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Opiniones de Hawthorn Suites by Wyndham Kissimmee Gateway

3.5 out of 5
Hawthorn Suites by Wyndham Kissimmee Gateway
3020 Reedy Creek Boulevard, Kissimmee, FL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 141 de 291 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 78 de 291 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 291 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 291 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 291 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

7.8/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

Yadiris, Miami

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto del lugar que tiene un ambiente muy tranquilo y está cerca de los parques de Walt Disney World
Se hospedó 3 noches en marzo de 2020
Respuesta de Rich, el 17 mar. 2020
Thank you for your recent stay with us. We are so glad that you stayed with us. Our staff looks forward to seeing you the next time you are in the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Localización y servicio fueron excelentes. Ellos cobran $5 por la recepción de paquetes después del tercer paquetes
Se hospedó 7 noches en enero de 2020
Respuesta de Rich, el 18 ene. 2020
Thank you for your recent stay with us. We are glad that you decided to stay with us. Yes, we do have a fee of $5 for packages after the third one. The next time you are in the area, we hope to see you again.

8/10 Bueno

Luis Diego

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Habitación muy cómoda
Excelente ubicación , muy cerca de todo , Walmart a 5 min , habitación amplia y cocina con lo necesario , Limpieza muy mal , el piso siempre estuvo sucio , solicite que lo limpiaran y no mejoro mucho
Se hospedó 7 noches en septiembre de 2019
Respuesta de Abdel Jabri, el 3 oct. 2019
I appreciate you taking the time to tell us about your experience at Hawthorn Suites by Wyndham Kissimmee Gateway. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, ABDEL JABRI General Manager

8/10 Bueno

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Good for family stay, room in very good condition.
Se hospedó 7 noches en septiembre de 2019
Respuesta de ABDEL JABRI GM, el 20 sept. 2019
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Hawthorn Suites by Wyndham Kissimmee Gateway. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, ABDEL JABRI General Manager

10/10 Excelente

Israel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100 recomendable
Muy buen hotel para ..hospedarse .limpio y el precio muy bien
Se hospedó 7 noches en julio de 2019
Respuesta de SM, el 23 jul. 2019
Thank you Israel!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en junio de 2019
Respuesta de SM, el 30 jun. 2019
Thank you!

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Muy costoso, mal mantenido, sucias habitaciones
La ubicación es buena, pero el hotel necesita mantenimiento. las habitaciones afortunadamente no tenían alfombras pero aún así estaba muy sucio el piso, la bañera rota y las llaves de agua como si fueran a romperse. Las toallas estaban en condiciones deplorables y los utensilios de cocina estaban sucios. El desayuno, lo único rescatable eran los huevos revueltos y el cereal, no frutas ni opciones de pan, y mucho menos un queso crema. La verdad creo que es extremadamente costoso para las condiciones en las que está
Se hospedó 2 noches en abril de 2019
Respuesta de SM, el 2 may. 2019
Thank you!!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018
Respuesta de Kim, el 20 jun. 2018
Thank you for your review. Glad you and your family enjoyed your stay with us while away from home.

8/10 Bueno

byddiorry

Se hospedó 3 noches en julio de 2020

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en noviembre de 2020
Respuesta de Rich, el 27 nov. 2020
Thank you for your recent stay. The five out of five score has made the day of our staff. We appreciate that more than you know.

8/10 Bueno

Rowena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was good. We had to ask to have the room cleaned but the front desk stated that it was due to COVID-19 customers must ask to have it cleaned and staff is not allowed to just enter and clean. It would have been nice to have been provided this information at check-in....same thoughts about breakfast. But it was clean, large, no funny smells. Everything worked well...tubs did not clog, nice tiles in shower and taps. Love having no carpet! Overall good...I would return.
Se hospedó 2 noches en noviembre de 2020
Respuesta de Rich, el 23 nov. 2020
Rowena, Thank you for your recent stay with us. Our front desk has been instructed to let guest know again about the housekeeping and the breakfast. Expedia and the front desk should be informing you of this. I apologize that you did not get the information. We are glad that you enjoyed our location. Our staff also agrees it is nice not having the carpet in the rooms. Thank you again for deciding to stay with us here at the Hawthorn Suites by Wyndham.

2/10 Terrible

Monica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The most UNCOMFORTABLE stay ever!
Se hospedó 1 noche en noviembre de 2020
Respuesta de Rich, el 19 nov. 2020
Monica, sorry that you did not like your stay. The staff would have done what they could to fix it if given the chance.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de Rich, el 9 nov. 2020
Thank you for your recent stay with us. Our staff is very excited with the 10 out of 10 score that you gave our location. We hope to see you again one day.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2020
Respuesta de Rich, el 27 oct. 2020
Thank you for your recent stay with us. We are very happy that you took the time to review our location. The 5 out of 5 score really makes the day of our staff. Thank you so much.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Amazing people, hotel in shambles
People are amazing but the hotel is literally falling apart. The pool looked like it hadnt been cleaned in days. AC didn't work.
Se hospedó 3 noches en octubre de 2020
Respuesta de Rich, el 21 oct. 2020
Thank you for your recent stay with us. Our pool is serviced by an outside company that had an employee go on vacation. They forgot to send someone to service our pool. They are in the process of fixing that issue now. I do apologize the AC did not work. The front desk would have gladly moved you if our maintenance department could not have fixed your AC for you. That is something at times we cannot control when they decide to stop working.

8/10 Bueno

Genevieve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
I would love to come back and stay everything was good i hope the next time the jets in the 🛁 tub be working
Se hospedó 4 noches en octubre de 2020
Respuesta de Rich, el 21 oct. 2020
Genevieve, thank you for your recent stay with us. We are so glad that you know how much you enjoyed your stay with us. For the tubs, we hope when things do get to return to normal that we can reactivate the jets. We look forward to seeing you again.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like it. Very good and clean place. I will be back.
Se hospedó 1 noche en enero de 2020
Respuesta de Rich, el 21 oct. 2020
Thank you for your recent stay with us. We are so glad to know how much you enjoyed your time at our location. Our staff looks forward to seeing you again, the next time you are in the area.

10/10 Excelente

Ismael, Miami Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed in many hotels..this suite was spectacular. Super clean, attractive decor, very very roomy. Kitchen was fully supplied with nice stainless steel appliances, and the ceiling and lamp lighting's throughout was awesome. Most hotels I've stayed have insufficient or horrible lighting. Bathroom fixtures and decor looked kool! Bedroom beds were tall AND PILLOWS were PERFECT. I'm sorry I sound like I own this place but believe me I was super impressed. And so was my 13 year old daughter and Mom!! Thanks Hawthorn Wyndham!!
Se hospedó 2 noches en octubre de 2020
Respuesta de Rich, el 21 oct. 2020
Ismael, thank you for your recent stay with us. We are so glad to know how much you and your family enjoyed your time with us. You have given us a perfect cheer and we appreciate it more than you know. Our staff looks forward to seeing you again the next time you are in the area.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will stay again
I wish I could’ve gotten their names, by the night shift maintenance man and the check in clerk were amazing. When we first got there, our room had a couple of minor issues with it. Both of them went completely out of their way to get us moved and accommodated. The rooms are super spacious with a full refrigerator, stove and microwave. Super close to all the restaurants, shopping and Disney, but secluded enough for no noise. Glad I found them, will stay again.
Se hospedó 1 noche en octubre de 2020
Respuesta de Rich, el 12 oct. 2020
Thank you for your recent stay with us. I am so glad to hear that you had been taken care of with room move. It is great to hear how much you enjoyed our location. We are truly in a perfect spot and to offer what we do so close to everything. Hope to see you again.

10/10 Excelente

Londy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff very pleasant. Rooms were spacious and clean. Loved it
Se hospedó 2 noches en octubre de 2020
Respuesta de Rich, el 11 oct. 2020
Londy, thank you for your recent stay with us. We are so glad that you enjoyed our location. Our staff was very excited with the 10 out of 10 score that you gave us. From all of us here at the Hawthorn Suites by Wyndham, we thank you.

10/10 Excelente

Misty

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2020
Respuesta de Rich, el 7 oct. 2020
Misty, thank you for your recent stay with us. Our staff was so excited to learn of the 10 out of 10 score that we got. All of us here at the Hawthorn Suites by Wyndham, look forward to seeing you again in the future.

8/10 Bueno

KHADIJA

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Very nice room but had a lot of things that needs to be fixed! Such as sliding glass doors and
Se hospedó 5 noches en septiembre de 2020
Respuesta de Rich, el 30 sept. 2020
Khadija, thank you for your recent stay with us. I am sorry to hear you had an issue with your unit. If the front desk had been notified it would have gladly sent someone over to fix any issue that you had. We do want to thank you for the 8 out of 10 score. Our staff looks forward to seeing you again the next time you are in the area.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed
The pictures made this place seem wonderful. However do not be fooled. My family and I stayed here for 3 nights and we regret it. One of the light fixtures in the kitchen was hanging out of the ceiling. The floors were so dirty that all our socks were black in minutes. They only provide you 2 towels regardless of how many people are in your reservation. We had 4 people for 3 nights, 2 towels was not enough. They do not give you towels for the kitchen. We booked a nonsmoking room and the bathroom smelled horrible of cigarette smoke. It made my family sick. The plates and utensils were dirty with stuck on food. There were no extra blankets for the pull put couch. The TV service was horrible. The channels were very fuzzy and if we were lucky to get a clear channel in the living room it didnt work in the bedroom. I asked to get extra towels and never received them.
Se hospedó 3 noches en septiembre de 2020
Respuesta de Rich, el 29 sept. 2020
Thank you for your recent stay with us. I am sorry that your suite was not up to standards. Your concerns will be addressed with both housekeeping and maintenance departments. All of our staff are instructed to fix any issues that are brought up to the front desk. That does include giving our guest the extra towels. I looked back at the issues that you had in our data base that we log all issues that are addressed to the front desk. I did not see the items listed. Our staff would have gladly fixed any issues you had if they were given the chance.

6/10 Aceptable

Tanya

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
You get a lot for your money here because the suite is like a little apartment and they are newly renovated. Unfortunately the one we got had bed bugs! The pool was too dirty for me to swim in also. It looked like it had a circulation problem.
Se hospedó 2 noches en julio de 2020
Respuesta de Rich, el 28 sept. 2020
Tanya, thank you for your recent stay with us. We had the room checked that you stayed in and it did not have bed bugs. Also, our pool is cleaned by an outside service each day. We have not had any circulation issues with the pool. It is actually very clean for an outside pool. We do hope to see you again the next time you are in the area.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Good but could’ve been cleaner
It was great a great stay and everything was as it said except I had to buy a broom, mop and Clorox because it wasn’t as clean as a hotel should be! Also they were working on the room next to me and they kept hammering and being noisy so I couldn’t rest on Sunday as I would’ve wanted too!
Se hospedó 3 noches en septiembre de 2020
Respuesta de Rich, el 16 sept. 2020
Jennifer, thank you for your recent stay with us. We are glad that you decided on our location. I am sorry to learn the room was not as clean as it should have been. This will be addressed by management with the housekeeping staff. I am also sorry that you had noise next to you on a Sunday. Our location has started to get new floors put into the rooms, and they had been working on Sunday. We do hope to see you again the next time you are in the area.

10/10 Excelente

Noel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Confy beds.
Great room, amazing bed.
Se hospedó 6 noches en septiembre de 2020
Respuesta de Rich, el 21 sept. 2020
Noel, thank you for your recent stay with us. We are so glad to learn how much you enjoyed your time with us. The 10 out of 10 score really made the day of our staff. All of us here at the Hawthorn Suites by Wyndham, we look forward to seeing you again the next time you are in the area.

6/10 Aceptable

Marie, Louisiana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice room with plenty of space. Nice foyer. They have breakfast but I didn’t check it out. They had a water break that was fixed relatively quickly. A bunch of kids broke into the pool at 4 am and when i called to inquire no one answered. I did see cops rounding them up around 6 am so someone must’ve reported it. Generally though it was good place for the money.
Se hospedó 4 noches en septiembre de 2020
Respuesta de Rich, el 16 sept. 2020
Marie, thank you for your recent stay with us. We are glad that you decided at our location. Yes, we did have an issue with some guest, but that was taken care of when the general manager arrived. We do hope to see you again the next time you are in the area.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en septiembre de 2020
Respuesta de Rich, el 11 sept. 2020
Thank you for your recent stay with us. We hope to see you back again the next time you are in the area.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
This is our go to hotel. It has amazing accommodations and is close to everything we plan on doing and it is set away from the craziness of Orlando so it’s usually quiet. However, THIS time there were some incredibly rude visitors. Running up and down the hallways and yelling late into the night. Not happy to be woke up in the middle of the night by such rudeness.
Se hospedó 2 noches en septiembre de 2020
Respuesta de Rich, el 7 sept. 2020
Thank you for your recent stay with us. It is great to hear that we are your go to location when you come to the area. I am sorry to hear you had people being rude during the night. That is not typical of our location. I will be talking to the front desk to address this with them.

10/10 Excelente

Nancy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home away from home
Great amenities for the price a full kitchen with Oven is great and stove was great to have specially if you’re staying a long time Would definitely stay there again
Se hospedó 1 noche en agosto de 2020
Respuesta de Rich, el 1 sept. 2020
Nancy, thank you for your recent stay with us. We appreciate you taking the time to send us feedback on your stay with us. Our staff is looking forward to seeing you again the next time you are in the area.

10/10 Excelente

TonyaMiller, Orlando

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet location, clean & cozy. Will definitely return
Se hospedó 1 noche en agosto de 2020
Respuesta de Rich, el 1 sept. 2020
Tonya, thank you for your recent stay with us. We are so excited to learn how much you enjoyed your location. Our staff is so happy that you plan to return on your next trip to the area. We look forward to seeing you again.

6/10 Aceptable

Kristina

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Looks 4 star, but actually wouldnt stay here again
Photos make this place look great, but service and cleanliness needs improvement. When we arrived to the room it had a stale stinch and within minutes we realized our feet were black with dirt due to flooring instead of carpeting. Had to keep shoes on while in room. Floors were not clean at all. Our room also had a pull out sofa however they would not bring the extra sheets or comforter to us, made me walk to the front office to pick up them up.
Se hospedó 1 noche en agosto de 2020
Respuesta de Rich, el 31 ago. 2020
Kristina, thank you for your recent stay with us. I am sorry to learn that the floors were not clean like they should have been. I also want to apologize that you had to go to the desk to get the sheets for the sofa bed. These items have been noted by our management and they will be looking to see who worked on your room and who was at the desk during your stay. We do truly hope that you will give us another try in the future.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Rich, el 31 ago. 2020
Thank you for your recent stay with us. The 10 out of 10 score has really made the day of our staff. From all of us here at the Hawthorn Suites by Wyndham, we hope to see you again soon on your next visit to the area.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My second time staying here and it’s still very clean and quiet. Close to parks A
Se hospedó 2 noches en agosto de 2020
Respuesta de Rich, el 29 ago. 2020
Thank you for your recent stay with us. We are so glad to learn that this was your second time and how much you enjoyed your time here with us. Our staff here, look forward to seeing you the third time and many more times after that. Stay safe and hope to see you again soon.

10/10 Excelente

Loriann

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My hotel stay
Hotel stay was beautiful the room was nice and spacious. My only thing is i really don't like outside hotels. No hot breakfast😢 and that's understandable. Wonderful staff. Stay safe and Godspeed
Se hospedó 3 noches en agosto de 2020
Respuesta de Rich, el 14 ago. 2020
Loriann, thank you for your recent stay with us. We are so happy to know how much you enjoyed your time with us. The 10 out of 10 really made the day of our staff. We do look forward to the day we can do a full hot breakfast again. From all of us here at the Hawthorn Suites by Wyndham, we do look forward to seeing you again the next time you are in the area.

10/10 Excelente

Jay8802, Riverview Fl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful Service i highly recommend and quiet just a great stay overall. Good housekeeping as well.
Se hospedó 3 noches en agosto de 2020
Respuesta de Rich, el 11 ago. 2020
Jay, thank you for your recent stay with us. We appreciate you taking the time to give us a review. The five out of five had made the day of our staff. All of us here at the Hawthorn Suites by Wyndham, we look forward to seeing you again the next time you are in the area.

6/10 Aceptable

Brittany

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Disappointment
Upon arrival check in was good. I was welcomed by the lady at the service desk. The room had a musty smell. The room did jot appear to be as clean as it could have with COVID-19 being such a big issue. There were no paper towels, dish soap, no hand soap in the bathroom and there was only 2 towels in the room. The kitchen had 2 forks and 3 spoons. There was food left in the cabinet form the previous guest. It was about 6 when we arrived and I made sure to go out and buy cleaning supplies to clean the room before my family and I used anything. The beds were clean and pretty comfortable. Oh there was no wifi the entire visit. I have to use my hotspot for internet for the weekend. It wasn’t a horrible stay just very disappointing. Maybe you if this can be fixed we may return because we did like being close to everything.
Se hospedó 2 noches en agosto de 2020
Respuesta de Rich, el 10 ago. 2020
Thank you for your recent stay with us. Our staff is glad that you decided on our location. I am sorry to know that your room was not up to standards on the forks, spoons, etc. Do to COVID-19, we are not allowed to have some items in our rooms as this time. That does include paper towels. Our management will be looking into who cleaned your unit so that we can address this with them. The nation wide outage that happened with Spectrum knocked out our WIFI system. We have offered guest to come into the lobby where the temp service is located. The new system is to go live this week with Spectrum. It is a much better upgraded system than we had before. We do hope that you will give our location another try.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2020
Respuesta de Rich, el 6 ago. 2020
Thank you for your recent stay with us. The 10 out of 10 score really made the day for our staff. All of us here at the Hawthorn Suites by Wyndham hope to see you again the next time you are in the area.

8/10 Bueno

Shevaunghnda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2020
Respuesta de Rich, el 6 ago. 2020
Thank you for your recent stay with us. We are glad to know that you enjoyed your time with us here at the Hawthorn Suites by Wyndham. Our staff hopes to see you again the next time you are in the area.

10/10 Excelente

Amelia, Florida

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is a GEM!!! Just about 10 minutes from Disney. The room is big! We are a family of 7 and didn't have any issues with space. It was super extra clean. Staff is very friendly and helpful. Having a washer, dryer and a big refrigerator is everything! The on-the-go breakfast was very handy before we headed to the parks. I will totally recommend this hotel and will totally stay again!
Se hospedó 7 noches en julio de 2020
Respuesta de Rich, el 29 jul. 2020
Amelia, thank you so much for your kind words! Our staff is so happy to learn how much you enjoyed our location. The five out of five really made their day. All of us here at the Hawthorn Suites by Wyndham look forward to seeing you again the next time you are in the area.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good room amenities and value but mediocre area.
We stayed for 8 days to go to Disney after it reopened and crowds were small. The hotel was running a special, so we got a really good rate.The area around 3 sides of the hotel were under construction, so it was messy looking and not real inviting. The hotel itself was in so-so condition. Parts were newly renovated, parts were still needing attention. In the room, it had a full kitchen with newer stainless steel Frigidaire appliances, all were very nice. And, it was stocked with a set of dishes, glasses, pots and pans, utensils,etc. It also had a washer and dryer, which was a huge amenity to have in the room.Our room had 2 queen beds and a separate sitting room. Basically, it was like a small apartment. Some of the furnishings were worn and needed to be updated. The beds were very comfortable. Our biggest issue was that it was supposed to be free WiFi, but they had a just upgraded their system and our particular room was outside the range of the routers. All rooms with WiFi at the time (less than half the property) were all booked. The next day they offered to allow us to change rooms, but by then we had unloaded everything from our car and 24 hour journey halfway across the country and stocked the fridge. Too much hassle to change rooms.Another issue was the type of clientele that were staying there at the time..smokers, weed, loud in the pool area at night, large groups of inconsiderate 20 somethings and some sketchy looking people. Don't know if it's always like that.
Se hospedó 8 noches en julio de 2020
Respuesta de Rich, el 29 jul. 2020
Thank you for your recent stay with us. We are glad to know that you enjoyed your suite that you had. Spectrum is still doing the upgrade to our WIFI and once it is done, it should be fast and better than we ever had before. I do apologize for the group that was in house during your stay. They did make it a little rough on everyone. We do not normally have that type of crowd at our location. We do hope that you do come stay with us again the next time you are in the area.

10/10 Excelente

Annette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Rich, el 29 jul. 2020
Annette, thank you so much for the 10 out of 10 score that you gave us. You have really made our day with that score. From all of us here at the Hawthorn Suites by Wyndham, we do look forward to seeing you again the next time you are in the area.

10/10 Excelente

Edgar, Miami, Florida

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the cleaning of everything. I would like the complete breakfast service in the whole week, not only the weekends
Se hospedó 1 noche en julio de 2020
Respuesta de Rich, el 13 jul. 2020
Thank you for your recent stay with us. We are so glad to know that you enjoyed our location. The five out of five score really made the day of our staff. We do hope to one day to be able to offer the full breakfast again seven days a week. At this time, we are only able to offer the to go breakfast per government regulations. From all of us here, we do hope to see you again the next time you are in the area.

2/10 Terrible

Jessica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room dirty balcony door didn’t lock
Se hospedó 1 noche en junio de 2020
Respuesta de Rich, el 6 jul. 2020
Thank you for your recent stay with us. I want to apologize for you not having the best experience with our location. Your concerns have been addressed with both the housekeeping and maintenance departments. These are not acceptable and will be fixed ASAP.

8/10 Bueno

Deborah

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 3 noches en junio de 2020
Respuesta de Rich, el 6 jul. 2020
Thank you for your recent stay with us. We are so glad that you enjoyed your time with us. All of us here, hope to see you again the next time you are in the area.

10/10 Excelente

Liz

Le gustó: Limpieza y servicio y personal
The staff were so helpful,and the rooms and grounds were clean.
Se hospedó 2 noches en mayo de 2020
Respuesta de Rich, el 25 jun. 2020
Thank you for your recent stay with us. We are so glad to know how much you enjoyed your time with us. Our staff look forward to seeing you again the next time you are in the area.

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place, liked it
I liked the place. It was really clean ( I have two babies so when I arrived I made sure that everything was ok and it was). The staff was super friendly. From front desk to the girls who serve breakfast. The breakfast was good. If I had to say something to improve is definitely the floor which is kind of ok but it really needs an update. The girl from front desk on Saturday had her mask but wasn’t really wearing it. I didn’t get the view from the pictures (my view was the stairs). My neighbors were noisy on Friday night but overall I liked the place very much. I would come back. The appliances are very good. The room is like the pictures. It is really nice.
Se hospedó 2 noches en junio de 2020
Respuesta de Rich, el 22 jun. 2020
Thank you for your recent stay with us. We are so glad that you liked our location. I was sorry to hear you did not get a better view, but I was pleased to know how much overall you liked our property. For your neighbors, next time give the front desk a call. They would have gladly taken care of it for you. All of us here look forward to seeing you again the next time you are in the area.

10/10 Excelente

April

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Rich, el 22 jun. 2020
Thank you for your recent stay with us. We are so glad that you did stay at our location. The staff are very over joyed to know that you gave them a 10 out of 10 score. It really made their day. All of us here look forward to seeing you again the next time you are in the area.