Patio

Opiniones de Holiday Inn Express Nashville Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Nashville Airport, an IHG Hotel
1111 Airport Center Dr, Nashville, TN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 447 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 144 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 93 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 77 de 1003 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

hugo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien muy bien ubicado y servicio 24 horas al aeropuerto
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Indys

Le gustó: Limpieza y servicio y personal
Customer service not good check-in
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Yadira

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Agradable, seguro, comodas las instalaciones, buen ambiente, facil acceso a lo que buscamos y rapido acceso al aeropuerto
Se hospedó 1 noche en mayo de 2023
Respuesta de Jesse Nichols--General Manager , el 9 jun. 2023
Thank you for your feedback Yadira! We really appreciate it!

10/10 Excelente

Brenda Janete Rivera

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lugar tranquilo y limpio. Excelente el personal de Front Desk
Se hospedó 3 noches en mayo de 2022
Respuesta de Steve K, el 22 jun. 2022
We appreciate your rating, review and business!

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel, céntrico , limpio y en general el personal muy amable
Se hospedó 2 noches en noviembre de 2021
Respuesta de Steve K, el 14 ene. 2022
We appreciate your rating and review!

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 3 noches en noviembre de 2020
Respuesta de General Manager, el 26 nov. 2020
Thank you very much for your perfect review! We are happy to see that you enjoyed your stay.

4/10 Malo

Ervin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de General Manager, el 26 ago. 2020
I regret that your stay was not to your full satisfaction. I hope we can better serve you in the near future.

10/10 Excelente

Elaine, ephrata

Viaje familiar
Le gustó: Servicios
The shuttle service was fantastic. I truly appreciate a hotel with 24 hour shuttle service.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean friendly
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Stacy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Firstly, the hotel is in good condition, rooms are of a high standard. I didn't have any issues with the hotel itself. Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

6/10 Aceptable

Silvia

Viaje en pareja, Viaje familiar
No le gustó: Condiciones de la propiedad
The pool was green, and my card key kept going out of service. I had to have it checked 4 times or more.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Tiquencia, Baton Rouge

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The coffee maker did not work
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Ramaiyer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quite close to airport and property has a shuttle. So super convenient
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Karri

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Lakisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like the comfort & quietness, but breakfast didn't have a lot of options & no waffle maker.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jackie

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Stayed here to utilize shuttle to airport but were not told one bag per person if shuttle is booked solid so shuttle wasn’t reliable because couldn’t confirm if booked or not
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to airport, clean, friendly staff, great shuttle service
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Wade

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shuttle service is always timely.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carolyn

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is comfortable and pleasant and not too expensive.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jacqueline

Viaje en pareja
Le gustó: Condiciones de la propiedad
Parking & shuttle to airport
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Malika

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cathy

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Close to airport. Great shuttle service
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jerry

No le gustó: Limpieza y servicio y personal
staff wanted more money
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Janet

Le gustó: Servicios y condiciones de la propiedad
Holiday Inn, a family middle class hotel, has never charged me to park my car in the parking lot. Understandable for those that park and fly.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Natalye

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
When i arrived the girl on shift had no key cards for the room and said that the general manager wouldn’t supply keys and didn’t know where the key was to the supply closet was and it was just awful will never go there again. Imagine traveling to check in and be told they dont know what to do. POOR MANAGEMENT
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

CARMELA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Patera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Water pressure was great in shower. Bes was comfy. Checkin was quick
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christine, Little Rock

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good area and place
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Joseph, Sacramento

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christopher

Viaje de negocios
Great place to stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Miguel Carrasquillo, el 4 mar. 2024
Thank you for your kind words and feedback. We look forward to serving you in the near future.Miguel CarrasquilloGeneral Manager

10/10 Excelente

PAUL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a good stay, room was a little unclean, but for the most part a good experience
Se hospedó 3 noches en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Holiday Inn Express.I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. I am sorry to hear, that we did not met the following criteria. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excelente

Hiroshi

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Marc

Le gustó: Limpieza
No le gustó: Servicio y personal
My wife got in late and got a few food items about 10:30. They said they would chatge them to the room ,all good . They called at 12 woke her up and told her she needed to come down and sign for them.
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again!

4/10 Malo

Russell

No le gustó: Condiciones de la propiedad
I could not adjust the temperature in my room. The air conditioning was running and I could not turn it off. There was something wrong with the keypad. I told the lady at the front desk and she said the would send someone to check it out. They never showed up. It got so cold in my room I eventually had to leave and sleep in my car. I wish I had went to a different hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excelente

Connie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is friendly and makes you feel welcome.
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

6/10 Aceptable

Susan

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Our room was never cleaned or new towels given the entire stay even after reporting it the first day. Our keys did not work. From the first time we always had to return to the front desk to have them reset. The subsequent days same thing. We did have a great shuttle driver.
Respuesta de Celimar Figueroa, el 5 mar. 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Aceptable

Michael

Viaje familiar
Le gustó: Limpieza
Not my favoeite place to stay. Shower water oressure really low.
Se hospedó 2 noches en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excelente

burton

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

BETSY, PORTER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every one was awesome
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very nice stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excelente

Staci

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed one night. Check in was a breeze, room is nice and clean, and property is well kept.
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excelente

Deanta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and comfortable bed
Se hospedó 1 noche en febrero de 2024
Respuesta de Celimar Figueroa, el 5 mar. 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.