Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 19 de 27 opiniones" "
10 - Excelente
19
Puntuación de 8, es decir, Bueno. Basada en 5 de 27 opiniones" "
8 - Bueno
5
Puntuación de 6, es decir, Aceptable. Basada en 1 de 27 opiniones" "
6 - Aceptable
1
Puntuación de 4, es decir, Malo. Basada en 1 de 27 opiniones" "
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 1 de 27 opiniones" "
2 - Terrible
1
8.6/10
Limpieza
8.8/10
Servicio y personal
9.0/10
Servicios
9.4/10
Condiciones de la propiedad
9.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Naom
Viaje familiar con niños
18 abr. 2024
Le gustó: Servicios y condiciones de la propiedad
Friendly and clean place
Naom
Se hospedó 3 noches en abril de 2024
10/10 Excelente
inho
Viaje familiar con niños
24 mar. 2024
Le gustó: Servicios y condiciones de la propiedad
pool is very nice.
inho
Se hospedó 2 noches en marzo de 2024
10/10 Excelente
Tommy
Viaje en pareja
14 dic. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
I will always stay here going forward
Tommy
Se hospedó 5 noches en diciembre de 2023
Respuesta de Karen Nanjala- Guest Relations Officer., el 17 dic. 2023
Dear Tommy,Thank you so much for your heartwarming message! We are delighted to hear that you had such a positive experience during your stay with us at Cysuites Apartment Hotel. Your kind words are truly appreciated and motivate us to continue providing exceptional service.We look forward to welcoming you back on your future visits. Once again, thank you for choosing to stay with us. We can't wait to host you again in the near future.
10/10 Excelente
Peninah
26 nov. 2023
Staff very professional, kind and caring.
Location
Acessibility
Rates
Peninah
Se hospedó 15 noches en noviembre de 2023
Respuesta de Karen Nanjala- Guest Relations Officer., el 2 dic. 2023
Dear Peninah,Thank you for choosing Cy suites Apartment Hotel. I'm delighted to hear that you had such a positive experience with our staff. At Cy suites Apartment Hotel, we take great pride in providing excellent customer service, and it's always rewarding to receive feedback like yours.Our team works hard to ensure that every guest feels valued and well taken care of. We genuinely appreciate your kind words and look forward to welcoming you back for another exceptional experience. Thank you once again for choosing Cy suites Apartment Hotel. We truly value your patronage and hope to have the pleasure of serving you again soon.Best regards,Karen Nanjala.Guest Relations Officer.
10/10 Excelente
Jose
Viaje en pareja
31 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great convenient location
Jose
Se hospedó 9 noches en octubre de 2023
Respuesta de Karen Nanjala _Guest Relations Officer., el 2 nov. 2023
Dear Jose,Thank you so much for your kind words! We're thrilled to hear that you appreciate our convenient location. Our team takes great pride in ensuring that our guests have easy access to all the attractions and amenities the area has to offer. We're here to make your experience with us as enjoyable as possible. Thank you for choosing Cysuites Apartment Hotel.
10/10 Excelente
IAN
17 sept. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Location Nice clean roos rooms in a Secure place. Nice Bar overlooking the pool
IAN
Se hospedó 2 noches en septiembre de 2023
Respuesta de Karen Nanjala _ Guest Relations Officer., el 24 sept. 2023
Dear Ian,Thank you for choosing to stay at Cysuites Apartment Hotel! We're thrilled to hear that you found our rooms clean and the location secure. Your comfort and satisfaction are our top priorities, and we're here to ensure you have a fantastic experience.Our bar overlooking the pool is indeed a wonderful spot to relax and unwind. Whether you're looking to enjoy a refreshing drink, take in the beautiful view, or simply soak up the sun by the poolside, we're delighted to provide you with this enjoyable amenity.Once again, thank you for choosing us as your destination.
8/10 Bueno
Cliente verificado
Viaje familiar
28 ago. 2023
Le gustó: Limpieza
Cliente verificado
Se hospedó 1 noche en agosto de 2023
Respuesta de Karen Nanjala _Guest Relations Officer., el 11 sept. 2023
Dear valued guest,Thank you for sharing with us an outstanding review about your recent stay at Cy suites Apartment Hotel.We look forward to hosting you again.
10/10 Excelente
inho
Viaje familiar
22 ago. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was great, they upgraded our room, and it was spectacular!!! We loved modern bathroom, clean and luxurious rooms, livingroom, kitchen and heated pool which was amazing.
This is one of the best place for family in Nairobi.
inho
Se hospedó 2 noches en agosto de 2023
Respuesta de Karen Nanjala _Guest Relations Officer., el 27 ago. 2023
Dear value guest,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic experience during your stay at Cy suites Apartment hotel.It brings us immense joy to know that you enjoyed the room upgrade and found it spectacular. We take pride in providing our guests with comfortable and luxurious accommodations, and it's great to hear that the modern bathroom, clean and luxurious rooms, living room, kitchen, and heated pool met your expectations.Your kind words about our property being one of the best places for families in Nairobi mean the world to us. We strive to create a welcoming and enjoyable environment for all our guests, and it sounds like we succeeded in providing you with a memorable experience.Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back to our hotel in the future.
6/10 Aceptable
Alexander
Viaje de negocios
10 ago. 2023
Alexander
Se hospedó 3 noches en agosto de 2023
Respuesta de Karen Nanjala _ Guest Relations Officer., el 27 ago. 2023
Dear Alexander,Thank you for sharing your feedback about your recent stay at Cy suites Apartment Hotel.It was a pleasure hosting you.Looking forward to hosting you in the near future.
10/10 Excelente
Anjan
Viaje en grupo
13 jul. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Excellent apartment.
Anjan
Se hospedó 5 noches en julio de 2023
Respuesta de Karen Nanjala _ Guest Relations Officer., el 23 jul. 2023
Dear Anjan,Thank you so much for your kind words! I'm delighted to hear that you had an excellent experience at our apartment. We strive to provide the best possible service and comfort for all our guests, and your feedback is truly appreciated.Thank you for choosing Cy suite Apartment Hotel, and we look forward to welcoming you back soon!
10/10 Excelente
inho
Viaje familiar
5 jun. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
I loved the reasonble rate, clean swimming pool, and spacious apartment. But the preparation of clean towels was so late. But I want to come back to this place again. My family had a great time in here.
inho
Se hospedó 2 noches en junio de 2023
Respuesta de Karen Nanjala _Guest Relations Officer., el 23 jul. 2023
Dear valued guest,Thank you for taking your time to share your feedback with us. I am thrilled to hear that you enjoyed your stay with us overall, and that you appreciated our reasonable rates, clean swimming pool, and spacious apartments. It warms our hearts to know that your family had a great time here.We apologize for the inconvenience you experienced with the late preparation of clean towels. Your feedback is essential to us, as it helps us identify areas for improvement. Rest assured, we take your comments seriously, and we will address this matter with our housekeeping team to ensure that such delays are minimized or eliminated in the future.Thank you for choosing Cy suites Apartment hotel for your stay, and we can't wait to create more wonderful memories with you and your family in the future.
10/10 Excelente
Robert
Viaje en pareja
15 may. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice stay in the heart of town but pretty quiet.
Robert
Se hospedó 8 noches en mayo de 2023
Respuesta de Karen., el 19 may. 2023
Thank you for sharing the experience you had with us! We are glad to hear that you had a nice stay at Cy suites Apartment Hotel. We would like to express our gratitude for your positive comment and we would love to have the chance to welcome you back in the nearest future.
8/10 Bueno
MATHEW
6 may. 2023
Le gustó: Limpieza y comodidad de las habitaciones
MATHEW
Se hospedó 3 noches en abril de 2023
Respuesta de Karen, el 19 may. 2023
Thank you for the review and rating on your recent experience at Cy suites Apartment Hotel.My team and I are very pleased to hear that you had a memorable stay and we look forward to welcoming you back soon.
10/10 Excelente
MATHEW
30 abr. 2023
MATHEW
Se hospedó 2 noches en abril de 2023
Respuesta de Karen., el 19 may. 2023
Thank you for the ten star rating and the very positive review on your recent experience at Cy suites Apartment Hotel.We are delighted to note that we made your stay memorable.My team and I hope to have the opportunity to host you once again in the coming days.
10/10 Excelente
MATHEW
26 abr. 2023
MATHEW
Se hospedó 2 noches en abril de 2023
Respuesta de Karen., el 19 may. 2023
Thank you for the ten star rating and the very positive review on your recent experience at Cy suites Apartment Hotel.We are delighted to note that we made your stay memorable.My team and I hope to have the opportunity to host you once again in the coming days.
10/10 Excelente
Paul
Viaje en pareja
8 mar. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
We had a great stay!
Paul
Respuesta de Karen Nanjala _Guest Relations Officer., el 23 jul. 2023
Dear Paul,Thank you for taking your time to share your wonderful feedback with us! I am thrilled to hear that you had a great stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we were able to make your experience enjoyable and memorable.We hope to welcome you back soon for another fantastic stay. Once again, thank you for choosing Cy suites Apartment Hotel as your preferred Hotel.
10/10 Excelente
Yetmgeta
25 oct. 2022
Le gustó: Limpieza y comodidad de las habitaciones
Yetmgeta
Se hospedó 4 noches en octubre de 2022
10/10 Excelente
Fernando
Viaje familiar con niños
10 sept. 2022
Le gustó: Condiciones de la propiedad
Clean. Comfortable. Great service. Really good food. And restaurant overseeing the pool makes things easy more enjoyable for parents.
Fernando
Se hospedó 1 noche en septiembre de 2022
Respuesta de Caroline, el 22 sept. 2022
Dear Fernando,It is always our pleasure to host you at Cysuites Apartment Hotel. With an aim to meet and exceed our guests' expectations, there is nothing more rewarding than an affirmation that we are meeting this goal through comments such as yours. The team and I are excited to learn of your compliments and looking forward to your next stay.Regards,Caroline.
2/10 Terrible
Cliente verificado
Viaje en pareja
9 may. 2021
Le gustó: Servicios
The standards for this apartment hotel have really gone down since I stayed in 2019 for a month not as excellent as it used to be I noticed the apartment has cockroaches and a day before I checked out someone went into my bag and steal some cash absolutely disappointed
Cliente verificado
Se hospedó 11 noches en abril de 2021
Respuesta de Regards, , el 11 may. 2021
Dear Patrick,
Thank you for taking your time to share your experience at Cysuites. We are always listening to comments from our valued guests and strive to improve. We shall follow up on key notes addressed and give feedback .Thank you once again and looking forward to hosting you in the near future. Regards, Naomi Front Desk Supervisor.
8/10 Bueno
Cliente verificado
28 abr. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very friendly and accommodating. The food was delicious. Privacy was utmost.
Cliente verificado
Se hospedó 10 noches en abril de 2021
Respuesta de Front Desk Supervisor, el 30 abr. 2021
Dear Valued Guest,
Thank you for taking your time to share your experience at Cysuites Apartment. We look forward to hosting you in the near future.
Regards
Naomi Sanguli
4/10 Malo
Cliente verificado
4 mar. 2021
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Cliente verificado
Se hospedó 15 noches en febrero de 2021
Respuesta de Regards, Cysuites Apartment Hotel, el 15 mar. 2021
Good day, Thank you for your feedback.
10/10 Excelente
Cliente verificado
Viaje en pareja
8 feb. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy.
Cliente verificado
Se hospedó 7 noches en enero de 2021
Respuesta de Regards, Cysuites Apartment Hotel, el 9 feb. 2021
Dear valued guest,
Thank you for taking your time to review us.
On behalf of the entire team, kindly receive heartfelt thanks for such a wonderful review you have shared.
Regards,
Naomi Sanguli
Front Office Supervisor
10/10 Excelente
Rachelle
31 dic. 2020
Rachelle
Se hospedó 7 noches en diciembre de 2020
Respuesta de Regards, Naomi Front Desk Supervisor, el 9 ene. 2021
Dear Rachelle,
Thank you for taking time to review us. We do appreciate your feedback.
Looking forward to host you.
Regards,
Naomi Sanguli.
8/10 Bueno
Ruth, Texas
Viaje familiar
24 dic. 2020
Le gustó: Servicios y condiciones de la propiedad
Very convenient location staff very pleasant and helpful . Have a beautiful pool heated !!
Ruth
Se hospedó 4 noches en diciembre de 2020
Respuesta de Front Desk Supervisor, el 9 ene. 2021
Dear Ruth,
Thank you for your feedback.
We glad to hear you enjoyed your stay at Cysuuites Apartment Hotel.
Looking forward to host you and your family.
Regards,
Naomi Sanguli
10/10 Excelente
Osmo
Viaje de negocios, Viaje familiar
14 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff
We had problems when checking in because the payments from the Hotels.Com had not gone through to hotel. Luckily we were accepted in (after giving the number to my other card.) The apartment was good and comfortable. The staff cleaning the room was excellent; sometimes minor things were forgotten to do. Food in the restaurant was very good but the service was occasionally much slower than expected. The restaurant is very comfortable to spend time. The bar is good; our special thanks go to Yusuph the bar attender whose way of serving the customers was professional and awesome. Our decision to grade the hotel was finally excellent; the reason was that they kindly allowed us to keep our room longer without cost while waiting our flight back home.
Osmo
Se hospedó 6 noches en febrero de 2020
Respuesta de Warm Regards, Naomi Sanguli. Front Desk Supervisor, el 16 mar. 2020
Dear Osmo,
Thank you for taking the time to review us. We much appreciate your honest feedback. We are always listening to the critical comments of our valued guest, We are striving to ensure that we deliver the highest standard of service and we have this at heart Thank you very much for your words of praise- especially for the outstanding service you received from our team member, Yousuf. We are looking forward to hosting you again.
8/10 Bueno
Cliente verificado
4 feb. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 4 noches en enero de 2020
Respuesta de Regards,Naomi S., el 6 mar. 2020
Thank you for taking the time to rate us.
10/10 Excelente
Cliente verificado
31 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad