Suite, 1 cama King size, hidromasaje, vista a la alberca (with Sofabed) | Vista desde la habitación
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Opiniones de SureStay Plus Hotel by Best Western Odessa

3 out of 5
SureStay Plus Hotel by Best Western Odessa
110 W Interstate 20, Odessa, TX

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 18 de 44 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 44 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 44 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 44 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 44 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jesus

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Cristela

Se hospedó 1 noche en febrero de 2022

2/10 Terrible

Maria

Se hospedó 1 noche en julio de 2023
Respuesta de Management, el 19 ago. 2023
we are sorry that you only give us 1 point, we didn't see that you stayed here or have stayed here. please email us your experience.

6/10 Aceptable

Jenifer

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Gracie

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Management, el 13 jun. 2023
Thank you,

10/10 Excelente

Rosa

Se hospedó 1 noche en junio de 2023
Respuesta de Management, el 13 jun. 2023
Thank you!!!

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel used to be anything but clean and comfortable. the current management have really made this property into something to be proud of. The rooms are clean and in good overall condition. The Pool area used to be anything but a place you would have felt comfortable swimming in and now it is clean and wlell maintained. I don't normally review hotels when I stay there but this time I just had to sing the praises of this particular hotel and personally commend them for the hard work and effort it took to get this properthy in the shape it is now.
Se hospedó 4 noches en mayo de 2023

2/10 Terrible

Florensia

Se hospedó 1 noche en mayo de 2023
Respuesta de Management, el 13 jun. 2023
Thank you for your recent survey. We see that you have rated 1 out of 5. We deeply regret that you were not happy. Please let us know what could we have done better to improve your stay. Thank you,SureStay Plus Odessa, Texas

10/10 Excelente

Candia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Cindy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Stephenie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great!!
The lady who checked us in was incredibly nice!!! Really clean and best shower I’ve had at a motel.
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Raymundo

Se hospedó 1 noche en octubre de 2022
Respuesta de Management, el 21 oct. 2022
Hello,Thank you for filling out survey, we will do our best to resolve your concerns. Please contact us directly. Thank you

10/10 Excelente

Yassin, Celina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is nice and quite, huge 18 wheelers parking. The guy on front desk was nice and polite.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Lynda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The check in was fast and the front desk guy was very nice. I had booked the handicap room but it was already taken. The room was very nice and comfortable. It was clean. No problems. Even though it was next to the interstate we didn't hear any noise. Would stay here again.
Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Alfredo

No le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Very clean, friendly staff ample parking great stay
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was well maintained and clean. The room was shielded from interstate noise.
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Marc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was nice but everything had a smell to it which was not pleasant. Not sure, but it may have been the air, as this is a petroleum processing area?? I don’’t know…. My room key wouldn’t get me in to the pool area where the ice machine was located. Slept well, just couldn’t give it a 5 star.
Se hospedó 1 noche en diciembre de 2021

4/10 Malo

Roy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Sleepless night
At 1:30 am someone pulled up in a loud car next to my window and left the car running for 20 minutes. Then the people in the next room were having a party until 4:30 am. I couldn't get any sleep would have been better off staying home and driving in the morning.
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Leanna

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2021

2/10 Terrible

Tomas

Viaje de negocios
No le gustó: Limpieza y servicio y personal
I will never stay there again and recommend noone to stay there
Se hospedó 1 noche en enero de 2021
Respuesta de Guest Relations , el 12 ene. 2021
Dear Tomas, We are sorry you were not pleased with your visit. We would love to know what you did not like so we can improve. Take care and we wish to hear from you.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice people, yucky facilities
Lots of construction. I think mine may have been the only available room because every other room i saw was torn apart. I was here a year ago and the same thing. How long is this remodel going to take? The noise of construction workers banging and yelling back and forth to each other does not make for a very relaxing environment for rest for weary travelers. Also, filth in the room. Urine on the toilet seat. A hair on the "clean" towel. A burn mark on the "clean" pillow. Definitley not a clean environment when you would think a hotel would go above and beyond to provide guests with a clean environment and some peace of mind against Covid stuff. But even without plandemics, this room wouldnt have passed even a standard cleanliness test on a normal day.
Se hospedó 1 noche en octubre de 2020

4/10 Malo

Lucresia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just not the same
It used to be good place to stay, but now it is horrible, not very clean or front desk friendly. Last time we are staying there and that is shame, because it used to be good.
Se hospedó 2 noches en junio de 2020

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well please
Even though this place is under construction, the total experience with the staff and room i am very happy with my choice of staying here.
Se hospedó 2 noches en marzo de 2020
Respuesta de mike, el 23 mar. 2020
thank you for your survey, we will keep working hard to ensure satisfaction to all over guest!!

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de mike, el 23 mar. 2020
thank you

10/10 Excelente

Karen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Nice Indeed!
This was an excellent overnight stay. I arrived about 1 a.m., after incorrectly figuring the driver time from El Paso to Odessa was two hours. (It's four; plus another hour for bad roads. Nonetheless, the woman I must have awakened was as fresh and pleasant as if it were a Sunday morning. The room was Big, and extra clean. The bed was really comfortable. The price was low because they're doing some renovations, I heard the next morning from a most gracious man -- perhaps the owner/manager/boss? -- but everything looked good to me! Pleasant paint colors. Oh! No pictures on the wall. Guess they're just not quite finished. Grab yourself a great buy and an every better stay at Knights Inn Odessa. I'll be staying there again on my way back home.
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What was unique was that they have nice rooms and are very clean. It is safe and calm hotel to stay in and the service was very good from the start
Se hospedó 1 noche en noviembre de 2019

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en octubre de 2019

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Non smoking room smelled terrible of smoke. Had to get changed to another room upon arrival. To the staff's credit, they did change the room promptly. But the new room had a dirty bathroom. Then one of the nights i was there, housekeeping didn't come to the room. So after a long day out, I came back to a room with no soap, no towels, no clean sheets etc. Overall very disappointed. I wouldn't stay there again.
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

Heather

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just perfect
It was awesome. Rooms were good size and bed was super comfy. They’re doing renovations so during the day it was a little noisy but I still enjoyed my little getaway. LOVE the fact that they have free WiFi which is super high speed.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Great place, clean and very comfortable. Check in would have been easier for the desk attendant to access the computer for my reservation rather than contacting manager to find my email to complete my check in. I hope next time, they have the breakfast area remodel completed for guests to have free breakfast, as advertised as well.
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business
Safe place to stay.
Se hospedó 4 noches en julio de 2019

2/10 Terrible

Veronica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rude
Nothing ws working, no poo no breakfast.. Nothing their website promisesl no friendlines
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Chanel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable & Clean
It was comfortable
Se hospedó 1 noche en abril de 2019

2/10 Terrible

Duong

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad experience & responsibility
I could not stay because they said there is no price for this. Then I needed to wait for more than 1 hour then left to find another place. After all, I asked to talk with the manager and he said it's the system mistake. So who will have responsibility for this? I had no place to live at mid night. And I still don't get my refund.
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
La mayoría de sus diferentes áreas estan inabitables pues estan en construcción o remodelación y no lo anucian en su página 😞
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Brittney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2019

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Meh
It’s I. South side Odessa. The area is pretty ghetto. It was fine just wouldn’t have chose it. Tbh it was the only thing available.
Se hospedó 2 noches en enero de 2019