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Opiniones de Springhill Suites Marriott Quail Springs

2.5 out of 5
Springhill Suites Marriott Quail Springs
3201 W Memorial Rd, Oklahoma City, OK

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 330 de 740 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 740 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 81 de 740 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 740 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 67 de 740 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Luis

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
El servicio de limpieza
Se hospedó 2 noches en julio de 2022
Respuesta de Andrew Burch, el 19 jul. 2022
Luis - Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize for the inconveniences caused and for not meeting your expectations. We are constantly striving to raise the bar with our services; therefore, we are grateful for your valuable feedback. We hope you will give us another opportunity to regain your trust the next time you are in the area.

8/10 Bueno

Maria, Katy Tx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Edmont OK
Muy bien

10/10 Excelente

Derique

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great overall stay, clean, check in and out was easy.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet and great price
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Gary

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was dark, even with ALL the lights on! NO cleaning of the room the entire three (3) night stay! We had to go down and get more wash cloths and towels. Will definitely NEVER book at this hotel every again. Extremely disappointed in a Marriott property!
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Kalyn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024

4/10 Malo

Kristin

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kelli

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Some wear and tear but very clean and comfortable. Quiet room even by the elevator. Will definitely be back.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael

Viaje en pareja
The property was decent I’m pretty pick but I’ll pick this one again.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Heather

Se hospedó 1 noche en abril de 2024

4/10 Malo

Kelli

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
There was a pizza box in the refrigerator when we arrived. The sink did not drain and we did not even consider sitting on the sofa. It was extremely hard to navigate the cramped bathroom and the shower faucet was installed wrong so it was cold on the hot side and hot on the cold side. The lock on the door didn’t work right so we had to really work to get the deadbolt back in to shut the door when we left. The bed was fine and comfortable, but we definitely won’t be staying here again.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Darlene

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

jody

Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean comfortable and nice staff
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Shawna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kimberlee

Le gustó: Limpieza y servicio y personal
The area is convenient. The carpets need to be replaced as do the showers. The breakfast was really good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer AGM, el 20 feb. 2024
Thank you for taking the time to share this with us. We will working on the issues you stated. I will also be sharing this with the entire team to motivate them to do better and see was the guest sees. Thank you! Jennifer MAGM

6/10 Aceptable

Tiffany

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not that impressed
The lighting in the room & hallway was terrible & the shower/toilet room was way too small. Less giant sectional & more room in the bathroom.
Se hospedó 1 noche en febrero de 2024
Respuesta de AGM Jennifer, el 11 feb. 2024
Dear Tiffany,I am so sorry to hear of the inconveniences you faced on yout trip. I will be sharing this with housekeeping and Maintenance to get these issues resolved. I do hope that you will give us another chance next time you are in the area.

8/10 Bueno

James

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jennifer

Viaje familiar
Le gustó: Servicio y personal
Good
Not the best but not the worst. Service was great! Food ok, older place, couch mattress was nasty. Had to call for bedding for extra bed. Elevators were out but they did offer a free cancelation.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Karol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly check-in and comfortable room. The elevator was down and we had a 2nd story room. They did let us send our suitcases up without us so we didn't have to carry it up. 1st room had toilet leaking (wet floor) notified maintenance and moved to another room and unpacked again for a 5 night stay, took shower and the water wouldn't drain! Maintenance tried but needed a professional. Had to repack and unpack to a 3rd room! Plumbing was fine. Very comfortable room. Granted we were there over the cold spell the breakfast area was very cold. We would of taken our food to our room but didn't want to carry it up the steps. Food was good but we were cold. We would definitely go back, despite the elevator and plumbing issues.
Se hospedó 5 noches en enero de 2024
Respuesta de AGM Springhill Suites, el 25 ene. 2024
Thank you for your review. We appreciate the Feedback! I am very sorry for the inconveniences during your stay. I hope you will come back and give us another chance to make your stay great!

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Not the best
Elevator was broken the entire 3 night stay. Beds were comfortable but the pull out bed in couch was nasty and terrible. Bathtub did not drain well at all.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Albert

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Elevator was broken and the employee stated it would be fixed. We stayed 3 days and still was not fixed
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Angela

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pillows
Could really use new pillows.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Walton

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Could’ve been better.
Took forever for someone to show up and check us in.. they only had one elevator working when we checked in,, by morning no elevators were working…
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

JR

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Chandler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Emilyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Rob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Angela

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bathroom was not as clean as I prefer. There was hair still in different places. Staff was very friendly and everything else was good

8/10 Bueno

Jorge

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Garold

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fast easy check in and out. The sofa springs were saggy, but everything else was very good. Breakfast was good with a wide variety.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Nikki

Viaje familiar
No le gustó: Limpieza y servicio y personal
Not sure the sheets were clean. Bar sink was dirty. Bathtub was dirty. Carpet was not vacuumed. Front desk not present, & had no sense of guests awaiting check in. No wash cloths were provided.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Chareatta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable rooms and quiet.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Kenny

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Michelle

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The key card machine was broken and had to find someone to constantly reopen the room. The hotel was really understaffed. No turn down service or fresh towels given. Had to ask for towels. Coffee maker in room broken. Staff was friendly . But it was a real inconvenience to travelers.

4/10 Malo

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice but be aware when ordering on line
Double charged for room after ordered online... Had already went thru that with desk and I still got charged twice.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sharon

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Faith

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Need a bathtub with a shower
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Bridget

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
So so
Service was not the best, but not bad. It was very dirty everywhere could never find anybody at the front desk for Help. They always had a sign up saying they were with someone else.
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Stephanie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible General Manager!!!!
I didn’t get to stay at the hotel. Got there to check in and was told they could no longer accept my reservation bc they had no hot water due to a gas leak. Receptionist was very nice and trying to be as helpful as she could. She was told by her GM that the GM had personally reached out to two other hotels and had rooms reserved for their guest at a certain rate. When we called the other hotels they said that it was not true and they were completely sold out. When the receptionist working called her GM her GM told her that there was nothing she was going to do and we were on our own and had to figure out how to get our money back and find a new rooms. Majority of hotels in the area were sold out due to soccer tournaments over the weekend so it was a hassle trying to find a room last min. Definitely don’t recommend this hotel bc of the customer service from the GM! Ended up paying for over $300 for 2 rooms at 2 diff hotels and only being able to stay at one of them!
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

BILL, duluth

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Elevator was broken our entire stay, room was only cleaned once during our 5 night stay. Ice machines broken, needs updating, lots of peeling wallpaper. Breakfast wasn’t good, ran out of coffee. Terrible internet and Wi-Fi and tv channels
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Sandra

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
Elevator kept going on and off for a couple of days and was not fixed.
Se hospedó 5 noches en septiembre de 2023

4/10 Malo

Jeremy

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The elevator was out of service, which would have been nice to know prior to checking in. Had I know that I would have canceled and found a better location.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Nancy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is poorly maintained. Scuffs on walls, missing hardware, needs painting, bad pool upkeep. Spring hills are usually good places but this one needs attention. Staff was nice and food was good.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Jamie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, woman working front desk was very kind and helpful.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios
Stay was pleasant.
Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Mary Jane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable
Se hospedó 1 noche en agosto de 2023