Apreciado CESARGracias por su tiempo brindado en escribir tan gratas palabras, de las que nos sentimos orgullosos, de corazón.Esperamos que vuelva a brindarnos la oportunidad, de recibirle entre nosotros para así, poder ofrecerle, una nueva experiencia.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada MailynNos sentimos realmente valorados con sus puntuaciones, pues, hacemos un trabajo en equipo diario que requiere de un importante esfuerzo de dedicación y profesionalidad.Es por ello, que le agradecemos de corazón el tiempo que nos ha brindado y, deseamos, que vuelva pronto a visitarnos y poder así ofrecerle, así una maravillosa experiencia entre nosotros.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada milagros,Gracias por su cometario,Nos complace conocer que disfrutó de la amplia y variada oferta gastronómica que presentamos en nuestras instalaciones. Y, nos alegra saber que disfrutó de la playa y la excelente piscina.Sin embargo, lamentamos no haber cumplido sus expectativas respecto a las habitaciones y nos sorprende no haber estado a la altura de sus expectativas en lo que al servicio de limpieza se refiere ya que, trabajamos siguiendo estrictos protocolos de higiene que son supervisados de manera constante. Aunque sepa que nos hubiera gustado mucho asistirle en el momento de su estancia, con el departamento de housekeeping, siempre dispuesto a colaborar con el bienestar de nuestros huéspedes.Con respecto a las excursiones permita que le comentemos que no dependen en absoluto de nosotros.Esperamos que vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones en breve y, de ese modo, poder ofrecerle una experiencia mejor.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada Paulina,Gracias por su comentario,Valoramos profundamente su reseña positiva y detallada de su estancia reciente en nuestro hotel y nos llena de satisfacción haber sido parte de una experiencia tan placentera para usted.Anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Siempre nos complace saber que disfrutó su tiempo con nosotros. Esperamos sinceramente que nos brinde otra oportunidad de recibirle en nuestras instalaciones para poder así proporcionarle la experiencia altamente satisfactoria que nos distingue.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Dear IDANIA,We enjoyed reading your review of our Hotel Riu Montego Bay.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Montego BayOnline Reputation Manager

Estimada América,Es un placer poder leer comentarios tan fantásticos.Nos sentimos afortunados por nuestros encantadores huéspedes. Muchas gracias por habernos elegido.Estamos impacientes por tenerle de vuelta muy pronto, América.Nuestros mejores deseos,Hotel Riu Montego BayOnline Reputation Management

Apreciada/o Ramielys Itsel Cappas,Le estamos muy agradecidos por haberse alojado con nosotros.Sin embargo, lamentamos saber que su experiencia no cumplió con sus expectativas, ya que nuestro objetivo es hacer que su estancia sea memorable. Nos preocupa leer los problemas que ha planteado.Seguramente abordaremos sus preocupaciones con los miembros apropiados de nuestro equipo para mejorar y esperamos recibirle de nuevo en el futuro para una experiencia más positiva.Atentamente, Hotel Riu Montego BayOnline Reputation Manager

Dear Evelyn P,Thank you for your comment,We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.It is very important to us that all our guests feel welcome at our resort and are treated equally regardless of their country of origin, age or religion. We are sorry to hear that you have left our resort feeling otherwise.If you did not like the beach, we are sorry.On our website RIU.COM you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu Montego BayOnline Reputation Manager

Apreciada Olga, Agradecemos su comentario de corazón, La satisfacción y comodidad de nuestros huéspedes es muy importante para nosotros por lo que nos alegra saber que logró disfrutar de su estancia en nuestras instalaciones y se sintió tan maravillosamente atendido. Cordialmente, Hotel RIU Montego Bay Online Reputation Manager

Dear kathleen,Thank you very much for staying at our hotel and for providing your honest feedback.It is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. We remain with warm regards, Hotel Riu Montego BayOnline Reputation Manager

Dear Kaniya,Thank you for sharing your feedback with us. We are very concerned to learn of your inconveniences during your stay, as we want all of our guests to experience some care-free and safe holidays while staying with us. We pride ourselves with providing memorable times to all our guests, and your review surely does not reflect the standards of our brand and the service we strive to deliver.Your comments will be shared with our team to study to take corrective measures where necessary as we hope to have the opportunity to welcome you soon again so that we can provide a better experience.Respectfully,Hotel Riu Montego BayOnline Reputation Manager

Dear Sasha,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Montego BayOnline Reputation Manager

Dear Natalia,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Please accept our apologies for any discomfort.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Jacqueline,Thank you very much for staying with us, we are very sorry to read about the inconvenience, please let us explain that we experienced a highly atypical volume of arrivals and departures within a very limited time frame. We are saddened to learn that you had the impression we were not fast enough, please accept our apologies.The management department will be informed.Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Geri,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and this overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Jennifer Dawn,Thanks for your comments.Let us lament that this has happened with these sensations of our new installations.We do not have to live with our expectations and allow us to inform you that we have registered our observations and our comparisons with the appropriate departments to continue to improve our new services day by day.Our taste is that we will receive the opportunity to accept our new installations and, as we present it, the marvelous experience that we are offered to offer 100% satisfaction.Yours faithfully,Hotel Riu Montego BayOnline Reputation Manager