I reserved a wheelchair accessible suite and did not get it. One of my sisters is in a wheelchair. It wouldn't fit through the bathroom door. We had to help her to the toilet. The shower was not roll in, so she couldn't take a shower. There was no bench as I was told. The suite was not classified as accessible at the front desk. I spoke with the manager about our issue. He was empathetic but of course they do not make the reservations, you do. So when there was no accessible suite available you booked us into what is a deluxe. I managed hotels for over 40 years and never once did I not let a guest know if there was an issue with the room type. You should have let me know. The ADA will be made aware of your lack of responsibility to your guests.