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Opiniones de Renaissance New Orleans Pere Marquette French Qtr Area Hotel

4 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 592 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 275 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 1003 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ivonne

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
They gave us a tiny room, I mean miniature, we have to ask for a room change. The parking is really expensive, if you already paid for a room why you have to pay for parking too? When we checked out there was a young lady really rude, she was no nice or polite not even smiled at all, very bad attitude when she talked to me. Luckily there was a young man who checked us in and at the end he also help us with our check out. He was very friendly and helpful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Director of Operations, el 28 sept. 2023
Dear Ivonne, Thank you for being our guest and for your candid comments. We sincerely apologize for the behavior of our associate and we appreciate you for informing us. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We also regret the concerns you had regarding the size of your room, however; we are happy we were able to resolve it while you were still here with us. Thank you once more for your constructive feedback, and we hope you will stay with us again the next time you are in the area.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Rafael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy muy bien quizá un poquito viejitos los cuartos pero todo Muy bien la gente súper amable y la ubicación perfecta
Se hospedó 2 noches en abril de 2023
Respuesta de Director of Operations , el 9 abr. 2023
Dear Rafael, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance New Orleans Pere Marquette French Quarter Area Hotel and that you liked our friendly staff and convenient location. We have also noted your additional comments, and we will share them appropriately. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best regards,Michael RosenbergDirector of Operations

8/10 Bueno

Karen Vanessa Cruz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2021

10/10 Excelente

Walter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Eduardo Felipe

Se hospedó 6 noches en agosto de 2019

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
En otras ocasiones habíamos utilizado otros Hoteles Renaissance, pero en este se ve claramente que lo acaban de adquirir y no cuenta con los servicios y detalles del mercado Premium de Marriott. No hay como tal un Lobby, solo una pequeña recepción, no cuenta con servicio a cuarto, hasta en los pasillos está las iniciales del hotel previo. Los cuartos están bien aunque un poco pequeños, la ubicación es buena.
Se hospedó 4 noches en julio de 2019
Respuesta de Room Operations Manager, el 7 ago. 2019
Dear Guest, thank you for your review. We are sorry for not meeting your expectations with the amenities we offer and for disappointing you with our services. We appreciate your valuable feedback, as it helps us to improve our overall guest experience. Thank you again for your review, and we hope to have the opportunity to welcome you back. Best regards, Johan Nguyen, Room Operations Manager

8/10 Bueno

GITZI

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bien ubicado y cuartos aceptables
En general todo bien. La cama bastante cómoda y el baño igual Una pena que no tenga el desayuno incluido ni el wifi El bar nos sirvieron un whisky en vez de un sazerac
Se hospedó 6 noches en abril de 2019

10/10 Excelente

Chandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my favorite hotel to stay at when I am in New Orleans. It never disappoints.
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 23 may. 2024
Dear Chandra, Thank you for your kind review and all the fantastic things you had to say about our one-of-a-kind boutique hotel. We are so happy to earn such a wonderful title! Thank you for mentioning how much you love staying with us. All of us at Renaissance New Orleans Pere Marquette French Quarter Area Hotel appreciate your very generous compliments. We thoroughly enjoy hosting your visits to New Orleans, and we look forward to many more in the future.Best regards,Donald Payne,General Manager

6/10 Aceptable

Gwendolyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Proximity to French Quarter excellent Very good restaurants within walking distance Quiet rooms, comfortable beds Accessibility accommodations average (bathtub not shower) Very limited restaurant workers
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 22 may. 2024
Dear Gwendolyn, Thank you for your feedback. We are pleased to hear that you enjoyed our proximity to the French Quarter and the excellent restaurants within walking distance. We are also glad that you found our accommodations peaceful and relaxing. However, we regret not meeting all of your expectations regarding your room, and we will share your comments with the appropriate team. We are also working on staffing levels at the restaurant and appreciate your patience as we resolve these issues. We hope to welcome you back for an even better stay in the future.Best regards,Donald Payne,General Manager

8/10 Bueno

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Wendy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel; we hope to see you again soon. Best regards,Donald Payne,General Manager

10/10 Excelente

Casey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice hotel
Se hospedó 4 noches en mayo de 2024
Respuesta de General Manager, el 16 may. 2024
Dear Casey, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us!Best regards,Donald PayneGeneral Manager

10/10 Excelente

Angel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it!!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Angel, Thank you for your kind rating. We are glad you had such a positive experience during your time at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Best regards,Donald PayneGeneral Manager

10/10 Excelente

Esteban

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We will definitely be back
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 21 abr. 2024
Dear Esteban, Thank you for making Renaissance New Orleans Pere Marquette French Quarter Area Hotel a part of your travel plans. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again, and safe travels.Best regards,Donald Payne,General Manager

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was AMAZING! Good location and walkable to everything
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Patricia, Thank you for writing a review of your recent visit to Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy you enjoyed the courteous service provided by our associates and that our location was convenient for your visit to all the many attractions of the French Quarter. We appreciate your review and look forward to having you as our guest again.Best regards,Donald PayneGeneral Manager

10/10 Excelente

Colette

Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Colette, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel; we hope to see you again soon. Best regards,Donald PayneGeneral Manager

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel had great seevice.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 14 abr. 2024
Dear David, Thank you for taking the time to write about your experience at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. It is great when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area.Best regards,Donald Payne,General Manager

8/10 Bueno

Tamar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel. It could use some updating as previous reviews have stated. Great location and wonderfully accommodating staff.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 8 abr. 2024
Dear Tamar, Thank you for being our guest at Renaissance New Orleans Pere Marquette French Quarter Area Hotel and sharing your experience. We are delighted to know you were pleased with our courteous associates and convenient location. However, we are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure to host you, and we look forward to your return visit. Best regards,Donald Payne,General Manager

8/10 Bueno

Miguel

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good location. Quiet. But restaurant not too par!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Miguel, Thank you for choosing to stay with us at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are glad to know you had a pleasant stay overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting all of your expectations with the onsite dining options and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best regards,Donald PayneGeneral Manager

6/10 Aceptable

Naiara Lebron

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I am only allergic to dust and mold, and the hotel room caused me the most intense allergy attack I have ever experienced. The power outlets on either side of the bed did not work. Only one of my keycards worked and when they tried fixing it, the one that used to work, stopped working so I never got two functional keys. I liked the nice staff, the convenient restaurant in the hotel lobby and the view from the room. Beds were very comfortable but this was overshadowed by the intense allergies the room gave me.
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Ms. Lebron, Thank you for choosing to stay with us and taking the time to share your review. We would like to apologize for the cleanliness issues you encountered during your stay, and we are genuinely sorry for the unpleasant experience this caused. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. We thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. Furthermore, we are also sorry for the difficulties you had with your room card, and we can understand the frustration this caused. We will share your feedback appropriately as we strive to deliver a seamless experience to all our guests. On a positive note, we are glad to read that our courteous associates and onsite restaurant made a better impression. We are grateful for your patience and hope you will revisit us so we can deliver you the flawless stay that you deserve. Safe travels.Best regards,Donald Payne,General Manager

10/10 Excelente

Hilary

Viaje en grupo
Great location and really great staff. Restaurant in the lobby had good food too.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Hilary, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are delighted to learn how our devoted associates helped to make your stay so memorable. We will be sure to share your fantastic compliments with the entire team. We also appreciate you mentioning how our convenient location and delicious dining options enhanced your time with us. We are grateful for your wonderful feedback and look forward to having you as our guest again.Best regards,Donald PayneGeneral Manager

4/10 Malo

Destiny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Never received deposit back left room spotless
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 2 mar. 2024
Dear Destiny, Thank you for choosing to stay with us, and we appreciate you taking the time to share your review. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process, roughly 7-10 days, depending on your banking institution. We are grateful for your patience and hope you will revisit us on your next trip to our city.Best regards,Donald PayneGeneral Manager

2/10 Terrible

Jennifer

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Jennifer, Thank you for choosing our resort and for sharing your observations. We are sorry that we did not meet your expectations. We appreciate your feedback and hope you will give us an opportunity to provide you with the hospitality you deserve on your next visit to New Orleans.Best regards,Donald Payne,General Manager

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Anna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Donald PayneGeneral Manager

10/10 Excelente

Benjamin

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great checkin, nice and easy. Overall hotel is well maintained
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Benjamin, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We look forward to seeing you again soon at Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Donald PayneGeneral Manager

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Robert, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Donald PayneGeneral Manager

10/10 Excelente

Erica

Se hospedó 5 noches en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Dear Erica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to your return and wish you all the best with your future travels.Best regards,Donald Payne,General Manager

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to everything and the restaurant was top notch.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
Dear Mary, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy our location was convenient for your visit to all the many attractions of the French Quarter - world-famous for Jazz, Bourbon Street, Canal Street, and Jackson Square. We are also delighted you loved your experience at our in-house restaurant, TACKLEBOX. Thank you again for your business, and we look forward to being the first hotel you think of on future trips to the area!Best regards,Donald Payne,General Manager

6/10 Aceptable

Crystal

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Friendly staff. Food from restaurant was disappointing.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
Dear Crystal, Thank you for choosing us and sharing your feedback. While we are glad you were impressed with the service provided by our associates, we apologize for not meeting your expectations with the food served at our in-house restaurant. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you again soon.Best regards,Donald Payne,General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great and friendly staff and the hotel is lovely and very comfortable!
Se hospedó 5 noches en enero de 2024
Respuesta de Director of Operations, el 11 feb. 2024
Dear Guest, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. Your compliments were a pleasure to read. We are delighted to learn how our devoted and courteous associates helped to make your stay so memorable. We will be sure to share your fantastic compliments with the entire team. We appreciate your review and look forward to having you as our guest again.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Director of Operations, el 8 feb. 2024
Dear Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Michael RosenbergDirector of Operations

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No internet during my stay which was 3 days...that was rough for a business trip
Se hospedó 2 noches en enero de 2024
Respuesta de GENERAL MANAGER, el 21 ene. 2024
Dear Guest, Thank you for your feedback. We apologize for the difficulties you experienced connecting to the internet, and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly appreciate your frustration. Our engineering staff has assured us everything is now running as it should. Thank you once more for your patience, and we look forward to seeing you again.Best regards,Michael Rosenberg,Director of Operations

10/10 Excelente

alethea, Lake Dallas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Director of Operations , el 18 ene. 2024
Dear Alethea, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to welcoming you back on your next visit.Best regards,Michael RosenbergDirector of Operations

6/10 Aceptable

Ebony

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
The hotel underdelivered
Brad at the front desk was delightful and patient. My room was outdated. Nothing closed all the way (i.e., shower door, cabinet door where fridge is stored). The room was dingy so it looked some staining on the marble and bathroom wasn’t quite clean. Lastly, the pillows were awful. As soon as you laid on them they went flat. I slept on all four pillows and still was almost level with the mattress.
Se hospedó 1 noche en enero de 2024
Respuesta de Director of Operations , el 18 ene. 2024
Dear Ebony, Thank you for choosing our hotel for your recent stay and for sharing your experience. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Brad. However, we regret you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We are also disappointed to know about the inconvenience you experienced regarding the pillows. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We hope you will give us another chance to welcome you back in the future.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

carrie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Director of Operations , el 15 ene. 2024
Dear Carrie, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Chelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I frequent New Orleans and have never found a mid-priced hotel stay to be pleasant UNTIL I found the Renaissance. I stayed in Oct & had a wonderful experience, so I was cautiously optimistic that it would be the same this time. It was. I highly recommend this hotel!
Se hospedó 1 noche en enero de 2024
Respuesta de GENERAL MANAGER, el 31 ene. 2024
Dear Chelle, Thank you for making Renaissance New Orleans Pere Marquette French Quarter Area Hotel your home away from home. It is good to know that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us again and again over all of the other hotels in the area. Thank you once more for recommending us to future travelers and we look forward to your return.Best regards,Michael Rosenberg,Director of Operations

8/10 Bueno

Jill

Viaje en pareja
Se hospedó 2 noches en enero de 2024
Respuesta de Director of Operations , el 10 ene. 2024
Dear Jill, Thank you for your kind review of your stay at our one-of-a-kind boutique hotel. We are delighted to have met your expectations and appreciate your feedback. It was a pleasure being a part of your journey, and we look forward to having you stay with us here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel again.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Dennis, Denham Springs

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, very walkable to Bourbon Street and other areas.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations , el 10 ene. 2024
Dear Dennis, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy our location was convenient for your visit to all the many attractions of the French Quarter - world-famous for Jazz, Bourbon Street, Canal Street, and Jackson Square. We hope we will be the first hotel you think of on future trips to the area!Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Sakeenah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations , el 10 ene. 2024
Dear Sakeenah, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us!Best regards,Michael RosenbergDirector of Operations

6/10 Aceptable

Audrey B

Le gustó: Limpieza y condiciones de la propiedad
Overpriced and a disappointed.
I did not realize that the room I booked was not even the size of a bedroom! That's their description of a Cozy room. When I realized this the front desk clerk was indifferent, to say the least, suggesting that people need to read. It was extremely overpriced for the size. I left a day early.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations , el 4 ene. 2024
Dear Audrey, Thank you for choosing our resort and for sharing your observations. We genuinely regret your room did not meet your expectations and that you had to leave us earlier than expected. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another opportunity to provide you with the hospitality you deserve on your next visit to New Orleans.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Larry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best thing you can say about any hotel is “I’d stay here again”!! Definitely a four star property. Starting with manager who greets you at door and helps you feel right at home. We had a couple of requests and he knocked himself out to accommodate. Rooms are neat and up to date. Front counter associates were personable, pleasant and helpful. Great place!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations , el 4 ene. 2024
Dear Larry, Thank you for your kind review and all the fantastic things you had to say about our one-of-a-kind boutique hotel. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you again for your feedback, and we look forward to having you stay with us here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel again.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations , el 4 ene. 2024
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel; we hope to see you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

veronica

Se hospedó 3 noches en diciembre de 2023
Respuesta de GENERAL MANAGER, el 31 ene. 2024
Dear Veronica, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us.Best regards,Michael Rosenberg,Director of Operations

10/10 Excelente

Ashely

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Director of Operations, el 8 feb. 2024
Dear Ashley, Thank you for the wonderful rating for Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Taylor

Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations , el 24 dic. 2023
Dear Taylor, Thank you for the wonderful rating for Renaissance New Orleans Pere Marquette Hotel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best regards,Michael Rosenberg

10/10 Excelente

tiffany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations , el 22 dic. 2023
Dear Tiffany, We are thrilled you had an excellent stay at Renaissance New Orleans Pere Marquette Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Michael Rosenberg

8/10 Bueno

Darrell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations, el 21 dic. 2023
Dear Darrell, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Best regards,Michael RosenbergDirector of Operations

8/10 Bueno

Sandra

Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations, el 8 ene. 2024
Dear Sandra, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to welcoming you back on your next visit.Best regards,Michael RosenbergDirector of Operations

10/10 Excelente

Aksana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love the property, but individuals who appear in that area after when it gets dark - don't make me feel safe
Respuesta de Director of Operations, el 7 feb. 2024
Dear Aksana, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and sharing your feedback with us. We are pleased to hear that you loved our beautiful property. However, we genuinely appreciate your input regarding safety concerns in the area after dark. The well-being of our guests is our top priority, and we take your comments seriously. We will address this matter promptly with our security team to ensure a safe and secure environment for all our guests. Your feedback is invaluable in helping us make necessary improvements, and we want to assure you that we are committed to creating a welcoming and secure atmosphere. We appreciate your understanding and hope to have another opportunity to provide you with the stay you deserve.Best regards, Michael Rosenberg Director of Operations

10/10 Excelente

Chanel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations , el 12 dic. 2023
Dear Guest, Thank you for your kind rating! We are glad you had such a positive experience during your time at Renaissance New Orleans Pere Marquette Hotel, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best regards,Michael Rosenberg

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Visited the Renaissance for a weekend in New Orleans & I'd definitely come back. The staff was excellent, the hotel was in a great location & the ambience was great as well.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations , el 5 dic. 2023
Dear Christopher, Thank you for your kind review and all the fantastic things you had to say about our one-of-a-kind boutique hotel. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. It is a pleasure to read that you have already decided to visit Renaissance New Orleans Pere Marquette French Quarter Area Hotel on your next visit to New Orleans. Best regards,Michael RosenbergDirector of Operations