Dear Guest: Thank you for reviewing the resort following your recent stay. I look forward to welcoming you back in the near future. Best Regards, Bruce D. General Manager

Dear Khun Lord,Thank you so much for taking the time to provide feedback on your recent stay at our resort. I apologise for the delays and service issues you encountered; it is clear we did not meet the high standards we strive to uphold.We are reviewing our staffing levels and service procedures to ensure requests are fulfilled more promptly and efficiently. Your comments are invaluable as they help us improve and continue providing exceptional service to our guests.If you wish to discuss your experience further or have any more feedback or needs during your stay, please don't hesitate to contact me directly. We are committed to ensuring your comfort and satisfaction.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khun Taylor,Thank you so much for your feedback. I apologise for the issues you experienced during your stay. We are actively addressing these concerns to ensure they are not repeated. We value your input and are committed to improving our service.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Mark,Thank you very much for taking the time to share your rating. We're truly sorry to hear that your experience did not meet the high standards we strive to provide. We take all feedback seriously and would appreciate the opportunity to hear more about your stay so we can address any specific issues. Your comfort and satisfaction are our top priorities, and we're committed to making things right. Please contact me directly at your earliest convenience so we can discuss a way forward.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khun Hoàng,Thank you very much for your outstanding review on Expedia. We're thrilled to hear that your stay at the Wyndham Sea Pearl Resort Phuket met your expectations. It's always encouraging for our team to receive such positive feedback, and we're grateful for the opportunity to have hosted you. We hope to welcome you back soon for another delightful experience.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Catherin,Thank you very much for sharing your review. We truly value your feedback and are sorry your experience did not fully meet your expectations. Ensuring the satisfaction and comfort of our guests is our top priority, and we fell short during your stay.We are committed to improving and would appreciate any specific feedback you have on how we can enhance our services and facilities. Your insights are crucial for us to address any issues and ensure a better future experience for all our guests.Please remember that we are taking your comments seriously and reviewing our practices to make the necessary improvements. We hope to welcome you back and exceed your expectations on your next visit.Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Dear Kil,Thank you very much for your positive review. We're thrilled to hear you enjoyed our prime location. At Wyndham Sea Pearl Resort Phuket, we pride ourselves on offering a peaceful retreat that uniquely combines serenity with easy access to Patong's vibrancy. This ensures a tranquil stay free from noise, both day and night.We eagerly look forward to your next visit and the opportunity to serve you again. If there's anything we can do to make your next stay even more enjoyable, please reach out.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Norbert,Thank you for your feedback. We are very sorry for any confusion or inconvenience you experienced regarding our policies regarding room changes, late checkouts, and breakfast charges. Transparency and guest satisfaction are paramount; we fell short of conveying our policies.Please know we continually strive to improve our communication and services to ensure our guests have a seamless and enjoyable stay. We have taken your comments to heart and shared them with our team for you to review and take action.We value your patronage and hope to have the opportunity to better serve you in the future with better clarity and hospitality.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Satoshi,Thank you very much for your recent stay. We noticed your review and are concerned that we may not have met your expectations. We deeply value your feedback and would greatly appreciate it if you could share any specific comments or concerns you had during your stay. Understanding your experience in detail will help us address any issues and improve our service for future visits.Your comfort and satisfaction are our top priorities, and we are committed to making things right. Please feel free to reach out directly with any further information you can provide.Sincerely,Thanawat Tunyawatsakul - Resort Manager

Dear Franck,Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We aim to provide an exceptional experience for all our guests, and we fell short in your case.We understand the importance of every aspect of a guest's stay, from the comfort and cleanliness of the rooms to the quality of service received. Please rest assured that we take your comments seriously and will investigate further to ensure improvements.We value your patronage and would appreciate the opportunity to restore your faith in our resort. If you would like to discuss your experience in more detail or give us another chance to demonstrate our true level of service, please feel free to reach out directly.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ramtin,Thank you for your review and highlighting the aspects you enjoyed about your stay with us. We're pleased you found our property good and appreciate your understanding regarding the busy road and hill. Your safety and comfort are of utmost importance to us, and we are continuously exploring ways to enhance accessibility for all our guests.It's feedback like yours that helps us improve and ensure that we provide the best possible experience. We're thrilled that you had a positive stay despite the challenges with the road. We hope to welcome you back soon, making your next visit more seamless and enjoyable.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Herbert,Thank you very much for bringing your concern to our attention. I want to assure you that the pre-authorization hold on your account is a standard procedure intended to secure your booking and potential incidental charges during your stay. This hold is not a charge, and the amount is typically released within 7-10 days post-checkout, depending on your bank's policies.I understand the inconvenience this may cause, and I sincerely apologize for any confusion. We are currently following up with our financial team to ensure that the hold is released as promptly as possible. Additionally, we will review our communication process to ensure our guests are fully informed about the deposit and pre-authorization procedures in the future.Your feedback is invaluable to us, as it helps us improve our services and guest experience. Please feel free to reach out to me directly if you have further concerns or require assistance. We are committed to making this right for you.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ave,Thank you very much for your review. We're thrilled to hear you enjoyed your stay with us. We would greatly appreciate your feedback, as it helps us maintain our high standards of service and hospitality. We're glad you found the resort you like, and we're already looking forward to your next visit. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Hanissa,Thank you very much for your outstanding review on Expedia. We are overjoyed to learn that you found your room and the jacuzzi to your liking, especially in the warmth of the evening. It's heartwarming to hear that our staff's kindness contributed positively to your experience.Your feedback is invaluable to us, and we will certainly share your kind words with our team, who will be encouraged by your satisfaction. We look forward to welcoming you back to Wyndham Sea Pearl Resort Phuket for another enjoyable stay. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Kareem,Thank you very much for your feedback. While we're glad you chose to stay with us, we're eager to learn how to elevate your experience to a five-star rating next time. Your insights are invaluable for our improvement. Please consider revisiting Wyndham Sea Pearl Resort Phuket, where we'll strive to exceed your expectations. Feel free to reach out with any specific comments or suggestions.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Ashley,Thank you for your feedback. We apologize for the wait you experienced. We're actively working on improving our service speed and efficiency. Your comments are invaluable in guiding our efforts. We hope to have another opportunity to serve you better.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Rouzbeh,Thank you for taking the time to share your review. We strive to offer a welcoming and comfortable experience for all our guests, and we regret that we did not fully meet your expectations. Your feedback is essential to us, and we are committed to continuous improvement in all areas. We hope to have the opportunity to exceed your expectations in the future and show you the high standards of hospitality we aim to provide.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Leonilde,Thank you for your feedback. We apologise for not meeting your expectations. Your concerns are being addressed to ensure a better experience for everyone. We value your input and hope to have the chance to serve you again, providing a stay that reflects our commitment to excellence.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Amanda,Thank you very much for your positive review. We are delighted to know that your stay at the Wyndham Sea Pearl Resort Phuket met your expectations. Your appreciation for our team's efforts and the services provided is greatly valued, and we are motivated to continue delivering exceptional experiences. We look forward to the opportunity to welcome you back for another memorable visit.Warmly,Thanawat Tunyawatsakul - Resort Manager

Dear Carol,Thank you very much for your review. I'm glad to hear that you found the room to your liking. We acknowledge the communication challenges you faced and are actively working on improving our staff's language skills for better guest interaction. Regarding transportation, we understand the inconvenience and are exploring more efficient taxi services. Your feedback is invaluable in helping us enhance our guest experience. Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Asmi,Thank you very much for your excellent rating on Expedia. We are delighted to learn that you had a wonderful experience at Wyndham Sea Pearl Resort Phuket. It's always heartening to hear such positive feedback, especially when it comes to the efforts of our team. Your appreciation serves as an encouragement to all of us. We eagerly look forward to your next visit and promise another serene and memorable stay, in the heart of Phuket's vibrant beauty.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Guest,Thank you very much for your feedback. We are truly sorry to hear about your disappointment with our pool villa and service during your recent stay. We take your comments seriously and are committed to improving both the condition of our facilities and the quality of our guest services. Please rest assured that we are addressing these issues with the utmost urgency to ensure a more enjoyable experience for all our guests in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Al,Thank you very much for sharing your experience. We're delighted to hear that you found your room spacious and enjoyed the peaceful ambiance of our resort. It's pleasing to know that our location, close to Patong Beach and the convenience of our shuttle service, albeit with a fee, contributed positively to your stay. We sincerely apologize for any misunderstanding regarding the airport pickup. We appreciate your understanding and are glad that the beauty of the resort, our prime location, and the pool exceeded your expectations. Your feedback is invaluable, and we look forward to the opportunity to welcome you back for another memorable stay.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Mounsif,Thank you immensely for sharing your positive experience at our hotel. It’s heartwarming to hear you enjoyed your stay, rating us highly. Your commendation serves as a beacon of pride for our team, affirming their dedication to excellence in hospitality. We are eager to extend you a warm welcome back, hoping to surpass your previous experience with even greater comfort and enjoyment. Warmest regards,Thanawat Tunyawatsakul - Resort Manager

Dear John,Thank you very much for taking the time to share your recent experience at our resort. I deeply regret to hear about the issues you encountered, including the cleanliness of your bedroom and jacuzzi, discrepancies in bed arrangements, laundry service concerns, and the limited breakfast variety.Please accept my sincerest apologies for the inconvenience and discomfort caused. The condition you described falls short of the high standards we strive to uphold. I assure you that we are taking your feedback seriously and have addressed the cleanliness issue with our housekeeping team to prevent such occurrences in the future. Regarding the bed arrangements and information on Expedia, we are reviewing our communication and partnerships to ensure accuracy in room descriptions. For the inconvenience caused by the water supply issue and the laundry service, I extend my sincerest apologies and understand how distressing this must have been.We are committed to providing our guests with the highest quality of service and facilities. I hope we will have another opportunity to demonstrate our dedication to excellence and to making your next stay a memorable and pleasant experience.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Simone,Thank you very much for your review and for choosing our resort for your stay. I am glad to hear that you found comfort in your room and enjoyed the views and our restaurant. However, I am concerned to learn about the issues you encountered, particularly with the spa being in need of repair.Please know that we are in the process of improving our facilities, including the spa, to ensure that all amenities are up to the high standards our guests expect and deserve. Your feedback about the resort feeling a bit run down is also taken seriously, and we are committed to addressing these concerns with the necessary refurbishments.We appreciate your comments about our location and understand the limitations of being situated on a hill. We continuously aim to enhance our transportation services for greater accessibility and convenience for our guests.Your feedback is invaluable to us, and we are grateful for the opportunity to improve. We hope to welcome you back in the future to experience the enhancements we are making.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Shailesh,Thank you very much for taking the time to share your feedback. I am truly sorry to hear that your recent stay did not meet your expectations. Please know that we take your concerns seriously and are committed to addressing them.We strive to provide our guests with exceptional service and facilities, and it is clear that in this instance, we fell short. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we are taking the necessary steps to enhance our offerings and ensure a more comfortable and enjoyable experience for all our guests in the future.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with the high standard of hospitality we are known for.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Solongo,Thank you very much for sharing your experience with us. While I am pleased that you chose our resort, I regret that your stay did not completely meet your expectations. I am truly sorry to hear that certain aspects of our service and facilities did not fully satisfy you.We are continuously striving to improve every facet of our guest experience, and your feedback is essential in guiding these improvements. I assure you that we are actively working on enhancing our amenities and services to better meet the needs of our guests.I hope you will consider staying with us again, so we have the opportunity to provide you with a more positive experience that reflects our commitment to excellence in hospitality.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Samuel,Thank you very much for sharing your positive experience. We are delighted to hear that our staff's friendliness and willingness to help made a significant impact on your stay. It is our priority to provide exceptional service and a welcoming atmosphere for all our guests.Your kind words are greatly appreciated and will be shared with the team, serving as encouragement to continue delivering the high standard of hospitality we strive for. We are glad that we could contribute to making your stay enjoyable and memorable.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Alcides,Thank you very much for taking the time to share your feedback. We are pleased to hear that you found our rooms to be ample and comfortable. However, I am genuinely sorry to learn about the issues you experienced with the Internet, phone line, and our front desk service.Your experience does not reflect the high standard of service we aim to provide. Please be assured that we are investigating these concerns and taking immediate steps to rectify the situation to prevent such issues from recurring in the future.We appreciate your patience and understanding in this matter, and we hope to have the opportunity to serve you better during your next stay.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Jamal,Thank you very much for taking the time to rate your stay at Wyndham Sea Pearl Resort Phuket. We are pleased to see that you have enjoyed your time with us. It's always heartening to know that our guests appreciate our efforts. Your rating motivates us to continue enhancing our services and facilities. If there were any aspects of your stay that could have been improved, we would be grateful to hear your suggestions. Our goal is to provide an exceptional experience for every guest. We hope to have the pleasure of welcoming you back in the future, ensuring a 5 out of 5 experience next time.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Khalid,Thank you very much for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. It's important for us to understand where we fell short so we can make necessary improvements. Please know that your comments have been shared with the relevant teams for review. We are committed to providing our guests with the highest quality of service and facilities, and your input is invaluable in helping us enhance our standards. We sincerely hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction. Should you wish to discuss your experience further, please do not hesitate to reach out.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Claire,Thank you very much for taking the time to share your experience. I am genuinely sorry to hear that your stay did not meet your expectations, and I apologize for the challenges you faced, particularly with communication and room allocation. The comfort and satisfaction of our guests are our top priorities, and it is clear that we fell short in your case.I am glad to hear that Tanisha was helpful, but I understand that the overall experience was not up to standard, particularly in terms of cleanliness and unexpected issues like the water supply interruption. Please know that your feedback is being taken very seriously, and we are implementing measures to improve our staff training, particularly in language skills, and to enhance our room and facility maintenance.Your comments have been shared with our team, and we are committed to making the necessary improvements. We hope to have the opportunity to regain your trust and provide you with the high-quality service and accommodations that our guests expect and deserve.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Guest,Thank you very much for taking the time to share your feedback. We sincerely apologise for not meeting your expectations during your Wyndham Sea Pearl Resort Phuket stay. It's concerning to hear that our facilities and services fell short, particularly with the room cleanliness, bath tub condition, and dining experience.We are taking your comments seriously and have taken steps to address each issue, including rigorous quality checks and staff training, to make sure our amenities and services reflect the high standards we aspire to. While we understand that this stay did not meet your expectations, we are committed to making the necessary improvements.We hope to welcome you back in the future and provide an experience that genuinely reflects Wyndham's quality and service.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Brian,Thank you very much for sharing your review. I'm truly sorry to hear that your experience did not meet your expectations or the high standards we strive to uphold. We take all feedback seriously and are currently reviewing the specific issues you encountered to ensure they are addressed promptly and effectively.We are committed to providing our guests with the best possible experience, and it's clear we fell short in your case. Please rest assured that we are taking immediate steps to improve our service and facilities to prevent such issues from occurring in the future.Your feedback is invaluable to us as it helps us improve and serve you better in the future. We hope to have the opportunity to welcome you back, providing an experience that not only meets but exceeds your expectations.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Oi Tung Coko,Thank you very much for your feedback. We deeply regret to hear that your experience at our resort did not meet your expectations, as indicated by your rating. We are committed to providing our guests with exceptional service and it's clear that we did not achieve this during your stay.We take all feedback seriously as it helps us identify areas that need improvement. Could you please provide more details about the specific issues you encountered? This will enable us to address them directly and ensure they are not repeated in the future. Our goal is to ensure every guest has a memorable and enjoyable stay, and we clearly have work to do to meet this standard in your case.We hope to have another opportunity to provide you with the quality experience you deserve. Thank you once again for sharing your thoughts.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Dear Esengül,Thank you very much for your review. We are truly sorry to hear that your experience did not meet the high standards we strive for at Wyndham Sea Pearl Resort Phuket. Your feedback is invaluable to us, and we are taking immediate steps to address the concerns you've raised. We're committed to continually improving our services and facilities, and your comments are a crucial part of this process.We would be grateful for the opportunity to welcome you back in the future, allowing us to demonstrate the enhancements made based on your feedback. Our team is dedicated to ensuring that your next stay with us is a memorable and enjoyable one.Warm regards,Thanawat Tunyawatsakul - Resort Manager

Thank you very much, Niko, for your positive review on Expedia. We are delighted to hear that you enjoyed your stay, especially the pool bar service and the kindness of our staff. Your satisfaction is our top priority, and feedback like yours is immensely encouraging to our team. We are continually striving to enhance our services and we look forward to welcoming you back for another enjoyable stay at Wyndham Sea Pearl Resort Phuket.Thanawat Tunyawatsakul - Resort Manager

Thank you, Brian, for your review on Expedia. We appreciate your feedback and are committed to constant improvement. We're working diligently to enhance every aspect of our guest experience. We hope to have the opportunity to host you again at Wyndham Sea Pearl Resort Phuket and provide an even more satisfying stay. Best regards,Thanawat Tunyawatsakul, Resort Manager.

Thank you, Teneisha, for sharing your experience. We're truly sorry to hear that your stay didn't meet the high standards we strive for. We're committed to improvement and your feedback is crucial in this process. We're addressing the concerns you've raised and are actively working to enhance our services. We hope to have the opportunity to welcome you back and provide a stay that truly reflects our dedication to guest satisfaction. Warm regards,

Dear Mohammed,Thank you for your feedback. I am genuinely sorry to hear about the issues you faced during your stay, especially with the unwelcome visitor and hot water inconvenience. Please be assured, we take these matters seriously and have already initiated strict measures to prevent such occurrences in the future. We are committed to upholding the highest standards of hospitality and would love another opportunity to demonstrate this to you. Your satisfaction is paramount to us.Warm regards,Thanawat Tunyawatsakul, Resort Manager

Thank you, Bertram, for your rating. We regret that your experience at Wyndham Sea Pearl Resort Phuket didn't fully meet your expectations. We're dedicated to continuous improvement and your feedback is invaluable in this journey. We would appreciate any further comments you might have, as they help us enhance our guest experience. We sincerely hope to have the chance to host you again and provide a more enjoyable stay. Best regards, Thanawat Tunyawatsakul, Resort Manager.

Dear Jlene,Thank you for staying with us and taking the time to rate your experience. We are glad to see a positive rating but are always eager to hear more. If there's anything specific you enjoyed or think we could improve on, we welcome your feedback. We continually strive to enhance our service and guest experience. We hope to welcome you back soon for an even better stay.Warm regards,Thanawat Tunyawatsakul, Resort Manager

Dear Geoffrey,Thank you for sharing your experience. We sincerely apologize for not meeting your expectations. Your feedback is crucial for us to improve our service and guest experience. We are committed to making the necessary improvements and hope to have the opportunity to welcome you back for a much better experience.Best,Thanawat Tunyawatsakul - Resort Manager

Dear Ashley,Thank you for staying with us and for taking the time to rate your experience. We're always striving to improve and would love to hear more about your stay. Your feedback is invaluable in helping us enhance our services. We hope to welcome you back soon for a stay that exceeds your expectations.Best regards,Thanawat TunyawatsakulResort Manager

Dear Johnny,Thank you for sharing your experience. I'm genuinely sorry to hear that your stay did not meet the high standards we strive for. Your feedback is invaluable in helping us improve. Please know that we are addressing each issue, particularly the cleanliness and maintenance concerns. We are also evaluating our location access to enhance guest convenience. Your experience doesn't reflect our values, and I hope you will give us another chance to show the actual quality of our resort.Warm regards,Thanawat TunyawatsakulResort Manager

Dear Johnny,Thank you for rating your stay with us. I notice that we may not have lived up to your expectations. As we strive for excellence, your feedback is vital. While you haven't provided specific comments, I invite you to share more about your experience so we can learn and improve. We hope to have another chance to host you and ensure a more enjoyable stay in the future.Best regards,Thanawat Tunyawatsakul, Resort Manager

Dear Eddie,Thank you for sharing your experience. We appreciate your feedback on the location and setting of our property. We're glad you found the resort peaceful, and we understand the importance of convenient access. We're continually exploring ways to enhance our guests' experience, including transportation solutions. We hope to welcome you back and provide a more seamless stay in the future.Warm regards,

Thank you, Roana, for your kind words. It's delightful to know that the in-room scales added a unique touch to your stay and that our staff's politeness and helpfulness stood out to you. We're enhancing our team's language skills to improve communication and ensure a better experience for all our guests. Your family holiday memories are precious to us, and we hope to be part of more such memories. Please do revisit us.Warm regards,Thanawat Tunyawatsakul