Querida Marcela,Lamentamos mucho los inconvenientes que experimentaste durante tu estancia. Nos disculpamos sinceramente por la falta de disponibilidad del rooftop y el cierre temporal del restaurante. Entendemos que esto pudo haber afectado tu experiencia y te aseguramos que estamos trabajando para mejorar nuestros servicios.Respecto al cierre del rooftop, lamentamos la confusión. A veces, las decisiones se toman por razones operativas o de seguridad, y aunque el clima del día podría haber sido propicio, pueden haber existido otras consideraciones en juego. Nos comprometemos a comunicar de manera más clara y oportuna cualquier cambio en nuestros servicios.Con respecto al restaurante, comprendemos tu decepcion por la limitación en las opciones de comida durante tu estadía. Estamos constantemente revisando y mejorando nuestro menú para ofrecer lo mejor a nuestros huéspedes, pero entendemos que esta situación no cumplió con tus expectativas.Valoramos tu comentario y los tomaremos en cuenta para asegurarnos de ofrecer una experiencia mejorada en el futuro. Si decides hospedarte con nosotros nuevamente, estaremos encantados de compensar esta experiencia con un servicio excepcional y una estancia sin contratiempos.Gracias por tu comprensión y esperamos tener la oportunidad de recibirte nuevamente en el futuro.Atentamente,Luca A.Front desk manager

Dear Teresa,Thank you so much for taking the time to share your experience with us !We're thrilled to hear that you found our hotel staff very friendly and accommodating, especially noting their efforts to communicate in Spanish and assist with your inquiries. We're also delighted that you enjoyed our breakfast offerings, which we strive to make both delicious and diverse.Your feedback is greatly appreciated, as it helps us to continuously improve and enhance the quality of our services. We look forward to welcoming you back on your next visit ! Best regards,Apolline

Dear Juan,We appreciate you taking the time to provide us with such detailed feedback about your stay.I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed to our management team. Unfortunately, our lifts cannot be changed because they comply with the standards and architecture of our hotel building.However, we remain at your disposal if you need anything for your future trip to Paris, Looking forward to welcome you again,Best regards,Apolline

Dear Sylvia Maria,We are so happy to see this wonderful note !The PLEY hotel does its best to delight its guests and this kind of comment encourages us to do even better.We are delighted that your stay with us met your expectations.We look forward to welcoming you back soon,Best regards,Apolline

Dear Diego, We appreciate you for taking the time to share your comments with us.It is very important for us to receive your feedback on your stay in our property.Your comments will be forwarded to all the staff.We hope you will continue to choose Pley Hotel for your future travel needs.Sincerely,Léa, assistant manager.

Dear Santiago,Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best RegardsLuca A.Front desk manager

Dear Karla, Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best Regards, Léa, assistant manager.

Dear Manuel, We appreciate you for taking the time to share your comments with us.It is very important for us to receive your feedback on your stay in our property.We hope you will continue to choose Pley Hotel for your future travel needs.Sincerely,Léa, assistant manager.

Dear Tania, Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best Regards, Léa, assistant manager.

Dear Salvador,We appreciate you for taking the time to share your comments with us.It is very important for us to receive your feedback on your stay in our property.Your comments will be forwarded to all the staff.We hope you will continue to choose Pley Hotel for your future travel needs.Sincerely,Luca A.Front desk manager

Dear Adaney, Many thanks to take 5 minutes of your busy schedule to share your positive experience with us and others. We are very proud to hear that you appreciated your stay with us and enjoyed our hotel. We hope to welcome you again for a next visit in Paris. Best Regards Luca A. Front desk manager

Estimado Bernardo, Muchas gracias por compartir su experiencia. Estamos encantados de leer que su estancia fue plenamente satisfactoria. Espero verle pronto en una futura visita a París. Atentamente,

Estimado Andrea, Le agradecemos que nos haya dado la máxima puntuación. Todo nuestro personal se alegra de leer que ha disfrutado de su estancia en nuestro hotel. Estaremos encantados de recibirle de nuevo, Saludos cordiales,

Estimada Arianna, Le agradecemos que nos haya dado la máxima puntuación. Todo nuestro personal se alegra de leer que ha disfrutado de su estancia en nuestro hotel. Estaremos encantados de recibirle de nuevo, Saludos cordiales,

Gracias por la calificación máxima que nos diste. Estamos felices de que haya disfrutado de su estadía.

Dear Karim,It is a real pleasure to read your comment regarding your recent visit at the Pley Hotel.We are delighted to read that we were able to meet your high expectations. We constantly strive to achieve only the highest level of quality, service and hospitality. We look forward to seeing you soon again during your next stay in ParisSincerely,Luca A.Front desk manager

Dear Sarah,Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best RegardsLuca A.Front desk manager

Dear Ben,Thank you for sharing your feedback with us ! We're glad to hear that you appreciated the improvements we've made to the hotel's appearance. However, we apologize for the inconvenience caused during your stay. Please know that we take such matters seriously, and while we cannot control the actions of individual guests, smoking in rooms is strictly prohibited, and we do charge for this violation when evidence is found. In situations like these, please feel free to reach out to reception so that our team can address the issue promptly and ensure your comfort. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Best regards,Apolline

Dear Sonya,Thank you for your positive feedback about our hotel. We're pleased to hear that you found our service excellent and our facilities clean.We understand that our rates may vary depending on demand and the time of year, which can sometimes result in higher prices. We appreciate your understanding of this. Regarding the elevator, we apologize for any inconvenience caused by its size. We'll take your comments into consideration as we continue to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Apolline

Dear Kylie,Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best RegardsLuca A.Front desk manager

Dear Pablo,We appreciate you for taking the time to share your comments with us.It is very important for us to receive your feedback on your stay in our property.Your comments will be forwarded to all the staff.We hope you will continue to choose Pley Hotel for your future travel needs.Sincerely,Luca A.Front desk manager

Dear Mr. Masahiro,We appreciate you for taking the time to share your comments with us.It is very important for us to receive your feedback on your stay in our property.Your comments will be forwarded to all the staff.We hope you will continue to choose Pley Hotel for your future travel needs.Sincerely,Luca A.Front desk manager

Dear Jennifer,Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best RegardsLuca A.Front desk manager

Dear Lena,Thank you for your kind words ! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring a convenient location are top priorities for us.We look forward to welcoming you back on your next visit ! Best regards,Apolline

Chère Hanne,Merci pour votre merveilleuse note !Nous espérons pouvoir vous accueillir de nouveau au sein du PLEY hôtel.Bien cordialement,Apolline

Cher Nikola,Nous vous remercions pour votre note !Nous sommes ravis de savoir que votre séjour au sein du PLEY hôtel ai su répondre à vos attentes.Nous espérons pouvoir vous accueillir à nouveau très bientôt,Bien cordialement,Apolline

Cher Sébastien,Nous vous remercions d'avoir partagé vos commentaires détaillés avec nous. Nous nous excusons sincèrement pour les désagréments rencontrés lors de votre récent séjour. Nous comprenons l'importance d'un environnement calme et confortable, et nous regrettons que le bruit de la chambre adjacente ait perturbé votre repos. Vos remarques concernant le manque d'insonorisation des portes communicantes ont été dûment notées, et nous réglerons ce problème afin que tous nos clients puissent profiter d'un séjour paisible.Nous nous excusons également pour les désagréments causés par la démagnétisation de vos clés de chambre. Nous travaillons activement à résoudre ce problème technique pour offrir une expérience plus fluide à nos clients à l'avenir.Vos commentaires sont précieux pour nous, et nous vous remercions pour vos remarques positives concernant la décoration de notre hôtel, son emplacement, le petit-déjeuner et le rooftop. Nous prendrons en compte vos suggestions afin de parvenir à satisfaire d'avantage nos clients.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur et de vous offrir une expérience améliorée qui dépasse vos attentes. Merci d'avoir choisi notre hôtel.Bien cordialement,Apolline

Cher Andres,Nous vous remercions pour votre merveilleuse note ! Nous sommes ravis de savoir que vous avez apprécié votre séjour au PLEY hôtel.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur et de vous offrir une expérience encore meilleure.Bien cordialement,Apolline

Cher Anre,Merci infiniment pour votre superbe note !Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue, et nous sommes heureux d'avoir pu contribuer à rendre votre expérience aussi agréable.Si vous avez des suggestions sur la façon dont nous pourrions améliorer nos services, n'hésitez pas à nous en faire part. Vos commentaires sont extrêmement précieux pour nous, car ils nous aident à nous améliorer constamment et à offrir un service encore meilleur à nos futurs clients.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt dans notre établissement.Bien cordialement,Apolline

Dear Natasha,Thank you for taking the time to share your feedback with us ! We hope to welcome you back in the future for another fantastic experience. Best regards, Apolline

Dear Elizabeth,Thank you so much for your perfect review !We are looking forward to welcome you again,Best regards,Apolline

Dear Borah,Thank you for taking the time to share your kind comment about your stay. The PLEY hotel tries to make all its guests benefit from its decoration and its history. Our location is a real plus for our customers. Being located in the 8th arrondissement of Paris, we are close to many monuments and historic districts, which is much appreciated by our customers. We hope to have the pleasure to welcome you again in our etablishment, Best regards,Apolline

Dear Sandra,Thank you for taking the time to give us your feedback about your stay at our hotel.I'm glad that you found our location convenient. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon,Best regards,Apolline

Dear Corey,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.I hope your next stay is just around the corner. Call us if there is anything we can help you with.Kind regards,Apolline

Dear Sai,We are pleased that you chose the PLEY hotel for your stay in Paris. We would like to thank you for your wonderful note and hope to welcome you back to our establishment. Best regards,Apolline, Assistant Manager

Dear Marie Eve,Thank you for your comment regarding your experience during your recent stay. Please accept my very sincerest apologies for any inconvenience you may have experienced.It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely,Luca A.Front desk manager

Dear Yunjeong, I hope this notes finds well. We have sent your feedback to the personnel concerned and we do find your blazer. This was an error when registering your room number in our lost & found database.We tried to reach you but we don't have any phone number or e-mail adress to join you.I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please, send us an e-mail at : Hello@pley-hotel.com, stating that it is intended for the Assistant Manager. We would like to find a solution to send you your blazer at your current address. Best regards

고객님께,저희 호텔에서의 숙박이 기대에 미치지 못해 유감스럽게 생각합니다.PLEY 호텔은 고객이 파리에서 즐거운 시간을 보낼 수 있도록 진정한 경험을 제공하기 위해 노력하고 있습니다. 이 문제를 제기해 주셔서 감사합니다. 개선이 이루어질 수 있도록 관련 부서에 알려드리겠습니다.불편하시더라도 다시 방문해 주시길 바랍니다. 예약에 대한 후속 조치를 취하고 이러한 문제가 재발하지 않도록 주저하지 마시고 이메일이나 전화로 문의해 주시기 바랍니다. Best regards,

Dear guest,I am very disappointed to hear that you found our service to be below your standards. We would like to know more in order to improve our services. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Best regards,

Dear Joon Ho,Thank you so much for this beautiful note !The PLEY hotel is very happy to know that you enjoyed your stay with us. If you need anything for your future, do not hesitate to contact us by e-mail or telephone, so that we can do our best to help you. Best regards,Apolline

Dear Joyce,Thank you so much for this wonderful note!We hope to see you soon at the Pley hotel.Kind regards,Apolline

Dear Taeyeun,We are delighted that you enjoyed your stay with us despite this inconvenience. If you have a complaint of this kind, please do not hesitate to inform the front desk. Our teams are there to answer all your questions and requests.We hope that this problem does not prevent you from staying with us again. We look forward to welcoming you back to the Pley hotel,Best regards, Apolline

Dear Mrs. Candace, Thank you for your comment, which delighted the entire Pley hotel team. We try to give our guests the best services so that they can enjoy their stay and Paris. We want to keep our own identity while giving our customers the opportunity to take advantage of the various services our establishment has to offer. Your comment is a real accomplishment.We look forward to welcoming you again,Kind regards,

Dear Mrs. Jessica, We are so glad to read your nice feedback ! Many thanks for sharing your experience with us. The team of the Pley hotel is really happy to know that you appreciated our etablishment. We hope to welcome you back soon,Kind regards,

Dear Mr. Aguirre, We are delighted to know that you have been satisfied with your stay in our establishment. We are happy to hear that we were able to give you the high level of service that we strive to give every time. We will make sure to share your kind review with our team. We look forward to be welcoming you soon again at the Pley Hotel. Sincerely,

Dear Sabrina,Thank you for staying in our hotel. We are looking forward to be welcoming you to the Pley Hotel, if your travel brings you back to Paris again !Best RegardsLuca A.Front desk manager

Dear Manon,Thank you for your rating!The PLEY hotel is delighted that you enjoyed your stay with us. We would be delighted to welcome you back to our establishment.Best regards,Apolline