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Opiniones de Hotel Terrasse Royale

3 out of 5
Hotel Terrasse Royale
5225 Côte-des-Neiges, Montreal, QC

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 702 de 1229 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 400 de 1229 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 1229 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 1229 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1229 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ana Maria

Le gustó: Limpieza, servicios, condiciones de la propiedad
The Internet signal was on and off for 2 days.
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra E., el 1 may. 2024
Thank you Ana Maria for booking with us and taking the time to share your experience! We are sorry to learn that there was an issue with the WiFi. We hope to welcome you again and improve your stay next time!

6/10 Aceptable

Ellia

Viaje en pareja
Le gustó: Condiciones de la propiedad
There was a party going all night in my floor, people screaming, loud noises. Called front desk and nothing happened.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra E. , el 19 mar. 2024
Thank you Ellia for booking with us and taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced due to the noise disturbance during your stay with us. Your comfort is our top priority, and it is disheartening to hear that we fell short of your expectations. Our team is working on implementing measures to maintain a peaceful environment for all our guests. We hope to welcome you again and provide you with a more enjoyable experience in the future.

10/10 Excelente

INES

Le gustó: Limpieza y comodidad de las habitaciones
La habitación muy amplia y limpia
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sandra E., el 2 ene. 2024
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is a top priority for us, and it's always wonderful to receive positive feedback.

8/10 Bueno

Laura Daniela

Le gustó: Limpieza y condiciones de la propiedad
Súper
Se hospedó 1 noche en octubre de 2022
Respuesta de Jennifer, el 2 nov. 2022
Thank you Laura Daniela for your feedback. We are happy to read that you liked your stay with us. Hope to welcome you again for your next stay in Montreal.

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en agosto de 2019
Respuesta de S.Ezril, el 7 ago. 2019
Thank you for your rating! We are glad that you enjoyed your stay at Hotel Terrasse Royale! We hope to welcome you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2018
Respuesta de Sandra E., el 16 nov. 2018
Thank you for your rating! We are glad that you enjoyed your stay! Thank you for booking at Hotel Terrasse Royale and we hope to welcome you again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Centrico
Hotel con buena ubicación en avenida comercial y accesible para lugares de visita.
Se hospedó 5 noches en agosto de 2018
Respuesta de Hotel Terrasse Royale, el 17 ago. 2018
Muchas gracias por escoger Hotel Terrasse Royale por su viaje! Estamos feliz que nuestra ubicación le gusta a vosotros, y esperamos que van a quedarse con nosotros por vuestra próxima vacancia en Montreal! Cordialmente, Hotel Terrasse Royale

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel que cumple muy bien con el objetivo. Me gusto la estancia y el servicio del personal
Se hospedó 1 noche en julio de 2018
Respuesta de Laila, el 2 ago. 2018
Muchas gracias por sus comentarios. Estamos encantados de que haya disfrutado de su estancia con nosotros.

10/10 Excelente

Daniel, montreal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy agradable
En general es muy bueno en todos los sentidos limpieza, personal que atiende, todo
Se hospedó 5 noches en septiembre de 2017
Respuesta de Lina, el 8 nov. 2017
Gracias por calificar su estadía con nosotros, estamos contentos de que le haya encantado, ¡estamos ansiosos por recibirlo nuevamente! Thank you for rating your stay with us, we're glad you loved it, we look forward to hosting you again!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2017

10/10 Excelente

Charles

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
There are many amenities within a walking distance. Parking is limited.
Se hospedó 3 noches en mayo de 2024
Respuesta de Sandra E., el 21 may. 2024
Thank you Charles for booking with us and taking the time to share your feedback! We are delighted to read that you enjoyed the neighbourhood and we hope to welcome you again!

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Love it ! Felt like I was staying at my house instead of a hotel. The only thing that I suggest was it should be pet friendly.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandra E., el 21 may. 2024
Thank you Christine for booking with us and taking the time to share your feedback! We strive to create a comfortable and welcoming environment for all our guests, and it's fantastic to know that we hit the mark during your visit. Your kind words mean a lot to us and will certainly be shared with our team. We are looking into the option of pets in the future. We hope to welcome you again!

10/10 Excelente

Kaitlyn

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fantastic hotel with immaculate rooms. Will stay again at the next opportunity.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandra E., el 20 may. 2024
Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your room! Thank you for booking with us and we hope to welcome you again!

10/10 Excelente

malber Silva

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Sandra E., el 20 may. 2024
Thank you for your rating! We are glad that you enjoyed your stay. Thank you for booking with us and we hope to welcome you again!

10/10 Excelente

Harvey

Le gustó: Limpieza y condiciones de la propiedad
Will make this our place to stay on next time in Montreal.
Se hospedó 3 noches en mayo de 2024
Respuesta de Sandra E., el 19 may. 2024
Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay! Creating memorable experiences for our guests is our top priority, and we're thrilled that we could contribute to your enjoyable stay. It will be our pleasure to welcome you again!

10/10 Excelente

Susan

Le gustó: Limpieza, servicios, condiciones de la propiedad
I am enjoying my stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer, el 18 may. 2024
Thank you for booking with us and taking the time to share your feedback! We are thrilled to read that you enjoyed your stay and we hope to welcome you again!

10/10 Excelente

Kwasi

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Customer service was excellent, place was very clean, and it was in the perfect location :)
Se hospedó 3 noches en mayo de 2024
Respuesta de Jennifer , el 17 may. 2024
Thank you for taking the time to share your positive experience! We are very happy to hear that you enjoyed your stay at our hotel. We hope to welcome you again !

8/10 Bueno

Denis

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
En général très bien
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandra E., el 16 may. 2024
Merci d'avoir réservé avec nous et d'avoir pris le temps de partager vos commentaires! Nous sommes heureux de lire que vous ayez aimé votre séjour et nous espérons vous accueillir de nouveau!

10/10 Excelente

Marius

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Das Hotel ist sehr schön: Sauber, netter Service und sogar Parkmöglichkeiten in der Garage vom Hotel (Parken kostet extra). Es ist sowohl eine Metro-Station als auch eine Bushaltestelle in unmittelbarer Nähe.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandra E., el 13 may. 2024
Thank you for booking with us and taking the time to share your feedback! We are thrilled to read that you enjoyed your stay and we hope to welcome you again!

10/10 Excelente

Shan

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice and attentive staff
Se hospedó 3 noches en mayo de 2024
Respuesta de Jennifer , el 12 may. 2024
Thank you Shan for taking the time to share your positive experience !We are very happy to hear that you enjoyed your stay at our hotel especially the staff. We hope to welcome you again !

10/10 Excelente

Jordyn

Le gustó: Limpieza y condiciones de la propiedad
This was our second time staying at the Royal Terasse. They stay was a great choice and would be our go to when travelling to Montreal again. We also had kids with us and they were very accommodating.
Se hospedó 3 noches en mayo de 2024
Respuesta de Julia, el 12 may. 2024
Good afternoon Mrs&Mr Moore! Thank you for choosing our hotel and taking the time to leave a review. We are very glad that you and your family had a great second stay with us and we're excited to welcome you again.

10/10 Excelente

Marie-Helene

Le gustó: Limpieza, servicios, condiciones de la propiedad
Tres bien
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer, el 12 may. 2024
Merci Marie-Helene d'avoir choisi l'Hôtel Terrasse Royale et d'avoir pris le temps de laisser votre avis! Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons vous accueillir de nouveau!

10/10 Excelente

Raghavendra

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Malik, el 10 may. 2024
Thank you for taking the time to share your positive experience !

8/10 Bueno

Bles Nina Rosario

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Many restaurants around the area. The room is clean and well equipped with kitchenwares. Overall good experience. I will come back with my family.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sandra E., el 9 may. 2024
Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your room and our convenient location. We strive to create a comfortable and welcoming environment for all our guests and we hope to welcome you again!

10/10 Excelente

Mariana

Le gustó: Limpieza y condiciones de la propiedad
What a great experience we had staying at Terrace Hotel! So nice and clean, comfortable bed and friendly staff. Totally recommend!
Se hospedó 4 noches en mayo de 2024
Respuesta de Sandra E., el 9 may. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay, particularly appreciating the room, cleanliness, and our team's service.Creating memorable experiences for our guests is our top priority, and we're thrilled that we could contribute to your enjoyable stay. Your compliments will be shared with our team, as they take great pride in ensuring our guests have a wonderful time. We hope to welcome you again!

10/10 Excelente

Binta

Viaje familiar
Le gustó: Servicios
This is one of the best hotels! Clean and very comfortable. My family and I chose the 2 bedroom 2 bathroom suite and it was wonderful! Clean and had all the amenities. If you are looking for a hotel don’t miss out on this gem. It’s a fantastic hotel. The front desk service was very nice and bilingual if you don’t speak French. I will definitely recommend this hotel to my friends and family.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sandra E., el 6 may. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay, particularly appreciating the room, cleanliness, and our team's service. We strive to create a comfortable and welcoming environment for all our guests, and it's fantastic to know that we hit the mark during your visit. Your kind words mean a lot to us and will certainly be shared with our team. We look forward to welcoming you back on your next trip to Montreal!

10/10 Excelente

Daniel

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property was amazing. Apartement like room that was spacious and modern. Walking distance to subway which can take you anywhere in Montréal. Grocery nearby so you don’t have to eat out. Staff was great and even accommodated an early check in. Overall great stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sandra E., el 6 may. 2024
Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your room, our convenient location, and the service provided by our staff. Creating memorable experiences for our guests is our top priority, and we're thrilled that we could contribute to your enjoyable stay. We hope to welcome you again!

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Excellent quality of installations
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 29 abr. 2024
Thank you Mark for booking with us and taking the time to share your experience! We are thrilled to hear that you enjoyed our amenities. Creating a comfortable environment is a priority for us, and it's wonderful to know that we've met your expectations.We hope to welcome you again!

10/10 Excelente

Ana

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
The hotel is near shops, restaurants and all kind of facilities.
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra E., el 29 abr. 2024
Thank you Ana for booking with us and taking the time to share your experience! We are thrilled to read that you enjoyed the location and the surrounding shops of the vibrant area. We are glad that you enjoyed your stay and we hope to welcome you again!

10/10 Excelente

Roger

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great hotel, great value.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 22 abr. 2024
Thank you Roger for booking with us and taking the time to share your review! We're thrilled to hear that you're happy with your room and your stay! We hope to welcome you again!

10/10 Excelente

Caroline

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Propre, près de restos
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E. , el 22 abr. 2024
Merci Caroline d'avoir pris le temps de nous laisser votre avis! Nous sommes ravis que vous ayez apprécié la propreté de nos installations ! Au plaisir de vous accueillir encore!

8/10 Bueno

Joanna

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Nice , clean comfortable . Central to many shops. Would recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 22 abr. 2024
Thank you Joanna for booking with us and taking the time to share your review! We are delighted to read that you enjoyed your stay and that you would recommend us. Thank you for your kind words and we hope to welcome you again!

10/10 Excelente

Nelson

Le gustó: Limpieza, servicios, condiciones de la propiedad
Quartier tranquille près de très bon restaurant (Pokai) et de l'UdM.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 19 abr. 2024
Merci d'avoir réservé à l'Hôtel Terrasse Royale et d'avoir pris le temps de nous laisser vos commentaires. Nous sommes heureux de lire que vous ayez aimé le quartier et l'emplacement. Au plaisir de vous accueillir de nouveau!

10/10 Excelente

Jane

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great property; quiet and comfortable and reasonably priced. Only issue was with the fluctuating shower temperature.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 19 abr. 2024
Thank you Jane for booking with us and taking the time to share your experience. We are sorry to learn that there was an issue with the water temperature. We are genuinely sorry for any inconvenience or frustration you may have experienced. We are happy that you still had a great stay and it will be our pleasure to welcome you again in the future.

8/10 Bueno

Sherry

Le gustó: Limpieza y condiciones de la propiedad
Keep up the good work!
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra E., el 19 abr. 2024
Thank you for booking with us and taking the time to share your experience. Our team works hard to provide exceptional service and create a welcoming atmosphere, and it's gratifying to see that reflected in your feedback. We hope to have the pleasure of hosting you again in the future.

8/10 Bueno

Marc André

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Très bien
Se hospedó 2 noches en febrero de 2024
Respuesta de Sandra E., el 15 abr. 2024
Merci Marc André d'avoir choisi l'Hôtel Terrasse Royale et d'avoir pris le temps de nous laisser vos commentaires! Nous sommes ravis de lire que vous ayez aimé votre séjour et nous espérons vous accueillir de nouveau!

10/10 Excelente

JEAN FRANCOIS

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Notre petit hotel #1
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 15 abr. 2024
Merci Jean Francois d'avoir pris le temps de partager votre expérience avec nous ! C'est toujours un plaisir de vous accueillir à notre hôtel et de savoir que votre séjour s'est bien passé. Votre fidélité signifie beaucoup pour nous et nous sommes ravis de savoir que nous avons répondu à vos attentes une fois de plus.

8/10 Bueno

Dania

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
some misanderstanding regarding my son staying with me however I spoke with the manager and we found a solution
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra E., el 15 abr. 2024
Thank you Dania for booking with us and taking the time to share your experience. We are genuinely sorry for any inconvenience or frustration you may have experienced. Please know that your satisfaction is of the utmost importance to us, and we deeply regret that we fell short of your expectations. We are glad that we were able to find a solution and we hope that you stay was enjoyable with us. We hope to welcome you again and regain your trust on your future visits.

8/10 Bueno

David

Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 30 abr. 2024
Thank you David for your rating! We are glad that you enjoyed your stay and we hope to welcome you again!

10/10 Excelente

Dania

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 9 abr. 2024
Thank you for your rating! We are happy that you enjoyed your stay. Thank you for booking with us and we hope to welcome you again!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 8 abr. 2024
Thank you Daniel for choosing Hôtel Terrasse Royale and taking the time to share your feedback! We are delighted to read that you enjoyed your stay and we hope to welcome you again!

10/10 Excelente

Benedicte

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very spacious suite with a lot of amenities.
Se hospedó 3 noches en abril de 2024
Respuesta de Jennifer, el 10 abr. 2024
Thank you Benedicte for choosing Hôtel Terrasse Royale and taking the time to share your feedback! We are delighted to read that you enjoyed your suite and we hope to welcome you again!

10/10 Excelente

Kelly

Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer , el 26 abr. 2024
Thank you Kelly for booking with us and taking the time to share your review! We're thrilled to hear that you're happy with your stay! We hope to welcome you again!

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Great location for a hospital stay. Very clean and having stayed before, very nicely renovated. A very short walk tous it my husband after surgery.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 7 abr. 2024
Thank you Linda for booking with us and taking the time to share your feedback! We are delighted to read that you enjoyed your room and the proximity to the hospital. We hope that your husband feels better after surgery.

10/10 Excelente

Pierre

Le gustó: Limpieza y condiciones de la propiedad
Hôtel très bien et propre
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra E., el 5 abr. 2024
Merci beaucoup Pierre d'avoir pris le temps de nous laisser vos commentaires. Nous sommes ravis que vous ayez apprécié la propreté de nos installations ! Votre satisfaction est notre priorité. Nous espérons vous accueillir à nouveau bientôt!

10/10 Excelente

Alim

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice property, renovated; great location with a lot of dining options. Excellent customer service.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra E., el 5 abr. 2024
Thank you Alim so much for taking the time to share such a wonderful review of your recent stay. We are thrilled to hear that you enjoyed our amenities and the surrounding shops in the vibrant area of Montreal. Our team works hard to provide exceptional service and create a welcoming atmosphere, and it's gratifying to see that reflected in your feedback. We hope to have the pleasure of hosting you again in the future.

10/10 Excelente

Yvan

Le gustó: Limpieza y condiciones de la propiedad
A répondu à mes besoins, personnel très courtois
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer, el 3 abr. 2024
Merci Yvan d'avoir choisi l'Hôtel Terrasse Royale pour votre séjour à Montréal! Nous sommes ravis de lire que vous ayez aimé votre séjour et le personnel. Nous espérons vous accueillir de nouveau!

10/10 Excelente

Clara

Se hospedó 2 noches en marzo de 2024
Respuesta de Jennifer , el 3 abr. 2024
Thank you Clara for your rating! We are thrilled to see that you enjoyed your stay. Thank you for choosing Hôtel Terrasse Royale and we look forward to welcoming you back in the future!

6/10 Aceptable

Qihan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good location but limited parking lots surround.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandra E., el 5 abr. 2024
Thank you for booking with us and taking the time to share your feedback. Indeed, our private parking is limited. We do hope that you enjoyed your room and your stay, and it will be our pleasure to welcome you again!

8/10 Bueno

Samantha, Toronto

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our stay was great overall, but the doors and walls were quite thin. People speaking loudly in the hallway sounded like they were in the room with us, and we could hear snoring in the next room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennifer , el 3 abr. 2024
Thank you Samantha for booking with us and taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced due to the noise disturbance during your stay with us. We hope to welcome you again in the future!