From the beginning, my experience wasn’t ideal. Once I paid (in full), I was sent several additional prompts to pay (again). It was a lot of unnecessary confusion around the payment (on their end), which made me uncomfortable, so I explained that to them & requested a full refund so I can find another place. However, they were not understanding & denied the refund (although it was within 48hrs of the payment), forcing me to stay at the property.
When we arrived to the property, the code given didn’t work! Thankfully, our Uber driver was able to call the management company & get the correct code. We would’ve have literally been Iocked out the first night due to having the wrong code AND the management company being VERY difficult to get in touch with. Also, the instructions to find the actual apartment are unclear. Therefore, between that and the wrong code, it took us an hour to actually get in to the apartment!
The apartment was not cleaned when we arrived. The kitchen table & chairs had crumbs, the floor was dirty (hair, etc), the stovetop was dirty, the shower had old dirt/grime in the corners, and the bed linens had little hairs on it. Not to mention, the chairs & extra blanket(s) had stains on them! Oh, & old fingerprints on the walls, refrigerator, etc.
Again, because communication was horrible, I was unable to reach someone about this or get to any resolution until Sunday! By that point, I tried to clean the best I could. On Sunday, they sent someone to replace linens & “clean.” But the guy didn’t have ANY cleaning products! What sense does that make?? I showed the guy the photos I had taken & he agreed the apartment was cleaned properly & told me he would relay the message. He clearly didn’t, but that is no surprise considering the lack of communication overall.
They did offer to switch me to another apartment, but why would anyone want to be put through all of that in a foreign country, especially since the experience hadn’t been positive from the beginning. And it was obvious that they are not thorough with the check in, cleaning, etc so I just didn’t want to deal with the company at all anymore after the initial check in.
If you research this property management company (which I should’ve done BEFORE I paid), they don’t have good reviews (on other platforms). Also, if you book with them, be prepared to speak to MULTIPLE different people if you have an issue & for it not to be addressed swiftly
