, the room was clean, though we got one in which the decor was quite garish. We did not eat at the restaurant, but we did have drinks there one day. Our server was very friendly and did not mind that we were not ordering food. All in all, it was a pleasant enough stay, and the aspects we did not like could easily be addressed by management. If you care mostly about location and proximity to restaurants, the beach, and entertainment, The Pelican does the trick. I think we, however, would choose a different hotel next time.
Se hospedó 4 noches en marzo de 2024
Respuesta de Pelican Team , el 11 abr. 2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any inconvenience or mishaps you encountered during your recent visit.We understand the importance of ensuring that our guests have a seamless and enjoyable experience, and we regret that we fell short of your expectations in this instance. Your satisfaction is our top priority, and we take your concerns seriously.Regarding the issue with the umbrellas, we have reached out to Boucher Brothers LLC, our beach partners, to gather more information and ensure that appropriate measures are taken to address the situation. We are committed to resolving this matter promptly and to your satisfaction.In the meantime, we would like to extend our sincerest apologies for any inconvenience this may have caused you. We truly value your patronage and hope that despite this setback, you were able to enjoy your time with us.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve

8/10 Bueno

Francois, Montreal

Le gustó: Limpieza y servicio y personal
Hotel art deco. Très bien situé
Se hospedó 1 noche en abril de 2024
Respuesta de CR, el 8 abr. 2024
Thank you!!

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the location across from the ocean and valet service was exceptional. Easy in and out. Food looked and smelled wonderful every time we walked through the lobby. Rooms were clean and the themes added a touch of fun. We will definitely stay here when headed to Miami Beach.
Se hospedó 3 noches en marzo de 2024
Respuesta de CR, el 4 abr. 2024
Thank you!!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CR, el 5 abr. 2024
Thank you!!

2/10 Terrible

Michelle

Se hospedó 1 noche en marzo de 2024
Respuesta de Pelican Team, el 13 abr. 2024
Thank you for staying with us

10/10 Excelente

Kandi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didnt realize our stay was in the height of spring break and curfews...staff was amazing, made us feel safe and went out of their way to accommodate us. We stayed in the space room, itnwas AMAZING!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de CR , el 18 mar. 2024
Thank you!!

10/10 Excelente

Priscilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CR, el 18 mar. 2024
Thank you!

6/10 Aceptable

Yujae Keith

Le gustó: Condiciones de la propiedad
I would rate my stay at the hotel a solid three out of five. Initially, I was inclined to give it a four, but the customer service left much to be desired. For instance, when I inquired about the nearest beach access, a front desk attendant directed me to a location that turned out to be the most distant one. Additionally, the same attendant advised me that guests must wear a plastic wristband as a security measure. Without this band, entry is denied after the restaurant hours, which I found silly. I would not walk around or dine at a fine restaurant with a plastic wristband. Lastly, the food was mediocre at best, but it was priced at several notches above. Aside from that, the hotel was clean, conveniently located, and well-maintained.
Respuesta de Pelican Team , el 16 mar. 2024
Thank you for your review and for staying with us!

10/10 Excelente

Beth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was exceptional. They went above and beyond expectations at every level. Location is fantastic. Property is very well maintained and nostalgic. Loved it.
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris , el 15 mar. 2024
Thank you!!

10/10 Excelente

sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was smaller than it looked in the pictures
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk E.L., el 13 mar. 2024
Thanks for your feedback! We try our best to illustrate an accurate presentation of our rooms and property. We look forward to seeing you again. Thanks for being our guest during your stay in Miami Beach.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CR, el 31 mar. 2024
Thank you!

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff at pelicam was very mice amd helpful
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CR, el 7 mar. 2024
thank you!!

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very accommodating to requests not to use perfumed cleaning products.
Se hospedó 5 noches en febrero de 2024
Respuesta de CR, el 2 mar. 2024
Thank you for staying with us!

10/10 Excelente

James Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff and location. The property is in the center of so much activity. Parking is expensive so Uber if you can because of the daily fee for valet.
Se hospedó 5 noches en febrero de 2024
Respuesta de CR, el 24 feb. 2024
Thank you for staying with us!!

10/10 Excelente

Kenneth, Flowery Branch

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Property. Highly recommend.
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris , el 17 feb. 2024
Thank you!!

10/10 Excelente

Irina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved everything, the location, the beautiful décor, friendly staff and the tasty food at the Pelican Cafe
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris , el 16 feb. 2024
Thank you for staying with us!

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
I should have done my homework regarding no gym, pool, microwave, convenient parking, and other amenities. Anyone interested in the property also should be aware that it is a small and older building, the elevator repeatedly fails, valet parking can take up to 30 min to get your car, it is noisy as HELL outside the property, and management services are disorganized.
Se hospedó 4 noches en febrero de 2024
Respuesta de CR, el 13 feb. 2024
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Bueno

Sieglinde

Se hospedó 1 noche en febrero de 2024
Respuesta de Eddie, el 20 mar. 2024
Thanks for staying with us during your recent trip in Miami Beach! We appreciate your feedback and hope to have the opportunity to host you again on your future travels!

8/10 Bueno

Len

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris , el 8 feb. 2024
Thank you!!

10/10 Excelente

Toomas

Unique and well run
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris , el 5 feb. 2024
Thank you for staying with us!!

10/10 Excelente

Iris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de chris , el 1 feb. 2024
Thank you for staying with us!

8/10 Bueno

Marta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is in a great location across from muscle beach. The rooms have all the basics, nothing fancy. The bed and pillows are very hard. The wifi and tv is nice to have. Staff are all very friendly and helpful. The lobby smells very strong of cologne or some cleaning product.
Se hospedó 3 noches en enero de 2024
Respuesta de Chris , el 29 ene. 2024
Thank you for your review and thank you for staying with us!

10/10 Excelente

Jonathan, Lexington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and great staff
Se hospedó 1 noche en enero de 2024
Respuesta de Chris , el 29 ene. 2024
Thank you for your review and thank you for staying with us!

10/10 Excelente

Wayne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing room/ excellent service/ incredible food/ definitely 5 stars/
Se hospedó 1 noche en enero de 2024
Respuesta de chris , el 25 ene. 2024
Thank you for staying with us!

2/10 Terrible

Paul

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Feeling Like A Bait & Switch
I booked a 700 square foot King Executive suite with a pullout and and was provided with a 200 sq foot Queen room. Staff recognized the error at check in but sent us up to the room without mentioning it despite booking not matching their available room. Upon being confronted with the issue Hotel staff apologized and suggested that they could find a cot to help accommodate our family of 4. The room was too small to fit a cot even if I had wanted it. Staff was pleasant enough but blamed Hotels.com entirely for the error and offered no support in finding another alternative. It was a beautiful hotel and I'd have been thrilled to stay in the room that I booked and paid for. At this point they have not yet refunded me for the room that I did NOT even stay in. Would suggest be VERY careful about an Expedia booking at this property.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris , el 19 ene. 2024
We apologize for any inconveniences you have faced at the time of arrival of the original room category not being available. The King Executive room was not showing as available in our system and we are investigating as to why it never populated correctly. We gladly provided an alternative room, but completely understand that this new room was not the proper room type, nor the square footage of your original choice. We have informed Expedia to provide you with a the proper full refund.

8/10 Bueno

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing I disliked was that the bed in our room was too hard.
Se hospedó 1 noche en enero de 2024
Respuesta de pelican hotel , el 25 ene. 2024
Thank you for staying with us!

6/10 Aceptable

Michael, Amherst

Viaje en pareja
Le gustó: Limpieza
Room was too noisy, without a coffee maker and a television that did not work. For the price paid, it was not correctly described. Good I had ear plugs.
Se hospedó 1 noche en enero de 2024
Respuesta de Pelican Hotel , el 14 ene. 2024
Thank you for your review and apologies for any inconveniences you faced. We strive to make every visit great one for all our guests! Thank you for staying with us!

10/10 Excelente

Scott, VINTON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to the Beach, Restaurant & Bar on the Property.
Respuesta de Chris , el 11 ene. 2024
Thank you for staying with us!!!

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris , el 9 ene. 2024
Thank you!!

10/10 Excelente

Michal

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en diciembre de 2023
Respuesta de Chris , el 6 ene. 2024
Thank you!

2/10 Terrible

Joseph C

Se hospedó 5 noches en diciembre de 2023
Respuesta de Pelican Hotel , el 26 ene. 2024
We sincerely apologize that your recent stay with us did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret any inconvenience or discomfort you experienced.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

8/10 Bueno

geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location on Ocean Drive, across the road from the beach and in the heart of the vibe. Nice rooms Friendly staff
Se hospedó 7 noches en diciembre de 2023
Respuesta de Chris , el 31 dic. 2023
Thank you for staying with us!

4/10 Malo

Sebastien

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Autant le personnel était d’une extrême gentillesse, le bruit était constant, et cela autant du côté des clients que de celui des employés en charge de l’entretien des chambres. Nous avons dû demander de multiples fois un rehaussement de la température de la chambre car c’était vraiment trop froid, même si le personnel était gentil nous devions demander régulièrement car le tout était remis à une température trop froide après quelques heures. Notre fille a eu droit à une intrusion du personnel dans la chambre alors qu’elle avait indiqué ne pas couloir être dérangée, et cela alors qu’elle était dans la salle de bain. Nous avions attentivement regardé les avis avant de réserver, nous avons malheureusement été déçu, nous ne reviendrons pas mais souhaitons que cela continue de plaire à d’autres, c’est une question de goût pour la décoration, mais cela n’est pas du nôtre. Une chance que les gens de la réception de l’hôtel ont été super les 2 premiers jours.
Se hospedó 3 noches en diciembre de 2023
Respuesta de chris , el 25 ene. 2024
Sorry for any inconveniences you faced regarding the temperature of the rooms. Our team is always happy to assist any way we can! We hope to see you in the near future to ensure a more comfortable stay!

4/10 Malo

Jeff

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Chris , el 23 dic. 2023
Thank you for taking the time to provide feedback about your experience. I would like to start by sincerely apologizing to you in regard to this matter. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us to show you that your unsatisfactory experience was an exception.

8/10 Bueno

Pedro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nice and cozy designer hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris , el 22 dic. 2023
Thank you!

10/10 Excelente

Christian

Se hospedó 1 noche en diciembre de 2023
Respuesta de chris , el 21 dic. 2023
Thank you! Hope to see you again soon!

4/10 Malo

Urs

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The elevator makes a very loud bing-di-bing noise every time the door opens. I can be heard in every room, and as it's Miami Beach, that can go on all night. We have chosen not to stay as the only room they had was next to that elevator, and were told that we wouldn't be charged. They have charged us anyway for the full reservation of several days and have not refunded us despite their repeated assurance to do so. They are not even responding to our emails. Very unprofessional and immature management, I would stay away from this place.
Se hospedó 4 noches en diciembre de 2023
Respuesta de CR , el 18 dic. 2023
Thank you for your review and apologies for any mishaps you encountered at our property regarding the elevator noise. We hold our brand to a high standard and want all guests to enjoy their time with you. Our management team did contact Expedia regarding the approval refund back to your account since you couldn't stay at our Hotel. Please contact their customer service department to follow up on the time frame towards the return.

10/10 Excelente

Laszlo Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was amazing, the staff were polite and the area was perfect to walk around at all times of the day
Se hospedó 3 noches en diciembre de 2023
Respuesta de chris , el 18 dic. 2023
Thank you for staying with us! :)

10/10 Excelente

Gayoung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de chris , el 21 dic. 2023
Thank you! Hope to see you again soon!

10/10 Excelente

colleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were incredibly accommodating, professional and kind. The rooms were unique, tasteful, creative and fun. The restaurant was top notch and of course the location couldn’t have been better. Will stay here every time we are in Miami.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris , el 18 dic. 2023
Thank you for staying with us! :) See you again soon!

10/10 Excelente

Suely

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente e maravilhosa
Our stay was wonderful, excellent location, all the hotel staff were kind, polite and always helping with whatever we asked, delicious food. I highly recommend it and I will definitely be back it's the room! clean, spacious and beautiful I recommend it and I will be back soon I'm grateful to the whole team
Se hospedó 4 noches en diciembre de 2023
Respuesta de Chris , el 18 dic. 2023
Thank you for staying with us! :)

10/10 Excelente

Valentina

Se hospedó 2 noches en diciembre de 2023
Respuesta de chris , el 4 ene. 2024
Thank you for staying with us!