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Opiniones de InterContinental Saint Paul Riverfront, an IHG Hotel

4 out of 5

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 474 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 271 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 65 de 1002 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Miriam Irene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Julia M, el 19 dic. 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Bueno

Victor

Se hospedó 1 noche en julio de 2023
Respuesta de Julia M, el 5 ago. 2023
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

8/10 Bueno

Victor

Se hospedó 1 noche en julio de 2023
Respuesta de Julia M, el 5 ago. 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Yeimi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy agradable
Respuesta de Julia M, el 3 dic. 2022
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

2/10 Terrible

Brendaliz

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Mal servicios. Te cobran la comida el parking el cuarto horrible mal olor no limpia bien .. en la fotos es una cosa y personal es otra
Se hospedó 1 noche en noviembre de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Linda vista al rio, desayuno malo, bañera vieja y fea, las cobijas y cabeceras no huelen bien y las toallas raposas, las habitaciones muy pequeñas.
Se hospedó 1 noche en marzo de 2020
Respuesta de Bria, el 13 mar. 2020
It is our truest apologies that your stay with us was not up to expectations as we would have want it to be. We will use your feedback to make the necessary beneficial changes going forward. We do hope to have you as a guest again to provide you with a better experience.

8/10 Bueno

Jesus

Le gustó: Limpieza
Se hospedó 4 noches en abril de 2024

10/10 Excelente

LEAH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very pleasant staff! Would definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Julia M, el 23 abr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excelente

Christine, Saint Stephen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful location, close to Excel and other local establishments. Staff very friendly!
Se hospedó 1 noche en abril de 2024
Respuesta de Kim B, el 22 abr. 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

4/10 Malo

Kyle

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I have always had good luck with this chain in other places, but this place is nothing like them. The parking facility was full of trash, urine in the elevators and stairways, and although signs pointed to the hotel those entrances were locked. The lobby was more normal but the elevator was the smallest I have ever seen at a hotel . They said they were in the process of enhancing them , but there was a long wait to get on them to go up and they stopped at every floor on the way down. Lots of guests complaining. The room itself was dingy and we were not able to get the temperature in the room down even if we set the temp to 60. It was a hot box. The view of the river was great but the rest was just way off from expectations. The staff did the best they could to keep things going but were overwhelmed by the situation. A lot of work to do before I would choose this hotel again.
Se hospedó 1 noche en abril de 2024
Respuesta de Kim B, el 22 abr. 2024
Thank you for your feedback. We are disappointed to know that you did not enjoy your stay here. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel staff, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 1 noche en abril de 2024
Respuesta de Kim B, el 18 abr. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Mindi

Se hospedó 4 noches en marzo de 2024
Respuesta de Julia M, el 11 abr. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Bueno

Dawn, Akeley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location!
Se hospedó 1 noche en abril de 2024
Respuesta de Julia M, el 11 abr. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Joseph

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff, great service and all around good experience!
Se hospedó 2 noches en abril de 2024
Respuesta de Kim B, el 7 abr. 2024
Thank you for your great feedback. We are glad you enjoyed your stay! We look forward to welcoming you again for future visits.

6/10 Aceptable

Jamie

Viaje de negocios, Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Room smelled of smoke. Windows broken. Food pricy. Elevators not working well. A sunken mattress.
Se hospedó 1 noche en abril de 2024
Respuesta de Robbie, el 7 abr. 2024
We are sorry to hear of your poor experience while here with us, we truly wish we could have delivered a better experience while you were here with us, and look forward to using your much appreciated feedback to continue to improve in the future.

6/10 Aceptable

Cheyenne

Viaje de negocios
Le gustó: Servicio y personal
We booked two rooms and one rooms air conditioning wasn't working. They were moved to a new room where the shower showed evidence of no proper cleaning. The walls are paper thin and you can hear everything the person next door is doing which made it inconvenient for sleeping purposes. The curtains in all rooms were quite dirty and dusty.
Se hospedó 3 noches en abril de 2024
Respuesta de Julia M, el 11 abr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excelente

John, Montreal

Very polite, smiling, helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Julia M, el 5 abr. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

2/10 Terrible

David

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
severe water damage in our room
Se hospedó 3 noches en marzo de 2024
Respuesta de Julia M, el 5 abr. 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

8/10 Bueno

Earl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly. The room carpet wasn't fresh. It smelled like feet. And they should offer complimentary breakfast for guest especially if they don't have simple accommodations like free parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Julia M, el 5 abr. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excelente

Elisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ended up with a bill on my account from the hotel bar that they quickly removed after check out. Valet parking was easy, friendly and fast. Rooms are not the quietest, can hear adjoining rooms and it didn't appear that there is a fan in the room to help block out neighbors.
Se hospedó 1 noche en marzo de 2024
Respuesta de Julia M, el 5 abr. 2024
Thank you for your review from your stay. We are so glad that you enjoyed your stay and that our staff was able to assist you with all your needs. We hope to see you back again soon!

10/10 Excelente

Samantha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located with an easy walk to the Xcel center, they were ready and prepared for a couple events located there that day... They were able to get us checked in early to our room so we didn't have to wait until after the Wild game we went to. Valet parking made things seamless and easy!
Se hospedó 1 noche en marzo de 2024
Respuesta de Julia M, el 27 mar. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excelente

Stephanie

Se hospedó 1 noche en marzo de 2024
Respuesta de Robbie, el 7 abr. 2024
Thanks for staying with us. We appreciate your feedback. Hope to see you again in the future.

10/10 Excelente

Timothy Michael

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Loved the location and view
Se hospedó 1 noche en marzo de 2024
Respuesta de Julia M, el 27 mar. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

4/10 Malo

Natosha

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Julia M, el 27 mar. 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel's highlight was definitely the staff. The room was really small and the "priority" floor our room was on (18) was seriously nothing special. Parking was a very short walk to the hotel in a parking ramp nearby. I was disappointed at the cost as well - too high for what we got. An event we were attending was held at the hotel, so that's why we stayed there - will probably skip this location the next time we're in the area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Julia M, el 27 mar. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Bueno

Daniel

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
room never got serviced march 8th. they never dropped extra towell after asking for one. coffee was not restocked.
Se hospedó 2 noches en marzo de 2024
Respuesta de Julia M, el 10 mar. 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

4/10 Malo

Sam

No le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Kim B , el 3 mar. 2024
Thank you for your feedback. We apologize your stay was not as great here. We hope you give us another chance for future visits. Thank you for visiting.

6/10 Aceptable

Sarah

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 29 feb. 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Bueno

JANETTE

Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 27 mar. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

8/10 Bueno

Abby

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the service and the room was nice. Could have been more quiet at night.
Se hospedó 17 noches en febrero de 2024
Respuesta de Julia M, el 22 feb. 2024
Thank you for your review from your stay! We are happy you enjoyed your overall time with us. We hope to see you back in the future

2/10 Terrible

Tristan

Se hospedó 3 noches en febrero de 2024
Respuesta de Julia M, el 27 mar. 2024
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intracontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was absolutely amazing! Will be staying there again hands down! We felt famous!
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 19 feb. 2024
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities.

10/10 Excelente

marcia, churdan

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed here to attend the Madonna concert in St. Paul. The staff was super friendly and everything was perfect.
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 17 feb. 2024
Thank you for your review from your stay with us! We are glad that you enjoyed our central location in downtown and the staff were able to make your stay perfect! We hope to welcome you back again soon!

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The fine mix of high onsite and easily walkable amenities was great!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Julia M, el 6 feb. 2024
Thank you for choosing the Intercontinental St. Paul as your hotel of choice during your last visit to Saint Paul. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We hope to see you back again soon!

8/10 Bueno

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Elevator situation not good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 6 feb. 2024
Thank you for taking the time to write a review of your recent stay. We are hoping to get the elevators all up and running as soon as we can but we are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Dorthy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia M, el 6 feb. 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excelente

Ben

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was more than accommodating. Clean rooms. Overall 10/10 stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julia M, el 28 ene. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Ty

Se hospedó 1 noche en enero de 2024
Respuesta de Julia M, el 28 ene. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Bright

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Julia M, el 13 ene. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future

10/10 Excelente

Luis

Viaje familiar
Le gustó: Servicios
Se hospedó 11 noches en diciembre de 2023
Respuesta de Julia M, el 13 ene. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the futur

2/10 Terrible

Katessia

No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Julia M, el 13 ene. 2024
Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again.

10/10 Excelente

Connor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Julia M, el 6 ene. 2024
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Shatae

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Need microwaves for guests.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julia M, el 13 ene. 2024
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

10/10 Excelente

Brian

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kim B, el 21 ene. 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Respuesta de Julia M, el 11 feb. 2024
Thank you for your review from your stay. We are glad that you had a wonderful stay with us. We hope to see you back on your next visit to Saint Paul!

2/10 Terrible

Darin

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Restaurant closed at 9:45 - should have been open until 10, bar, closed at 9:55 should have been open until 11. Poor Service!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julia M, el 19 dic. 2023
We sincerely appreciate you taking the time to share this review. I would like to apologize that the experience you had did not meet the high standards we have set for ourselves at the Intercontinental. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again.

8/10 Bueno

Timothy Nicholas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay.
Respuesta de Julia M, el 17 feb. 2024
Thank you for taking the time to share your wonderful experience with us. We are happy to hear that you had such an enjoyable stay and we look forward to your return visit.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Julia M, el 19 dic. 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en septiembre de 2023
Respuesta de Julia M, el 19 dic. 2023
Thank you for taking the time to write a review of your recent stay. We are pleased you enjoyed your overall visit with us; we look forward to welcoming you back in the future.

8/10 Bueno

Thomas, Menomonee Falls

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Area that we wanted to stay
Se hospedó 3 noches en noviembre de 2023
Respuesta de Julia M, el 19 dic. 2023
Thank you for your review from your stay. We are glad that you loved the location and we were in the area that you wanted to stay to be near your destinations. We hope to welcome you back again soon.