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Opiniones de Moxy NYC Downtown

4 out of 5
Moxy NYC Downtown
26 Ann Street, New York, NY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 613 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 207 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 92 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1008 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

grovanny francisco

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
super bien 👍
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear grovanny francisco, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Moxy NYC Downtown.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 17 ene. 2024
Dear Carlos, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Moxy NYC Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,General Manager

10/10 Excelente

Wanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Wanda, Thank you for choosing Moxy NYC Downtown. We were pleased that we exceeded your expectations during your visit to New York City. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Demetrius HodgeGeneral Manager

10/10 Excelente

Maikel

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelentre trato de los empleados, solo que la habitación tenía un problema en el baño que nunca se solucionó durante mi estancia.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 30 nov. 2023
Dear Maikel, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted our service far exceeded your expectations, and we appreciate you sharing this experience with other travelers. However, we are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Best Regards,Demetrius HodgeGeneral Manager

10/10 Excelente

Fernanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación es perfecta, las recámaras con muy bonitas vistas.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 1 nov. 2023
Hey Fernanda, Thanks for the kind review! It is so great to hear how much you enjoyed our central location and the excellent views from our accommodations. All of us here at Moxy NYC Downtown hope to see you again soon!Best Regards,Demetrius HodgeGeneral Manager

10/10 Excelente

Dariel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The best hotel in NY
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 2 sept. 2023
Hey Dariel, Thank you for choosing the Moxy NYC Downtown for your visit to our city and sharing your review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Demetrius HodgeGeneral Manager

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 28 jul. 2023
Dear Manuela, Thank you for your terrific rating of Moxy NYC Downtown. We are pleased your experience with us was a flawless one, and we look forward to welcoming you back soon.Best Regards,Demetrius Hodge,General Manager

10/10 Excelente

Ana

Le gustó: Condiciones de la propiedad
Falta iluminación alrededor y muchas bolsas de basura afuera del hotel.
Se hospedó 3 noches en junio de 2023
Respuesta de General Manager, el 7 jul. 2023
Hey Ana, We appreciate you choosing Moxy NYC Downtown for your New York City visit. We're pleased to hear that your stay was mostly satisfactory, but we apologize if we fell short in any way. Your feedback is valuable, and we take your concerns seriously. Our aim is to provide exceptional service to all our guests, and we hope to have the opportunity to demonstrate this to you in the future. We look forward to welcoming you back soon.Best Regards,Demetrius HodgeGeneral Manager

10/10 Excelente

Alexandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Localidad
Se hospedó 2 noches en marzo de 2023
Respuesta de General Manager, el 3 abr. 2023
Dear Alexandra, Thank you for the generous review of your stay at the Moxy NYC Downtown. We are pleased you found our location perfect for your plans for visiting our great city. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Demetrius Hodge,General Manager

8/10 Bueno

CARLOS

Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 21 nov. 2022
Hey Carlos, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Moxy NYC Downtown.Best Regards,Demetrius Hodge,General Manager

10/10 Excelente

Adriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor hotel en NY!
Fue una experiencia única. El hotel esta increíble. Los alimentos y bebidas estuvieron deliciosos. Es un hotel con pocas habitaciones y tiene muchisima personalidad.
Se hospedó 4 noches en abril de 2022
Respuesta de General Manager, el 15 may. 2022
Hey there, Adriana, Fun Hunter, you are our new bestie! We are delighted our scrumptious snacks and delectable drinks made your stay with us awesome. We are in love with that fact that you discovered all things Moxy about staying with us at Moxy NYC Downtown. Thanks for picking up on what we’re throwing down - we can’t wait to have you back. Best Regards, Demetrius Hodge, General Manager

10/10 Excelente

Giuliana Valle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel es muy práctico, las áreas comunes son entretenidas, amplias y cómodas, con mucho estilo. Es ideal para estadías cortas y si van con niños/ adolescentes porque la onda es muy cool y tiene muchas distracciones en el lobby, mesas amplias y todo muy limpio y seguro. Hay una estación de snacks, agua y en las mañanas sirven café con pasteles y frutas lo cual es muy práctico para personas que salen todo el día a pasear por la ciudad. La zona de downtown tiene su encanto a pesar de verse antigua pero es bastante turística por el World Trade Center, hay varias tiendas y el mall del Oculus está a unas cuadras de donde también salen varias líneas de metro que te llevan a toda la ciudad. Es bastante seguro caminar por ahí, hay varios lugares para comprar snacks, pizza, dulces, shake shack. Puede parecer un poco alejado hospedarse en downtown pero en este hotel vale la pena por lo céntrico que es y el buen servicio del staff. Hay restaurantes, bares y otros malls cercanos y Brooklyn está súper cerca. Las habitaciones son pequeñas y tienen lo básico pero las áreas comunes compensan esto , sobretodo para aquellos que salen todo el día a pasear . En mi caso, el teléfono de la habitación no funcionaba pero sólo intentamos usarlo una vez para llamar a la recepción. Es un hotel ideal para estadías cortas y para aquellos que van por primera vez a NY.
Se hospedó 5 noches en diciembre de 2021

6/10 Aceptable

Ilse

Le gustó: Limpieza y servicios
Great location. The room is very small. The TV and safe in the bedroom didn’t work. The women at the front desk were not helpful when contacted about a possible room change.
Se hospedó 2 noches en enero de 2020
Respuesta de Enoch N., Hotel Manager, el 12 feb. 2020
Thank you for your review! We hope to welcome you back with a better experience as we have made the necessary improvements.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2019
Respuesta de Destiny, el 9 ene. 2020
Thank you for your valued feedback!

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 2 noches en mayo de 2024
Respuesta de Martyn Reed General Manager, el 17 may. 2024
Dear Kimberley, On behalf of everybody here at Moxy NYC Downtown, please accept our gratitude for the excellent rating during your stay with us. We strive to make sure all our guests receive the best experience, and we are glad that we could make your time with us memorable. Thank you for giving us the opportunity to host you, and we look forward to the same in the near future.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Candy, Las Vegas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this property. The staff was excellent. I arrived on the red eye, and they were able to accommodate my early check in request at 1030 am. Even though they were fully booked.I was so greatfull. I recieved a few comped neals and drinks during my stay. I even recieved a free fairy trip to see the Statue of Liberty. I would recommend this Property any time.
Se hospedó 2 noches en abril de 2024
Respuesta de Martyn Reed General Manager, el 17 may. 2024
Dear Candy, Thank you so much for the excellent review of your stay at Moxy NYC Downtown. We are always willing to be of service, and it is nice to know that our front desk was able to check you in without a hassle. We are glad to know that you were very happy with the guest experience and the various complimentary services we offer. Thank you, we look forward to seeing you again.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the common area the most. The games, music, food and drink options. The servers were fun and friendly. Loved the whole vibe!
Se hospedó 2 noches en mayo de 2024
Respuesta de Martyn Reed General Manager, el 16 may. 2024
Dear Amy, We are more than thrilled to read such a pleasant review! At Moxy NYC Downtown, it is our goal to make sure all our guests are comfortable, and that their stay will always be full of special memories with our amazing staff, our food and beverage, and the various other activities we host. It was a pleasure having you, and we hope that you will return on your next trip to our city.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Danny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 15 may. 2024
Dear Danny, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Moxy NYC Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Nicolette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 may. 2024
Dear Nicolette, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Moxy NYC Downtown. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was perfect.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Luis, Thank you for the fantastic review of Moxy NYC Downtown! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Richard, It is rewarding to know you loved your stay! All of us here at Moxy NYC Downtown look forward to making many more great memories with you. Thank you for choosing us during your time in the city.Best Regards,Martyn ReedGeneral Manager

4/10 Malo

SUKHPREET

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear SUKHPREET, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Annie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel!
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 13 may. 2024
Dear Annie, Thank you for the generous rating of Moxy NYC Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to New York.Best Regards,Martyn ReedGeneral Manager

4/10 Malo

Erin

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicios
Our room was filled with pot smoke from the next door room and we were with our young son. It was a nightmare.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Erin, We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for any disturbances from nearby guests. We appreciate you bringing this to our attention and for helping us enhance our hospitality. We hope to have the opportunity to make your next stay with us outstanding in every respect.Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Erin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. Very comfortable and good location. Really nice staff.
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 11 may. 2024
Dear Erin, Please accept our gratitude for taking the time to review your stay at Moxy NYC Downtown. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you again for all of your great feedback. We look forward to your next stay! Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Ijlal

Lovely stay, great location, staff were all very helpful & resolved an issue I had promptly. Would definitely stay again. Thank you 💖
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Ijlal, Thank you for choosing Moxy NYC Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We regret any issues you experienced during your stay, but we are happy that our staff was able to resolve everything to your satisfaction. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Romaine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very helpful and property was good clean and comfortable.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Romaine, Thank you for taking the time to share such excellent feedback for Moxy NYC Downtown! We are delighted to read that you had such a wonderful experience, from our clean and comfortable accommodations to your interactions with our wonderful team who work around the clock to ensure a memorable stay for every guest. We will enjoy sharing your kind compliments with all of them. We appreciate your feedback and look forward to your next visit.Best Regards,Martyn ReedGeneral Manager

6/10 Aceptable

Laura

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Funky hotel. Cool vibe. There was a test of the alarm system during the day while I was working which was extremely disruptive.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Kathryn, Thank you for the wonderful rating for Moxy NYC Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Tomeka Diana

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Tomeka Diana, Thank you for choosing Moxy NYC Downtown. We were pleased that we exceeded your expectations during your visit to New York. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Mariah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was perfect! Provided just want I needed for a short stay. The only downside was the parking situation, but is not the hotels fault.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 4 may. 2024
Dear Mariah, Thank you for your positive feedback about your recent stay at Moxy NYC Downtown. We are delighted to exceed your expectations for your short visit. We understand your concerns about parking and appreciate your understanding. We hope to welcome you back soon for another flawless stay!Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Larriff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 4 may. 2024
Dear Larriff, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Moxy NYC Downtown so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Jenna

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 2 may. 2024
Dear Jenna, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Moxy NYC Downtown, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Kirsa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Kirsa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moxy NYC Downtown; we hope to see you again soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Elayna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a fun spot !!! Hospitality with champagne on arrival. Nice bar and rooms. Need a fridge next time!!! LOL otherwise. Perfect. I wanna only stay here from now on!!!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Elayna, Thank you for choosing the Moxy NYC Downtown for your visit to our city and for sharing your lovely review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay here from now on while in NYC! The property staff was so kind and helpful, and the rooms are great!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Katie, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our comfortable rooms and service met all your expectations! Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Kaydia, New York

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

PETER SOMERS

Viaje de negocios
No le gustó: Servicios
Tv didnt work. Housekeeping didnt come between the 2 nights. No irons or closets in the rooms.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear PETER, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Samantha

Se hospedó 1 noche en abril de 2024
Respuesta de Martyn Reed General Manager, el 17 may. 2024
Dear Samantha, On behalf of everyone at Moxy NYC Downtown, thank you for your visit, and for giving us the opportunity to serve you. We are glad to know that you enjoyed your stay with us, and we definitely hope that we can host you again in the near future. Thank you once more and good luck!Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Frank

Se hospedó 1 noche en abril de 2024
Respuesta de Martyn Reed General Manager, el 16 may. 2024
Dear Frank, Thank you for your business at Moxy NYC Downtown. It brings us immense pleasure to know that your stay with us has been exceptional, and we could not be any happier. We appreciate your stay, and we hope to be able to provide you with the best on your return in the near future.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

LaKenya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear LaKenya, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at the Moxy NYC Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

lillian

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 may. 2024
Dear lillian, We are delighted you enjoyed your stay at Moxy NYC Downtown. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Jovanni

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Jovanni, Thank you for your kind words about Moxy NYC Downtown! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Alexa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The customer service was excellent and the property was clean and eccentric! I recommend this place to anyone looking to stay in the fidi area!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Alexa, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean property and outstanding service met all your expectations! Thank you for your generous recommendation. We look forward to welocming you back the next time you are in the area. Best Regards,Martyn ReedGeneral Manager

6/10 Aceptable

Porsche, Philadelphia

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Stay was ok. Requested housekeeping and she was very rude.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Porsche, Please accept our apologies and every assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Klarke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the property!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Klarke, Thank you for taking the time to share that your stay at Moxy NYC Downtown was perfect in every way, and you particularly liked our beautiful property. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Maria

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Overall nice. I would definitely stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Maria, We are delighted you chose to stay with us at Moxy NYC Downtown. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We look forward to seeing you again soon.Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Jordyn

Le gustó: Servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Jordyn, We are pleased you had a nice stay at Moxy NYC Downtown, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager

8/10 Bueno

Oliver

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were great. Room small but clean, comfortable bed. The price I was charged was significantly higher than I was quoted.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Oliver, We're thrilled that you had a fantastic stay with us at Moxy NYC Downtown! It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. At the same time, we're glad that the service provided by our associates surpassed your expectations. However, we regret any confusion regarding pricing. Our aim is always to provide a positive and transparent experience; therefore, we deeply regret any lapse in communication and any frustration this may have caused. We appreciate your feedback and hope to welcome you again soon.Best Regards,Martyn ReedGeneral Manager

10/10 Excelente

Keisha, Accokeek

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Moxy was nice. The only thing that could make it better is if they offered parking. That part was a little difficult but everything else was great
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Keisha, Thank you for staying at Moxy NYC Downtown and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Your feedback, both the compliments and the suggestions, is greatly appreciated, and we look forward to seeing you again soon.Best Regards,Martyn ReedGeneral Manager