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Opiniones de Quality Inn & Suites Orlando East - UCF Area

2.5 out of 5
Quality Inn & Suites Orlando East - UCF Area
11639 E Colonial Drive, Orlando, FL

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 13 de 67 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 10 de 67 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 67 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 67 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 67 opiniones" "

6.2/10

Limpieza

7.0/10

Servicio y personal

5.6/10

Servicios

5.6/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

javier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy satisfecho
Se hospedó 3 noches en abril de 2024
Respuesta de Felix, el 17 abr. 2024
¡Nos alegra mucho escuchar eso! ¡Gracias por compartir tu experiencia positiva con nosotros! Estamos encantados de que hayas quedado satisfecho con nuestro servicio/producto. Siempre estamos aquí para ayudarte en lo que necesites. ¡Esperamos volver a verte pronto!

2/10 Terrible

Rosa Alba

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Felix, el 17 abr. 2024
I'm sorry to hear that your experience fell short of expectations. Your feedback is valuable and helps us identify areas for improvement. We're committed to providing the best possible experience for all our customers, and we'd love to learn more about what went wrong so we can address it. Please feel free to reach out to our customer support team so we can make things right for you. Thank you for bringing this to our attention.

10/10 Excelente

Montse

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena atención y el establecimiento limpio y seguro
Se hospedó 3 noches en marzo de 2024
Respuesta de Felix, el 8 abr. 2024
Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you found our service to be very good and that you appreciated the cleanliness and safety of our establishment.At Quality Inn and Suite UCF, providing excellent service and ensuring a clean and safe environment for our guests are our top priorities. We are delighted that we could meet your expectations in these aspects.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.

4/10 Malo

Ana

Se hospedó 1 noche en marzo de 2024
Respuesta de Felix, el 8 abr. 2024
We apologize that your stay was not what you expected. I will use your review in our next meeting as a training.

2/10 Terrible

Lilliam

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Definitely would never stay here again very dangerous
Se hospedó 1 noche en abril de 2024

4/10 Malo

thomas

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Seretha

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I didn’t like it and asked for a refund that night but there was no one around for us to cancel the reservation. The room phone didn’t work so I went to the front and no one was available. Also, it took almost 45 minutes for us to check in because the property didn’t have any keys and the individuals weren’t answering the front desk workers calls. As for our room, there were a couple of roaches; the lock hinge on the door was broken; the phone was plugged in but did not work and we were just left to make the most of it because it was super late when we got in town. I called customer service to help fix the situation and was brushed off until the morning and then denied my request because it was the morning (although I requested to cancel and be placed somewhere else around 11pm the night before once I noticed all of the issues).
Se hospedó 1 noche en abril de 2024

4/10 Malo

Mirna

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Welcome was very polite. Quick check in and check out. Facility is in very bad condition. Remodeling and repairs needed. No hot water. I do not recommend it.
Respuesta de Felix, el 17 abr. 2024
Thank you for taking the time to share your feedback with us. While I'm glad to hear that you found our welcome and check-in process to be polite and efficient, I'm sincerely sorry to learn about the issues you encountered with the facility and the lack of hot water. Your experience certainly doesn't reflect the high standards we strive for, and I apologize for any inconvenience this may have caused.Please know that we take your comments seriously and will address them with our maintenance and management teams to ensure that necessary remodeling and repairs are carried out promptly. Additionally, we'll investigate the hot water issue to prevent such occurrences in the future.We appreciate your candid review, as it helps us identify areas for improvement. If there's anything else we can do to assist you or if you'd like to discuss your experience further, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Aceptable

Erica, Wimauma

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The good: property was decently clean, staff was friendly and expeditious, the location is convenient, the beds were relatively comfortable, and the fridge and microwave were useful. The not so good: our tv didn’t work, and even if it did, we were told there were only 2 channels. There is no power outlet near the desk, so impossible to work with a laptop plugged in. There is no lamp at/near the desk. The outlet near the bed/luggage rack is connected to the wall light, so you can only use the outlet (we had a fan sitting on the luggage rack) with the light on. The shower room light didn’t work, so had to shower with door open and sink light on. The tub didn’t drain, so by the end of the shower, you’re standing in ankle-deep dirty water. Our sink had something that looked like bits of boiled egg in it. We called the office about the TV (how we found out about the 2 channels). We chose not to call the office again because most of our issues weren’t discovered until after we’d showered. We were too tired to change rooms at that point, and considering the parking lot capacity, it’s possible there weren’t any other rooms available anyway. This is our second time here and second time having issues with our room. Unless there’s no availability elsewhere, we’ll avoid this location.
Se hospedó 1 noche en abril de 2024
Respuesta de Felix, el 8 abr. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property.We are delighted to hear that you found our property to be decently clean, and that our staff provided friendly and efficient service. Additionally, we are pleased to know that you found our location convenient, and that the amenities such as the fridge and microwave were useful during your stay. Your positive comments are greatly appreciated.However, we are truly sorry to learn about the issues you encountered with the television and the limited channel selection. We understand how frustrating this must have been, especially when trying to unwind after a long day. Additionally, we apologize for the lack of power outlets near the desk and the absence of a lamp in that area, which made it difficult for you to work comfortably with your laptop.Furthermore, we deeply regret that you experienced issues with the lighting in the shower room and the drainage in the tub, as well as the cleanliness of the sink. These are certainly not the standards of service we strive to uphold, and we assure you that we are taking immediate steps to address these concerns with our maintenance and housekeeping teams.We understand your decision not to contact the office again after initially reporting the TV issue, and we apologize for any inconvenience this may have caused. It is disheartening to hear that this was your second time encountering issues with your room during your stays with us. Please rest assured that we are committed to improving our services and facilities to ensure a more pleasant experience for all our guests.We sincerely value your feedback as it helps us identify areas for improvement. Should your travels bring you back to the area, we would be grateful for the opportunity to regain your trust and provide you with a much-improved experience. Please do not hesitate to reach out to us directly if there is anything we can do to assist you in the future.

6/10 Aceptable

roberto

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 23 mar. 2024
Dear Roberto,Thank you for taking the time to rate your experience at our hotel. We notice your 3-star rating and would love to hear more about your stay. Your feedback is essential for us to improve and provide a superior experience for our guests. We hope to have another chance to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Mischell

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room wasn’t clean and there was people walking around outside late at night.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 20 mar. 2024
Dear Mischell,We're truly sorry to hear about your recent stay with us. Your feedback is crucial, and we take it very seriously. We assure you that cleanliness is our top priority, and your concerns about the noise will be addressed promptly. We hope you'll give us another chance to provide you with the top-notch service we're known for.Warm regards,Hotel Management

4/10 Malo

Enrique, Plantation

Viaje familiar
No le gustó: Limpieza
Wife after 4 rooms finally found one acceptable, first no room available at first floor when she is handicap. Then got first floor room with dirty shower. Second room AC was leaking water in floor and third room was nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 18 mar. 2024
Dear Enrique, We deeply regret the inconvenience you faced during your stay. We strive to provide an impeccable experience to all our guests and it's clear we fell short this time. Your feedback is extremely valuable to us and will be used for improving our services. We hope to have another opportunity to serve you better and ensure a seamless stay for you at our hotel.Warm regards,Hotel Management

2/10 Terrible

sagi

Viaje familiar
No le gustó: Limpieza
Room was not that good, the bathroom was terrible, breakfast was very poor and I paid a decent amount for my stay
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Dear Sagi,We're truly sorry to hear about your experience at our hotel. We aim to provide a comfortable stay and it seems we fell short this time. Your feedback about the room, bathroom, and breakfast helps us understand where we need to improve. Please accept our sincere apologies for any inconvenience caused. We hope to have another chance to deliver a better experience to you in the future.Warm regards,Hotel Management

8/10 Bueno

Jerilyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Jerilyn,Thank you for taking the time to rate your stay at our hotel. We're happy to see you had a positive experience. We always strive to provide exceptional service to our guests and we'd love to hear any specific feedback you may have. We look forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Malo

Molly

Viaje en pareja
No le gustó: Condiciones de la propiedad
Property is run down and frankly I am not feeling safe staying here. There was an additional $100 deposit required at check.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Molly,We sincerely appreciate your feedback and deeply regret to hear your stay was not up to par. Your safety and comfort are our utmost priority. We apologize for the inconvenience caused by the deposit, which is a standard practice. We are currently addressing your concerns about the condition of the property. We hope we'll have the opportunity to better serve you in the future. Warm regards,Hotel Management

4/10 Malo

Carlos

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very expensive
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 8 mar. 2024
Dear Carlos,Thank you for taking the time to share your feedback. We understand your concern about pricing and regret any inconvenience caused. Our goal is to provide exceptional experiences, and we strive to offer value for the price. We hope to have another opportunity to welcome you back for a more satisfying stay.Warm regards,Hotel Management

10/10 Excelente

natalie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
welcome bags !
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 5 mar. 2024
Dear Natalie,Thank you for your wonderful 5-star review! We are thrilled to hear that you enjoyed our welcome bags. We aim to provide an exceptional experience for all our guests and it brings us great joy to know we have met your expectations. We hope to welcome you back very soon for another memorable stay. Warm regards,Hotel Management

2/10 Terrible

Olga

Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Olga, We're sorry to see you were not completely satisfied with your recent experience at our hotel. We value all feedback and would appreciate it if you could share more details about your stay. This will allow us to understand and address your concerns more effectively. We hope to have a chance to serve you better in the future. Warm regards,Hotel Management

2/10 Terrible

Iris

No le gustó: Limpieza y condiciones de la propiedad
You pay for what you get. Stained sheets. Dead roach in a rusted refrigerator. TV not working. Toilet clogged. Horrible experience. It was only a two day stay but never again.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 4 mar. 2024
Dear Iris,We sincerely apologize for your unfortunate experience at our hotel. We value your feedback and assure you that your concerns are being addressed. We're committed to improving our services and hope for another opportunity to serve you better. Thank you for letting us know.Warm regards,Hotel Management

10/10 Excelente

Lexus Laz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I recently stayed at Quality Inn UCF and had a fantastic experience. The room was impeccably clean and comfortable, making for a restful stay. The hotel's recent upgrades were evident and enhanced the overall atmosphere. The breakfast options were delicious and offered a variety to suit different preferences. Manager William provided exceptional customer service, going above and beyond to ensure a pleasant stay. I highly recommend this hotel for its quality amenities and outstanding staff.
Respuesta de GM, el 2 mar. 2024
Dear Lexus Laz,Thank you for the glowing review! We're thrilled you enjoyed your stay at Quality Inn UCF and appreciated the cleanliness, comfort, and our breakfast variety. Your kind words about Manager William and our staff have made our day. Your recommendation means a lot to us. Looking forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza y servicio y personal
Convenient location
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 1 mar. 2024
Dear Benjamin,Thank you for taking the time to review our hotel. We're delighted to know that you found our location convenient. We strive to provide our guests with an exceptional experience and your feedback plays a crucial role in this. We hope to welcome you back soon for another enjoyable stay. Warm regards,Hotel Management

4/10 Malo

Rohan

Viaje familiar
Looks like they tried to up date the rooms but the quality of the work was awful. Bad grout, broken tiles, the showers has mold.
Se hospedó 2 noches en febrero de 2024
Respuesta de Felix, el 26 feb. 2024
Hello, I appreciate your response, and apologize for your experience in regards to the bathroom. We are currently working with a company to remove all the grout and redo them. Again I apologize the bathroom was not great. I will work on improving and hope when youreturn we will have it resolved.

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good!
Se hospedó 1 noche en febrero de 2024
Respuesta de Felix, el 26 feb. 2024
Thank you for the review. It is appreciated.

4/10 Malo

Richard, Titusville

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Under construction noisy. Took hot water 20 minutes to reach the room. The tv did not work half the time. One day we had no wifi.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 24 feb. 2024
Dear Richard, We're truly sorry to hear about the inconveniences you experienced during your stay. We understand how vital amenities like hot water, reliable WiFi, and TV are to our guests. We are actively working on the construction to improve our hotel and we apologize for any noise caused. We appreciate your patience and understanding and hope to have another opportunity to provide you with an excellent experience in the future.Warm regards,Hotel Management

4/10 Malo

Fred N Bobbi

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I saw a few good reviews about this place being recently remodeled and that it’s very clean and a very friendly staff at a low price. What they don’t tell you is that your nonsmoking room reeks of 20 years plus of cigarette smoke from the minute you walk into the room, even the curtains had what looked like round holes burned through them the size of a cigarette - smh. Don’t stay in room 121. It’s by where the cleaning people. They go in and out of the corridor next to this room to get their cart and supplies. They also wash things in that supply room and I could loudly hear the washing machine spin cycle inside my room. They also are pushing around carts outside the room talking loudly on the phone the entire time or constantly yelling at one another. I guess they think it’s ok to yell since it is outside but right in front of my room door and window. I wish I understood Spanish so I’d at least know what all the drama was about. This room is also directly across from the pool. There were a lot of people just standing around outside the pool and in the parking lot or outside their room on phones and smoking. I think they all had tats and possibly recently released from prison. This would make sense because this is the cheapest motel in the area. Don’t get me started on the so called remodeling. Where I’m from, we call it lipstick on a pig and that lipstick came with some of the shoddiest workmanship I’ve seen. I could go on and on but will leave it here. Staff is very nice!
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 10 feb. 2024
Dear Fred N Bobbi,Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced in your room. Your comments are invaluable and will guide our efforts to improve guest comfort and satisfaction. We appreciate your compliment about our staff and we hope to have the opportunity to provide you with a better stay in the future.Warm regards,Hotel Management

8/10 Bueno

Brett

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast choices quite minimal.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 10 feb. 2024
Dear Brett, Thank you for your feedback. We are glad you chose to stay with us. We're sorry to hear that our breakfast options didn't meet your expectations. Your comments are highly appreciated and will be used to enrich our breakfast choices. We hope you'll return and enjoy our improvements!Warm regards,Hotel Management

6/10 Aceptable

Danny, FORT LAUDERDALE

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Average room, can use updates. Remodeled ? Nah, just a lobby facelift but nothing has been updated in the room. My room was clean, is reasonably spacious and just okay. ( Limited breakfast) pool was closed. Attention to the light sleepers - you need ear plugs because you can hear the street noises and cars inside your room while sleeping.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Guillaume

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room is not renovated like in the photos. We took the suite for that reason, but don't waste your money, it's nothing more than extra flooring. Everything is ruined, mirror broken, the bathroom door doesn't close, the handle is so disgusting that we had to put a towel on it to touch it, the sink only gives hot water, we had ants, in short, a place to forget. The positive note is the very courteous staff and the beds which are very comfortable.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 9 feb. 2024
Dear Guillaume,We're truly sorry your stay didn't meet expectations. Your feedback is invaluable, and we're addressing your concerns about the suite renovation and maintenance issues. We're glad our staff and comfy beds were a positive aspect. Your satisfaction is our priority, and we hope for a chance to make your next stay a better one.Warm regards,Hotel Management

10/10 Excelente

Zeke

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 20 mar. 2024
Dear Zeke,Thank you for choosing our hotel and for the fantastic 5-star review! We are delighted to know that you had a wonderful stay with us. We strive to provide our guests with warm hospitality and efficient service, and we’re so glad we were able to ensure your comfort during your stay. We look forward to welcoming you back soon!Warm regards,Hotel Management

6/10 Aceptable

Gabriel

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de William, el 7 feb. 2024
Dear Gabriel,Thank you for taking the time to grade our property. Please l; let us know where we can improve to make your stay much better.Thank you for staying with us and please come back.

8/10 Bueno

Deborah

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de William, el 7 feb. 2024
Thanks for taking the time to score our property and once again, Thank you for staying with us. Please come back and let us know where we can improve to make your stay better.

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The area looked shady. The cable was not working. There were roaches in the room. When we call the front desk about the cable not working," their respond was I'll tell the guy" Not sure what that meant, but no cable. When we told the front desk about the roaches, "they did not say anything or did anything about. The worse place I ever stay in.
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 24 feb. 2024
Dear Robert, We're truly sorry to hear about your recent experience at our hotel. This is not the standard of service we strive to provide. We take your feedback seriously and will address these issues promptly with our team. We're committed to improving our guests' experiences and hope you'll give us another chance to make it right. Thank you for bringing these concerns to our attention.Warm regards,Hotel Management

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Rooms are better than before, when it used to be Days Inn.
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Inn Staff, el 7 feb. 2024
Thanks for taking the time to score our property, we are glad that you noticed all the changes that the new owners are doing to this property.Thank you for staying with us and please come back.

2/10 Terrible

Ferdinand

Viaje en pareja
No le gustó: Servicios
Dirty rooms and old stained beds and sheets. Looks like a hotel in decay. I would not stay again if it was free. Be warned!!
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 24 feb. 2024
Dear Ferdinand,We're truly sorry to hear about your experience. Your feedback is invaluable to us, and we assure you that we're taking immediate steps to address these concerns. We hope you'll give us another chance to provide you with the quality service we're known for.Warm regards,Hotel Management

2/10 Terrible

Helen

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Address and property name did not match.
Se hospedó 1 noche en diciembre de 2023
Respuesta de William, el 7 feb. 2024
Dear Helen,We had some issues with our actual name "Quality Inn UCF", and now it has been solved, You should be able to book under Quality Inn UCF.Thank you for staying with us.

2/10 Terrible

Matthew

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
There were bugs everywhere. Looked at 4 different rooms and all had small cockroaches on the floor in each room we checked. Wanted to find new hotel but already paid on Expedia and it was late. Slept and left. Bathrooms not in good shape and just disappointing and I wish we'd paid the extra $ for a better hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 24 feb. 2024
Dear Matthew, We're deeply sorry to hear about your experience. We strive to maintain the highest standards of cleanliness and comfort for our guests. Your feedback is essential and we assure you that immediate steps will be taken to address your concerns. We hope you'll give us another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Bueno

Ryan

Se hospedó 4 noches en diciembre de 2023
Respuesta de Mike, el 7 feb. 2024
Thanks for your feedback, sir :)

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mike, el 7 feb. 2024
Thanks for your feedback, sir :)

8/10 Bueno

Donald

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mike, el 7 feb. 2024
Thanks for your feedback, sir :)

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Staff, el 7 feb. 2024
Thank you for staying with us.

10/10 Excelente

Oscar

Se hospedó 1 noche en diciembre de 2023
Respuesta de Mike, el 7 feb. 2024
Thanks for your feedback, sir :)