Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 500 de 1000 opiniones" "
10 - Excelente
500
Puntuación de 8, es decir, Bueno. Basada en 291 de 1000 opiniones" "
8 - Bueno
291
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1000 opiniones" "
6 - Aceptable
111
Puntuación de 4, es decir, Malo. Basada en 58 de 1000 opiniones" "
4 - Malo
58
Puntuación de 2, es decir, Terrible. Basada en 40 de 1000 opiniones" "
2 - Terrible
40
8.6/10
Limpieza
8.4/10
Servicio y personal
8.0/10
Servicios
8.4/10
Condiciones de la propiedad
8.2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Mario De Jesús
Viaje de negocios
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service of hotel is very good, excellent,
Mario De Jesús
Se hospedó 3 noches en abril de 2024
10/10 Excelente
Mario
30 ago. 2023
Mario
Se hospedó 2 noches en agosto de 2023
Respuesta de Lawrence J. Robe III, el 12 oct. 2023
We would like to express our heartfelt gratitude for your outstanding review. Your kind words and appreciation mean the world to us. We are thrilled that you had an excellent experience, and your feedback motivates us to strive for excellence each day. We can't wait to welcome you back in the future.
10/10 Excelente
Cliente verificado
4 sept. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 4 noches en agosto de 2019
Respuesta de Lawrence J. Robe III, el 10 sept. 2019
Hi Anonymous! I'm glad everything was great! Thank you for the great review.
8/10 Bueno
ANGELA
22 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Volvería
Es una mezcla de hotel y condominio utilizado como vivienda por ancianos y jóvenes universitarios. Personal muy amable y resolutivo. Habitación amplia, limpieza bien, tienen bar y restaurante dentro del propio hotel. Al lado hay estación para alquilar pa bicis e ir al lago o moverte por la ciudad. Recomendable!
ANGELA
Se hospedó 2 noches en agosto de 2018
10/10 Excelente
Tali
Viaje de negocios
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved my stay. The staff was great and the room was clean.
Tali
Se hospedó 2 noches en abril de 2024
6/10 Aceptable
Adelaida
Viaje familiar
28 abr. 2024
No le gustó: Limpieza y servicio y personal
It could use better cleaning. Refrigerator needed wiping down. End tables need wiping down. Bathroom sink had stains. Blow dryer overheated burned my hand and smoke came from the blow dryer. The desk supervisor was not friendly, seemed agitated.
Adelaida
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and service as well as for any issues with the blow dryer. Your comments will be shared with our team for improvement. If you plan to be in the area again, please consider coming back to see us.
8/10 Bueno
William
21 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
William
Se hospedó 1 noche en abril de 2024
10/10 Excelente
jolynn
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a wonderful place to stay. It is an older property, but our Junior Suite was very nicely updated. The common areas are very well maintained and reflect the classic look of the building.
Comfortable bed, plenty of closet space, and convenient to all of the places we wanted to go.
jolynn
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Jolynn, We're thrilled to hear that you had a wonderful stay with us! Thank you for your kind words about our updated suites and well-maintained common areas. It's fantastic to know that you found the bed comfortable and enjoyed all of our room amenities. Should your travels bring you back to the area, we'd love to welcome you again for another fantastic stay!
10/10 Excelente
Dennis
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The building is beautifully renovated. It retains the charm and character of its original state but is bright and cheerful, unlike its staid first form. Staying there was a pleasure!
Dennis
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Dennis,Thank you so much! Your kind words are a treat, as we take great pride in the guest experience at Knickerbocker on the Lake. We look forward to seeing you again!
10/10 Excelente
Ryan
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A
Ryan
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear RyanThank you for choosing Knickerbocker on the Lake and for taking a moment to share your five-star experience! We are thrilled to hear that you enjoyed your recent visit with us. It was a sincere pleasure to host you and we hope to welcome you back for another memorable stay in the future.
10/10 Excelente
Kristen
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kristen
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Augie
Viaje familiar
13 abr. 2024
Le gustó: Limpieza
No le gustó: Servicios
I had a minor issue with the coffee machine & while I waited for Maintenance to show up, I heard the very nice lady at the desk apologize every guest on the phone, in person, and to me 4x. After I gave up on Maintenance after 15mins no show. Recommended stay by Family & don't feel the need to return. Nothing special & only a select view are able to view the beautiful lake!
Augie
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Augie,Thank you for taking the time to leave a review. We apologize for any inconvenience and lack of service received, and thank you for sharing your concerns so we may improve the experience of future guests. We hope you will consider staying with us again soon.
4/10 Malo
Sheila
Viaje en pareja
8 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Location is great for events in the area. Rooms are overpriced,plus $20 for parking. Our car was broken into in that parking lot and we had to be towed home. It was a very expensive overnight trip!
Sheila
Se hospedó 1 noche en abril de 2024
Respuesta de Lawrence J. Robe III, el 9 abr. 2024
Hi Sheila,Thefts on Kia & Hyundai vehicles have skyrocketed by over 1000% since 2020. We have a longstanding policy not to permit Hyundai and Kia vehicles in our parking lot as these vehicles seem to cause more harm than good. You indicated that you were aware of this fact, however, when you indicated after the break-in that you opted not to use the vehicle cover you brought with you and when you refused the steering wheel lock that we provide for these vehicles at check-in. Notwithstanding our prohibition on these vehicles in our parking lot, our staff initiated a one-time policy exception, allowed your vehicle into the parking lot, and watched your vehicle for nearly the entire night on our security cameras. The average Hyundai / Kia vehicle theft takes about 45 seconds, yet our staff was able to interrupt the attempted theft and prevent your vehicle from being stolen.As we discussed, I do not regret that our staff made an exception to our 'No Hyundai / Kia parking' in our overnight lot as this was the clear difference between towing home a break-in and renting another car to drive home while you wait for the police department to find your vehicle. I only regret that this event had an impact on your perception of the value of the room you enjoyed.
10/10 Excelente
Tracey, sarasota
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the room
Tracey
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Tracey,We're so happy to know that you had a great time with us overall and that you enjoyed our wonderful accommodations. Thank you so much for the perfect rating and we hope to see you again soon.
6/10 Aceptable
Cynthia
28 mar. 2024
Cynthia
Se hospedó 1 noche en marzo de 2024
6/10 Aceptable
Alton, Waukegan
Viaje familiar
1 mar. 2024
No le gustó: Condiciones de la propiedad
It’s not worth 269 a night rooms are old style
Alton
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Alton,Thank you for your feedback. We're disappointed to hear your concerns regarding your room and the value of your visit. Our team continuously strives to improve and will consider your feedback. It would be a pleasure to welcome you back and impress you with a better stay.
10/10 Excelente
Cynthia
27 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cynthia
Se hospedó 3 noches en febrero de 2024
8/10 Bueno
Steven
Viaje en pareja
25 feb. 2024
No le gustó: Servicios
Bed was clean and comfortable. Room was sparse and antiquated. Bathroom was clean but very sparse and not updated.
I would not stay again.
Steven
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Steven,Thank you for being our guest and sharing your feedback. While we are happy you found our accommodations to be clean and comfortable, we are sorry you weren't more impressed overall. Your feedback will be shared with the team, as we are always working to improve. We hope you'll reconsider and give us another opportunity to impress you with our lovely, historic charm.
10/10 Excelente
Sharon
Viaje familiar
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a suite at the Knickerbocker on the Lake. Although it is an older building, it was clean, spacious and in a good location. There is a good restaurant next door. I enjoyed my stay.
Sharon
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Dear Sharon,It was a pleasure to welcome you to Knickerbocker on the Lake and we are delighted you had such a wonderful stay. Your kind comments about our spacious, clean accommodations are truly appreciated and will be shared with the team. We look forward to welcoming you back for another great visit.
6/10 Aceptable
Marvin
18 feb. 2024
Marvin
Se hospedó 1 noche en febrero de 2024
8/10 Bueno
Michael
Viaje en pareja
12 feb. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Suite was clean, roomy andnperfect for our needs. Inhad a dish washer, but no detergent for it and the plates were too big to fit. Washed dishes by hand, had a towel and soap but no sponge or dish rag. But, other thannthat would recommend.
Michael
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Michael,Thank you for taking the time to share your thoughts with us. We are glad that our high standards of cleanliness made a positive impact on your stay with us. The best compliment is that you recommend us to other guests. We look forward to welcoming you back for another great stay.
10/10 Excelente
Jamie
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and beautiful old hotel!
Jamie
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Jamie,Thank you so much for choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. The pleasure was all ours, and we hope you'll choose us again in the future.
10/10 Excelente
Jamie, EAST TROY
Viaje en pareja
4 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful old building. Wish there was coffee and coffee maker in the room.
Jamie
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 6 feb. 2024
Dear Jamie,Thank you so much for your perfect rating and kind words about our lovely hotel. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your suggestion will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon!
8/10 Bueno
Renee
Viaje en pareja
28 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love staying at the Knickerbocker when we go to Milwaukee. The Knick restaurant and bar is always great.
Renee
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Dear Renee,Thank you for continuously choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with a wonderful getaway, and we're thrilled to be your go-to destination in the area. It's great to read you're always able to enjoy a delicious meal at The Knick! The pleasure was all ours, and we can't wait to welcome you back.
10/10 Excelente
Secilia
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Secilia
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Elizabeth
27 ene. 2024
Elizabeth
Se hospedó 1 noche en enero de 2024
6/10 Aceptable
Pierre
22 ene. 2024
Pierre
Se hospedó 1 noche en enero de 2024
6/10 Aceptable
Anna
22 ene. 2024
No le gustó: Condiciones de la propiedad
Old worn down beauty
Nice location by the lake. Nice entrance. Tired people in the reception area. Rooms and halls not renovated since the 70’s? Time to give the hotel a facelift! Lovely, serviceminded janitor though:)
Anna
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager , el 22 ene. 2024
Dear Anna,Thank you for your recent stay and for taking the time to share your valuable comments. While we're glad you enjoyed our great location, we're sorry to hear we fell short of meeting all of your expectations and that our accommodations are not as updated as you were expecting. Please accept our apologies if you did not receive the standard of service our team usually provides. We consider all feedback an opportunity to continually review guest satisfaction and areas where improvements could be made. We're grateful for your insightful comments.
4/10 Malo
Corey
Viaje en pareja, Viaje familiar
20 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One front desk staff was rude while the other one was great (pm staff was great). Room windows were open and room freezing when got there. Pillows smelled like teenage boy room.
Corey
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Dear Corey,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case during your entire visit. We can assure you that what you have described is not typical of a trip to our property. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
4/10 Malo
Patrick
14 ene. 2024
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Hotel in need of an update
Very old hotel, windows didnt shut completely and it was 3 degrees outside. Old radiator came with no instructions, and the TV wasn't even connected to the internet, making it unusable.
Common areas are nice and the restaurant is quite good, but this is an old hotel.
Patrick
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 16 ene. 2024
Dear Patrick,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any concerns you had in your room and for any inconvenience this may have caused you. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
10/10 Excelente
Eric
6 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They need to tell you that the key works like the door knob. The girl at the front counter talked so quietly she was barely audible, and i have good hearing.
Eric
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 8 ene. 2024
Dear Eric,Thank you so much for choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your overall visit. However, we offer our sincere apologies for any miscommunication there was at check-in. Your comments have been noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your trip. The pleasure was all ours, and we hope to welcome you back in the future.
8/10 Bueno
Caryssa
4 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unique and historical. Cozy. Staff was professional and helpful.
Caryssa
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager , el 8 ene. 2024
Dear Caryssa,Thank you so much for highlighting our historic property and our friendly team members. We are so happy to know that you had a good time with us overall and we hope to see you again soon.
10/10 Excelente
Michael
4 ene. 2024
Michael
Se hospedó 6 noches en diciembre de 2023
10/10 Excelente
Clayton
Viaje en pareja
2 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The historic aspects of the building, the room and neighborhood is worth the stay.
Clayton
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager , el 8 ene. 2024
Dear Clayton,We're delighted you appreciate the historic aspects of Knickerbocker on the Lake. It's also wonderful that your room and our location added value to your stay. Your positive feedback is much appreciated, and we look forward to providing you with more enjoyable experiences in the future.
10/10 Excelente
Kelly
1 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome place to stay. We rented the 2 bedroom for NYE
Kelly
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager , el 8 ene. 2024
Dear Kelly,Thanks for visiting Knickerbocker on the Lake and for your feedback. We are thrilled you enjoyed your time with us on New Year's Eve! Again, we appreciate your comments and look forward to seeing you next time.
10/10 Excelente
Alison
1 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alison
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
Kenneth, Naperville
Viaje en grupo, Viaje en pareja
17 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great classic hotel well maintained. Definitely stay again.
Kenneth
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 18 dic. 2023
Dear Kenneth,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Knickerbocker on the Lake and we look forward to your next visit.
10/10 Excelente
Dylan
Viaje de negocios
9 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't Miss the Knickerbocker
The Knickerbocker was, in the best way, a trip to the past. It's a gorgeous, historic hotel that made our stay in Milwaukee extra special.
Dylan
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager , el 11 dic. 2023
Dear Dylan,A trip to Milwaukee is bound to be a good time. However, it only gets better when you stay at Knickerbocker on the Lake. Our beautiful accommodations are full of so much history, and you'll feel right at home. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon.
10/10 Excelente
Sharlene
Viaje de negocios
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sharlene
Se hospedó 3 noches en noviembre de 2023
4/10 Malo
Dylan
Viaje en pareja
4 dic. 2023
No le gustó: Servicio y personal
-
Dylan
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Dylan,We're saddened to learn you did not enjoy your stay. If there are any specific concerns we can address, please let us know. We hope to see you again should you be back in the area.
8/10 Bueno
Janice
4 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location itself was pretty nice but the utensils were not cleaned so I purchased my own and also the ventilation in the rooms needs to be better there is no ac in the rooms.
Janice
Se hospedó 5 noches en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Janice,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. Please accept our apologies, however, for any concerns about the utensils and AC. We'll look into your comments further, and we hope to see you again the next time you're in the area.
10/10 Excelente
Barbara
Viaje familiar
3 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Barbara
Se hospedó 3 noches en noviembre de 2023
6/10 Aceptable
King James
29 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is just right. But the bathrooms are freezing.
King James
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 30 nov. 2023
Dear King James,Thank you for sharing your experience. We're glad to hear that everything met your expectations, but we're concerned about the discomfort you faced with the bathroom temperature. We value your comfort and will look into this to ensure a more pleasant environment in all aspects of your stay. We hope to welcome you back soon for an experience that's perfect in every way.
10/10 Excelente
Gene
22 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean facility & front reception area. Quiet experience and close to museums.
Gene
Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Dear Gene,It was wonderful having you as our guest at Knickerbocker on the Lake. We're delighted that our clean accommodations, quiet atmosphere, and convenient location made for an excellent experience. That's our goal! Thank you for the positive review, and please make plans for another visit soon.
10/10 Excelente
Violeta
21 nov. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was very clean quiet enjoyed our stay
Violeta
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Dear Violeta,It's delightful to know that our clean, quiet accommodations were perfect for your needs. Thank you so much for the review, and we hope you'll join us again soon.
10/10 Excelente
Charlotte
Viaje en pareja
21 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great
Charlotte
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Dear Charlotte,It is our goal to reflect caring and helpful hospitality in every interaction, and it sounds like our team succeeded! Your feedback will ensure we keep up the great work at Knickerbocker on the Lake, and we look forward to seeing you again. Take care!
8/10 Bueno
Tashia
17 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tashia
Se hospedó 1 noche en noviembre de 2023
6/10 Aceptable
Deborah
14 nov. 2023
Deborah
Se hospedó 4 noches en noviembre de 2023
10/10 Excelente
David
Viaje familiar
13 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is centrally located with easy walks to the children’s museum, parks, and coffee shops. Checkin was a breeze and we even got to checkin early which was great because we have a little one. We were also surprised by all the storage space in our room. This will be our go to hotel for our Milwaukee trips.
David
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Dear David,Thank you for choosing Knickerbocker on the Lake and for sharing such a delightful review. We're so happy our superb location, easy check-in process, and excellent accommodations were the highlights of your stay. We greatly appreciate your five-star rating and look forward to welcoming you back in the future!
8/10 Bueno
Margie
12 nov. 2023
Le gustó: Servicio y personal
The stove very dirty it cold in the rooms
Margie
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Dear Margie,Thank you for sharing your experience staying with us. Please know we want to ensure every guest receives a spotlessly clean and comfortable room and we are sorry that on this occasion we fell short. We will be communicating your concerns to our housekeeping and maintenance teams as we are always striving to improve and address any known issues. Please allow us another opportunity to provide the stellar experience we know we can deliver.