Vista frontal de la propiedad

Opiniones de Malaga Inn

2.5 out of 5
Malaga Inn
359 Church Street, Mobile, AL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 623 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 217 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 42 de 1000 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

7.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
El lugar es muy bonito y muy bien ubicado, le hace falta mantenimiento sobre todo en el baño, el extractor no funciona y la tina de baño tapada, los muebles son viejos. Tiene muy buen estacionamiento.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy , el 3 ene. 2024
¡Muchas gracias por tomarse un momento para dejarnos una reseña! Los baños son un desafío para las propiedades históricas porque es difícil renovarlos y mantener la integridad del edificio. ¡Le agradezco que nos informe sobre el problema de mantenimiento! Nos estamos asegurando de que el mantenimiento revise dos veces el desagüe y los muebles.

4/10 Malo

Erika c.

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty
Respuesta de Stacy, el 19 feb. 2024
Hi Erika, I apologize that our property was not up to your expectations with regards to cleanliness! That is not a complaint that we get very frequently! I do hope that you will come bacl and give us a chance to redeem ourselves!

8/10 Bueno

José Antonio

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Muy bonito lugar, muy colonial, a mi se me hizo súper cómoda la cama, tenía que conectarme al internet y no había servicio o señal
Se hospedó 1 noche en agosto de 2023
Respuesta de Jordan, el 3 oct. 2023
Thanks Jose!

10/10 Excelente

Irene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo bonito q era
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Estela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonita y bien ubicada
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Pepa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ideal para hacer noche
Precioso hotel boutique y puedes ir caminando al centro. Nos dieron habitación recién pintada y perfecta. Colchón muy cómodo.
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Zoraya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel viejo pero muy cuidado y limpio
Se hospedó 1 noche en agosto de 2021
Respuesta de Malaga Inn staff, el 9 ago. 2021
Hey Zoraya Thanks for staying with us. Have a great day.

10/10 Excelente

Oscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos gustó, solo sentimos que los colchones sn muy blandos.
Se hospedó 1 noche en junio de 2021
Respuesta de Malaga Inn staff, el 16 ago. 2021
Hey Oscar Thanks for staying with us. Sorry your bed was too soft. but that how our beds are. do come again

10/10 Excelente

james

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great historic hotel! Malaga Inn hosted a wedding that I attended. All of the staff were beyond friendly and helpful. Terrific people! Highly recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Stacy , el 16 abr. 2024
Hi James! Thanks so much for the great review! We love our wedding groups and I am so happy that you enjoyed your stay! Hopefully you'll be back for another visit soon!

10/10 Excelente

Jacquie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful building- clean and comfortable. Staff was helpful and knowledgeable about the area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 12 abr. 2024
Thanks so much for the kind words, Jacquie! I'm glad you enjoyed the stay!

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We really enjoyed the unique experience of staying in an historic hotel. Our room was incredible and the grounds were stunning! Upon our arrival, the desk clerk had an unpleasant attitude, but the rest of the staff that we interacted with the rest of our stay were very kind. We would stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 12 abr. 2024
Thanks, Jennifer, for the 4/5! I do apologize that the team member who greeted you at check-in missed the mark. If you have read other reviews, you know that is not usually the case! I am glad to hear that the rest of the stay made up for it!

6/10 Aceptable

Juan J

Viaje familiar
No le gustó: Servicios
Liked
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy , el 12 abr. 2024
Hi Juan! I'm sorry that we didn't do a better job meeting your expectations! Hopefully you will give us another try and we can make it up to you!

8/10 Bueno

Stephen

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was unique and charming. The rooms opening into the open courtyard was really nice. However Expedia and Google both said there was free breakfast. There was no breakfast offered, free or otherwise.
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy , el 12 abr. 2024
Thanks so much for the great rating, Stephen! I apologize about the miscommunication about breakfast and I will definitely take a look at out profiles on Google and Expedia and make sure they are correct going forward.

10/10 Excelente

connie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will be back!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy , el 8 abr. 2024
Thanks so much, Connie, for the 5/5!

10/10 Excelente

Ashia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My experience here was great. Miss Arnetta at the front desk was extremely helpful and pleasant during my whole stay. The room was clean and spacious, and the courtyard was just as beautiful as the photos suggest. Restaurants and shops are a walking distance away. I would absolutely book here again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 8 abr. 2024
Ms Arnetta is a great hostess!! I'm glad you enjoyed everything! We love being so close that our guests can walk to some great spots in downtown Mobile!

10/10 Excelente

Veronica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you :)
Se hospedó 1 noche en abril de 2024
Respuesta de Stacy , el 8 abr. 2024
Thanks for the 5/5! We hope you come see us again!

2/10 Terrible

James B.

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was terrible & our room was dirty there excuse was Mardi Gras was last week
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy , el 2 abr. 2024
Hi James, I'm not sure why I am just seeing this post! Mardi Gras was about 6 weeks ago now. Being busy for the Carnival season is no excuse for you to have experienced that propery in subpar condition. I do apologize that you did not have an enjoyable time. I know without a doubt that we could redeem ourselves if you give us another chance on your next visit!

8/10 Bueno

William M.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great place to stay! It’s an old, historic building, so expect it to appear and feel that way. It was clean and welcoming. The staff was incredible and friendly! They definitely made the stay even better. I would stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stacy, el 2 abr. 2024
Thanks so much for the kind words, William! We'd love to see you again real soon!

10/10 Excelente

Yulin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A traditional inn with a beautiful garden behind the lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 2 abr. 2024
Thanks for the 5/5 Yulin! I'm glad you enjoyed the garden!

10/10 Excelente

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 2 abr. 2024
Hi Ross! Thanks for the 5/5!

10/10 Excelente

Stacey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 26 mar. 2024
Thanks so much for the great rating! We'd love to have you stay with us again soon!

8/10 Bueno

Amber

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 26 mar. 2024
Thanks for the great rating, Amber! See you on your next visit to Mobile!

8/10 Bueno

Elisabeth

Le gustó: Limpieza y servicio y personal
Lovely bed! Room reminded me of European hotels with high ceilings and old world charm. Front desk staff at check in were friendly and accommodating. Just a little worn down though.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 25 mar. 2024
Thanks so much, Elisabeth! We definitely try to stay on top of the wear and tear, but it can be challenging in a property of this size and age! I appreciate you loving it anyway!

6/10 Aceptable

Marshall

Viaje familiar
No le gustó: Condiciones de la propiedad
Room, bathroom not in good repair. Room service not offered. Towel supply not sufficient
Se hospedó 3 noches en marzo de 2024
Respuesta de Stacy , el 20 mar. 2024
Hi Marshall! Thanks so much for your honest feedback! We are looking at making some repairs and upgrades and hope that by the next time you visit you feel better about the stay! I'm not sure how the towels were overlooked! I will definitely bring that issue up to the housekeeping team.

10/10 Excelente

Tammy, Little Rock

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the ease of walking downtown and the convenience of taking a golf cart ride to cruise ship terminal
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 20 mar. 2024
Thanks for the great rating! Our location does make it easy to park your car and not have to get in it until time to go home! There are a ton of great restaurants and shops to walk to and you are correct about the ease of getting to the cruise terminal! I’m glad you had a good stay!

10/10 Excelente

Robin

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This turned out to be a cool place to stay. The location is perfect for accessibility. The hotel is historic and very clean. The courtyard is so cool to hang out and relax. Charlotte on the front desk was helpful and really pleasan. If ypur looking for modern and cookie cutter lodging this is not it , but if you want an experience in a safe clean hotel stay here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 16 mar. 2024
Thanks for the great review! I'm so glad you found us and enjoyed your stay! We look forward to having you back soon!

8/10 Bueno

Kim

Viaje familiar
Le gustó: Limpieza
So the property could use a few coats of paint. It is not cookie cutter which was what I wanted. The extra charge for around $40 on top of room rate and tax made it almost $250 a night. Parking was also a different price, $9 I stead of $7. Internet is not able except in the lobby. Other than those things everything was as described.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 25 mar. 2024
Thanks for the review and feedback. I do apologize if the parking charges were not clearly communicated to you! We only charge for parking for those heading to the cruise terminal so it shouldn't have impacted your nightly rate really!

8/10 Bueno

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a historic hotel in downtown Mobile. The staff was very friendly. I could hear a little noise since the doors & windows were historic and not the modern sound resistant. All in all, I enjoyed my stay, and I would consider it again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 20 mar. 2024
Thanks for dropping by to leave us a comment! I appreciate you recognizing the staff. They truly love this property and love our guests! You are correct that the historic nature of the property can make it a little noisier than a new hotel. We think that the experience of being in a 160 year old property makes up for that though! We’d love to have you back with us again soon!

6/10 Aceptable

Kimberly

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Charlotte - the daytime receptionist- was wonderful. She was helpful and friendly. But the facility was lacking 2 very important amenities that are listed in Expedia as being at the property: a bar (according to the night staff it is only opened for Mardi Gras) and in-room wifi (I had to go to the lobby to connect, but back in my room the connection would fail). Also, it could have just been the location of my room, but I could hear the elevator and the closing of the lobby door ALL NIGHT.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 15 mar. 2024
Thanks so much for the feedback! Yes, the bar is currently only open during special events. We are looking at the possibility of opening on a more regular basis as we get deeper into the summer season. We have also been in contact with our service provider for wifi since we have been experiencing spotty coverage in some of the rooms.

10/10 Excelente

Crystal

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is beautiful… love it
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 10 mar. 2024
I'm so glad you enjoyed the property! Thanks so much for the 5/5!

10/10 Excelente

Lateeshi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stacy , el 6 mar. 2024
Thanks for the 5/5 Lateeshi! I'm so glad you enjoyed your stay and found the staff helpful! We look forward to seeing you again soon!

10/10 Excelente

Dervin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Assistant manager was very nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy , el 1 mar. 2024
Yay, Dervin! We appreciate 5/5 reviews so so much!!

10/10 Excelente

sam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cool old hotel and friendly staff. Will stay again if ever back in Mobile.
Respuesta de Stacy , el 1 mar. 2024
Thanks Sam! We'd love to have you stay with us again! Hopefully a return trip to Mobile pops up!

8/10 Bueno

Karie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a perfect spot to stay while enjoying Mobile's downtown. Really beautiful courtyard.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy , el 27 feb. 2024
Thanks for a great review Katie! I'm glad you enjoyed the courtyard!

10/10 Excelente

Kenya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy , el 27 feb. 2024
Thanks so much for the 5/5! Come see us again soon!

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is amazing! Rich with history and right in the heart of the city. The assistant manager Mrs. Arnetta was great and provided us with everything we needed for a comfortable stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stacy , el 27 feb. 2024
I'm so glad you enjoyed your stay, Jonathan! Our location is one of our greatest assets, right behind our staff! Thanks so much for speaking on both of them! We look forward to seeing you again soon!

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will come back it was beautiful....
Se hospedó 2 noches en febrero de 2024
Respuesta de Stacy , el 19 feb. 2024
Thanks Stephanie! I'm so glad you had a great time and we do look forward to seeing you back next time!

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old mansion converted to a hotel was really nice.
Respuesta de Stacy, el 19 feb. 2024
I can only imagine what the property was like when it was two identical townhouses all those years ago! I bet it was amazing, but, then again, I think it is pretty amazing now! I'm glad you enjoyed your stay!

10/10 Excelente

eric

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
beautiful and quiet
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy , el 7 feb. 2024
Thanks for the 5/5 Eric! I'm glad you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay at Malaga Inn was absolutely wonderful! Not only is the property beautifully historic and well kept, it is calm and peaceful. The employees were a breath of fresh air, kind, and were quick to help with anything at all. I highly recommend Malaga Inn, my new home away from home!!
Se hospedó 3 noches en enero de 2024
Respuesta de Stacy, el 28 ene. 2024
Wonderful, Tina! So happy to hear that the staff took such great care of you, but, then again, they are by far our greatest asset! They truly love the property and our guests. Can't wait to welcome you back soon!

10/10 Excelente

Susan, Ottawa Lake

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, el 28 ene. 2024
Thanks for the great review Susan! We'd love to host you again on your next trip!

8/10 Bueno

Ashley

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, el 24 ene. 2024
Hi Ashley! Thanks for taking a minute to rate your stay! Hopefully next time we can get that other star!

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Charming and comfortable. Love the antiqueness of this place. Fits the city vibe.
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, el 19 ene. 2024
Thanks for taking a minute to leave a review! We're so glad you enjoyed your stay!

10/10 Excelente

Margaret

Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, el 7 feb. 2024
We love 5/5 reviews Margaret! Thank you so much! I am glad you enjoyed the stay!

8/10 Bueno

Barbara

Se hospedó 1 noche en enero de 2024
Respuesta de Stacy, el 7 feb. 2024
Thanks for dropping us a review, Barbara! Hopefully next time we can pick up that last star and make it a 5/5!

10/10 Excelente

daniel

Se hospedó 1 noche en enero de 2024
Respuesta de Stacy , el 12 ene. 2024
Thanks for the 5/5 Daniel! We'd love to see you back at the Inn on your next visit to Mobile!

8/10 Bueno

carter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
old world quaint
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy , el 12 ene. 2024
Yes! With the property dating back to 1862 it is definitely old world quaint! Thanks for the 4/5.....We hope on your next stay we'll get a 5/5!

10/10 Excelente

sharon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, el 12 ene. 2024
Hi Sharon! Glad you had a great stay! 5/5 is always our goal!

10/10 Excelente

Michelle

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Our Perfect Unexpected Getaway
From the moment we walked in, we felt like we were at home. Mrs. Arnetta was at the desk and she is perfect for her position. She was so friendly! Our room was perfect. We always do the newer updated hotels, but this one was so charming! It was very clean and the bed was comfortable. I loved the courtyard. We needed something different! We were cold even though the heat was on and they brought us a heater! Talk about customer care! We’re planning our next trip to stay there!
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy , el 12 ene. 2024
Thanks so much for the great review, Michelle! You are so right when you say that Miss Arnetta is in the exact right position! We are lucky to have her and the rest of our caring and dedicated staff. I hope that your experience at our property sparks your interest in boutique properties. There are some real gems out there to see! We definitely hope to see you back at the Inn!

8/10 Bueno

bernard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very historic old hotel Staff very friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Stacy , el 12 ene. 2024
Yes! The property dates back to 1862 and holds so much history within its walls! I'm glad you enjoyed it!