Dear Oscar,First and foremost, we sincerely thank you for taking the time to share your perfect rating with us. We are extremely pleased to know that you had a wonderful stay.Your satisfaction is our top priority, and your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to welcoming you back in the near future.With love and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Querido Raul,Ante todo, queremos agradecerte por tomarte el tiempo de compartir tu experiencia con nosotros. Lamentamos escuchar que tu estancia no cumplió con tus expectativas.Siempre nos esforzamos por cumplir con las expectativas de nuestros huéspedes y lamentamos cualquier inconveniente que hayas tenido durante tu estancia. Esperamos poder hacerlo mejor en tu próxima visita.Nuestra propiedad está orientada a Dios y a la familia, y siempre buscamos crear un ambiente que refleje estos valores. Agradecemos tu comprensión y esperamos tener la oportunidad de darte la bienvenida nuevamente para ofrecerte una experiencia mejorada.Con cariño y profesionalismo,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Asdrubal,Thank you for taking the time to rate your experience at Magic Moment Resort & Kids Club. We're delighted to see that you had a fantastic stay with us. If there is anything specific you enjoyed or any feedback you would like to share, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Airam BottiniFront Desk Manager

Dear Marco,Thank you for your kind words! We're thrilled to hear that you had an excellent experience, especially with our reception team. Your satisfaction is our top priority, and we look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Fabiola,Thank you for your feedback and for choosing to stay with us at Magic Moment Resort & Kids Club. We're glad to hear that you found our resort to be cozy and welcoming. We appreciate your suggestions regarding breakfast variety and the room key policy. Your comments will be shared with our team for further review and improvement.We understand the inconvenience of only receiving one room key and the need for flexibility, especially during vacations. We'll look into ways to make this process smoother for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Airam BottiniFront Desk Manager

Estimada May Ek,Gracias por su calificación y por considerar la posibilidad de volver a hospedarse con nosotros en Magic Moment Resort & Kids Club. Apreciamos que haya encontrado nuestro hotel agradable y que esté pensando en regresar.Lamentamos cualquier inconveniente que haya experimentado respecto a la política de cobro por la pérdida de llaves. Entendemos que este cargo puede ser sorprendente y evaluaremos nuestra política para asegurarnos de que sea justa y coherente con las expectativas de nuestros huéspedes.En cuanto a la disponibilidad de café 24 horas en la recepción, tomamos nota de su observación y consideraremos cómo podemos mejorar este aspecto del servicio para ofrecer una experiencia más acogedora y conveniente para todos nuestros huéspedes.Gracias nuevamente por sus sugerencias; son fundamentales para nosotros, ya que nos ayudan a mejorar y a ofrecer un servicio que mejor se adapte a las necesidades de nuestros visitantes.Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas en su próxima visita.Con cariño y profesionalismo,Airam BottiniManager de Front DeskMagic Moment Resort & Kids Club

Estimada Marioxy Janeth,Muchas gracias por su calificación perfecta y por tomarse el tiempo para destacar la excelente atención que recibió de Said en la recepción, así como su experiencia con nuestro desayuno. Nos alegra saber que encontró la variedad y la calidad del desayuno deliciosas, y que la decoración, limpieza y atención fueron de su agrado.Es un placer para nosotros ofrecer un servicio que no solo cumpla, sino que supere las expectativas de nuestros huéspedes. Comentarios como el suyo nos motivan a continuar trabajando duro para mantener nuestro alto estándar de hospitalidad.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.Con cariño,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Harvey,Thank you for taking the time to rate your experience at Magic Moment Resort & Kids Club. We notice your rating indicates that you may not have had the experience we strive to provide. We take your feedback seriously and would like to understand more about any issues you may have encountered during your stay.We are committed to improving and would greatly appreciate any further feedback you could provide. Please feel free to contact us directly to discuss how we can make things right.We hope to have the opportunity to welcome you back and deliver a more satisfying experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Franchesca,Thank you for the perfect rating! We are thrilled to know you enjoyed your stay at Magic Moment Resort & Kids Club. It's always great to see our guests leave happy.We look forward to welcoming you back for another fantastic experience soon!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Krystal Marie,Thank you for your perfect rating. While you haven't left specific comments, your five-star rating is deeply appreciated and lets us know that you had a positive experience at our resort. We are thrilled that you chose to stay with us and hope your visit was enjoyable in every way.We look forward to the opportunity to welcome you back to Magic Moment Resort & Kids Club, aiming to continue providing a top-notch experience.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Estimado Jesús Bernardo De la Cruz,Muchas gracias por tomarse el tiempo de compartir su experiencia en Magic Moment Resort & Kids Club. Nos alegra enormemente saber que ha encontrado nuestro hotel de su agrado, especialmente por la conveniente cercanía a los parques. Trabajamos con dedicación para ofrecer no solo comodidad sino también la mejor ubicación posible, pensando siempre en las necesidades y deseos de nuestros huéspedes.Esperamos tener el honor de recibirlo nuevamente muy pronto.Saludos cordiales,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for staying with us. We are sorry you didn't get to experience the many family fun options we provide. Hopefully next time...

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, guest ! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Gracias por su comentario positivo y constructivo. Nos alegra saber que encontró nuestra atención al cliente, la limpieza y la ubicación de nuestro establecimiento a su gusto, y que disfrutó de nuestro desayuno. Apreciamos su sugerencia sobre la actualización de las habitaciones para mejorar la insonorización. Es importante para nosotros recibir retroalimentación de nuestros huéspedes para poder mejorar continuamente. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia aún más satisfactoria.

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for the great review, Rodrigo! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely,Magic Moment Resort Management

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely,Magic Moment Resort Management

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely,Magic Moment Resort Management

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely,Magic Moment Resort Management

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit.

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.