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Opiniones de Kimpton Hotel Fontenot, an IHG Hotel

4 out of 5
Kimpton Hotel Fontenot, an IHG Hotel
501 Tchoupitoulas St, New Orleans, LA

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 434 de 580 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 580 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 580 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 580 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 580 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Esperanza

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
.
Se hospedó 1 noche en julio de 2021
Respuesta de Dixie Krauss, AGM, el 16 jul. 2021
Looks like you had a great stay! Thank you!

10/10 Excelente

Bethany

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Beautiful hotel, fantastic staff, convenient location
Se hospedó 4 noches en mayo de 2024
Respuesta de raye ross, el 23 may. 2024
Thank you for the kind words, Bethan! We are glad that you enjoyed our hotel and the staff! We try our best to make sure your stay is wonderful, and I am glad that we were able to succeed! Please come back and visit us at any time!

10/10 Excelente

Nora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Expensive parking
Se hospedó 3 noches en mayo de 2024
Respuesta de Alex B., el 23 may. 2024
Hello Nora,I know that valet parking can be expensive in the city. There are a few slightly cheaper options nearby but parking overall is very tough due to the small scale of the city compared to the number of vehicles in it. We do try to make up for the price with excellent service and leaving with wonderful memories so that you can at least enjoy the time spent with us. We would love to recreate those memories for you should you decide to stay with us again! And if you are flying in, instead of renting a car we suggest taxis from the airport since it is a flat rate of 36 for 2 and then Uber when you are with us since everywhere is nearby!

10/10 Excelente

Brandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent property. Very spacious. Excellent staff and accommodations
Se hospedó 4 noches en mayo de 2024
Respuesta de raye ross, el 23 may. 2024
Hi Brandi, we are excited that you have enjoyed our friendly staff!! We would love to welcome you back for a similar experience! Have a great day!

10/10 Excelente

Jagjeet, Guelph

Le gustó: Limpieza, servicios, condiciones de la propiedad
Friendly
Se hospedó 4 noches en mayo de 2024
Respuesta de Alex B., el 23 may. 2024
Hi Jagjeet, We are excited that you have enjoyed our friendly staff!! We would love to welcome you back for a similar experience! Have a great day!

10/10 Excelente

linda, wellesley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exceptional staff and hotel!
Se hospedó 3 noches en mayo de 2024
Respuesta de Alex B., el 23 may. 2024
Thank you Linda! I am so glad that you enjoyed our staff and our hotel! Please come back and see us at anytime! We would love to welcome you back and make sure you have just as nice of an experience!

10/10 Excelente

Wayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel centrally located with friendly and helpful staff!
Se hospedó 4 noches en mayo de 2024
Respuesta de Alex B., el 23 may. 2024
Thank you for the kind words, Wayne! We are glad that you enjoyed our hotel and the staff! We try our best to make sure your stay is wonderful and I am glad that we were able to succeed! Please come back and visit us at any time!

10/10 Excelente

ivonney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en mayo de 2024
Respuesta de Marvin , el 14 may. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

8/10 Bueno

Renel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de Marvin , el 14 may. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Gregory, Mesquite

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great experience with the Gospel Coffee shop. Kyle, especially and Zach get a shout out.
Se hospedó 3 noches en mayo de 2024
Respuesta de Raye Ross, el 12 may. 2024
Hi Gregory, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

adrian J

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel has a nice modern decor and you can appreciate the more recent updates. Excellent security features, cool location and very clean. Will use this hotel again
Se hospedó 1 noche en mayo de 2024
Respuesta de Aaliyah, el 7 may. 2024
Thank you Adrian! We're so glad you enjoyed your stay :) See you next time!

10/10 Excelente

Timothy, Millersville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Alex B., el 30 abr. 2024
Hi Timothy,Thank you so much for staying with us and we are glad to see that you had an amazing stay! Please come back with us at any time! Have a wonderful day.

10/10 Excelente

Dezirae

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close enough to venture to the chaos of bourbon street but far enough to get some sleep. I loved my stay here!
Se hospedó 3 noches en abril de 2024
Respuesta de raye ross, el 25 abr. 2024
Hi Dezirae,Thank you so much for leaving us a review! We are glad that you enjoyed our staff, and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Christina Leonard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the comfortable, beautiful, jazzy decor. I also enjoyed the live music at various points of my stay. Most of all, the service was excellent! I even received a text from Marvin, the staff who checked me in, asking how my room was. The waiters and waitresses were also superb!
Se hospedó 2 noches en abril de 2024
Respuesta de raye ross, el 25 abr. 2024
Hi Christina,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de raye ross, el 25 abr. 2024
Hi Rachel,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Phyllis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Hotel super nice!
Se hospedó 2 noches en abril de 2024
Respuesta de Marvin , el 19 abr. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 Excelente

Lora

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were all very kind and welcoming. Eager to assist for any needs.
Se hospedó 3 noches en abril de 2024
Respuesta de Marvin , el 19 abr. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 Excelente

Emmy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Marvin , el 6 abr. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Alyssa

Se hospedó 1 noche en marzo de 2024
Respuesta de raye ross, el 25 abr. 2024
Hi Alyssa, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Jezebel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a beautiful building, the staff is amazing and so nice and helpful, and the restaurants are amazing!!
Se hospedó 4 noches en marzo de 2024
Respuesta de Raye Ross, el 1 abr. 2024
Hi Jezebel,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Marina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location! Staff was incredibly friendly and helpful. The rooms were nice. The coffee in the downstairs lobby is phenomenal!
Se hospedó 3 noches en marzo de 2024
Respuesta de Raye Ross, el 30 mar. 2024
Hi Marina,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Norah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel and staff. Stay here every time I travel to New Orleans. Easy walk to French Quarter. Close to shopping and great restaurants
Se hospedó 3 noches en marzo de 2024
Respuesta de Raye Ross, el 30 mar. 2024
Hi Norah,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

6/10 Aceptable

Liane

Viaje en pareja
Le gustó: Servicio y personal y servicios
Good location, friendly helpful staff, lovely restaurant/bar/common area. But the room was badly lit, furniture banged up, AC and bathroom ventilation didn’t work properly, no complimentary toiletries, floor of shower stall was not clean.
Se hospedó 3 noches en marzo de 2024
Respuesta de Raye Ross, el 30 mar. 2024
Hi Liane,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 Aceptable

Emily

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Raye Ross, el 30 mar. 2024
Hi Emily,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 Aceptable

Sherlene

Hotel is ok
Se hospedó 1 noche en marzo de 2024
Respuesta de Alex B, el 27 mar. 2024
Hello Sherlene,Thank you for taking the time to provide your honest feedback. I apologize that you did not have a much better stay. We hope that you would give us a chance again the next time that your travels bring you to the crescent city for you to have a truly wonderful stay. Thank you for choosing to stay with us and we hope you have a great day.

10/10 Excelente

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Historic hotel perfectly located by Mississippi, French Quarter, and street car line. .
Se hospedó 3 noches en marzo de 2024
Respuesta de Marvin , el 26 mar. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Peipei

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Marvin , el 26 mar. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Melinda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was beautiful, the staff were very attentive and kind.
Se hospedó 3 noches en marzo de 2024
Respuesta de Marvin , el 26 mar. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

MYRLANDE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Marvin , el 26 mar. 2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Alexis, los angeles

Le gustó: Limpieza, servicios, condiciones de la propiedad
Property was nice and clean!
Se hospedó 1 noche en febrero de 2024
Respuesta de Alex B., el 21 mar. 2024
Hello Alexis,Thank you for your amazing feedback! We would love to have you back anytime!

10/10 Excelente

Marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff here are so super helpful and really made my stay special
Se hospedó 3 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Marie, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Karen R

Viaje de negocios
Really careful maid service. Thank you!
Se hospedó 2 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Karen, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Johnny,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

6/10 Aceptable

tatyana

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Tatyana, Thank you so much for leaving us a review! Would you mind providing details of your stay?

10/10 Excelente

Destiny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very great stay. Welcoming atmosphere and clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Destiny,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Amy

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, wonderful/friendly staff, comfortable rooms. Every request we made was accommodated, and the location was amazing for Mardi Gras. We will return.
Se hospedó 4 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Amy, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Edward , Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Cassandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was updated but still had the charm of historic New Orleans. The restaurant food was excellent. Definitely will return.
Se hospedó 3 noches en febrero de 2024
Respuesta de Raye Ross, el 9 mar. 2024
Hi Cassandra, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Chad

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Alex B., el 8 feb. 2024
Hi Chad,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Excelente

Ledarrin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Sandra

Everyone at the desk and the concierge staff were helpful above and beyond—when I had trouble finding my room with so much luggage in the cart, when I lost my phone, and in general.
Se hospedó 2 noches en enero de 2024
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed this place and will come back again. I feel the staff was prompt and reliable. I really loved all three places peacock, king, and gospel coffee. I bought coffee apparel there! Enjoyed Ivan’s management support of my apparel. I also enjoyed the front desk chat with Aaliyah. I felt comforted with our ongoing chats and keeping me in the loop on what to do while I’m here and providing hotel service when needed. It felt like so had her service all to my own when I’m sure she had multiple folks she needed to support. A southern hospitality remote service was much needed. :)
Se hospedó 4 noches en enero de 2024
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this hotel. Stylish and a great location, not too close to the party streets, but close enough to walk. There are also two wonderful restaurants. We would stay here again.
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Julia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything from the location to the staff was absolutely amazing! They went above and beyond to make my husband’s birthday trip special. There was a little hiccup with a fire evacuation, and they did their best to make sure all of the guests were safe, informed, and comfortable. They even comped a breakfast for the inconvenience even though it wasn’t their fault. Thank you!!
Respuesta de Marvin , el 6 feb. 2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Excelente

Alexander

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish, they had a coffee machine in the room, specially for those of us leaving supper early, I prefer that to the snacks. Besides that everything else was great. Is an incredible place to adventure out of.
Se hospedó 5 noches en enero de 2024
Respuesta de Alex B., el 30 ene. 2024
Hello Alexander,Thank you for your feedback. We are glad that you enjoyed our location and you got out to adventure while you were with us. We apologize that we do not have any coffee makers in the room. We will pass this information on the our leadership team to see what solutions there could be. Thank you again for your feedback and we hope you have safe travels and a good year!

10/10 Excelente

JORDAN

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
OUTSTANDING STAY
Amazing stay the staff was very nice and took very good care of us
Se hospedó 4 noches en enero de 2024
Respuesta de Alex B., el 30 ene. 2024
Hello JordanI am very glad to hear that you had an amazing experience with us and an outstanding stay! We greatly appreciate your feedback and we would love to have you stay with us again! I hope that you have an amazing day!

10/10 Excelente

latisha

A great stay
Everyone was so welcoming and accommodating. Will definitely stay here again!
Se hospedó 1 noche en enero de 2024
Respuesta de Alex B., el 30 ene. 2024
Hello Latisha,Thank you very much for your review! We appreciate the feedback and are very glad that you enjoyed your stay and we would love to have you back with us again!