Staff were very proactive offering assistance when I was late for check-in. The motel is convenient for exploring the Southern Forests around Pemberton but is very dated and needs work. Thankfully most of the issues can easily be fixed: the main sliding door to the room did not lock properly, carpet was stained, TV was not plugged into aerial or power properly, one of the bedside lights had no lightbulb in it, hot water took ages to come on. I still had a good night's sleep and felt safe and comfortable throughout my stay. For the price it is good value that can only be improved with minor works.