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Opiniones de La Quinta Inn & Suites by Wyndham Nashville Franklin

2.5 out of 5
La Quinta Inn & Suites by Wyndham Nashville Franklin
4207 Franklin Commons Ct, Franklin, TN

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 200 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 191 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 192 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 186 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 236 de 1005 opiniones" "

5.6/10

Limpieza

7.2/10

Servicio y personal

5.6/10

Servicios

5.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Yalena

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy malo
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

José Miguel

Le gustó: Limpieza, servicios, condiciones de la propiedad
Good
Se hospedó 1 noche en julio de 2023
Respuesta de Daviry Anoj, el 3 ago. 2023
Dear Jose,Thank you very much for the awesome 5/5 star. I am very glad you had incredible stay with us. We look forward in welcoming you back soon.

2/10 Terrible

Carlos abimael

Se hospedó 1 noche en junio de 2022
Respuesta de Danny P., GM, el 28 jun. 2022
It was a pleasure having you here as our guest and your feedback is very important to us. Right away, from the first rating of your review, I was shocked to learn that your experience was so disappointing. Your feedback about your room experience was brought to the attention of the appropriate leaders immediately to address and correct these shortfalls and prevent recurrences. We will be sure to keep your comments in mind when making decisions to better our guest experience and communications moving forward. We really appreciate your comments and sincerely hope to have the chance of welcoming you back again in the near future to restore your faith in us.

10/10 Excelente

Rodrigo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Danny P., GM, el 30 dic. 2021
Thank you for your outstanding review. We cannot thank you enough for your great review! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. Again, I am pleased you enjoyed our property and sincerely hope to have the chance of welcoming you back in the near future.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2020
Respuesta de Aaron Hardison, el 18 ene. 2021
Thank you so much for letting us know we did a good job for you!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de Kerri, el 22 jun. 2020
I am truly sorry that your stay was not great. We here at Laquinta want each guest to have a great stay. I hope that we were able to resolve any issues you may of had. Thank you and hope to see you soon.

2/10 Terrible

Marc A

No le gustó: Limpieza, servicios, condiciones de la propiedad
Lights shining direct into room with ineffective shades.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Angela

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The guy at the check in desk is very nice and very accommodating. He goes above and beyond with his hospitality.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

James

Viaje con mascota
No le gustó: Limpieza y servicios
Property was being renovated. Hallway carpets were disgusting. Room was nice and clean. My key stopped working and I waited at the front desk over 20 minutes waiting for someone to even come back. Hot tub was broken, pool was gross. Hot water took 15 minutes to warm up enough to even take a shower in the room.
Se hospedó 2 noches en abril de 2024

4/10 Malo

CYNTHIA

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was convenient to our dog show. The property is undergoing major renovations. The pool looked dirty so decided not to go in. The hot tub was broken. Not much for breakfast, no tea no juice. Only bread, waffles or cereal. Was much better a few years ago. Bucket on 2nd floor catching water from open ceiling. Carpet disgusting. Waited 10 minutes for someone to appear to check us in.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Taylor

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Overall it was just a little sketchy. The carpet was stained in the halls - I believe they are doing some renovations but it looks a little gross. My friend in another room had dirty bedsheets. My curtain broke when I tried to pull the curtains down. The staff was very kind, but the hotel itself was cheap and a little gross.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Ryan

Le gustó: Limpieza y servicio y personal
Rooms are clean. Under a current remodel so the hallways are a little rough.
Se hospedó 5 noches en abril de 2024
Respuesta de Daviry Anoj, el 27 abr. 2024
Dear Ryan,Thank you for sharing our feedback with us on your recent stay at our hotel.We are happy to hear that your room was clean upon arriving to your room. As we are finishing up on remodeling our rooms as well as our hallway carpet, we hope next time you come visit us it would be much better experience.

4/10 Malo

Kenneth

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place is under renovation! Should have been informed of this! Dirty disgusting elevator was out if order 3 days out of our 4 days! Breakfast bar nasty.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, nice room. Some room renovations going on but other than that we had no
Se hospedó 1 noche en abril de 2024
Respuesta de Daviry Anoj, el 27 abr. 2024
Dear Robert,Thank you for the awesome review and 5star rating.We are very pleased to know that you enjoyed your stay with us. I am happy to hear that our staff were there to assist you to widen the guest experience you well deserved. As we are progressively finishing up on remodeling our rooms and hallway carpet, we welcome the opportunity to serve you once more.Best Regards,

8/10 Bueno

Joseph

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Chasity

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Was a great stay. We came during construction so the old carpet had paint all over it, dust everywhere but the room was nicely updated.
Se hospedó 3 noches en abril de 2024

4/10 Malo

Nicolle

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
The place was a huge mess everywhere and had stuff all over the floor. There was barly any food options and a lot was out of order. And for so e reason the pool was like a ice bath, absolutly freezing couldnt go into
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Hugh

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Carlye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Otelo

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Property was in construction
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Tara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Place was run down, the staff sucked we had no pillows and they wouldn’t give us any, said free breakfast they had no food or drinks not even water the vending machines were broke it was a absolute nightmare here!!! DO NOT BOOK A ROOM HERE
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

ROGER

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very noisy traffic noise , poor quality windows do not dampen noise., some power flickering not weather related. The newly renovated room is well done, great 65"tv.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No shower curtain, took awhile to connect to internet and difficult to work tv remotes. Microwave in room would have been nice.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kathy

Viaje en pareja
Le gustó: Servicios
The room had been newly remodeled and was very nice! And the room was very clean. It looks like they are still working on the hallways and lobby which is good because they are a little tired and dated. The juice maker at morning breakfast was broken. But all in all I was very pleased with our room and it completely served our purpose.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Brian

Viaje familiar
This place needs a lot of work. The staff were very kind, but the hotel is run down, and not real clean. They may be trying to renovate it.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kristina

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Krysti

Viaje familiar
This is NOT the place to stay! Check-in was fine, but the place is in terrible condition. Lots of renovations going on in all areas of the hotel. During checkin, the front desk person was on the phone and assuring some potential guest that they were just doing a little “touch up”. Simply a lie. Our room was spacious and the bed was comfortable, but that’s the only good thing I can say there. Dirty floors, no toilet tissue, bright light coming in during the night, air conditioner rattled when running, tv volume stuck on LOUD and unable to lower volume, and skimpy breakfast. When we arrived in the breakfast area, the water dispenser spigot was open and emptying onto the floor. We closed the spigot and notified the employee at the front desk (some 20 feet away). He just looked at us and did nothing. Did not even put out a wet floor caution sign! Twenty minutes later water was still standing on the floor. This was not the first bad experience we had at a La Quinta, but it will be our last. We will never stay in a La Quinta again!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The gal at the front desk was lovely. The room was newly renovated, but not fully detailed and cleaned up from construction. There was even a door hinge left on the vanity. The floor had residue from the construction in the bathroom. Could be a nice place, but not ready yet.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Karl

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst La Quinta on Earth. Whole hotel is under construction. Doors and door frames in the hallway drywall, dust everywhere and construction cruise running drills, grinders and welding from about 8:30 AM to 8:30 PM every night. stayed three nights asked for room service every day. Never got it; one excuse after another. Their complementary buffet consist of coffee, plain bagels, plain toast, waffles, and two kinds of cereal with milk. No juice no fruit no yogurt not even any sweetener other than sugar. No towels at the pool. no extra security lock on the door and not even any hangers to put my clothes up with asked for hangers. They said they ordered the wrong one. Tough luck. Don’t stay here don’t.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Katayoun

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Rebecca

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It will be very nice when the renovations are complete. What had been done is nice but I had a large paint smell and it as well as renovation dust caused my allergies to react and my asthma to bother me.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Imani

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Food was not good
Se hospedó 5 noches en febrero de 2024

6/10 Aceptable

Justin

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Outside of lobbies were filthy with paint stains and rips of some sort if I remember, hotels themselves were pretty clean though. But the outside could use some new renovations for brand new carpet.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Katayoun

Se hospedó 3 noches en febrero de 2024

4/10 Malo

laura

No le gustó: Limpieza, servicios, condiciones de la propiedad
Pool and hot tub out of service due to construction; this info not available while reserving. Highway noise was an issue. Elevator, carpet, corridors in disrepair.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Russell

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If I had known there was construction going on at the hotel I would not have stayed there. Also there’s a horrible mildew smell
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

elisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
it was near to the food places and galleria mall
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

Renee

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Janet

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jennifer

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The heater didn’t work in the first room, had to move to a 2nd. The front desk forgot she put us in the room and walked in on us at 11:00pm. The place looked like animals had urinated and pooped all on the hallway carpet. A Kleenex was stuck in the peep hole for (privacy). Construction grinding noise from the remodeling until 9pm and starting at 7:30am. Hot tub and pool filthy! Would not recommend.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Mario

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Rooms are nice. Hotel is in middle of renovation. Although some things don’t work at the hotel, included in breakfast. Staff are nice.
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Kimberly

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

James

Viaje en grupo
Le gustó: Servicios
I wish breakfast was open
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Monica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pool lights never came on, not enough towels in hotel for pool and room. Breakfast selection horrible. Staff not helpful. Renovated room but nothing in it but 2 towels for 4 people and a lot of soap.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was very nice and the desk clerk was very friendly and accommodating!
Se hospedó 2 noches en enero de 2024

2/10 Terrible

jonathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024

2/10 Terrible

Joseph

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Byron A

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Dianna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024