Lobby

Opiniones de The Buena Park Hotel & Suites

2.5 out of 5

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 77 de 201 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 36 de 201 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 201 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 201 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 201 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

7.2/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy tranquilo y buenas instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Carlos,Nos alegra saber que disfrutó de la tranquilidad y nuestras instalaciones. Si tiene alguna otra pregunta o comentario, no dude en contactar a nuestra gerencia. ¡Esperamos darle la bienvenida de nuevo en el futuro!

8/10 Bueno

Luz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Luz,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

Ana Lidia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Ana Lidia,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or need assistance in the future.

10/10 Excelente

Georgina

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación para conocer Los Ángeles, Disney, etcétera
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Georgina,We are pleased to hear that you found our hotel's location convenient for exploring Los Angeles and nearby attractions like Disney. Thank you for choosing us for your stay and we hope you had a memorable trip.

8/10 Bueno

Candy Lucia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo que pagamos es lo que recibimos
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Candy Lucia,Lamentamos que su experiencia no haya cumplido con sus expectativas. Valoramos sus comentarios y los compartiremos con nuestro equipo para futuras mejoras en nuestro servicio. Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en el futuro.

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Sara,We are pleased to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we thank you for choosing to stay with us. If you have any further feedback or need assistance in the future, please do not hesitate to contact our management team.

2/10 Terrible

Mario, San Diego

No le gustó: Servicios y condiciones de la propiedad
No se puede dormir de una habitacion a otra se escucha todo tube que irme a las 9 de la noche y dejar el Hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Mario, We regret to hear about the noise issue you experienced during your stay. Our team is committed to ensuring all guests have a peaceful stay with us. Your feedback will be shared with the relevant departments for further review and improvement. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Brenda

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Brenda,We're thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back in the near future.

4/10 Malo

Stephanie

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

keyahsha

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looks are very deceiving, when I booked this hotel through Expedia, the pictures were nice & the hotel look very comfortable, when I arrived at the desk to check in, the man( Jeffery damer) was very vague & not friendly. When I got into my hotel room & begin to settle in, not even a hour later a Big roach started crawling up the Wall, I took pictures for Proof, grabbed my things& exited immediately. Jefferey damer at the front desk was very inconsiderate & would not process a refund or had no sympathy, I had to come back the next day & ask to speak to a manager.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello keyahsha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kendra

Viaje en grupo
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The room I reserved had copious amounts of roaches.
Se hospedó 4 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Kendra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Aceptable

Gwendoline

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The room was clean and decent. Stayed one night. Not the best but good for a nights stay. Walls a super thin and you could hear everything going on around outside and next door.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Gwendoline, We appreciate your feedback and are glad to hear you found the room clean for your overnight stay. We apologize for any noise disturbances you experienced; please feel free to reach out to our management directly for further assistance. Thank you for choosing to stay with us.

4/10 Malo

Glenda

Viaje familiar con niños
Le gustó: Servicios
The person at the front desk was pretty rude 😒
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Glenda, We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. We strive to provide excellent customer service and will address this with the team. Thank you for sharing your feedback with us.

2/10 Terrible

Karen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like that the property was next-door to outback steakhouse on the same side of the street. What I did not like about this property was it was filthy. The grounds were unkempt. The sidewalks were filthy. They needed to be pressure washed. The inside bathroom baseboards were healthy with cockroach feces, and a cockroach actually running around on the floor. The desktop was sticky. The bed was uncomfortable and old very very old. The mattress springs were felt in the center of the bed. I would never return to this again. Management did not know how to clear the phone that was blinking all night with a message on it. I won’t be able to have a continental breakfast because I will not be having food for cockroaches were found in the bathroom .
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Karen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excelente

Eliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is nice house keeping ladies are amazing polite and respectful friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Eliana,We appreciate your kind words about our housekeeping team, who strive to offer exceptional service to all our guests. Your feedback is valuable as we continuously work to maintain a high standard of hospitality. If there are any further comments or concerns, please feel free to contact management directly.

10/10 Excelente

George

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello George,We are delighted to hear that you had a memorable stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience!

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Most convenient hotel with parking right in front of our room, friendly and accommodating staff, excellent location, clean room, amenities complete with ref, microwave, coffee…and price is great! what else would we ask for?
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Michelle,We are delighted to hear that you had a comfortable and convenient stay with us! Our team works hard to provide excellent service and ensure all guests have an enjoyable experience. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s fine for going to Disneyland and Porto’s is across the street.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Michelle,We're glad to hear you found our location convenient for your Disneyland visit! Being close to Porto's Bakery is definitely a bonus. Should you choose to stay with us in the future, we hope you enjoy another pleasant stay.

6/10 Aceptable

Gerardo, north las vegas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
the hotel was great. the only complaint i have is that the bathroom door was a sliding door with frosted glass, little to no privacy. and the front door had a large gap underneath it, large enough for me to put my fingers under it. the bed was amazing! pillows and bed linens were amazing as well, would definitely stay again
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Gerardo, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay overall, particularly the comfortable bed and linens. We appreciate your comments regarding the privacy in the bathroom and the gap under the front door, as this helps us improve our services for future guests. We look forward to welcoming you back on your next visit.

4/10 Malo

Kelly

Viaje familiar
There was a bug on the bed and a roach crawling on the floor.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Kelly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Christina, la mirada

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff goes well and beyond expectations
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Christina,We are pleased to hear that our staff exceeded your expectations during your stay. Your positive feedback is greatly appreciated, and we strive to provide exceptional service to all our guests. If you have any more comments or suggestions, please feel free to reach out to our management team.

10/10 Excelente

Backup

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Backup,We're delighted to hear you had a "great" experience at our hotel. Our team works hard to ensure all guests enjoy their stay. Your feedback is appreciated as it helps us to continue providing excellent service. If you have any suggestions for improvement, please don't hesitate to reach out to us.

2/10 Terrible

Kimberly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Lots of children running around facility
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Kimberly, We appreciate your feedback and apologize for any inconvenience. We strive to create a welcoming environment for all guests. We'll address this with our team for future improvements. Thank you for bringing this to our attention.

10/10 Excelente

Christina, la mirada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Christina,We are delighted to hear that you had an excellent experience during your stay with us! If you ever have any additional comments or suggestions, please do not hesitate to contact us directly.

4/10 Malo

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Al around pretty trashy
Se hospedó 4 noches en abril de 2024
Respuesta de Manager, el 10 abr. 2024
Hello David,We appreciate your feedback and regret to hear that your experience did not meet your expectations. It is always our goal to provide a positive stay for all our guests. We value your comments and will take them into consideration for future improvements.

10/10 Excelente

Geno

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Genuinely one of the nicest hotels I've been in and the price was very reasonable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Geno,We appreciate your positive feedback on your recent stay with us. It's delightful to hear that you found our hotel to be accommodating and reasonably priced. Thank you for choosing us, and we hope to welcome you back in the future.

4/10 Malo

Priscilla

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room was run down, broken light fixture in bathroom, paint on bathroom wall was damaged by water, the bathroom was not in good condition. The hottub was not running it was cold and dirty which was one of the main reasons we stayed there. Breakfast was bread and cereal with nasty coffee and juice. The family suites are ok for the price and has 2 rooms in 1. Overall it was ok but definitely not nice looking.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Priscilla, We appreciate you sharing your feedback with us. We'll address the concerns about the room's condition and the amenities mentioned to enhance our guests' experience. Thank you for highlighting the positives of our family suites. Your insights will help us improve our services for future guests.

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is great for the needs of a clean place to spend the night. I will say there was a certain medicinal odor around the property that was very pronounced. They offer a free breakfast which could use a fruit or gluten free alternative. They could also think about getting a new toaster because the ones that they had were not working.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Jessica, Thank you for sharing your feedback with us. We appreciate your comments on our property. We will look into the concerns you raised about the odor and breakfast options for potential improvements. Rest assured, your suggestions will be considered for future enhancements.

10/10 Excelente

Backup

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Backup,We're delighted to hear that you found our staff to be excellent during your stay. Should you have any further feedback or if there is anything we can assist you with, please don't hesitate to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excelente

Eliana

Le gustó: Servicio y personal y condiciones de la propiedad
Is safe
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Eliana,We appreciate your feedback and take security seriously at our hotel. Your concerns will be shared with the management team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excelente

Doreen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Doreen,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Ngabo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was double charged for my security deposit, the room was dirty and smelled bad, I made a noise complaint and they did nothing to stop it.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Ngabo, We're sorry to hear about your experience. Kindly reach out to our management team for further assistance regarding the double charge and noise complaint. Your feedback on the room condition will be shared with our housekeeping team to ensure improvements are made. Thank you for bringing these concerns to our attention.

10/10 Excelente

Jesyne, Chandler

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Jesyne,We're glad to hear you had a fantastic stay at our hotel! We look forward to welcoming you back soon for another memorable experience.

10/10 Excelente

Shabock

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good... Only thing problem with issue of hot water needs to be adjusted. More hot water...
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Shabock,We appreciate your feedback regarding the hot water issue and will ensure it is looked into promptly. Your input helps us enhance our services for all guests. Thank you for bringing this to our attention.

8/10 Bueno

Natalia

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Natalia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bueno

Fakaosifono

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Fakaosifono, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bueno

Cheyenne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast area was not managed properly, Understaffed. Front desk & staff was helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Cheyenne,We appreciate your feedback regarding your recent stay. We're delighted to hear that our front desk staff was able to assist you during your visit. Your comments about the breakfast area have been noted for further review. Please feel free to reach out to our management team with any additional details for future improvement opportunities.

8/10 Bueno

Eliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only thing I didn’t like it was the. Trash. Left around the stairs
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Eliana,We apologize for any inconvenience caused by the trash left around the stairs. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention.

6/10 Aceptable

charisse ann

Le gustó: Servicio y personal
I like this property because it's close to Knott's Berry Farm, Pirates and Medieval shows. Price is good and the breakfast is decent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello charisse ann, We are delighted to hear that you enjoyed our convenient location near popular attractions and found our breakfast to your liking. We appreciate your positive feedback and hope you had a memorable stay with us.

10/10 Excelente

Helen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was great. Had a suite. It was nice. Breakfast good to. The parking lot was kinda messy. Needed trash picked up. I would stay their again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Helen,Thank you for sharing your feedback with us. We are delighted that you enjoyed your suite and breakfast during your stay. We appreciate your comment about the parking lot and will address it accordingly. We look forward to welcoming you back on your next visit.

4/10 Malo

claudia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The covers for the bed were dirty. The sheets had other people's hair and were wrinkled. Definitley did not use clean sheets to make the bed!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello claudia, We appreciate your feedback regarding your recent stay at our hotel. We take all guest comments seriously and will address this with our housekeeping team for improvement. Thank you for bringing this to our attention so we can ensure a higher standard moving forward.

10/10 Excelente

Eric

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Made me feel at home. Very clean and pleasant place to stay. Outstanding continental breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Eric,We are delighted to hear that you felt at home during your stay with us and enjoyed our clean accommodations. It's great to know that you found our continental breakfast outstanding. Your feedback is truly appreciated, and we hope to welcome you again in the future.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Michelle,We appreciate your positive feedback and are glad to hear you had an excellent experience at our hotel. If you have any further comments or suggestions, please feel free to contact our management team for future improvements.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Michelle,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. Your satisfaction is important to us, and we hope to welcome you back in the future for another great stay.

8/10 Bueno

katrina

Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello katrina,We are thrilled to hear that you had a pleasant stay with us! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everthing
Respuesta de Manager, el 5 abr. 2024
Hello George,We appreciate your feedback and apologize for any shortcomings in your stay. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your experience with us.

2/10 Terrible

Jose

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon entering the room, we immediately noticed a cockroach infestation. Although we initially only saw one, by the end of our two-day stay, we had counted a total of five, all of which we had to kill. On the final night, I was awakened by a bedbug crawling along the side of my head. After turning on the light, I saw that the bug had left blood splatters on the bed, which I promptly cleaned up. This experience was terrible, especially considering the amount of money we spent on a room in the entertainment district. Despite my attempts to contact the manager, I was unable to reach them. I did, however, inform the front desk employee of the situation and requested that they inform management and have them call me back. Unfortunately, I never received a call. Needless to say, I will never stay at this location again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Jose, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Bueno

luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello luis,We appreciate your kind words regarding our friendly staff. Your feedback is valuable to us as we strive to provide exceptional service to all our guests.

8/10 Bueno

Denise

Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
I was expecting the receptionist to have greeted me and my family with a welcome and a smile. But it was cut dry and to the point. No welcoming feeling what so ever!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Denise, We appreciate your feedback and regret to hear about your experience with our receptionist. We will review our training procedures to ensure a warm welcome for all our guests in the future. Thank you for bringing this to our attention.

6/10 Aceptable

Mario

Le gustó: Limpieza y servicio y personal
The lock up top had loose screws
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 4 abr. 2024
Hello Mario, We appreciate your feedback and apologize for any inconvenience caused during your stay. We will ensure our maintenance team promptly reviews and addresses this matter to prevent any future occurrences. Your comments are invaluable in helping us improve our services for all our guests.