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Opiniones de Meliá Nassau Beach - All Inclusive

4 out of 5
Meliá Nassau Beach - All Inclusive
1 West Bay Street - Cable Street, Nassau, New Providence

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 247 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 331 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 219 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 113 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 89 de 999 opiniones" "

7.6/10

Limpieza

7.4/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 3 noches en noviembre de 2019
Respuesta de Guest Experience Maanger, el 9 dic. 2019
Dear Guest, Thank you for your rating. Warm regards, Cecilia Sit Guest Experience Team

10/10 Excelente

Melina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Volveria!
Hi, In overall we had a great time. We really enjoyed our stay. The only thing was our frightening experience with the elevator after.. That incident is the only thing keeping me from rating my experience there as fantastic.
Se hospedó 2 noches en octubre de 2019
Respuesta de Guest Experience Manager, el 9 dic. 2019
Dear Melina, We are very delighted to have you as our guest. thank you so much for the wonderful feedback and we do apologize for the elevator incident. Sincerely, Cecilia Sit Guest Experience Team

8/10 Bueno

JuanjoChavez, Barcelona

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La zona y la playa son excelentes El hotel está muy bonito y la cómoda del restaurante mexicano y de sushi son excelentes Deberían de quitar la alfombra de las habitaciones y ofrecer opciones de camas doble o un caña grande por el mismo precio Saludos
Se hospedó 6 noches en octubre de 2019
Respuesta de Gerente de experiencia del huésped, el 26 dic. 2019
Querido Juan, Gracias por calificar nuestro resort y agradecemos sus comentarios. Compartiremos sus comentarios con nuestro equipo de gestión para mejorar los procesos. Sinceramente, Gerente de experiencia del huésped

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El Hotel esta frente a la playa y tiene un bar cerca asi como servicio en la playa
Se hospedó 3 noches en octubre de 2019

8/10 Bueno

Alexandra

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Me gusto la playa. No me gusto la comida del buffet, poca variedad, falta de sabor, repetitiva. Muy poca calidad en los shows de noche.
Se hospedó 7 noches en agosto de 2019

10/10 Excelente

VICENTE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mejor opción todo incluido en Bahamas
Nuestra experiencia, ha sido muy buena. Nos alojamos la semana pasada en este hotel durante 5 dias y estamos encantados. A nuestra llegada, nos proporcionaron un early check in y nos dieron un upgrade a una habitación con vistas a la piscina. La habitación limpia, amplia y muy cómoda. Por la tarde nos llevaron una botella de cava y unos bombones y una carta del director ya que habíamos comentado que celebrábamos nuestro segundo aniversario de boda. Fue todo un detalle. La playa de Cable Beach es impresionante: arena blanca, aguas calidas y cristalinas... Ofrecen la posibilidad de que realices actividades como padel surf, kayak, buceo... sin ningún coste y luego ofrecen otras actividades con coste como motos acuáticas... La comida debemos de decir que también nos sorprendió. Nos esperábamos peor calidad por los comentarios, pero el buffet era variado y los productos de buena calidad. A parte de eso había 4 restaurantes ( mexicano, italiano, japones y tapas) para las cenas que entraban dentro del paquete de todo incluido y eran muy buenos. Solo que debías reservarlos el día de antes. El servicio en general era agradable y servicial y aunque no les dejases propina te atendian correctamente. Creo que este hotel es una de las mejores opciones encuanto a relacion calidad-precio en todo incluido en Bahamas. En mi primer viaje a Bahamas me alojé en el hotel Atlantis y es espectacular pero por lo que pagué allí solo por la habitación, en este hotel he pagado un todo incluido de 10.
Se hospedó 5 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en julio de 2019
Respuesta de Guest Experience Manager, el 20 ago. 2019
Dear Guest, Thank you for the excellent score. Warm regards, Cecilia Sit Guest Experience

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
la gente muy atenta, en todas las áreas. Excelente todo fue muy bien.👍👍
Se hospedó 4 noches en mayo de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
The beach. And the free ferry to Balmoral Island every hour!! Amazing location
Se hospedó 4 noches en mayo de 2019
Respuesta de Yas, el 19 jul. 2019
Thank you for your kind words, we are happy you enjoyed our beautiful beach, location and free tour to Balmoral Island. We look forward to having you as our guest very soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien aunq le Falta mas variedad de comida y de menu, ademas le Hace falta estar mas organizado
Se hospedó 3 noches en abril de 2019
Respuesta de Guest Experience Manager, el 7 may. 2019
Querido invitado, Gracias por los comentarios, apreciamos que compartan. Rectificaremos las expectativas. Sinceramente, Cecilia Sit Gerente de Experiencia

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
El peor perdonal de la hidtoria , demasiado groceros , no les interesa atender o trabajar, no hay ambiente de vacaciones, no tienen show interesantes ni musica en la piscina o en cualquier otro lugar, la comida siempre fria,
Se hospedó 3 noches en abril de 2019
Respuesta de GuestExp-Kenisha, el 23 abr. 2019
We are sorry you were unhappy, we will work to improve our service and products for greater guest satisfaction!

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal
El hotel no es nada espectacular, muy lejos de ser un buen Melia. El personal es poco amable y muy poco servicial. El personal de limpieza de las habitaciones no fue capaz de reponer el minibar o los enseres de la cafetera de manera correcta ni un solo día de nuestra estancia. Destaca como bueno la comodidad de la cama y los mandos directivos del hotel que hacen todo lo posible por que su personal atienda mejor al público. La comida de los restaurantes es aceptable destaca el mexicano (Cilantro). El tiempo en Febrero en Nassau fue bueno aunque con bastante viento frío que hacía casi imposible estar en la playa tomando el sol. La piscina para adultos no está climatizada, sí lo están las otros dos piscinas pequeñas. El jacuzzi está ardiendo, por encima de los 40º de temperatura. El complejo contiguo Bahamar, con casino y restaurantes merece la pena visitarlo. Las excursiones son muy caras, el golf super caro y cualquier cosa que quieras hacer en Bahamas tiene precios desorbitados.
Se hospedó 7 noches en febrero de 2019
Respuesta de GuestExp-Kenisha, el 17 feb. 2019
Querido invitado, Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. ¡Esperamos que vuelva pronto! Kenisha - Departamento de Calidad

6/10 Aceptable

Gina

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
This hotel was just ok. Food was ok, too. Nothing great. The beach is stunning, but too small. It is hard to find chairs available in the beach. The rooms are outdated. At night there is nothing to do. I was expecting to see some night shows that included something like dance performance or alike. Also, it does not feel like a resort, since it is too small so everytime you leave your room you see always the same stuff. Swimming pools don’t have water slides or anything for the youngers. It is nothing great compared to the money you spend.
Se hospedó 4 noches en enero de 2019
Respuesta de GuestExp-Kenisha, el 31 ene. 2019
Dear Gina, Thank you for sharing your experience with our readers. We hope to welcome you back to Melia Nassau Beach in the future! Best wishes, Kenisha Quality Department

2/10 Terrible

Natalia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel estaba todo en obras no se podía dormir del ruido que hacía, el personal muy impertinente y maleducado hablamos con un responsable y nos dijo que no eramos los unicos que se habían quejado tanto del personal como del ruido. Una experiencia nefasta,nos fastidiaron las vacaciones..
Se hospedó 5 noches en diciembre de 2018
Respuesta de Guest Experience Manager, el 5 feb. 2019
Estimado Natalia, Lamentamos mucho su experiencia. Nuestro resort está continuamente buscando formas de mejorar nuestros productos y servicios. Sin embargo, lamentamos que su estancia haya sido desagradable. Sinceramente, Cecilia Sit Guest Experience Manager

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All inclusive
Se hospedó 5 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 7 noches en diciembre de 2019
Respuesta de Guest Service Center Management, el 11 may. 2021
Dear Guest, Thank you very much for your rating and support. We are looking foward to welcoming you back soon. Kind regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2020
Respuesta de Guest Service Center Management, el 30 mar. 2021
Dear Guest, Thank you very much for your rating and visit. We are looking forward to welcoming you back soon. Kind regards

8/10 Bueno

Julie, Ny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it I just wish they had more things to do at midnight on weekends
Se hospedó 4 noches en junio de 2019
Respuesta de Melia Nassau, el 31 oct. 2020
Thank you for your response. We hope you enjoyed the entertainment during the evenings.

2/10 Terrible

Cliente verificado

Se hospedó 4 noches en abril de 2020
Respuesta de Melvern Williamson, el 9 abr. 2020
Good day, Please give us more information as we would welcome your feedback. Warm regards,

2/10 Terrible

Cliente verificado

Se hospedó 4 noches en marzo de 2020
Respuesta de Melvern Williamson, el 6 abr. 2020
Dear Anonymous, can we be of assistance?

2/10 Terrible

Sarah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Closed resort, ignoring request for refund
We arrived on a Sunday, and were told that our stay would be cut short due to closong on Wednesday. No restaurants were open. Just the buffet. No amenities, snorkel gear, etc. Tuesday at 10am we were told to leave by noon. I have not been refunded the 4 nights we had already paid for, and haven't been told they will be refunded or that I'll be compensated in any way. Hotels.com contacted them too, but were told to call back. Phones aren't being answered. Emails ignored. I have emailed the Reservations email as well as the general email address.
Se hospedó 6 noches en marzo de 2020
Respuesta de Melvern Williamson, el 30 mar. 2020
Dear Sarah, Please accept my apology for the delay in response. Please note, due to COVID 19, the resort operation has been suspended. The resort is closed. We understand your urgency to have this matter resolved and we ask for your patience during this time. All emails will be answered. Warm regards,

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We really enjoyed our four night stay. Pretty much everything was good except the room cleanness. Buffet was decent, service was very friendly. Overall happy, would definitely be back.
Se hospedó 4 noches en febrero de 2020
Respuesta de Melvern Williamson, el 27 mar. 2020
Dear Anonymous, Thank you for such a wonderful review. We truly appreciate you taking the time to comment. We will ensure to share the areas you mentioned with the team. We hope to see you back soon. Warm regards,

10/10 Excelente

Hernandez, Boston

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay. Everyone was very accommodating and super friendly! It was our daughters birthday and everyone made her feel so special! The team is wonderful, definitely looking forward to stay there again.
Se hospedó 3 noches en marzo de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Hernandez, Thank you for stay with us and taking the time to give a comments. We hope you will come back and see us soon. Warm regards,

10/10 Excelente

Michelle, Fort Worth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I'd definitely go back. The food was amazing. Everyone went above and beyond
Se hospedó 5 noches en marzo de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Michelle, Thank you for giving us a post and we hope to see you back real soon. Warm regards,

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was great, so friendly and welcoming. The room was clean and spacious.
Se hospedó 4 noches en marzo de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Anonymous, Thank you for such a wonderful post. We do hope you will come back and see us very soon as we would love to welcome you. warm regards,

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was excellent and due to how large the resort is there is something for everyone...
Se hospedó 6 noches en marzo de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Anonymous, Thank you for taking the time to give us such a wonderful post. We look forward to having you back with us. Warm regard,

10/10 Excelente

Leroy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love everything thing, the comfort thr friendly staff the service was excellent
Se hospedó 2 noches en febrero de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Leroy, Thank you for a wonderful post. We are happy your choose to stay with us and hope to see you back soon. Warm regards,

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en marzo de 2020
Respuesta de Melverne Williamson , el 24 mar. 2020
Thank you so much for your rating! We look forward to your next vacation with us in Paradise. Warm Regards,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Variety of restaurants was perfect, pools and hot tubs were great. Proximity to the beach was amazing.
Se hospedó 10 noches en marzo de 2020
Respuesta de Melverne Williams , el 24 mar. 2020
Thank you soo much for your amazing review! We are so elated that you gave us 5 stars! We look forward to hosting you again in the future. Warm Regards,

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I love the view right outside our room of the pools and the ocean I believe that so many of the rooms have this view. The beaches were clean there were plenty of chairs around for all the pools and the beach. I frequently saw the staff cleaning is this virus is going around I do think it could use a little bit more updating as far as the carpet goes. Cleaning the chairs and inside the room and the curtains seem to be needing cleaned on the cushions.
Se hospedó 5 noches en marzo de 2020
Respuesta de Melvern Williamson, el 24 mar. 2020
Dear Anonymous, Thank you for sharing your post with us. We sincerely appreciate you giving a wonderful review. Thank you for noticing the staff taking precaution due to the outbreak. We hope to see you when this is all behind us. Warm regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
WOW! Thank you for rating! We truly appreciate your feedback! Looking forward to hosting you on your next visit! Warm Regards,

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2020
Respuesta de Melverne Williamson , el 25 mar. 2020
Thank you for your comments. As a resort we strive to provide exceptional service to all of our guests and we regret that we fell short in this instance. Please note that we will use your feedback as a training opportunity to improve our operations in the future. We trust that you will allow us another opportunity to regain your confidence on a future stay with us. Warm Regards,

6/10 Aceptable

L, New York

Viaje en grupo
No le gustó: Servicio y personal y servicios
Food was poor. Fairly basic Nicer restaurants needed to book few days ahead for decent time. Still not that exciting and wanted extra for decent dishes.... If you drink worth going all inclusive: if not disappointed Room dated and needed some improvements. Cold tap didn’t work, broken. No full length wardrobe. No conditioner (whole hotel ran out) and tight on replenishing toiletries and water
Se hospedó 3 noches en marzo de 2020
Respuesta de Melverne Williamson , el 24 mar. 2020
Dear L, Thank you for taking the time to share you review from you recent stay with us. We are disappointed that you did not enjoy your stay and restaurants. As a resort we strive to provide exceptional service and we regret that we fell short in this instance. We will definitely use your feedback as a training opportunity to further enhance our resort in the future. Once again we thank you for staying with us. Warm Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en marzo de 2020
Respuesta de Melverne Williamson , el 25 mar. 2020
Thank you for your review. We truly appreciate you taking the time to write us regarding your stay. We look forward to hosting you again in the future. Warm Regards,

6/10 Aceptable

KatGee, Boca Raton,FL

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We were given a room with a view of the construction going on and A tiny view of the water. The front desk staff and dinner reservations staff were rude and extremely unfriendly. To get a dinner reservation is almost impossible so you’ll probably eat at the market place a lot which is bland buffet style foods. If you do get a chance eat at the Mexican restaurant that was delicious and the waiter was great. Also if you happen to get crappy whether like we did with all the heavy winds don’t even count on the pool being heated. Oh yeah and it’s not so family friendly. That hotel was more for young kids and singles.
Se hospedó 3 noches en marzo de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
Dear KatGee, Thank you so much for taking the time to give us such as detailed review. We truly appreciate your feedback. As a resort we strive to provide exceptional service to all of our guests and we regret that we fell short in this instance. This feedback will be shared to enhance training across the property. We are happy that you enjoyed the cuisine at our Mexican restaurant. We trust that you will allow us another Warm Regards

6/10 Aceptable

Karina, New York

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Like the beach , boardwalk, the nearby market open to resort guess , like the pool and the benches fo seating by the beach and pool , like the pool garden lunch and options , like the inside bar and upstairs bar . Didn’t like the pool bar drinks , didn’t like that for Meliá resort while it advertises didn’t have spring breakers resort was packed with young college age adults pre adults that took up entire resort amenities, bar was mostly unreachable , certain drinks ran out and was surprised they didn’t offer top shelf liquor was not the Meliá experience I am used to and priced paid for having spring breakers onsite was over priced . However resort is beautiful but quality of food and liquor could be better for Meliá reputations .
Se hospedó 3 noches en febrero de 2020
Respuesta de Melverne Williamson , el 24 mar. 2020
Dear Karina, Thank you for your detailed review. We are delighted that you enjoyed the beach, boardwalk, pools and garden. We apologize for any inconveniences experienced during your visit. We will use your feedback to improve our operations in the future. Warm Regards,

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
For what I paid I thought the hotel was clean and had all the amenities I expected. My only complaint is that multiple times during the week they claimed to run out of water bottles and felt like I had to pull teeth to get water.
Se hospedó 5 noches en marzo de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
Thank you for your detailed review regarding your stay with us. We sincerely apologize for any misunderstanding regarding the distribution of our water bottles. This information has been shared with the respective management team as a training opportunity to prevent reoccurrences in the future. Warm Regards,

8/10 Bueno

Lexy, New York

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property was beautiful, however at times I felt the staff could have been a little more pleasant and accommodating to their guests.
Se hospedó 5 noches en marzo de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
Dear Lexy, Thank you for much for taking the time to share your feedback with us from your recent stay. We are elated that you enjoyed our property and the atmosphere. We will certainly use you feedback regarding our associated for training purposes. We hope that you will allow us to regain your confidence in this regard on your next visit. Warm Regards,

10/10 Excelente

Nicole, Brooklyn, NY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the Melia, we stayed there for six days and enjoyed every second. Such a great all inclusive resort. The food was great, so was the property and the amenities. I definitely would stay again.
Se hospedó 5 noches en marzo de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
WOW! Thank you for your awesome review! We truly appreciate you taking the time to share about your stay with us. We pride ourselves in providing exceptional service to all of our guests and are delighted that you enjoyed your stay with us in Paradise! Looking forward to your next visit! Warm Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2020
Respuesta de Melverne Wiliamson, el 24 mar. 2020
WOW! 5 STARS! Thank you for your awesome rating! Looking forward to you next stay with us! Warm Regards,

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2020
Respuesta de Melverne Williamson, el 25 mar. 2020
Thank you so much for your review. We truly appreciate your rating. Warm Regards,

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en febrero de 2020
Respuesta de Guest Experience Manager , el 5 mar. 2020
Dear Guest, Thank you for your feedback. Warm regards, Cecilia Sit Guest Experience Manager

6/10 Aceptable

HV, Toronto

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful beach area, facilities were well maintained. Staff service could be better. More often than expected, the staff seemed stand-offish or indifferent. A handful of them were friendly and helpful however.
Se hospedó 4 noches en febrero de 2020
Respuesta de Melverne Williamson , el 24 mar. 2020
Thank you for your review from you recent stay with us at Melia Nassau Beach. We are delighted that you enjoyed our pristine beached and facilities. We will definitely use your feedback to enhance training amongst our associates. We look forward to hosting you again on another visit. Warm Regards,

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This resort had little entertainment and the buffet was very low quality food. The longer we stayed, the worse it got. Construction outside our room was very loud - couldn't open glass doors.
Se hospedó 5 noches en febrero de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
Thank you for taking the time to share your feedback with us. We will use this feedback to improve our operations moving forward. We trust that you will allow us to regain your confidence in the future. Warm Regards,

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de Guest Experience Manager , el 3 mar. 2020
Dear guest, Thank you for your support. We appreciate having you as our guest. Warm regards, Cecilia Sit Guest Experience Manager

8/10 Bueno

Tom, Ohio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean in the room and though out the Hotel the food was good and seem to be fresh . The shops were nice the beach was outstanding and well kept .
Se hospedó 5 noches en febrero de 2020
Respuesta de Guest Experience Manager , el 5 mar. 2020
Dear Tom, We really appreciate your feedback and hope to have you again in the future. Sincerely, Cecilia Sit Guest Experience Manager

10/10 Excelente

Chris, Wichita, Kansas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spent a four day family vacation here, and really liked this place. I'm not sure I understand all of the complaints I see. It isn't a 5 star resort, but it's not advertised to be a 5 star resort. The rooms were more than adequate, especially considering you don't go to the Bahamas to sit in your room. Food was good, service was good as well. Had no problem getting reservations to any of the restaurant. We made restaurant reservations for the entire trip on the first day. Pools were great, and so was the beach. We would definitely go back here again.
Se hospedó 4 noches en febrero de 2020
Respuesta de Melverne Williamson, el 24 mar. 2020
Dear Chris, Wow! 5 stars! Thank you so much for taking the time to provide such a detailed review! We truly appreciate your loyalty and look forward to hosting you again on your next visit. Warm Regards,

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Wonderful property. Was charged $130 for “guests we must have had over for lunch” even tho we had no guests and were part of the all inclusive. Other than that it was a wonderful stay.
Se hospedó 4 noches en febrero de 2020
Respuesta de Melverne Williamson, el 25 mar. 2020
Thank you for taking the time to share your review with us. We sincerely apologize for the miscommunication regarding the lunch charge. We are so delighted to hear that you did not allow this to mar your vacation experience with us. Looking forward to hosting you on your next visit. Warm Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2020
Respuesta de Guest Experience Manager , el 3 mar. 2020
Dear Guest, We are so happy that you have enjoyed your stay. Thank you for choosing our resort. Warm regards, Cecilia Sit Guest Experience Manager Warm regards, Cecilia Sit

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en febrero de 2020
Respuesta de Guest Experience Manager , el 5 mar. 2020
Dear Guest, We appreciate you rating our resort. Thank you for choosing us. Warm regards, Cecilia Sit Guest Experience Manager