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Opiniones de Delta Hotels by Marriott Newcastle Gateshead

4 out of 5
Delta Hotels by Marriott Newcastle Gateshead
Marconi Way, MetroCentre, Newcastle, Gateshead, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 99 de 151 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 38 de 151 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 151 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 151 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 151 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ellen

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The bathroom is H&S risk - tap has obviously been pulled of and refitted after someone had used it as an aid when struggling to get out of bath - totally understandable -kinda works but mouldy looking and ending up using shower after failing to get hot water into bath. Needs a grab rail by towel shelf? Bath far too deep! Swimming Pool had swimming lessons on arrival until 8ish in evening and was not going to reopen until 920 following morning so not able to use. Lift jamming on 3rd floor reported on morning of departure but seemed to clear - felt unable to use with confidence. Disappointed as this was a second chance for this Marriot. Deserve a refund for this stay?
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, el 16 abr. 2024
Good afternoon, Thank you for taking the time to provide feedback on your stay with us. I have contacted you via email in regards to your feedback.

8/10 Bueno

Lucie

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Dan

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Team, el 11 abr. 2024
Thank you

8/10 Bueno

Josie

Viaje familiar
Le gustó: Servicios
Fab hotel, great ,location, room was lovely and big with 2 big king size beds in, and very spacious. Will definitely stop here again when coming up to shop at IKEA and the metro centre.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 16 mar. 2024
Dear Josie,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you for your next shopping trip soon.Kind regards,Lorna, Guest Experience Expert

10/10 Excelente

Nigel

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel. Lovely facilities with brilliant staff. Downside - to close to some wonderful shops so cost three x what it should have with the shopping done😉 A definite place to stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 13 mar. 2024
Dear Nigel,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regardsLorna, Guest Experience Expert

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely stay. Staff were helpful. Use of the swimming pool was an added bonus to our stay :-)
Respuesta de Front Desk, el 13 mar. 2024
Dear Emma,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards, Lorna, Guest Experience Expert

10/10 Excelente

Gillian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely room and bed very comfortable. I hadn't realised there was a pool so can't comment on that but it looked very clean and quiet. Very close to metro centre so ideal if that's what you are there for. Taxi to Quayside cost around £14 one way
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Team, el 4 mar. 2024
Dear Gillian, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excelente

Kevin

Provided with a room change with no problems. Staff on duty at breakfast time were excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 27 feb. 2024
Dear Kevin. Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we are glad you found our Food and Beverage Staff treated you with our high standards. We hope to see you again soon. Kind regardsLorna Front Desk Associate

10/10 Excelente

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic as ever, great room, facilities, food and above all the staff are fantastic
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 21 feb. 2024
Dear George,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your most recent stay with us. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

8/10 Bueno

MR KAMIL

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
The hotel feels quite dated but it comes with nice facilities. The staff were super friendly but the room unfortunately was not feel clean. There were someone's earphones left in plain view along with a used cotton bud. We were put in a family room but the doors did not open very wide and we really struggled with getting the pram in and out. There's no pedestrian access and we were forced onto the roads with two young children which did not feel safe especially after dark.
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk Team , el 24 feb. 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our all relevant teams about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

8/10 Bueno

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was nice and clean ,a good size for a family of 3 .Beds were comfortable and the lined curtains made the room nice and dark to sleep . Room was nice and quiet and was not aware of any noise through the night .The breakfast was very good and a good selection .Tried the pool and steam room which were good Over all a good stay ,on the Saturday night we walked over to the metro centre which took 5 minutes ish where there is a good selection of places to eat and a couple of bars
Se hospedó 1 noche en febrero de 2024
Respuesta de Marc, el 19 feb. 2024
Dear Martin, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Front Desk

10/10 Excelente

James

Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk Team, el 11 abr. 2024
Thank you

6/10 Aceptable

Laura

Viaje familiar con niños
Le gustó: Servicio y personal
The staff were very helpful. The room could have done with an upgrade, tatty furniture, heating not working, grubby grouting in the bathroom etc. pillows were extra soft if you like that type of thing. Breakfast was lovely.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk , el 18 feb. 2024
Dear Laura,Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us especially our breakfast, however I will pass on to our maintenance department about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards, Lorna Front Desk Associate.

6/10 Aceptable

Kevin

Le gustó: Limpieza
The hotel was easy to get to, clean, comfortable bar, quiet, near MetroCentre. The room had no instructions about the facilities in the room or in the hotel. I had to repeatedly ask reception questions that I should be able to read for myself, such as how to operate theTV which had no guide facility for the channels.
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk, el 15 feb. 2024
Dear Kevin, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, I will pass on your feedback about the issues that have occurred and your suggestion about an in room instruction manual . Once again thank you for taking the time to provide feedback on your stay.Kind regards, LornaFront Desk Associate

8/10 Bueno

George

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Handy place - friendly staff. Recommended!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 15 mar. 2024
Dear George, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Guest Experience Expert

10/10 Excelente

Amie Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An amazing place to stay ! So unbelievably comfy and the staff are so polite and welcoming, they will also help you with anything you need !
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Team, el 12 feb. 2024
Dear Amie Marie, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excelente

Masoud

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was clean and well looked after. Staff were exceptional and very kind. Overall a very good experience and would definitely stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Team , el 12 feb. 2024
Dear Masoud, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

2/10 Terrible

Christine

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Abby , el 8 feb. 2024
Dear Mark,Thank-you for your feedback!Kind Regards,

10/10 Excelente

Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All round great place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 27 ene. 2024
Dear MartinThank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon.Kind regards,Lorna Front Desk Associate

10/10 Excelente

christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent spa facilities close to shopping centre with very comfy beds
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 27 ene. 2024
Dear Christine,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Front Desk Associate

8/10 Bueno

Eddie

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Business Trip
Typical quality stay from Marriot.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 21 ene. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excelente

Graeme

Se hospedó 1 noche en enero de 2024
Respuesta de Abby , el 8 feb. 2024
Dear Graeme,Thank-you for your feedback!Kind Regards,

8/10 Bueno

Aaron

Slightly dated but comfortable enough
Hotel is in good condition for the age of it. The rooms are nice although they have a slightly dated feel. Our room smelled like stale smoke…so it was either an old smoking room or someone was smoking in the bathrooms and it was coming through the vents. Other than that it was decent enough.
Se hospedó 1 noche en enero de 2024
Respuesta de Katie , el 24 ene. 2024
Dear Aaron, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our relevant departments about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

8/10 Bueno

Adam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice stay.
Ideal for work stop. Food was good for dinner and breakfast. Pool area and gym was a very nice extra. Staff friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 21 ene. 2024
Thank you for your review. Our team are happy to hear you enjoyed your food and our facilities. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Bueno

Katrina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice Hotel
I have stayed here many time for work purposes, the only issue I have is which ever rooms one I have stayed in the heating is always an issue plus the oil heaters just don’t cut it in cold weather conditions
Se hospedó 4 noches en enero de 2024
Respuesta de Katie, el 24 ene. 2024
Dear K, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

10/10 Excelente

mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jaydens birthday stay
Room was quite big , 2 big beds . Probably the biggest bathroom ive encountered at a hotel. Didnt eat in the hotel but used the pool and jacuzzi/steam room / sauna. Towels provided at spa . Free parking big bonus. Spotlessly clean Very close to metrocentre which is great.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 21 ene. 2024
Thank you for your review. We are glad you enjoyed your birthday trip and your night in our hotel and hope to see you again in the future.

6/10 Aceptable

rebecca

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Awful Breakfast - don't break your teeth
Lovely hotel, great room, although needs an refresh as parts were a little tatty. Lovely spa although busy and nowhere to sit and relax. Breakfast was very disappointing, the food was cold, the bacon and sausage were to hard to cut with my knife and the eggs were hard, nothing was fresh and no staff on hand to ask for fresh, when I complained at reception I was told that my comments would be passed on but they won't be! This response isn't acceptable a refund should be offered from such a great chain of hotel !
Se hospedó 1 noche en enero de 2024
Respuesta de Marc, el 18 feb. 2024
Dear Rebecca, Thank you for taking the time to provide feedback on your stay with us, all feedback in important to us and is always taken on board. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We appreciate your feedback, and will pass it over to the relevant head of departments so we can ensure this does not occur again. Kind Regards, , Marc, Front Desk

10/10 Excelente

Hayley Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Abby , el 8 feb. 2024
Dear Hayley Louise,Thank-you for your feedback!Kind Regards,

10/10 Excelente

DONALD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Back again
We have visited this hotel several times in the past and it still offers excellent service.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 21 ene. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5* service
Start to finish this was a fantasic stay. The staff were friendly and helpful. All the amenitys in the hotel were amazing. Easy access to the metrocentre. Will defo be returning
Se hospedó 2 noches en enero de 2024
Respuesta de Katie, el 24 ene. 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent Place to Stay
Clean spacious room, helpful staff. Would have appreciated more pillow choice as the pillows just sank to nothing and I had to use a cushion from the sofa bed. Would also have appreciated more tea choice and access to chilled bottled water in the room. Check in process was easy. Great location for Metrocentre and access to Newcastle without having to drive. Free on-site parking a real bonus these days. Excellent pool and gym facilities and good range of breakfast buffet options. Five mins walk to train station with direct access to Newcastle. Free all day parking at Metrocentre.
Se hospedó 1 noche en enero de 2024
Respuesta de Katie, el 24 ene. 2024
Dear Sarah,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards

10/10 Excelente

Peter

Se hospedó 1 noche en enero de 2024
Respuesta de Abby , el 8 feb. 2024
Dear Peter,Thank-you for your feedback!Kind Regards,

8/10 Bueno

Michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Michael,Thank-you for your feedback.Kind Regards,

8/10 Bueno

Fayyaz

Se hospedó 2 noches en diciembre de 2023
Respuesta de Abby, el 8 feb. 2024
Dear Fayyaz,Thank-you for your feedback.Kind Regards,

10/10 Excelente

Chloe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Peter

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Nighttime sleep wrecker
Room 116 Once we’d unpacked, settled in and were ready to go to sleep we noticed a constant high pitched rattling noise. Just enough to annoy when trying to get to sleep, but not enough to notice with TV on etc until then! Tried to locate it but no luck. Thought we’d be okay, but it took ages to get off to sleep for both of us. Reported to receptionist in the morning who told they would look into it so the next guests wouldn’t be disturbed 😞. Asked us to contact Expedia if we wanted to take any further. Nice hotel. Avoid this room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katie, el 24 ene. 2024
Dear Peter, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb all facilities hotel.
Lovely hotel and super room only problem was it was a little warm. Free parking and a late check out room added to the convenience and value. Really good breakfast and a nice pool and a usable gym.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katie, el 24 ene. 2024
Dear David, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

10/10 Excelente

Christopher

Se hospedó 2 noches en diciembre de 2023
Respuesta de Abby, el 8 feb. 2024
Dear Christopher,Thank-you for your feedback!Kind Regards,

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Martin,Thank-you for your feedback!Kind Regards,

10/10 Excelente

Lesley

Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Lesley,Thank-you for your feedback!Kind Regards,

10/10 Excelente

Elli

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Elli,Thank-you for your feedback.Kind Regards,

10/10 Excelente

Graeme

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
works trip
staying away with work ,great hotel, massive room's, never used the gym or pool but they were available, food in the hotel is very nice but the menu is limited , bars a bit pricey £6.50 pint. all the staff very friendly and helpful.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Katie, el 24 ene. 2024
Dear Graeme, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear John,Thank-you for your feedback.Kind Regards,

8/10 Bueno

Gerard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Gerard,Thank-you for your feedback.Kind Regards,

10/10 Excelente

Dariane Annita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Dariane Annita.Thank-you for your feedback!Kind Regards

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just a lovely clean very hot hotel will definitely recommend
Se hospedó 2 noches en diciembre de 2023
Respuesta de Katie, el 24 ene. 2024
Dear Diane, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good hotel
The marriott is a good hotel smooth check in clean ,spacious room lovely big bath, breakfast excellent the only complaint is the bed was quite hard and also the evening meal in the cast iron menu's was very limited
Se hospedó 2 noches en diciembre de 2023
Respuesta de Katie, el 24 ene. 2024
Dear Thomas, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excelente

Timothy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 8 feb. 2024
Dear Timothy.Thank-you for your feedback!Kind Regards

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was fine and staff very helpful and friendly. Location was a bit strange in middle of industrial park. Late checkout 12pm was very good and allowed us to enjoy pool with children for the morning.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Abby , el 20 ene. 2024
Thank-you for your feedback !We are pleased you enjoyed your stay with us!Kind Regards,The Front Desk Team