Thank you so much for taking the time to provide feedback. We are very pleased that you enjoyed our friendliness and customer focus.

Thank you for your wonderful review! We really appreciate the feedback.

Thank you for the wonderful review. This is much appreciated. We are very happy that you enjoyed your stay with us.

Hi Margo and many thanks for your positive comments about our accommodation and staff. Please note that none of the accommodation on the island has the aircon due to restriction. We would provide you with another fan to be in the lounge area if you have advised us so. We thank you again for staying with us and looking forward to welcoming you back in the near future

We take this feedback seriously. Norfolk Island is a subtropical destination with humidity and it is impossible to guarantee that there won't be the odd cockroach despite all our best efforts. Besides regular professional pest control, our housekeeping service is the considered the best on the island, which is why no other guest has ever complained about cockroaches. The review is not balanced, and the guest mentions absolutely nothing else, like the central location, enjoying the fastest and most reliable internet on the island, or the great onsite service, or the massage shower, or heated swim spa pool, day spa, spa baths, or the resort rent cars available.

Thank you so much for your constructive feedback. We are pleased that you enjoyed your stay and found the staff to be "fantastic".

Thank you for the 5-star review. We are very pleased that you enjoyed our island hospitality and the friendly management and staff during your stay, as well as the facilities in the villa and the convenience of the allocated rental car. We hope to welcome you back again one day.

Hi Clayton and friends and we thank you for your positive comments regarding our location. We are happy to hear that you enjoyed your visit to Norfolk Island and we are looking forward to welcoming you back in the near future.From your Cumberland families

Thank you for your lovely feedback. We are thrilled that you enjoyed your stay and look forward to welcoming you back one day.

Hi Gary and Kim and thank you for your positive feedback and thank you for choosing Cumberland Resort and Spa as your holiday destination here on Norfolk Island. We hope you had enjoyed your stay with us and we looking forward to welcoming you back in the near futureKind regards

Hi Maurie and thanks for your positive comments about our team and the facilities - muchly appreciated.Just to let you know that we have just installed a Starlink satellite disc which will provide our guests with fast and reliable services.

Thank you for taking the time to provide feedback on your recent stay at Cumberland Resort and Spa. We are very pleased that you enjoyed the convenient location, friendly staff, and that you experienced the perfect break.

We appreciate the feedback, and are thrilled that you enjoyed your stay. Please visit us again soon.

Thank you for your wonderful review. we are pleased that you enjoyed your stay.

We inform every guest when they check in that their unit can be serviced as often as they like. We usually do this midway through the guest stay, but encourage guests to let us know if they need more or less frequent servicing. We have housekeeping onsite very day to take care of any guest needs. If we failed to provide any servicing on this occasion, it is very unfortunate and we are deeply sorry. We also encourage guests in a notice posted in every villa to let us know during their stay if anything is not meeting their expectations, so we can rectify this during their stay, not after their stay when it is too late.

Thank you for taking the time to provide feedback on your stay. We really appreciate it. We are pleased that your enjoyed your stay and the special Cumberland hospitality.

Thank you for your lovely review and for pointing out the convenient position of Cumberland Resort and Spa, a short stroll to the clubs, cafes and restaurants, and shops.

Thank you for choosing to stay at Cumberland. We love making sure that our guests have a wonderful experience.

Thank you for providing valuable feedback. We are pleased that you were happy with the service and amenities.

Thank you for your lovely review. We are pleased that you enjoyed the friendliness of our staff, and the comfort of our heavenly King beds.

Thanks for you for your excellent review. We look forward to welcoming you back again one day.

Hi Donna-Marie. We are happy to hear that you and you party enjoyed your stay and our hospitality. We are looking forward to receiving your booking and welcoming you back next year.

Hi Alexandre and thanks for staying with us, even though it was only a one night stay. We looking forward to welcoming you and your team again in future.

Thank you for taking the time to write this fantastic review, and for appreciating our hospitality and service. Glad to enjoyed being right in town near the shops, cafes, supermarket, etc. We look forward to welcoming you back one day.

Thank you for taking the time to provide feedback, We are thrilled that you enjoyed your stay, and would love to welcome you back one day.

The resort is completely modern and very well maintained. We are very proud of our excellent reputation. Unfortunately the guest asked us to do one load of laundry for them without any separation. The dye leaked from one of their garments.

Thank you so much for taking the time to provide this valuable feedback. We love it when our guests provide insight into what they loved and where we can improve the experience.

Every single villa has been extensively renovated with spa baths, massage showers, full stainless steel kitchens, king beds, Egyptian cotton linen, 1000 thread count sheets, etc. surpassing most resorts. With onsite tour desk, onsite reception 7 days per week, housekeeping available every day, onsite Day Spa, Massages, Free Wi-Fi throughout, heated swim spa pool, rentals cars provided including convertible, etc. the list goes way beyond any usual resort.