6/10
I made my reservation because it said the unit would have a patio or balcony. That was really important to me. When we arrived, our unit had neither. I called the front desk and was told that the type of room I booked does not come with a balcony or patio. I explained that the VRBO listing claims that it does. After a lot of back and forth, the resort upgraded me. It was a very frustrating, unnecessary hassle at the end of a long day of travel. I'm not sure who manages the VRBO listings for the resort, but this needs to be fixed. The resort itself was great, and the staff were very friendly and helpful. I would stay again, but I would book directly through the resort so that I know exactly what I'm getting.
Amy S.
Se hospedó 3 noches en mayo de 2025