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Opiniones de Holiday Inn Express Hotel & Suites Muskogee, an IHG Hotel

2.5 out of 5

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 83 de 219 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 59 de 219 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 219 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 219 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 219 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Courtney, Weatherford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Courtney,We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon for another excellent experience!

10/10 Excelente

Rashun

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Rashun,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Amy

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Amy, We're sorry to hear that you did not enjoy your recent stay at our hotel. We value all guest feedback and would appreciate if you could reach out to us directly to share any specific concerns or issues you may have experienced during your stay. We strive to provide a positive experience for all our guests, and we would like the opportunity to address any concerns you may have had.

10/10 Excelente

Jonathan, Rosenberg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 feb. 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future!

6/10 Aceptable

Ronnie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Ronnie,We appreciate your feedback and apologize for any shortcomings during your stay. If you have any specific concerns or suggestions, please feel free to reach out to us directly so that we can address them and improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 Terrible

Steven

Viaje familiar
No le gustó: Servicio y personal y servicios
Nothing
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Steven, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team for further improvement. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Hello Robin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

8/10 Bueno

Rickie

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 2 nov. 2023
Hello Rickie,Thank you for sharing this rating, and we welcome you to visit us again anytime

8/10 Bueno

Sheri

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 6 sept. 2023
Hello Sheri,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 16 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

Jonathon

Viaje en pareja
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
All of the cloth items in the room (i.e. bedding, chair, carpet, etc.) was damp. We don't know if it was the humidity or what, but it was weird. We would've said something to the front desk worker, but they were coughing a lot (they mentioned having pneumonia?), and we think they were not sober on our late night arrival. Because of the potential for infection/dealing with someone under the influence, we decided to just deal with it, and sleep under damp covers since it was a safe place to sleep on our way home.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 14 ago. 2023
Hello Jonathon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Amy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 6 jun. 2023
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Malo

Cathy

Viaje familiar
No le gustó: Servicio y personal
Date time desk clerk, she was very rude , but the rest of the staff was excellent
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 25 may. 2023
Hello Cathy, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Ira

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 17 may. 2023
Hello Ira,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Becky

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The Manager Michelle was ruder than ever to me. Told me to go stay elsewhere & she Refused to help me.
Se hospedó 3 noches en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hello Becky, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Malo

Rachel

No le gustó: Condiciones de la propiedad
The pool area smelled of too much chlorine and burned eyes. The oven was down at hotel and therefore very limited breakfast available. 0 protein, mostly carb loaded items, no fruits or other options, juice was out. No one at front desk to do full signout. Ended up leaving cards in box and hoping checkout was completed.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 9 may. 2023
Hello Rachel, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

John

Se hospedó 2 noches en marzo de 2023
Respuesta de Manager, el 5 abr. 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Douglas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 4 may. 2024
Hello Douglas,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Please feel free to reach out to our management team for any additional assistance or feedback you may have.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 19 mar. 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bueno

Janie

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 5 abr. 2023
Hello Janie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bueno

Casey

Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 25 mar. 2023
Hello Casey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Terra

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 22 feb. 2023
Hello Terra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Rachael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 5 feb. 2023
Hello Rachael,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

ruben

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Very clean
Respuesta de Customer Care Team, el 5 ene. 2023
Hi Ruben, Thank you for your review. We appreciate you telling us that you found our property clean. At Holiday Inn Express Muskogee, we strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

10/10 Excelente

Nancy

Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 7 mar. 2023
Hello Nancy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Bueno

Viviana

Respuesta de Customer Care Team, el 4 abr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 31 dic. 2022
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 24 dic. 2022
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excelente

Prakash

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Care Team, el 4 abr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Malo

Bonnie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The front desk had no staff for about 10 minutes so I had to wait to check in. I booked this hotel for the hot tub. The pool was cloudy and the hot tub was absolutely disgusting. Bed was comfy and room was clean.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 7 dic. 2022
Hello Bonnie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

Nathaniel

Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager, el 30 nov. 2022
Hello Nathaniel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Care Team, el 1 nov. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Excelente

David

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 19 oct. 2022
Thank you so much for your feedback!

2/10 Terrible

mallela

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
they give us a very dirty room it was disgusting
Se hospedó 2 noches en octubre de 2022
Respuesta de Manager, el 18 oct. 2022
Hello mallela, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 Excelente

Alejandro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 12 oct. 2022
Hello Alejandro,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 10 oct. 2022
Hello Robert,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

Sherry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 10 oct. 2022
Hello Sherry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Jon

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager, el 15 dic. 2022
Hello Jon,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excelente

Troy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 25 ago. 2022
Hello Troy, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excelente

Teresa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 9 nov. 2022
Hello Teresa,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Customer Care Team, el 10 ago. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Malo

Rebekah

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs major updates.
The staff was really the only good thing. They tried so hard, but the property has a lot of problems. They need some major maintenance and updating down. Was put into wrong type of room, and then at midnight they gave the room to someone else and as we are sleeping, people walk in with a key card. Rooms weren’t gross, but they can do better.
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 8 ago. 2022
Hello Rebekah, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Malo

Durla

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Poor stay
The air conditioner didn’t work the pool and hot tub was closed down and the pool was the main reason for booking
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 31 jul. 2022
Hello Durla, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our air conditioner as well as our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2022
Respuesta de Manager, el 24 oct. 2022
Hello JOHN,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Terrible

Edgar

We booked this room for our anniversary evening out.the indoor pool was down and hot tub was down.one of the main reason why we went to stay there.I asked if we could cancel and they said no
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 17 jul. 2022
Hello Edgar, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our room and your comments about our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bueno

JoAnna

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 14 jul. 2022
Hello JoAnna, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

Melissa

Viaje familiar
Sadly, avoid it. Not safe.
Good: the room was clean, breakfast was good, SOME of the staff was friendly. Evening staff was great. Bad: pool broken, hot tub broken, sauna broken. Gas was stolen out of my truck in the parking lot. My son’s car has a locking gas cap so they tried to pry his open. Homeless people wondering around the parking lot and I reported it but front desk said they’re harmless. After paying $2000 for the stay, the older woman working the front desk, accused me of stealing dirty towels at checkout.
Se hospedó 14 noches en junio de 2022
Respuesta de Manager, el 5 jul. 2022
Hello Melissa, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Malo

Sandra

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was very friendly. I booked the hotel because of the pool and was NOT told until check in that it was out of commision. This seems to be happening a lot with hotels i have lately booked. Not happy about nit being informed of this so i could switch if i needed to.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 4 jul. 2022
Hello Sandra,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay