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Opiniones de Best Western Plus Orillia Hotel

2.5 out of 5
Best Western Plus Orillia Hotel
440 Couchiching Point Rd, Orillia, ON

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 409 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 375 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 131 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 1000 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Clean hotel & functional large rooms with 2 queen beds 2 chairs with table & a work desk as well staff were very helpful & friendly.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Lynette

Viaje en pareja
No le gustó: Limpieza
We booked this room for an overnight stay for our 17th wedding anniversary . When booking the room the pictures showed a jacuzzi tub in the room , this is the reason I booked this particular room. When we arrived at the hotel I was informed that the tub was not in the room as the picture showed, it was in the bathroom just a regular jet tub, I asked about the in room jacuzzi but all the rooms that had them were booked. We settled for the room because there was nothing else in the area available. I was even more disappointed when we got to our room to see that the jet tub looked dirty and all the jets had black surrounding them . It looked like they haven’t been cleaned ever . So we decided it was ok as they had a hot tub downstairs, we get ready head down to have a hot tub and guess what…. Now even more disappointment it’s closed. This also was not brought to our attention when checking in, overall them room itself was clean just not the tub . The price that I was charged was ridiculous for the amenities we didn’t get So not the overnight stay we wanted very disappointed!!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Glenn, Scarborough

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking lot needs a power sweep. Lot seems small.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

gaston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very pleasant
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As advertised
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Curtis

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Roger

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice walking trails just outside the door.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kate

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The service was good.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Transportation to casino
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Laurie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jen

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Anett

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Harris

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Lindsay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay!
The check in process was seamless, the staff helpful and courteous and the accommodations are everything you need. Had a great stay. Would definitely stay again. Warren, the bus driver, is awesome!
Se hospedó 1 noche en enero de 2024

4/10 Malo

Troy

Viaje familiar
Le gustó: Limpieza y servicio y personal
Check in took over an hour. 1 staff member checking parties in. Horrible experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Simon, el 30 ene. 2024
Thank you for sharing your experience with us. We sincerely apologize for the extended check-in time and the inconvenience it caused. This is certainly not the standard of service we aim to provide. Your feedback is valuable, and we will address this issue to ensure a smoother process in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay.Best regards,Management

8/10 Bueno

troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Shiraz

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Waited in line for 45 min to check in. Room was very dated, Dresser was missing a drawer and no jacuzzi In room which is what I paid for. Not worth the $300 I paid for a night…
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Keaton

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Bruce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to casinorama. Breakfast included was very good. Very clean rooms and comfortable mattresses and comforters and pillows.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Albert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

ivone de

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Brandi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Building like new, rooms nice but curb appeal with weird parking lot merge with entrance.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed here when seeing a concert at casino Rama. The check in was fast, staff were friendly and helpful and the rooms were clean and large. They offer a shuttle bus for $10 per person to and from the casino which was so great. Even give a breakfast voucher, not too many places do anymore. Would stay again!
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Mike

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No Bar or Restaurant on Site as Advertised. No working hot tub or sauna on site as advertised. No coffee creamer. Not happy at all.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicole, el 21 dic. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

arden

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent place
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Sara

Le gustó: Condiciones de la propiedad
Staff was friendly. Room was nice
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Roberta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were clean and quiet pcomforable bed. Staff friendly
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Erica

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Room was good. Very small shower with low ceilings in the bathroom. Hot tub was not functioning and the gym was the afterthought type. Bed had ruts so you were stuck in a spot. Sheets and towels were clean and comfortable. The breakfast was a pleasant surprise as it said continental but it actually had everything and then some. Coffee was weak, make coffee in the room and bring it for fresh milk/cream if needed.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tracy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was very friendly and helpful. The shuttle to and from the Casino was convenient and a good price. There was lots of variety at the included breakfast.

8/10 Bueno

Carrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looks newly renovated. The two women on the evening front desk shift (Dec2) we’re lovely and helpful!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Meredith

Viaje en pareja
Great to have a fridge and microwave. Also appreciate the soap dish (instead of having soap sliding around the rim of the sink).
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

EILEEN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was quiet, clean, friendly staff and minutes from where our concert was. Overall a great experience at this location.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kayla

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

IVOR

Le gustó: Servicio y personal
The picture of the room showed a jetted tub by the bed nut it was in the bathroom and the jet water ports were dirty, for that we did not use the tub we only had showers.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

TASHA

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y servicios
Bathroom walls were disgusting We had to replace key to room 6 times from 9pm and 930am and no it was not near a cell phone or magnetic strip it would just stop working. No elevators does not make it accessible to people with health issues. No bible in the room first hotel I’ve ever stayed in that did not have one Told the hot tub was broken down. Breakfast was not great eggs crusty and terrible, sausages taste like plastic hash browns were never topped up. Waffle station was good. Did not see an ice machine or was not told of any.

6/10 Aceptable

Halley

Viaje en grupo
Le gustó: Servicio y personal
Beds were comfortable, check-in was easy, and the $10 shuttle to and from the casino was nice. Otherwise we had an unfortunate stay. When we arrived we checked over the room and discovered two pairs of mens underwear and a pair of socks in the dresser. Made us question the cleanliness of the rest of the room. They had someone come temove them when we went to dinner. The TV remote also didn't work, and we hoped to used the hot tub onsite but were told it was broken. Also had a $20 pet charge added to our bill on checkout even though we didn't have a pet nor did I ever request a pet friendly room. Will likely look for a different hotel on my next visit.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

rosina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice breakfast, good selection
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Odyle

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Wayne

Le gustó: Limpieza y servicio y personal
Nice spot, but the drains did not work well. Tub filled up while showering. That’s all I have to complain about.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Patrick

No le gustó: Servicios y condiciones de la propiedad
Good price but it advertised access to a bar, hot tub and a sauna which were out of commission. Likely would’ve picked another hotel if we knew. Pretty disappointing. Breakfast and staff were great.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Paulette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just super nice rooms, good size, great air circulation.great coffee. Wish windows opened to remove dry air feeling
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

D

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a problem with Expedia booking the wrong room at the hotel. The hotel staff (Ben) did the best they could do to assist me as Expedia left me high and dry. I've stayed at the hotel a few times prior and never had an issue with the hotel as staff always been friendly and courteous. Rooms are clean and good value based on current rates.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

RAYMONDE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bedroom very clean, beautiful decor in registration office and breakfast room with a friendly and helpful service.
Se hospedó 1 noche en octubre de 2023