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Opiniones de Holiday Inn Express & Suites Monroe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Monroe, an IHG Hotel
1687 North Dixie Highway, Monroe, MI

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 165 de 312 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 79 de 312 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 312 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 312 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 312 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JOSE RICARDO GARZA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
GRACIAS
Se hospedó 5 noches en septiembre de 2023
Respuesta de LoLa G, el 6 oct. 2023
Thank you for choosing Monroe MI Holiday Inn Express & Suites!

8/10 Bueno

Brooklyn

Le gustó: Servicio y personal
The light switches in our room were all sticky, the bathroom walls were dirty.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Kasey, Harrod

I b ooked a room thru expedia, when I arrived I was told the hotel was overbooked and I should not have been able to purchase the room online, expedia contacted the hotle and both are refusing to refund my money
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was very helpful and pleasant.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brittany

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady in the morning. Who set up the food. She was excellent. So nice. And made sure everything was fresh and stocked.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Mark

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Slept horribly tried to get more pillows the first night no answer at front desk. Second night I did get pillows but didn't help children running back and forth all night of the hours above our room didn't get any rest will not stay again
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Greta beds and pillowes
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Marion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de LoLa G, el 2 feb. 2024
Thank you for taking the time to give us a 5 out of 5!

10/10 Excelente

Norm

Se hospedó 1 noche en enero de 2024
Respuesta de LoLa G, el 2 feb. 2024
Thank you for the great review!

8/10 Bueno

Takuya, Dublin

Se hospedó 1 noche en enero de 2024
Respuesta de LoLa G, el 17 ene. 2024
Thank you for choosing Monroe MI Holiday Inn Express and Suites!

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de LoLa G, el 28 dic. 2023
Thank you for choosing Holiday Inn Express & Suites Monroe, Mi

4/10 Malo

Stephanie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.
Se hospedó 3 noches en diciembre de 2023
Respuesta de LoLa G, el 28 dic. 2023
Thank you for choosing Holiday Inn Express and Suites. We apologize for the inconvenience with the elevator being down during your stay. We hope to welcome you back again.

10/10 Excelente

Douglas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ladies at the desk were pleasant and helpful !
Se hospedó 1 noche en noviembre de 2023
Respuesta de LoLa G, el 29 nov. 2023
Thank you for your kind review! We hope to welcome you back again soon!

10/10 Excelente

AARON, Westlake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very pleasant experience, as usual with holiday inn express
Se hospedó 1 noche en noviembre de 2023
Respuesta de Staff, el 11 nov. 2023
Thank you for taking the time to give us an excellent review!We hope to welcome you back again soon.

10/10 Excelente

Zachary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de LoLa G, el 8 nov. 2023
Thank you for choosing Holiday Inn Express and Suites! We hope to welcome you back again soon.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night family trip
Stayed in the suite that fit up to 8 people (we had 7). Lots of room, comfortable beds. The only bad thing i could say about the room is the very large stain on the carpeting next to the king bed. Needs a good shampooing. Breakfast was fantastic, great selection. Would definitely stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de LoLa G, el 17 oct. 2023
Thank you for leaving us great feedback!

10/10 Excelente

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.
Se hospedó 6 noches en octubre de 2023
Respuesta de LoLa G, el 14 oct. 2023
Thank you Leslie for choosing Holiday Inn Express and Suites! We appreciate you leaving us a great review. Hope to welcome you back again soon.

10/10 Excelente

Ronald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de LoLa G, el 4 oct. 2023
Thank you for leaving us a 10 out of 10 review!!We hope to welcome you back again soon.

4/10 Malo

Sheree

Viaje de negocios, Viaje familiar
Mold in the shower caulking, bare bulbs as bedside lights, thin carpeting with no padding and an HVAC system that was extremely loud (woke us every time it came on). Lots of work trucks in the lot with guys hanging out smoking and drinking, we will not be patronizing HJ’s properties in the future. The breakfast provided was only positive thing, fresh hot quality food was provided.
Se hospedó 1 noche en septiembre de 2023
Respuesta de LoLa G, el 4 oct. 2023
Thank you for choosing Holiday Inn Express. We are sorry to hear you had a less than perfect stay. We hope you will give us another chance to show you a much better experience!

6/10 Aceptable

Kevin

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We were given a room on the first floor, which I normally do not care for....and this lived up to it. The guests above seemed to be having races or a gymnastics class (12am & 5am). Sounded like they were going to come through the ceiling. It was hard for us to get some sleep. The room itself wasn't too bad. Majority of it looked clean, but when you come across a dirty towel left from a previous guest it doesn't leave you with a warm and fuzzy feeling. Also, one of the toilet paper rolls had a stain of some sort on it. Thankfully, there was another. The free breakfast was decent and the staff that we interacted with were very friendly so that's a plus. Overall a decent stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de LoLa G, el 29 ago. 2023
Thank you for choosing Holiday Inn Express! Next time you have any issues please let the front desk know so we can correct the issues. We want you to have an excellent stay with us.

6/10 Aceptable

habib

No le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en agosto de 2023
Respuesta de LoLa G, el 17 ago. 2023
Thank you for choosing Monroe Michigans Holiday Inn Express & Suites! We hope to welcome you back again soon.

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend stay
Weekend home to visit family. Hotel was extremely comfortable, stain on carpet was only eye sore / issue but we’re used to messes with our young boys. Hotel staff was very pleasant and friendly. The breakfast was amazing: keep it up! The breakfast staff ladies were super nice and complimentary of our young boys. Would definitely recommend this place for any type of stay.
Se hospedó 3 noches en julio de 2023
Respuesta de Lola G, el 8 ago. 2023
Thank you for leaving us a great review!

2/10 Terrible

Kemsley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
CAUTION! (unauthorized transaction) Help please, the below charge was made on my credit card with no receipt. (Card was held on file). I have logged disputed transaction with my bank. Could management please provide best email to communicate on this matter. thanks. Holiday Inn Express Monroe Us Transaction amount -$82.05 (NZD) Transaction date Fri 28 Jul 2023
Respuesta de LoLa G, el 8 ago. 2023
The additional fee you are seeing is an incidental holding fee, this will drop off 3-5 business days depending on your banks policy.

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I stood at the desk waiting to be checked in for a good 20min. I didn’t get the room I requested which I understand but the people above me were super loud on the floor pounding around, the phone in my room didn’t work and the trim in the bathroom was falling off & the beds were uncomfortable. For $150 a night I was expecting to stay in a nicer hotel. The lobby smelled weird as well.
Se hospedó 1 noche en julio de 2023
Respuesta de LoLa G, el 1 ago. 2023
Thank our for reviewing our hotel Holiday Inn Express and Suites in Monroe MI. I am sorry to hear you did not find the value in your stay with us. We try to provide top-notch service to all our guests and ensure everyone leaves happy. We hope to welcome you back again to show you we are a much better hotel than what you experienced.

6/10 Aceptable

Murray

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Adequate for an overnight stay. Nothing special but no complaints.
Se hospedó 1 noche en julio de 2023
Respuesta de Front desk staff, el 29 jul. 2023
Thank you for choosing Holiday Inn Express and Suites.

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No Complaints Here
We was arriving late in the day around 2am called ahead of time, they accommodated our late check in. Front desk lady was friendly and quick with our check in. Room was clean and everything was up to par. When I go back in October I will definitely be staying there again.
Se hospedó 1 noche en julio de 2023
Respuesta de LoLa G, el 18 jul. 2023
Thank you for leaving us a great review! We look forward to welcoming you back in October.

10/10 Excelente

Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value
Clean, decent hotel, as expected
Se hospedó 1 noche en julio de 2023
Respuesta de LoLa G, el 16 jul. 2023
Thank you for leaving us a great review!

10/10 Excelente

Tyreek

Se hospedó 2 noches en julio de 2023
Respuesta de LoLa G, el 30 jul. 2023
Thank you for choosing Holiday Inn Express and Suites

2/10 Terrible

Patricia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place charged me ahead of time and it’s in Michigan and I made a reservation for North Carolina and now I have to pay for North Carolina and Michigan. This is a total scam don’t use Expedia anymore.
Se hospedó 1 noche en junio de 2023
Respuesta de Lo La G, el 7 jul. 2023
Please contact the hotel directly to see if we can assist in any way

8/10 Bueno

Jody

Viaje en pareja
Staff wasn’t able to get the room safe to work, other then that, bed was comfortable, amenities were great. Overall great experience.
Se hospedó 1 noche en julio de 2023
Respuesta de LoLa G, el 7 jul. 2023
Sorry for the inconvenience you experienced with the sale in the room. We hope to welcome you back again

10/10 Excelente

JOHN

Se hospedó 1 noche en junio de 2023
Respuesta de LoZla G, el 7 jul. 2023
Thank you for the great review!

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My favorite hotel in all of Monroe. Great staff, convenient location and always affordable. Thank you guys for always making my stay AWESOME!
Se hospedó 2 noches en junio de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for giving us an awesome review!! We hope to welcome you back again soon!

4/10 Malo

gregory

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Very nice facility; front desk needs some training
This is a very nice facility but the stff member that checked us in left a lot to be desired. I booked a room with 2 queen beds and prepaid for it as I was traveling with a friend. When we checked in, I asked if the room had 2 beds as requested and paid for in advance. She said yes and handed me the keys. When I got to the room, it had a single King bed and that would not work. I went back to the front desk and she told me that they overbooked double bed rooms and I had no choice. Since I prepaid for the room in advance, I said this was unacceptable. She said she could move to another room with a pullout bed but indicated she needed to talk with her manager to make any changes. She called her manager, started that call by saying I "was being beligerant about the room I was assigned". The manager initialy indicated to her to offer me a $50 refund. I told her that did not solve the problem but asked if I could purchase a second room and apply the $50 towards it. She said "no" but her manager heard the conversation and immediately told her to give me the second room and comp me fully for it. I was willing to pay for it, with the credti applied but the manager heard the front desk person treating us poorly and corrected the situation. The manager saved the evening despite the poor approach and customer treatment by the staff member.
Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 23 jun. 2023
Thank you for choosing Holiday Inn Express & Suites. We certainly apologize for the issues you experienced during check in. We hope you will give us another chance to show you we are a better hotel than what you experienced.

6/10 Aceptable

Harley

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room was clean and wonderful to stay only problem they charged my card before we even check out and it said it only needed a card to hold the reservation I didn’t think it would charge it? Maybe be more clear on that.
Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 23 jun. 2023
Thank you for staying with us.

2/10 Terrible

Kevin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 23 jun. 2023
Thank you for choosing Holiday Inn Express & Suites

4/10 Malo

John

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Pool, and exercise room out of order. Bathroom less than clean. Some bigfoot in the room above paced back and forth until 1 A.M. Not pleased.
Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for choosing Holiday Inn Express and Suites

2/10 Terrible

Jake

Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for choosing Holiday Inn Express & Suites

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de LoLa G, el 23 jun. 2023
Thank you for taking the time to give us a great review! We hope to welcome you back again soon.

6/10 Aceptable

Sharif

Viaje familiar
It was an ok place to stay but the people I had in the room next to me was very rude & noisy. I called the front desk to ask them if they could speak with them but nothing happened so I just had to deal with it…
Se hospedó 2 noches en mayo de 2023
Respuesta de LoLa G, el 23 jun. 2023
Thank you for choosing Holiday Inn Express & Suites

10/10 Excelente

Rhodelia, Marion

Se hospedó 1 noche en mayo de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for the great review!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de LoLa G, el 7 jul. 2023
Thank you for the 5 out of 5 review!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for the great review!

8/10 Bueno

Jeff

Se hospedó 3 noches en mayo de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for choosing Holiday Inn Express & Suites

8/10 Bueno

Clark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
`Did not know the room would not be cleaned after the first day
Se hospedó 2 noches en mayo de 2023
Respuesta de Lo La G, el 1 jul. 2023
Thank you for choosing Holiday Inn Express & Suites

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de LoLa G, el 1 jul. 2023
Thank you for staying with us !

8/10 Bueno

Emily

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fine.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

The Lil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast offered had a decent range of items, as did their concession corner. The staff was perfectly friendly and available at all times; really appreciate everything they did and do for the stays.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great fairly new rooms. Great breakfast. Great server and friendly service at breakfast Dislike: Sliding door in shower would not stay closed when showering ... kept sliding open rm 322
Se hospedó 1 noche en abril de 2023

10/10 Excelente

William, SAN ANTONIO

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very convenient to the Fermi plant.
Se hospedó 3 noches en abril de 2023