Caja de seguridad en la habitación y escritorio

Opiniones de Novotel Mumbai International Airport

5 out of 5
Novotel Mumbai International Airport
CTS 1359, Andheri - Kurla Rd, Marol, next to Airport Metro Station, Mumbai

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 33 de 55 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 55 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 55 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 55 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 55 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

9.4/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Nitian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ubicacion lejana pero el hotel nuevo
Se hospedó 3 noches en septiembre de 2023
Respuesta de Vishrut Gupta, el 19 oct. 2023
Dear Mr. Nitian,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excelente

Kirti

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Though traffick was bad on main road coming and leaving hotel, location is good for the airport and plenty of places within walking distance to go and eat and shopping.
Se hospedó 1 noche en abril de 2024
Respuesta de Vishrut Gupta, el 4 may. 2024
Dear Ms. Kirti,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excelente

Soniya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great food and staff!
Se hospedó 13 noches en abril de 2024
Respuesta de Vishrut Gupta, el 2 may. 2024
Dear Ms. Soniya,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Aceptable

Parth

Se hospedó 3 noches en abril de 2024
Respuesta de Rachita Sood, el 13 may. 2024
Dear Mr. Parth, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Do let us know in case there is anything we can work towards enhancing our guests' stay experience. You can reach us at +91 86578 68771 and share your feedback with us.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Rachita SoodGeneral Manager

8/10 Bueno

Sumita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Vishrut Gupta, el 18 abr. 2024
Dear Ms. Sumita, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excelente

Avi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel with great facilities and staff. Everyone is very friendly and everything is clean. As a Westerne, you will be very comfortable here.
Se hospedó 14 noches en marzo de 2024
Respuesta de Vishrut Gupta, el 18 abr. 2024
Dear Mr. Avi, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Ralitsa, Birmingham

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the airport and very pleasant!
Se hospedó 1 noche en abril de 2024
Respuesta de Vishrut Gupta, el 18 abr. 2024
Dear Ms. Ralitsa, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Ranbir

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel and it's staff were impeccable, they went above and beyond to assist you.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vishrut Gupta, el 5 abr. 2024
Dear Mr. Ranbir Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

JINSOON

Se hospedó 2 noches en febrero de 2024
Respuesta de Vishrut Gupta, el 29 feb. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Jon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent hotel near the airport that I stayed at for a night. Room was excellent. The corridors on the way to the room were a bit tired look and let it down a bit compared to the room itself. Recommend for a short stop near the airport but probably would stay somewhere else for a longer stay in Mumbai as there are a lot of other lovely hotels that are bigger and better.
Se hospedó 1 noche en febrero de 2024
Respuesta de Vishrut Gupta, el 29 feb. 2024
Dear Mr. Jon, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

8/10 Bueno

Saritha

Se hospedó 1 noche en febrero de 2024
Respuesta de Vishrut Gupta, el 18 abr. 2024
Dear Ms. Saritha, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excelente

Subhankar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience
One of the best overnight stay in Mumbai
Se hospedó 1 noche en enero de 2024
Respuesta de Vishrut Gupta, el 1 feb. 2024
Dear Mr. Subhankar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Harjeet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for 3 nights in December 2023. Our overall experience was very positive. The staff is very friendly and helpful and they did everything to make our stay comfortable and enjoyable. As we checked in late, there were limited dining options. One suggestion would be to keep the restaurant open at least until 11 or 11:30pm.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Vishrut Gupta, el 24 ene. 2024
Dear Mr. Harjeet, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Ashish

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best and superb staff with sweet and polite behaviour and ready to serve you. Property is well maintained and beautiful Overall it was fun to stay in Novotel international airport hotel Mumbai.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vishrut Gupta, el 24 ene. 2024
Dear Mr. Ashish, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

2/10 Terrible

Nassir

No le gustó: Servicio y personal
Extremely disappointed
I was arriving at 9 am to the hotel. Because the check in starts from 3 pm I had paid my room from the nigh before even though I would not sleep that night in the room. So I can secure my check in from 9 am. Despite me paying for the room they gave it to someone else and double booked it! So I couldn’t check in when I arrived and had to wait an hour until they could find me an another room!
Se hospedó 2 noches en enero de 2024
Respuesta de Vishrut Gupta, el 17 ene. 2024
Dear Mr. Nassir, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Vishrut Gupta, el 17 ene. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

SEEMA, Woodbridge

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property inside the hotel Christmas decorations
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vishrut Gupta, el 24 ene. 2024
Dear Ms. Seema, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Joydip

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vishrut Gupta, el 30 dic. 2023
Dear Mr. Joydip,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Akshee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Vishrut Gupta, el 30 dic. 2023
Dear Ms. Akshee, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Neeta

Se hospedó 1 noche en diciembre de 2023
Respuesta de Vishrut Gupta, el 30 dic. 2023
Dear Ms. Neeta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Amitesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Vishrut Gupta, el 30 dic. 2023
Dear Mr. Amitesh, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

sarani

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located very close to the airport! Helpful staff members. Well maintained property.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Vishrut Gupta, el 7 dic. 2023
Dear Ms. Sarani,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Deepak

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Vishrut Gupta, el 23 nov. 2023
Dear Mr. Deepak, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Ramdeo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff service was excellent and food was great...property is in an area that has some defects in the area of noise, appearance and cleanliness.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Vishrut Gupta, el 20 nov. 2023
Dear Mr. Ramdeo Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Hotel & Location
Breakfast is very nice. Staff need more attention
Se hospedó 1 noche en octubre de 2023
Respuesta de Vishrut Gupta, el 16 nov. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Ramachandran

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Vishrut Gupta, el 16 nov. 2023
Dear Mr. Ramachandran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Agnieszka

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Vishrut Gupta, el 13 nov. 2023
Dear Ms. Agnieszka, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Aceptable

Shweta

Le gustó: Servicios y condiciones de la propiedad
1. I got served expired cake 2. Didn’t like customer service for ground floor including reception. Absolutely non friendly and helpful
Se hospedó 2 noches en octubre de 2023
Respuesta de Vishrut Gupta, el 3 nov. 2023
Dear Ms. Shweta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

INVENTIA

Se hospedó 1 noche en octubre de 2023
Respuesta de Vishrut Gupta, el 2 nov. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bueno

Pravinkumar, Lusaka

Se hospedó 2 noches en octubre de 2023
Respuesta de Vishrut Gupta, el 1 nov. 2023
Dear Mr. Kumar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern rooms, not sure why you can look straight into the bathroom from the bedroom area through a clear glass wall. Not ideal when sharing with my dad. Luckily we noticed and brought the screen down although it was not obvious how to do it. Also does everything need to be on your phone, the room key? What then happens if your battery runs out. 🙈
Se hospedó 1 noche en octubre de 2023
Respuesta de Vishrut Gupta, el 26 oct. 2023
Dear Mr. Jaime, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was excellent and staff were friendly.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Vishrut Gupta, el 21 oct. 2023
Dear Mr. Jonathan, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Vishrut Gupta, el 22 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

INVENTIA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 11 noches en octubre de 2023
Respuesta de Vishrut Gupta, el 19 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Aceptable

Seemantini

Viaje de negocios
Se hospedó 1 noche en septiembre de 2023
Respuesta de Vishrut Gupta, el 19 oct. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Aceptable

Rahul

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Vishrut Gupta, el 30 sept. 2023
Dear Mr. Rahul, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Aceptable

Kiran

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Very bad managing of breakfast service. They had let a batch of trainees add to breakfast Queue and it slowed down everything. I understand the situation, but it should have been managed much better
Se hospedó 2 noches en septiembre de 2023
Respuesta de Vishrut Gupta, el 23 sept. 2023
Dear Ms. Kiran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help us understand the areas of improvement. Please be rest assured that the feedback has been shared with the concerned team and we shall take necessary measures to ensure that it is not repeated in the future.Please accept our sincere apologies for the inconvenience caused and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Thankachan Pallikkarakaran

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Service and Staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Vishrut Gupta, el 19 sept. 2023
Dear Mr. Pallikkarakaran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en septiembre de 2023
Respuesta de Vishrut Gupta, el 19 sept. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Bueno

Heidi

Se hospedó 1 noche en septiembre de 2023
Respuesta de Vishrut Gupta, el 17 sept. 2023
Dear Ms. Heidi,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Aceptable

Abu

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
This hotel is prone to selective deafness.
A decent hotel but not givren to disclosures. I was given a room which was vibrating (actually) and decibel level was close to 200. Of course, the hotel has deaf people on its payroll as none of them acknowledged the sound level...but offered to change my room to another floor - soundless at that. All this was happenning at midnight. A whole night wasted as I was travelling abroad the next day and could not get any rest inspite of paying more than $100.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Vishrut Gupta, el 11 sept. 2023
Dear Mr. Abu,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. Please accept our sincere apologies for the inconvenience caused during your stay.We would like you to know that this is not at all reflective of the kind of service and comfort we aim to provide our guests. We understand how inconvenient the noise must have been especially when you have important travel plans next day. Your comfort and satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Be rest assured that the issue has been taken up with the team and we will have the same resolved. We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bueno

Milalynne

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good stay. F & B service needs improvement.
The room is new, spacious, and clean. Front Desk and Housekeeping staff are excellent, except for the operator, who was in a rush. F & B service needs improvement. We had dinner on our first night & the wait staff forgot our 2 dim sum orders. We kept flagging them & they said, "My colleague will take care of you." The staff may have assigned tables, but the one assigned to us was nowhere to be found until I insisted that we'd waited for over 30 minutes already. They ended up not charging us for the dim sum. Breakfast was a better experience, though we may have already been flagged because of our experience during dinner, as they were extra friendly. Overall, a good stay.
the facade
our room
dinner
idli
Se hospedó 2 noches en agosto de 2023
Respuesta de Vishrut Gupta, el 10 sept. 2023
Dear Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. Please be rest assured that your feedback with regards to the Food and Beverage Service is being looked to improve the same.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

KSHAMA

Se hospedó 1 noche en agosto de 2023
Respuesta de Vishrut Gupta, el 10 sept. 2023
Dear Ms. Kshama, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

LEENA

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Vishrut Gupta, el 10 sept. 2023
Dear Ms. Leena, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excelente

Lalitha

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly staff n awesome breakfast n food….
Se hospedó 3 noches en julio de 2023
Respuesta de Vishrut Gupta, el 21 jul. 2023
Dear Ms. Lalitha,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Generally Good.
The hotel seems to be quite new and the room condition was also good. The bed could be improved and the shower room's glass door sealing was leaking so need to be checked but condition was good overall. My room was located on 3rd floor, facing to the local subway, probably less than 30m away so there was noise from it. I would ask the room facing different direction for my next stay.
Se hospedó 2 noches en junio de 2023
Respuesta de Vishrut Gupta, el 19 jul. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us.Please be rest assured that your feedback is well noted and has been passed on to the concerned team members so that we can work on the same and improve our services.At Novotel, we strive to make sure that our guests receive the best of our services and such feedbacks help us identify our loop holes and help us work towards them.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excelente

SUDARSHAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A very good hotel. Very close to the airport. Exceptional value for the tarrif paid. Conveniently located.
Se hospedó 1 noche en junio de 2023
Respuesta de Vishrut Gupta, el 29 jun. 2023
Dear Mr. Sudarshan,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
It was too noisy throughout the night. Totally tired. I paid like a 5 star hotel for a 3 star hotel
Se hospedó 1 noche en marzo de 2023
Respuesta de Vishrut Gupta, el 29 mar. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed with the key stakeholders and we will ensure that this does not occur in the future.We greatly value your patronage and hope you give us another opportunity to restore your faith in our services.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Vishrut Gupta, el 6 mar. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your visit with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.Your feedback goes a long way in motivating our team to continue to deliver exceptional experience for all our guests.The team is looking forward to welcoming you to another memorable experience in the future.Best RegardsVishrut GuptaGeneral Manager