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Opiniones de The Reef Hotel and Residences

3 out of 5
The Reef Hotel and Residences
Bldg 532 Waterfront Road, CBD Subic Bay Freeport Zone, Olongapo

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 15 de 77 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 23 de 77 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 77 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 77 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 77 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Prudencio

Se hospedó 8 noches en marzo de 2024

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent check in staff . Very friendly and very professional staff.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Marvelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean place.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

JOSE, CHULA VISTA

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The place looks great from the outside, but the room we stayed in are quite tiny
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

John

Se hospedó 10 noches en noviembre de 2023

8/10 Bueno

Douglas, bremerton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

marcelino

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I like the location 7 eleven in the building, but poor a/c location not facing the bed
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Leslie Joyce

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is runned down. There were no elevators to begin with. The initial room that we had was a mediocre. They gave us a room that was not supposed to be rented out, drain was clogged, missing toilet seat, showers did not have sliding doors so expect the entire bathroom to get soaking wet, towels we’re dirty white, cabinets have rails so you could barely put stuffs in it since it will fall through the gaps, doorbells and dnd service not working so expect someone to knock on your door each morning, one key policy per room so next time you leave your room you need to ask the front desk for assistance each time to have someone open the door for you. Because if you take your key out, the AC and lights will shut off. And guess what, you’re in the Philippines! You know how hot it is so you would rather leave the key and call someone than take they key with you. Weird! I’ve never experienced a hotel like this before. I cannot recommend this place to any of my family and friends. We are very disappointed. On the email, I have explained who will be staying in the rooms with me, I booked two rooms and they had my parents stay in the 2 single beds and they put me and my daughter to the king bed which I found it really annoying!
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and nice. Staff was friendly and professional.
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Servicio y personal
I like the location of the property, It is close enough to the main avenue but also not that busy, with ample parking right across. There is even a 7-11 and a restaurant located beside it. The staff were friendly. On the down side, there is no elevator, so it was a challenge bringing luggage up and down the stairs. Unless you actually ask for help, the lobby staff won't assist you even if they see you lugging your suitcase at the stairs. Also, despite requesting for another, they only issue one key card so, if you and your companion happen to be going separate ways and you come in the hotel first, you would have to ask the hotel to open the door to the room for you, but since you don't have a keycard to power up the room, you would have to sit in the dark without aircon, or otherwise wait for your companion at the lobby. The rooms are amply sized, but the bathroom needs to be maintained better. There are molds already on the shower stall and the lavatory/ sink was not cleaned properly. you will be issued towels but need to request a bath mat. There is a ref, a microwave, and standard eating implements, no water kettle. (No coffee and tea, just 2 bottles of mineral water)
Se hospedó 2 noches en diciembre de 2022

6/10 Aceptable

Jhosella

Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Peng Cheau Patrick

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not worth the stay
This is the worst hotel I was put up so far. Luckily I book an executive suite that more comfort. The towers are like floor rug. No breakfast. Complimentary water had a weird taste.The "Bay" view are block with bamboo just outside the balcony. Door lock not good condition. No elevator, need to carry luggage to room and only one male staff to help.
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Wesley

Le gustó: Servicio y personal
Aircon was very noisy that we had to change room and the 2nd room had bathroom floor always flooded. No elevators.
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Roberto

Se hospedó 3 noches en mayo de 2022

2/10 Terrible

Rob

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The lady at the desk was very friendly she's doing her job very good..👍 But this hotel is way way to expansive for the service the order( none) hotelroom situated at the thirth floor.. no aircon and elevator available in the hallway, only at the groundfloor( so very hot and no fans other floors) in the room a balcony and see view😒1 m wide door opened with alot of force..try closing it almost fell out cabinet drawer broken and garbage inside and almost no water coming out the shower..beach beyond hotel yes there is but not allowed to swim..swimmingpool not present as alternative....booked for 3 nights..checked out next day as quick as possible to other hotel 500m further down the road..
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Wilhelm

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Osamu

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
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Se hospedó 20 noches en marzo de 2020

8/10 Bueno

Abigail

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020

6/10 Aceptable

Maria Lisa

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Earl

Viaje familiar
Le gustó: Servicio y personal
No bay view
My Bay view was blocked by bamboo trees but I paid extra for a bay view. No elevator.
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Cris, Pasay city

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
When i came to the room, its nice clean, relaxing,nice and cozy bed.. but there is no slippers no rugs... water in the toilet is leaking then suddenly i wanna ask something to the receptionist.... but i cannot find the phone...i look everywhere.. i still cannot find.. until i go down to the reception to ask personally..after that i ask also why dont have phone in my room..she said have phone there then she try to call and then she said.. its ringing.. maybe you cannot see she said.. so i feel shy then i go back to room to find it one more time.. unfortunately i still cannot find the phone until i call a housekeeping who just pass by in the alley way... then i said this room dont have phone? Then she come and look everywhere then she said yes mam dont have phone... i said.. ah ok.. atlist i confirmed it that there is no phone... and then after 20 mins they knock and then they tell me that they will transfer me in other room.. and it was upgraded into a jr suite.. i feel happy... though there is no rugs no slippers no hangers in the jr suite.. also the toilet is leaking.. When i walk around the hotel.. i find it so dirty... on 2nd floor balcony, there is an empty beer bottles all over in 1 table and on the floor and so many used ash tray on both table.. and also the floor and the wooden chair is full of dust, when i go to the ground floor some of the tables are same.. have empty bottles and used ash tray.. Above all i will rate this hotel during my stay is 60%... thank you
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Fara Asyikin

Le gustó: Limpieza
The good, the bad and the ugly
Room is clean but they didnt make up my bed on daily basis and replenished the mineral water or changed the towels. Air conditioner was very noisy and occasionally made me awake during night time thinking someone was trying to break in the room. Reception lack of knowledge on the surrounding and keep saying "I dont know" rather than trying to find out for the guest. Asked for adapter, they said was not available but found out later it was at the reception all the while.
Se hospedó 3 noches en noviembre de 2019

10/10 Excelente

Magdalena

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reef hotel
Comfortable and accommodating
Se hospedó 2 noches en octubre de 2019

4/10 Malo

marianne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A nice hotel in a wrong place at a wrong time
The ads in hotel.com did not inform us that the street in front of The Reef was being renovated. The rainy season made the area flooded, problematic for the guests.
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Expensive for what you get
Hotel is tired, restaurant menu selection and food is very basic and not great
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Overpriced. This property is overpriced for what it is.
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
Discuss with her and what you are it’s not good aircon it’s nosi
Se hospedó 1 noche en junio de 2019

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
the surrounding area is not good. dud not feel safe leaving my rental car out there. the lobby is very nice but the actual rooms need major updating upgrading etc..I rented the executive suite. it was dinghy had ants crawling around and the sheets and towels are like 30 years old..the a/c was weak. this countrys heat is no joke. im begining to see a trend in some pictures of hotels being photo shopped to look better especially if in a sketchy area.
Se hospedó 1 noche en abril de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 8 noches en marzo de 2019

6/10 Aceptable

Dante

No le gustó: Comodidad de las habitaciones
Everything works fine except supply for towels
The hotel is ok and the staffs are friendly too but they don’t provide towels for the rooms and it’s good thing we brought our personal towels.
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Ferdinand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Bong

Le gustó: Servicio y personal
Descent hotel where you can have a peaceful rest, this is good for back packers or solo travelers. Although I don’t recommend this for families who is looking for activities like swimming or others. Overall it is a descent hotel, I do see myself going back here in the future if I need a place to rest and sleep for the night.
Se hospedó 2 noches en noviembre de 2018

6/10 Aceptable

Ole

Not fully as expected, but ok.
I booked the room for 2 adults and one child through Hotels.com and received confirmation for 1 room with 2 twin beds. When we checked in we got a room with only one twin bed. There were no rooms available with 2 twin beds and we had to sleep all 3 in one bed. The first morning I informed the reception the drain in the shower was clogged a d the aircon filter was dirty. In the evening the drain was cleaned but not the aircon filter. I cleaned the aircon filter myself. The breakfast was wery basic, but ok. The staff was very positive but it's obvious they have a tight budget.
Se hospedó 3 noches en noviembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
New building nice and clean. But is not recommended for seniors. its equipped with Elevators
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

DocFerdy, BGC, Makati

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My go-to place whenever my family and I are in subic. Nice place, convenient, a perfect staycation...always a two-thumbs-up experience
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Louie, San Diego, Ca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and Clean. Located near by shopping complex
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice location close to restaurants and only a short drive to shopping and the beach
Se hospedó 3 noches en noviembre de 2018

6/10 Aceptable

Jeff, Laguna Hills, CA

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Nice room setting and breakfast buffet. The receptionist needs to smile more and greet guest more often. It would be a professional courtesy if she welcomes them and offer help.
Se hospedó 2 noches en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Courteous and very helpful staff. Very nice and covinient location of the hotel right next to the bay. 7/11 store next door.
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

EDWIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018

6/10 Aceptable

Piotr

Le gustó: Servicio y personal
Needs upgrade
Insects in the room incl ants. noisy aircon. Good location, taxi, bar, small spa nearby, nothing special.
Se hospedó 1 noche en agosto de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2018

8/10 Bueno

Kuochung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfortable, staff are very accommodated, nice location that you can see the Subic harbor and walk around.
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staycation in subic
Near to everything you need.white and quiet place to stay. Accomodating staff. Fast wifi. acccess to pirates bar (live acoustic)
Se hospedó 2 noches en julio de 2018

6/10 Aceptable

Ed, San diego, Ca.

Quiet hotel
Weak TV control battery. Loose shower handle. Left 1 bottle water empty. Towels looks dirty but clean.
Se hospedó 1 noche en junio de 2018

6/10 Aceptable

jennifer

Le gustó: Servicio y personal
Average hotel

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Ken, US Navy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great front desk staff and Great room
The Front desk female was so nice and friendly, so I knew my stay would be great. The room was clean and shower was great. Overall I give it a 10. I will be staying there again soon and I will tell my friends to stay there!
Se hospedó 1 noche en abril de 2018