2/10 Terrible
Maria Jose N.
3 abr. 2025
No le gustó: Limpieza
Terrible Experience – Would Not Recommend!
Title: Terrible Experience – Would Not Recommend!I rarely write reviews, but I feel compelled to warn others about our awful experience at this vacation rental. We stayed here with high hopes, but it turned into a nightmare.Firstly, my daughter had a skin reaction, likely caused by a rusty nail we found in the pool area. This was a major safety hazard, especially for children. To make matters worse, there were roaches around the pool, making it completely unappealing.The theater only had Netflix and YouTube, and if we wanted to stream from other apps like Disney or Hulu, we had to pay for it. The pool was also a major issue—it had no heater, and if we wanted one, we had to pay an extra 35 per day and request it 48 hours in advance.The internet was down for hours, leaving us with no entertainment. The grill was locked, and to use it, we had to pay 70. We were stuck inside with no way to enjoy our stay.I left a night early, putting my family at risk on the road. I contacted VRBO and Upstay but was only offered a 200 refund. I paid a lot for this place and could have rented better homes for less."The person who manages the place is named 'Gaby.' Throughout our stay, she only communicated via text and never had the decency to call personally."Overall, this place was a huge disappointment. I strongly advise against staying here—it's not worth the money, and we won't be returning. If you see the name "UpStay," rent elsewhere.I have plenty of pictures.
Maria Jose N.
Se hospedó 2 noches en marzo de 2025