4/10
The property itself was ok, a bit dated. Check in & things at the Carousel building were good. VACASA was a joke. Our unit was NOT clean, chips & dirt on the floor- linens not changed. Previous guest dirty towels in bag on the floor. NO clean towels or sheets so we could have a place to sleep or shower. It took several phone calls before we got clean linens delivered FINALLY @10 pm. No one took the dirty bedding. They did take the bag of dirty towels. We were promised SEVERAL times that a crew would be in to fully clean the unit and take the dirty linens. We stayed four days and this NEVER happened. We were promised a refund which I am shocked to say we actually did receive. However it was a random dollar amount that was not even 10% of our stay or even the cost of the cleaning fee. We spent good, hard earned money to have a nice relaxing vacation and VACASA made it a stressful, disgusting nightmare. Our vacation turned into a lot of time spent hounding the rental property with numerous phone calls and emails and a lot of tension within our family as well.
Sarah R.
Se hospedó 4 noches en julio de 2024