The hotel was older. I understand it's a historic hotel, but the bathrooms and furniture are very outdated. No walk-in shower, old fixture in the tub, etc.
The doorman is very nice and helpful. The restaurant was good.
A few members of the room service staff could definitely use some additional training.
I requested extra towels and when the housekeeper cleaned my room, she took the extra towels out. When I asked for another set once I realized what she had done, the set that was brought up smelled like urine.
There were a couple of issues with charges that didn't get addressed, even after discussing it and the front desk staff assuring us they would take care of it. Now we have to call the hotel again to address it.