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Opiniones de Falls Lodge and Suites

2.5 out of 5
Falls Lodge and Suites
6000 Stanley Ave, Niagara Falls, ON

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 483 de 1390 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 430 de 1390 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 245 de 1390 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 127 de 1390 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 105 de 1390 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

7.0/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Juan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was terrible Front desk agents not friendly at all
Se hospedó 1 noche en febrero de 2024
Respuesta de KK, el 8 feb. 2024
Thank you for staying with us, please accept our apologies as you did not find the front desk agents friendly even after we tried our best to accomodate you and gave you an early check in at 1 pm for free.

10/10 Excelente

Susana

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de KK, el 29 dic. 2023
Thank you for taking the time to review your stay with us. We really appreciate your feedback, we look forward to working with you again in the future

10/10 Excelente

Angel Josue

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de KK, el 18 dic. 2023
Thank you for taking the time to review your stay with us. We really appreciate your feedback, we look forward to working with you again in the future

2/10 Terrible

Fernando

Cancele la reservación por que tiene que ser en USA y me enviaron a Canadá Hablé con el hotel y les avisé para que eliminen esa reserva Ya que por la aplicación no se puede
Se hospedó 1 noche en octubre de 2023
Respuesta de KK, el 20 oct. 2023
Thank you for staying with us. We apologize for the unsatisfactory stay. We will make sure to work on your concerns. Hope you will give us another chance.

8/10 Bueno

Raul

Le gustó: Servicio y personal
N/A
Se hospedó 1 noche en octubre de 2023
Respuesta de SB, el 14 oct. 2023
Thank you so much for your feedback

10/10 Excelente

luis

Se hospedó 1 noche en octubre de 2023
Respuesta de KK, el 30 oct. 2023
Thank you for staying with us. We really appreciate your feedback. We look forward to working with you in future.

10/10 Excelente

ab

Se hospedó 1 noche en septiembre de 2023
Respuesta de KK, el 18 sept. 2023
Thank you for staying with us. We really appreciate your feedback. We look forward to working with you in future.

10/10 Excelente

Marianna

Se hospedó 1 noche en septiembre de 2023
Respuesta de KK, el 29 sept. 2023
Thank you for staying with us. We really appreciate your feedback. We look forward to working with you in future.

10/10 Excelente

Sol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Muy buena ubicación, lo malo es que no tenía una cortina que cubriera toda la ventana y el colchón no es muy cómodo
Se hospedó 1 noche en agosto de 2023
Respuesta de SB, el 18 ago. 2023
Thank you for staying with us. We really appreciate your feedback. We look forward to working with you in future.

10/10 Excelente

Mariel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was an excellent choice since we went to a concert at OLG stage. Excellent service
Se hospedó 2 noches en julio de 2023
Respuesta de SB, el 28 jul. 2023
Thank you so much for staying with us. We really appreciate your feedback. We look forward to working with you in future.

10/10 Excelente

Mauro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en julio de 2023
Respuesta de KK, el 27 jul. 2023
Thank you so much for staying with us. We really appreciate your feedback. We look forward to working with you in future.

6/10 Aceptable

Yadira

Se hospedó 2 noches en abril de 2023
Respuesta de KK, el 5 may. 2023
Thank you for staying with us. We really appreciate you taking the time to rate your experience, we look forward to working with you in the future.

10/10 Excelente

Luis Guillermo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comoda
Se hospedó 1 noche en diciembre de 2022
Respuesta de KK, el 11 dic. 2022
Thank you for staying with us. We really appreciate you taking the time to rate your experience, we look forward to working with you in the future

8/10 Bueno

Ivon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 5 noches en septiembre de 2022
Respuesta de KK, el 23 oct. 2022
Thank you for staying with us. We really appreciate you taking the time to rate your experience, we look forward to working with you in the future.

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación
Se hospedó 1 noche en octubre de 2022
Respuesta de AG, el 14 oct. 2022
Thank you for staying with us. We really appreciate you taking the time to review your experience, we look forward to working with you in the future.

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen precio y ubicación Estacionamiento caro pero cómodo
Se hospedó 1 noche en octubre de 2022
Respuesta de AG, el 10 oct. 2022
Thank you for staying with us. We really appreciate you taking the time to review your experience, we look forward to working with you in the future.

8/10 Bueno

Martha Liliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hace falta más limpieza y mantenimiento a las instalaciones, hubo que cambiar de habitación, estaba con más polvo
Se hospedó 1 noche en septiembre de 2022
Respuesta de AG, el 8 sept. 2022
Thank you for staying with us. We really appreciate you taking the time to review your experience, we look forward to working with you in the future.

6/10 Aceptable

Maria

Viaje familiar
Al descender la cama encontré uñas de alguna persona y la máquina del hielo estaba muy sucia
Se hospedó 1 noche en agosto de 2022
Respuesta de AG, el 25 ago. 2022
Thank you very much for sharing your experience. We are sorry your recent stay didn't meet expectations will make sure all your comments and concerns are being addressed to our management. I hope you give us another chance to earn your business

10/10 Excelente

Mauro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Precio
Se hospedó 1 noche en julio de 2022
Respuesta de TD, el 7 ago. 2022
Thank you for staying with us. We really appreciate you taking the time to review your experience, we look forward to working with you in the future.

6/10 Aceptable

Marissa

Se hospedó 1 noche en diciembre de 2021
Respuesta de TD, el 7 ago. 2022
Thank you for staying with us. We really appreciate you taking the time to rate your experience

10/10 Excelente

Alonso

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de TD, el 14 jul. 2021
Thank you for staying with us and for posting good ratings. We hope to see you in the future

10/10 Excelente

Jalynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel room was so spacious and perfect! The bathroom shower was so nice I will def stay here again
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Ismail

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff are friendly and understanding
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very good
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Geetanjali

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, but need little more cleanness. Very nice front staff lady
Se hospedó 1 noche en mayo de 2024
Respuesta de KR, el 21 may. 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback. We will try our best to make your stay perfect next time for a 5 out of 5 review.Regards,Falls Lodge & Suites

8/10 Bueno

Ceaira

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Room didnt have chairs or a phone. Towels were very small and they gave the bade minimum. The hotel looks nothing like thepicture at akl. It is a motel, the outside pics shown online are decitful and totally not the same property you stay at. Pulling in therw was atleast 50 bikers hanging out and were outside all night where wecouldhear in our rooms.
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 22 may. 2024
Thank you so much for staying us and your review. This is actually a motel not a hotel. We apologize for the 50 bikes but they were only staying for one weekend. We also apologize for not having enough chairs and phone in the room however we will be doing more renovations in our rooms soon. We hope you will give us another chance.

8/10 Bueno

Sharell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a nice place to stay. Walking distance to everything. Thank you
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 18 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 16 may. 2024
Thank you so much for staying with us and your great review. We really appreciate this. Hope to see you again !!

8/10 Bueno

TREVOR

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Affordable prices for 2 Queen size beds and facilities
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 16 may. 2024
Thank you so much for staying with us. We really appreciate your feedback

10/10 Excelente

David

Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 16 may. 2024
Thank you so much for staying with us. We are glad that you enjoyed your stay with us. Hope to see you again!!

8/10 Bueno

Stephen C.

Viaje familiar
Le gustó: Servicio y personal
It was worth the money. The beds were great . Breakfast was good for a contenital . Clean .
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 14 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Bueno

Lorelei Kaye

Le gustó: Limpieza y servicio y personal
Could definitely use some repair for leaky taps and some gungy trim etc. Doors slamming in the hall and being able to hear the neighbors through the walls sucked but otherwise it served its purpose and was conveniently located
Se hospedó 3 noches en mayo de 2024
Respuesta de TD, el 15 may. 2024
Thank you for taking the time to review your stay with us. I apologize for all the issues caused during your stay. Will make sure to address this. We hope you give us another chance in the future

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very affordable.
Se hospedó 4 noches en mayo de 2024
Respuesta de KK, el 12 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

Dilpreet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I personay reccomomd
Se hospedó 1 noche en mayo de 2024
Respuesta de KR, el 12 may. 2024
Thank you very much for taking the time to review our stay with us. We really appreciate your feedback and we hope to see you soon!!!

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de KK, el 12 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

Cu?ng

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Love this place!!!
Se hospedó 3 noches en mayo de 2024
Respuesta de KR, el 12 may. 2024
Thank you very much for taking the time to review your stay with us. We really appreciate your feedback and we can't wait to see you again!!!

2/10 Terrible

Kuljit

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No need
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 12 may. 2024
Thank you for staying with us.

8/10 Bueno

Alexandru

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Take to long to give back the deposit
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 11 may. 2024
Thank you for staying with us and leaving us a review. Deposits are actually a hold on the credit card and we release all the funds when you check out but it still takes 5-7 business days to get it back (which is the bank processing time). We still apologize for the inconvenience.

10/10 Excelente

Ak

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 10 may. 2024
Thank you so much for staying with us. We really appreciate your feedback

10/10 Excelente

Aurea E.Amaro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is kind and facilities very cleaning
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 10 may. 2024
Thank you so much for staying with us and your kind review. We really appreciate it. We hope to see you again in future

8/10 Bueno

McKenzie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de SB, el 10 may. 2024
Thank you so much for staying with us and your feedback

8/10 Bueno

Sunderam, Markham

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Some of them who were staying made noise over the night. Hotel security should make sure nobody make noice after midnight and having party late night.
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 6 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

8/10 Bueno

André, Morin Heights

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
…
Se hospedó 2 noches en mayo de 2024
Respuesta de KK, el 6 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

Manuela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was so close in a walking distance. Feel very safe and hotel is was clean and staff very friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de KK, el 4 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

6/10 Aceptable

Jean-Luc, SorelTracy

Viaje en pareja
No le gustó: Condiciones de la propiedad
Rénové mais très sommairement 20$/jour stationnement Déjeuner moyen
Se hospedó 1 noche en mayo de 2024
Respuesta de KK, el 4 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

Jazz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Helpful staff and really kind management . Well looked after property . Worth the stay ❤️
Se hospedó 2 noches en mayo de 2024
Respuesta de KK, el 3 may. 2024
Thank you for staying with us and taking the time to review your stay. We are glad you enjoyed your stay, hope to see you soon.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A nice clean place to stay ….with large rooms …walking Distance to everything also
Se hospedó 1 noche en abril de 2024
Respuesta de KK, el 3 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location...easy walk to Clifton hill or casino. Dollar store, gas station, restaurants, dispensaries, everything you need is only a few minutes walk away.
Se hospedó 8 noches en abril de 2024
Respuesta de KK, el 3 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon

2/10 Terrible

susana

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
WHAT I DIDN'T LIKE IT SMAILED IT DIDN'T HAVE BIG TWROLLS
Se hospedó 1 noche en abril de 2024
Respuesta de KK, el 3 may. 2024
Thank you for staying with us and taking the time to review your stay. We apologize for the stay not meeting your expectations. Hopefully you will give us another chance to earn your business.

8/10 Bueno

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
I liked how close it was to everything so that we were able to walk everywhere
Se hospedó 3 noches en abril de 2024
Respuesta de KK, el 3 may. 2024
Thank you so much for staying with us and taking the time to review your stay. We are glad you enjoyed the stay. Hope to see you soon