Muchas gracias, sus comentarios son muy importante para nosotros y nos ayudan a seguir creciendo.

Muy agradecidos con su comentario positivo. Nos impulsa a seguir adelante .

Es lamentable que por mas que ofrecimos ayudarle en su situación de premura no pudimos satisfacer sus expectativas. La retroalimentación por parte de nuestros clientes para oportunidades de mejora son muy valiosas. Nuestro Hotel no está en construcción, como toda estructura necesita mantenimiento permanente. Haremos todo lo que esté a nuestro alcance por brindar la mayor cantidad de información a los clientes para que minimizar los comentarios negativos como el que usted expresa.

Buenas tardes, respondiendo a su comentario, con respecto al fumado, dentro de las instalaciones no se permite fumar y mucho menos en las habitaciones, se les hizo una excepcion porque no teniamos huespedes a la par, para eso estan las areas de fumado. El check out es a 11 am, y lo indica en un rotulo en nuestra recepcion, casi siempre dejamos que se queden un rato mas, pero ese dia teniamos ingresos y ocupabamos desinfectar la habitacion y el hotel. Saludos.

Muchisimas gracias por tu comentario Marianela. Nos alegra que hayas podido descansar y relajarte. Te esperamos pronto! :)

Thanks for taking the time to give us your feedback. We are sorry to hear that you did not enjoy entirely the breakfast menu. We based our six options on the most popular options, beginning with traditional costa rican breakfast to the continental breakfast and others, always with fresh seasonal fruits. However, we will review the menu options and always look for improvement! Our customers opinion matters to us! :) Best regards.

Muchísimas gracias por tu comentario. Nos alegra saber que tu estadía fue placentera. Te esperamos pronto!

Buenas tardes, lamentamos que estés insatisfecho con tu experiencia. Nuestro staff se esfuerza en proveerte el mejor servicio para la comodidad total durante tu estadía, provisionando aire acondicionado, TV por cable, entre otros beneficios. En lo que concierne al shampoo, nuestro proveedor es de los mejores en el mercado, sin embargo es un producto realizado para todo tipo de cabello. Saludos!

we appreciate your comment, thank you! Hope to see you again soon!

Muchas gracias por su comentario. Nos fortalece para seguir adelante.

Les damos las gracias por sus comentarios. ¡De parte de todos los miembros del equipo de trabajo del hotel les damos las gracias!Cuando gusten volver siempre serán bienvenidos y nosotros los atenderemos de la mejor manera. Les deseamos un feliz regreso a sus hogares y deseamos que regresen pronto.

Les damos las gracias por sus comentarios. ¡De parte de todos los miembros del equipo de trabajo del hotel les damos las gracias!Cuando gusten volver siempre serán bienvenidos y nosotros los atenderemos de la mejor manera. Les deseamos un feliz regreso a sus hogares y deseamos que regresen pronto.

Hello! We are deeply sorry that you were not able to enjoy your one-night stay at the hotel. We truly did our best so we could give you the best attention expected from the whole staff. The tiny room which you mentioned has actually the standard size of any hotel room, 24 square meters. We would like to clarify that your receipt was for 37 USD not for 50 USD as you stated. We checked and you did in fact order 6 bottles of soda (350 ml each, again the standard size) and two piña colada promos at happy hour, that means a total of 4 piña coladas and 6 sodas adds up to 37 USD. Sadly we are not able to control what lies outside the hotel. We would like to offer our apologies since we were not able to captivate you with Samara Beach due to the road that you have to go through in order to get there. We are working hard so we can one day have a proper road that leads to the beach one day but right now it isn’t possible. Again it's out of our hands, but we still try our best to offer a pleasant stay at the hotel. We will improve in what we can. If you ever change your mind it would be a pleasure to have you back.

Les damos las gracias por sus comentarios. ¡De parte de todos los miembros del equipo de trabajo del hotel les damos las gracias!Cuando gusten volver siempre serán bienvenidos y nosotros los atenderemos de la mejor manera. Les deseamos un feliz regreso a sus hogares y deseamos que regresen pronto.

Muchas Gracias por su comentario.

We are very sorry that your stay was not what you were expecting. Due to the troubles you were having with your vehicle we are very sad that you could only stay one night at the hotel, even after all the help we gave you by starting your engine with our car battery before you left.This is actually the first time we have ever received a complaint about our wood bed drawers. They are designed in way that guarantees freshness and a positive stimulus to anyone who sleeps on them. If you were that displeased with them we would’ve loved that you told us so we could help you by changing it with a different bed drawer so you slept better. As for the pillows, it’s imposible that they are from the 50s since we didn’t exist at that time. If you told us you disliked them we would’ve gladly changed them but sadly you kept it to yourself. Regarding the bug problem. It would have been a pleasure to give you any bug spray that we offer for free at the reception. Even if there were so many bugs we would have gladly moved you to a room and fumigated the room where you stayed so it wouldn’t happen to another client, but once again you kept it to yourself. The hotel is surrounded a beautiful habitat that harbors many animals including the insects you mentioned. It is complicated to deal with them, but it’s not imposible if you allowed us to try. It’s a shame that we couldn’t help you with the bug trouble.As for the window you mentioned, the broken part of it is but a simple scratch that is already scheduled for repairs. So we actually thank you for pointing this issue in your comments so we can speed up this particular repair. We are more than thankful that you chose to stay at the hotel and we will try our best to improve with the issues you mentioned so other guests may have a better experience. We hope that you have a joyful trip in our country and please if you wish to check with us in the future you will be more than welcomed to do so.

Agradecemos su comentario positivo y nos alienta a seguir adelante. Fue un placer servirles.

Gracias por comentario positivo. Nos impulsa a seguir mejorando.

Muchas gracias por su comentario, seguimos trabajando para mejorar.