Alberca al aire libre

Opiniones de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hotels

4 out of 5
Aurika, Mumbai Skycity – Luxury by Lemon Tree Hotels
Chhatrapati Shivaji Maharaj INT Airport, Mumbai, Maharashtra

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 28 de 36 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 4 de 36 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 36 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 36 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 36 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en mayo de 2024

2/10 Terrible

Shibasis

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Although it's a new property, it is in a poor state of repair. The quality of furnishing in the rooms, especially in the bathrooms, is not worthy of a 4/5-star hotel. Service at the front desk is ok. However, service at breakfast, although polite, is very unprofessional and utterly slow. I had the breakfast and dinner package included, and the quality and variety of food were mediocre at best. When I was checking out, they probably installed a new lift. It had plastic coverings on it, but no one bothered to clean the dirty hand prints and oil marks from the installation process before making the lift operational. Overall, the vibe is that of a 3-star hotel at the best. They don't even have a cloakroom. They will take care of your luggage, but it is kept open in front of the concierge desk - very unsightly. The manager did offer me a free ride to the airport, but as I was travelling to another part of Mumbai, they were not happy to help - not that it mattered. I really hope they improve.

4/10 Malo

Samarth

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Great property and lovely rooms, let down by lazy and unprofessional staff - not bothered about guests.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Ahmadreza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
small room
Se hospedó 3 noches en abril de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 6 may. 2024
Dear Guest, Thank you for choosing to stay with, and for sharing your valuable feedback about your recent visit. We deeply apologise for the inconvenience caused to you at Aurika, Mumbai Skycity.We are sorry to hear that you felt that the room size is small. If you prefer to stay in larger rooms, you may choose our suites. I do hope you will consider staying with us in the future. Please feel free to reach out to me, and I will ensure that your next experience is beyond the unusual. I hope you will give us the opportunity to serve you once again.I remain at your service.Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

8/10 Bueno

Masoud

Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Vikram

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for 3 nights. Hotel is pretty new. Great service all round. Enjoyed the salon and spa facilities.
Se hospedó 3 noches en abril de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 29 abr. 2024
Dear Vikram,Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

Sandeep

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service by hotel and staff breakfast had lot of variates I stayed here for 2 nights thanks manager on the counter and Gurpreet Singh very helpfull
Se hospedó 2 noches en abril de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 29 abr. 2024
Dear Sandeep,Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

Khushbu

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best luxury hotels in Mumbai.
Se hospedó 1 noche en abril de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 26 abr. 2024
Dear Khushbu, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

Sukhdev

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 22 abr. 2024
Dear Sukhdev,Thank you for choosing us as your home on your recent trip, and for rating us. We hope that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts.For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

Arian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 17 abr. 2024
Dear Arian, Thank you for choosing us as your home on your recent trip, and for rating us. We hope that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts.For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

Sady

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about my stay with aurika
Se hospedó 2 noches en marzo de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 17 abr. 2024
Dear Sady, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts. We are delighted to know that you loved your stay with us. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back to Aurika, Mumbai Skycity. Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

OSCAR, London

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the hotel, it's facilities and in general the excellent customer service. Breakfast and dinner buffets are acceptable but it could be better, few options and not really variety.
Se hospedó 3 noches en marzo de 2024
Respuesta de Aurika, Mumbai Skycity – Luxury by Lemon Tree Hote, el 17 abr. 2024
Dear Oscar,Thank you for choosing us as your home on your recent trip, and for sharing your feedback. It is always our endeavor, as a team, to ensure that you have a stay beyond the unusual, whenever you visit Aurika Hotels & Resorts, and we apologise that we missed the mark this time. We're glad to hear that you loved our hotel and facilities, and that you found our customer service excellent. We appreciate your valuable comment regarding the breakfast and dinner buffets. We value your input and will do our best to address and improve upon these areas. I do hope you will choose to visit us again. Please feel free to reach out to me for your next visit to Aurika, Mumbai Skycity, and I would be happy to handle the arrangements personally.Warm Regards,Harkaran SinghAurika, Mumbai Skycity – Luxury by Lemon TreeLemon Tree Hotels10,000+ rooms. 100+ hotels

10/10 Excelente

shanker

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really excellent
Excellent quality and brand new hotel, super comfortable bed. Very quiet room. Brilliant staff (and I've stayed in a lot of Indian hotels).Super convenient for the airport, but worth staying for longer trips too.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Shami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is excelent
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jigar

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

KIRAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to get to BKC. A new hotel - clean and bright. Occasional cruise, tour groups crowd the hotel and dining rooms but usually quiet with the airline crews and regular guests. Staff is very attentive, approachable. Huge shout out to Harshal, Zovi, Kishor and Naveen for making our dining and stay comfortable. Has a great gym and pool. For dining options, go with the buffet.

10/10 Excelente

Youjin

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Natasha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Aurika in Skycity Mumbai is a spectacular new hotel with great ambience. Our room was furnished beautifully with appropriate places to keep our “things” for quick easy access. The property itself was fantastic. For that alone we would stay at the same hotel again. However, I wish there was staff designated to help travelers with guidance for the local area. There were a lot of staff around - but they were not efficient. The staff needs to be trained to help foreigners with basic information. That is the only thing that disappointed me. Other than that, it is a very clean and beautiful hotel.
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Jinel

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza y servicio y personal
The service was terrible for a 5 start hotel. When we said we needed a glass to put room it took them 1.5 hours to give us the glass. We stayed there for 3 days, asked for towel took them 1 hour. Apparently they said they are short on staff. I understand but that’s not what you tell someone who is paying 600 bucks for 3 days.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Jean paul

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and friendly people
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful stay gorgeous place
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Parth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jyotibala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ram

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Above expectations
Convenient location between Bandra terminus and international airport. Spotlessly clean, well staffed. Very helpful baggage assistance service as we had 12+ bags with us. Affordable and would definitely use again in near future
Se hospedó 1 noche en diciembre de 2023