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Opiniones de Embassy Suites by Hilton Nashville SE Murfreesboro

3.5 out of 5
Embassy Suites by Hilton Nashville SE Murfreesboro
1200 Conference Center Blvd, Murfreesboro, TN

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 586 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 206 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de John- FOM, el 5 ago. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Murfreesboro to your liking and thank you for your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

Jesus

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Nice and clean
Se hospedó 2 noches en mayo de 2022
Respuesta de GM, el 11 jun. 2022
Dear Jesus, Thank you for sharing your feedback on your experience. We’re pleased to hear our clean hotel made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Sincerely, Sandi Snead General Manager

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es limpio buen desayuno aire frio
Se hospedó 2 noches en agosto de 2021
Respuesta de GM, el 19 ago. 2021
Dear Anonymous, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Lars Schrader General Manager

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nada solprendente.... hay otros lugares más económicos y mejor limpieza y servicio.
Se hospedó 2 noches en febrero de 2021
Respuesta de john, el 21 feb. 2021
I don't understand Spanish but I do understand a 2. I am sorry your stay did not live up to our expectations.

10/10 Excelente

Temika

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Interior welcoming and beautiful decor.
Se hospedó 1 noche en mayo de 2024
Respuesta de John- FOM, el 6 may. 2024
Thank you for staying with us and taking the time to leave a review. We are glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Melvin Leonard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thoroughly enjoyed our stay. Service was friendly and quick.
Se hospedó 3 noches en mayo de 2024
Respuesta de John -FOM, el 6 may. 2024
Thank you for staying with us and taking the time to leave a review. We are glad to hear you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Nadine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent all the way around
Se hospedó 1 noche en abril de 2024
Respuesta de GM , el 1 may. 2024
Dear Nadine, We are thrilled you had an excellent stay! Thank you for the review, and please visit us again. Best, Sandi Snead, GM

10/10 Excelente

Pam

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast!!!
Se hospedó 2 noches en abril de 2024
Respuesta de GM , el 1 may. 2024
Dear Pam, Thank you for staying with us and providing feedback. We are glad to hear that you enjoyed our breakfast and hope to see you again soon. Best, Sandi Snead, GM

4/10 Malo

Mary

Viaje familiar
The sheets were soiled what looked like poop. Very disappointed!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Jacob, el 29 abr. 2024
Dear Mary, We are sincerely sorry that your accommodations were not up to our standards. We do our best to inspect every room before a guest arrives, and we clearly missed the mark. We appreciate you bringing your concerns to our attention and for your time in reviewing our hotel. We hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Jacob. Embassy AFOM.

8/10 Bueno

Kelly

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excellent staff and service.
Se hospedó 1 noche en abril de 2024
Respuesta de John-FOM, el 20 abr. 2024
Thank you so much for staying with us and taking the time to provide us with feedback! We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 Excelente

Heshima

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay !
Se hospedó 1 noche en abril de 2024
Respuesta de John-FOM, el 17 abr. 2024
Glad to hear you enjoyed your stay! We hope to host you again soon!

2/10 Terrible

William

No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de John-FOM, el 16 abr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. What could we have improved to deliver a more enjoyable experience for you?

10/10 Excelente

Rene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful inside. Rooms very clean
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear Rene, We're happy to hear from you! We're glad to know that you enjoyed our clean rooms and beautiful hotel. Please plan to visit us again the next time you travel to the area. Best, Sandi Snead, GM

10/10 Excelente

Camila

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing!! Great customer service and delicious breakfast! What a great stay! The rooms are so spacious and comfortable! Thank you!!
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear Camila, Reviews just don't get any better than this one. Thank you so much for your support of our Embassy Suites and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Sandi Snead, GM

8/10 Bueno

Bobby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de John-FOM, el 16 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Murfreesboro to your liking and thank you for your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great.
Se hospedó 1 noche en abril de 2024
Respuesta de Jacob, el 13 abr. 2024
Dear James, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excelente

Mitchell

Se hospedó 1 noche en abril de 2024
Respuesta de John-FOM, el 30 abr. 2024
Thank you so much for staying with us and taking the time to leave a review. We are glad you enjoyed your stay and hope to host you again soon!

10/10 Excelente

Richard james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Experience was amazing
Se hospedó 5 noches en abril de 2024
Respuesta de GM, el 7 abr. 2024
Dear Richard james, Thank you for taking the time to write a review. I’m pleased to learn that your experience was amazing. We appreciate your compliments and humbly request a return visit. Best, Sandi Snead, GM

10/10 Excelente

Jennifer

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Jacob, el 7 abr. 2024
Dear Jennifer, Thank you for leaving us a great rating! I am delighted to know you enjoyed your stay. As our valued guest, I hope we will have an opportunity to host you again in the future. With gratitude, -Jacob. Embassy AFOM

10/10 Excelente

steven l

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Best staff ever; everything it said it was. (Except for the broken jacuzzi.)
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 1 abr. 2024
Dear Steven, Thank you so much for the awesome feedback! We are so glad you enjoyed your stay with us. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM.

8/10 Bueno

Ernest

Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 2 abr. 2024
Dear Ernest, Thank you for taking the time to leave us a review. We appreciate your feedback and we hope to have an opportunity to host you again in the future. With warmth, -Jacob. Embassy AFOM

10/10 Excelente

Linsay

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great experience!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 1 abr. 2024
Dear Linsay, Thank you so much for taking the time to leave us a great review! We are thrilled to hear you enjoyed your stay with us. We hope that in the future we will have an opportunity to host you again. With gratitude, -Jacob. Embassy AFOM.

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and great breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Michelle, It is wonderful to hear that you enjoyed the level of service we provide and our great breakfast. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Sandi Snead, GM

10/10 Excelente

Sami, Deer Park

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was great, staff was awesome with such a huge crowd
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 25 mar. 2024
Dear Sami, Thank you for taking the time to write to us about your stay. I am more than thrilled to know you enjoyed your stay. We look forward to having you at our property again sometime in the future! With gratitude, Jacob, Embassy AFOM

8/10 Bueno

Daphne

Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 13 abr. 2024
Dear Daphne, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With gratitude, Jacob. Embassy AFOM

6/10 Aceptable

Nneka

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
Easy check-in and easy parking. The breakfast made-to-order omelet station was fantastic and a real benefit as an included amenity. The pool is great for kids (which we traveled with) it only goes to 5 feet. The rooms need some updates in general, they're a bit outdated and showing wear and tear. The beds are not comfy which was a huge let down after along day out.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Dear Nneka, Although it seems that there were some aspects of your stay that you enjoyed, I apologize that we were unable to fully meet your expectations. Your thorough feedback is greatly appreciated, as it enables us to concentrate on the areas that require our immediate attention in order to improve. We would be delighted if you would consider returning in the future so that we can offer you a more satisfying experience. Sincerely, Sandi Snead, GM

6/10 Aceptable

Michael

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Dear Michael, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope to provide you with an exceptional stay when you return to the area. Sincerely, Sandi Snead, GM

10/10 Excelente

Deterreon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very lovely place to stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 17 mar. 2024
Dear Deterreon, Thank you for the great review! I am thrilled to know you enjoyed your stay. We look forward to hosting you at our property again in the future! With warmth, Jacob, Embassy AFOM

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No USB ports. It would be easy enough to add to the night stand lamp or plug.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 15 mar. 2024
Dear Linda, thank you for taking the time to write to us. I am happy to know you enjoyed your stay, and I appreciate your honest feedback regarding our amenities in-room. We are hoping to have a refresh of our property sometime in the future, so we will keep your suggestion in mind for that! As our valued guest, I hope you will allow us the opportunity to host you again in the future. With warmth, Jacob, Embassy AFOM

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 15 mar. 2024
Dear Tammia, Thank you so much for the 5-Star rating! I am thrilled to know you enjoyed your stay. As our valued guest, we hope you will visit us again in the future. With warmth, Jacob, Embassy AFOM

8/10 Bueno

Shaun

Se hospedó 1 noche en marzo de 2024
Respuesta de Jacob, el 31 mar. 2024
Dear Shaun, Thank you for taking the time to leave us a rating. We appreciate you choosing the Embassy Suites Murfreesboro for your stay, and we hope to have an opportunity to host you again in the future. With gratitude, -Jacob, Embassy AFOM.

8/10 Bueno

Brandon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only thing that I didn’t like at this property is that they charge you 12 dollars for parking even though you’re a guest.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 9 mar. 2024
Dear Brandon, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best,Sandi Snead GM

6/10 Aceptable

Janice

Viaje familiar
Le gustó: Servicios
I have stayed at this Embassy Suite in the past. It is past due for an update. The breakfast was great and the staff were nice.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 5 mar. 2024
Dear Janice, We are grateful for your ongoing support and thankful for your valuable feedback. Your input has helped us understand how we can enhance guest satisfaction and we will certainly take your suggestions into consideration. It has been an absolute pleasure to have you as our guest and we hope to have the opportunity to host you again in the near future. Sincerely, Sandi Snead GM

10/10 Excelente

Michele

Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob, el 24 mar. 2024
Dear Michele, Thank you for choosing to stay at our hotel. We appreciate you taking the time to review your experience and we hope you will visit us again in the future. With warmth, Jacob. Embassy AFOM

10/10 Excelente

mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved my stay. Thank you
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Dear mike, We appreciate the time you took to share your feedback with us! Knowing that our guests enjoyed their experience brings us great joy. Hosting you was a pleasure, and we look forward to the opportunity of welcoming you again soon. Best, Sandi Snead GM

4/10 Malo

Sam

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 1 mar. 2024
Dear Sam,Thank you for being our guest and for taking the time to review our hotel. I sincerely apologize if your recent visit fell short of exceptional. We look forward to the opportunity of hosting you again with the expectation that your next stay will reflect the comfortable experience we are known for providing.Sincerely,Sandi SneadGeneral Manager

10/10 Excelente

Chaundra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 28 feb. 2024
Dear Chaundra, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Sandi Snead GM

6/10 Aceptable

Shuzo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 23 feb. 2024
Dear Shuzo, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Sandi Snead GM

10/10 Excelente

ken

Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob, el 20 mar. 2024
Dear Ken, Thank you for taking the the time to leave us a great rating! I am thrilled to know you enjoyed your stay. As our valued guest, I hope you will visit us again in the future. With gratitude, Jacob. Embassy AFOM

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Great hotel. Would have been nice to know pool was broken before we booked as my son was pretty disappointed.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 5 feb. 2024
Dear Mary, We sincerely apologize that the temporary closure of our pool was not properly communicated during the reservation process and that we disappointed your son; please forgive us. We hope to have the opportunity to welcome you back to our great hotel in the future. Thank you for choosing us. Sincerely, Sandi Snead GM

10/10 Excelente

Scott

Le gustó: Limpieza
Se hospedó 5 noches en enero de 2024
Respuesta de John- FOM, el 17 feb. 2024
Thank you for your feedback! We are so glad that you enjoyed your stay and hope to host you again soon!

6/10 Aceptable

Diane

Le gustó: Servicio y personal y condiciones de la propiedad
Room 624 needs a deep cleaning, bathroom cabinet, baseboards etc covered in dust, outside windows loaded with fingerprints. Was not made aware one needed to request housekeeping until the second day. Breakfast was very good, afternoon reception was okay. Staff were customer friendly with request for extra blankets the room was always chilly, difficult to adjust the thermostat, other family members in other rooms concurred about the thermostat.
Se hospedó 4 noches en enero de 2024
Respuesta de GM, el 4 feb. 2024
Dear Diane, It's nice to hear from you. I sincerely appreciate your kind recognition of our hospitable team members, even though other aspects of your stay didn’t align with our high standards. We are committed to providing top-notch accommodations, so I regret we disappointed you in this area. We continually strive to enhance the total guest experience and would love to welcome you again in the future for a more favorable stay. Sincerely, Sandi Snead GM

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
We booked here specifically for amenities of pool(entire softball team was very sad) and it was closed and has been for a month but it was not disclosed at booking. The heat in the hotel lobby was intermittently inoperable and the interior coffee shop did not keep posted hours with no reason for closing early.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 22 ene. 2024
Dear Anonymous, Thank you for taking the time to write a review. I want to apologize for the inconvenience caused due to the pool closure. The repair was necessary to maintain the quality of the hotel and provide our guests with a better experience. I agree that we could have communicated the closure more effectively to avoid any confusion or disappointment. Additionally, we are sorry for the unexpected early closure of the coffee shop. We understand how important it is for our guests to have access to all of the hotel's amenities during their stay, and we will do our best to ensure this does not happen again in the future.Sincerely,Sandi SneadGeneral Manager

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Peter, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Sandi Snead General Manager

8/10 Bueno

Loretta J

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Loretta J, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Sandi Snead General Manager

10/10 Excelente

JAMES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
Everything was great! We had a good time during our stay and highly recommend this hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 16 ene. 2024
Dear JAMES,Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. We look forward to welcoming you back again for memorable moments.Best,Sandi SneadGeneral Manager

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 11 ene. 2024
Dear Linda,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Sandi SneadGeneral Manager

10/10 Excelente

Michele

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 11 ene. 2024
Dear Michele,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Sandi SneadGeneral Manager

10/10 Excelente

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was fantastic. Everything was clean and wonderful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 9 ene. 2024
Dear Allison,Whenever guests use the word "fantastic" regarding their stay at our Embassy Suites, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Sandi SneadGeneral Manager

6/10 Aceptable

Heather

Viaje familiar
Le gustó: Limpieza y servicio y personal
Kids were left unattended by an adult .
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 29 dic. 2023
Dear Heather, Your comfort is our highest priority, and I regret that we left you less than completely satisfied. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. We hope you will give us another opportunity to deliver a more favorable experience in the future.Sincerely,Sandi SneadGeneral Manager