Vista frontal de la propiedad

Opiniones de Fortune Select Exotica Navi Mumbai

4.5 out of 5
Fortune Select Exotica Navi Mumbai
Plot 16, Sector 19 - D, Vashi, Navi Mumbai, Maharashtra

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 30 de 89 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 89 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 89 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 89 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 89 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

7.6/10

Servicios

7.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Murali

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 9 feb. 2024
Dear Murali, Greetings from Fortune Select Exotica!! We appreciate you taking the time to share your feedback, as it is essential for our continued improvement. It's great to hear that you find our hotel to be in a convenient location and our room service and cleaning staff to be efficient. We acknowledge your points about our front office staff and will consider this as a call to enhance our training programs to ensure our guests receive the best level of service. We're also grateful for your comments regarding the noise levels. Rest assured, your concerns have been noted and we will look into finding effective soundproofing solutions in our rooms. We're committed to enhancing our overall operations based on feedback such as yours. Kind Regards,Amit ChawlaGeneral Manager

10/10 Excelente

Gaurav

Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager , el 4 may. 2024
Dear Mr. Gaurav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind Regards, Amit Chawla,General manager

8/10 Bueno

Bhoopesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 4 nov. 2023
Dear Mr. Bhoopesh, It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Amit ChawlaGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 5 sept. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Excelente

Adi

Se hospedó 1 noche en junio de 2023
Respuesta de Fortune Select Exotia Navi Mumbai, el 12 jul. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Excelente

ZOHEB

Se hospedó 1 noche en mayo de 2023
Respuesta de Fortune Select Exotica Navi Mumbai, el 12 jul. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

8/10 Bueno

Sunil

Se hospedó 4 noches en mayo de 2023
Respuesta de Ajay Sharma-General Manager , el 13 may. 2023
Dear Guest,It was a pleasure having you stay with us at Fortune Select Exotica ,Navi Mumbai.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay SharmaGeneral Manager

10/10 Excelente

Norma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.
Se hospedó 6 noches en octubre de 2022
Respuesta de Atul Singh, el 20 oct. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Malo

Dominique

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2022
Respuesta de Front office manager, el 11 oct. 2022
Thank you for rating.

6/10 Aceptable

dror

Se hospedó 12 noches en septiembre de 2022
Respuesta de Front office manager, el 11 oct. 2022
Thank you for your rate.

2/10 Terrible

jean baptiste

Se hospedó 1 noche en agosto de 2022
Respuesta de Rajesh , el 29 ago. 2022
Thank You for the feedback

10/10 Excelente

Janavi

Se hospedó 1 noche en agosto de 2022
Respuesta de Peter , el 20 ago. 2022
Dear Ms. JanaviNamaste!!!Thank you for patronizing Nakshatra at Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.We are delighted that you have enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the food and the services provided by our team members, Shekhar and Yogeshi, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai.

8/10 Bueno

HIROSHI

Se hospedó 1 noche en mayo de 2022
Respuesta de Nityanand Patil, el 6 jun. 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Excelente

Inderdeep

Se hospedó 4 noches en mayo de 2022
Respuesta de Nityanand Patil, el 6 jun. 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Excelente

Inderdeep

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.
Se hospedó 4 noches en abril de 2022
Respuesta de Nityanand Patil, el 12 may. 2022
Dear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

8/10 Bueno

WORLD

Se hospedó 2 noches en marzo de 2022
Respuesta de Nityanand Patil, el 14 abr. 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

8/10 Bueno

Ajay

Se hospedó 1 noche en febrero de 2022
Respuesta de Nityanand Patil, el 14 abr. 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

10/10 Excelente

Manoj, Carol Stream

Se hospedó 5 noches en febrero de 2022
Respuesta de Rajesh Minhas, el 23 jul. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Malo

PANKAJ

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL. OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL . INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP
Se hospedó 1 noche en enero de 2022
Respuesta de Rajesh Minhas, el 23 jul. 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Excelente

ROHIT, Cupertino

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2021
Respuesta de Rajesh Minhas, el 23 jul. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excelente

prashant

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Rajesh Minhas, el 23 jul. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excelente

Yeshwant, seattle

Se hospedó 1 noche en agosto de 2021
Respuesta de Rajesh Minhas, el 23 jul. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

2/10 Terrible

Mahesh K

Se hospedó 2 noches en julio de 2021
Respuesta de Rajesh Minhas, el 23 jul. 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Excelente

anand

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Office Manager, el 5 jun. 2021
Dear Mr.Anand, Namaste ! It was a pleasure having you stay with us at Fortune Select Exotica Navi Mumbai, We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,

2/10 Terrible

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.
Se hospedó 1 noche en enero de 2021
Respuesta de Front Office Manager, el 15 ene. 2021
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for sharing your feedback. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. I sincerely regret the inconvenience faced by you. We would request you to furnish your stay details to enable us train my colleagues for course correction. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica Navi Mumbai . In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you, Seeraj Shejwalkar

10/10 Excelente

Abdul Matlub

Se hospedó 3 noches en enero de 2020

10/10 Excelente

Anupama

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay
Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai. Breakfast was great, and staff very helpful. I would definitely recommend.
Se hospedó 1 noche en enero de 2020
Respuesta de Front Office Manager, el 11 feb. 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Service
Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.
Se hospedó 1 noche en enero de 2020
Respuesta de Front Office Manager, el 11 feb. 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excelente

Matthias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good and fast check-in. Friendly employees. Clean Rooms. Good safety.
Se hospedó 2 noches en enero de 2020
Respuesta de Front Office Manager, el 14 ene. 2020
Dear Mr.Matthias, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Regards, Seeraj Shejwalkar

2/10 Terrible

Manoj

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Front Office Manager, el 7 ene. 2020
Dear Mr.Manoj, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Hotel and Nice service
Good hotel... Need to improve in cleanliness. Very good hospitality. Overall good hotel.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Front Office Manager, el 19 dic. 2019
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

2/10 Terrible

Manjunath

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Front Office Manager, el 19 dic. 2019
Dear Mr.Desai, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
value for money in navi mumbai. absolutely very friendly staff
Se hospedó 3 noches en noviembre de 2019
Respuesta de Front Office Manager, el 19 dic. 2019
Dear Sir, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en noviembre de 2019
Respuesta de Front Office Manager, el 3 ene. 2020
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk
Se hospedó 1 noche en noviembre de 2019
Respuesta de Front Office Manager, el 2 dic. 2019
Dear Guest, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Regards, Seeraj Shejwalkar

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2019
Respuesta de Naman Sharma, el 22 ago. 2019
Thankyou :)

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.
Se hospedó 3 noches en julio de 2019
Respuesta de Seeraj Shejwalkar, el 13 ago. 2019
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future.

6/10 Aceptable

Mike

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
原訂一大床, chick in 變成兩小床,早餐也都沒太多變化,待改進
Se hospedó 11 noches en junio de 2019
Respuesta de Front Office Manager, el 24 jun. 2019
Dear Mike, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bueno

MK

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property and well maintained. Located in good location.
Se hospedó 1 noche en junio de 2019
Respuesta de Front Office Manager, el 17 jun. 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de Front Office Manager, el 23 may. 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Bueno

Kumaran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Assistant Front Office Manager, el 19 abr. 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! My team and myself look forward to welcome you back at Fortune Select Exotica. Warm Regards,

8/10 Bueno

Mukesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel in Navi Mumbai
Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options. Excellent staff.
Se hospedó 2 noches en marzo de 2019
Respuesta de Naman Sharma, el 19 mar. 2019
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Bueno

Navin, San Francisco, CA

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to all our family members in Navi Mumbai. Only issue was we smelt smoke in the hallways
Se hospedó 4 noches en febrero de 2019
Respuesta de Front Office Manager, el 5 mar. 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2018
Respuesta de Front Office Manager, el 26 dic. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

10/10 Excelente

RG

Le gustó: Limpieza y servicio y personal
The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.
Se hospedó 8 noches en diciembre de 2018
Respuesta de Front Office Manager, el 26 dic. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

2/10 Terrible

Asif

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor Staff Behaviour
The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Front Office Manager , el 19 dic. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico
Se hospedó 2 noches en noviembre de 2018
Respuesta de Front Office Manager, el 21 dic. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! We cannot change alcohol bill to food bills as it is not approved by our audit team,also we have recently reworked our entrance so that the cars can turn smoothly.Your valuable feedback is important to us. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en noviembre de 2018
Respuesta de Front Office Manager, el 20 nov. 2018
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar Front Office Manager

10/10 Excelente

Loretta, Sudbury, Ontario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location was useful to my needs. Staff is professional and attentive. Hotel is clean and comfortable.
Se hospedó 11 noches en agosto de 2018
Respuesta de Front Office Manager, el 29 ago. 2018
Dear Guest, Greetings ! Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Regards, Seeraj Shejwalkar