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Opiniones de Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel
307 North New Warrington Road, Pensacola, FL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 320 de 685 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 685 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 685 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 685 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 685 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Beatriz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo fue excepcional y el desayuno espectacular
Se hospedó 3 noches en diciembre de 2023
Respuesta de Andrew , el 29 mar. 2024
Gracias por la maravillosa calificación y reseña. Nos alegra saber que disfrutó de su estadía con nosotros mientras estuvo en el área de Pensacola. Esperamos volver a verte pronto.

4/10 Malo

Claudia

Se hospedó 2 noches en julio de 2022

8/10 Bueno

Yurisbel, Panama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Bien estuvo muy bonito todo

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
El hotel es muy bonito y limpio, excelente ubicación y el personal muy atento, así que lo recomiendo ampliamente.

10/10 Excelente

DUMMY

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very clean!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel staff were all very helpful and nice. Thank you.
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew , el 29 mar. 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 Bueno

Debra, Port Saint Lucie

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Pool is full of leaves and hot tub out of order
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew, el 29 mar. 2024
I am sorry to hear about the leaves in the pool, with the change in seasons causes more leaves to fall. We do try to keep the pool clear of leaves for our guest here

10/10 Excelente

Janine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location and easy to get to the base.
Se hospedó 3 noches en marzo de 2024
Respuesta de Andrew , el 29 mar. 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 Bueno

Natalie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
The staff was great everyone was so friendly. I think the guy who talked with me and my grandson was really friendly I think he was a house man wish I would’ve gotten his name I will be staying here again when I visit my daughter
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew , el 29 mar. 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

6/10 Aceptable

Araceli

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 13 mar. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just arrived. Room is clean and roomy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, el 15 mar. 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 Bueno

Thomas

Le gustó: Limpieza
Could not find anybody at the front desk and put in the morning
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jared

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was very friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew, el 15 mar. 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

6/10 Aceptable

Roberta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 21 feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Paul

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 21 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Gracie Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was friendly! The location was convenient! The bed was super comfortable!!!
Se hospedó 4 noches en febrero de 2024
Respuesta de Andrew , el 15 mar. 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Excelente

Sandi

Se hospedó 1 noche en enero de 2024
Respuesta de Andrew, el 17 ene. 2024
Sandi, We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
It was acquit for a weekend stay and conveniently located to NAS.
Se hospedó 2 noches en enero de 2024
Respuesta de Andrew , el 17 ene. 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 Excelente

Janice S.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 10 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Started out bad didn't get the room that I had booked with walk in shower. But the stay was good. Staff very friendly. Breakfast was awesome.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Andrew, el 10 ene. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not having your requested room type. We are glad you hear you enjoyed your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Aceptable

Mathew

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team, el 10 ene. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew, el 15 mar. 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Excelente

Devin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
To a New year and continued success
I never really have anything negative to say about the Hoilday Inn. Even if have an issue like the TV not working properly, they have always honored my request of sending someone, and also the staff is friendly and professional. Though depend ing on your accommodation taste, it may not have the glitter and gold, but I rather have a professional and genuine staff. Much love and respect to the Pensacola staff and Happy New Year !
Se hospedó 2 noches en diciembre de 2023
Respuesta de Andrew, el 3 ene. 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Excelente

Mayte

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Care Team, el 30 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Devin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Andrew, el 18 dic. 2023
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 6 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Carina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best hotels I’ve stayed at. They had everything that I needed in the room and breakfast every day with a large selection of items to eat and drink. I loved it, would definitely stay again!!!!
Se hospedó 4 noches en noviembre de 2023
Respuesta de Andrew, el 6 dic. 2023
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us, and our breakfast. We look forward to your next stay with us.;l

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Andrew, el 16 nov. 2023
Thanks for the wonderful Rating, We are glad to hear that you enjoyed your stay with us while here in Pensacola.

10/10 Excelente

Thomas

Great stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Express Management, el 8 nov. 2023
Hi Thomas,We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 Excelente

ABRAHAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service
Se hospedó 3 noches en octubre de 2023
Respuesta de Andrew, el 30 oct. 2023
Abraham, Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us.

10/10 Excelente

Morgan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Andrew, el 30 oct. 2023
Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!

10/10 Excelente

Brittany

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Customer Care Team, el 25 oct. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Good Hotel
Clean, kind, easy. Good hotel, great service.
Se hospedó 3 noches en octubre de 2023
Respuesta de Holiday Inn Express Management, el 25 oct. 2023
Hi Jennifer,How awesome to know that we were able to accommodate you during your visit. We hope to see you again soon!

8/10 Bueno

Karen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and the decor was pleasant, the bed was very soft and cozy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM, el 17 oct. 2023
Hi KarenThank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was extremely professional and kind during checkin. Despite a lizard in the room I was to be assigned, they were great at accommodating my arrival.
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 17 oct. 2023
Hi Mark,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay, friendly staff
The hot tub not working was disappointing, but as always the breakfast was amazing.
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM, el 17 oct. 2023
Hi Chris,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 Excelente

Richard

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The folks that checked us is, really appreciated Shardays professional and friendly attitude.
Se hospedó 2 noches en octubre de 2023
Respuesta de Holiday Inn Express Management, el 11 oct. 2023
Hi Richard,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

8/10 Bueno

Fred

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Holiday Inn Express Management, el 6 oct. 2023
Hi Fred,Thank you for staying with us. We hope to see you again soon!

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 26 sept. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Aceptable

Kaylee

Viaje familiar
Se hospedó 2 noches en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 20 sept. 2023
Greetings Kaylee,Thank you for staying with us. We are sorry to hear that we failed to meet your expectations. Guest satisfaction is our number one priority so we value your feedback. It is our hope that you will give us another try in the future.

10/10 Excelente

Karla Renae

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was delicious with nice options and the staff were super nice. The location of the hotel is good because it was about 10-20 minutes from a lot of places.
Se hospedó 3 noches en julio de 2023
Respuesta de Andrew , el 18 sept. 2023
Karla, Thank you for your wonderful rating! We are glad you enjoyed yourself. We hope to see you again!

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 28 oct. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

James

Se hospedó 7 noches en agosto de 2023
Respuesta de Customer Care Team, el 27 sept. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Yolanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew, el 4 sept. 2023
Hi Yolanda,Thank you for your rating! We hope to see you again!

8/10 Bueno

Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is great. My room was great. The area. (Outside of the immediate hotel) was not great and that is out of their control.
Se hospedó 1 noche en agosto de 2023
Respuesta de Andrew, el 30 ago. 2023
Ann, Thank you for your wonderful rating! We hope to see you again!

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en julio de 2023
Respuesta de Holiday Inn Express Management, el 3 ago. 2023
Hi Christine,Thank you for your wonderful rating! We hope to see you again!

8/10 Bueno

Robert

Le gustó: Servicio y personal y condiciones de la propiedad
This is completely adequate if your in town on business, visiting the military installation, or just passing through. Nothing about it is terrible, nothing about it is great. It’s completely adequate…oh and elevator is slow
Respuesta de Holiday Inn Express Management, el 31 jul. 2023
Hi Robert,Thank you for taking the time to leave us your honest review. We are glad you stayed. We hope to see you again soon!

10/10 Excelente

cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Holiday Inn Express Management, el 28 jul. 2023
Hi Cathy,Thank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

8/10 Bueno

Rena

Viaje familiar
Towel tyrants
They make you check out towels at the front desk and sign them back in after use… rather disappointing for a decent hotel
Se hospedó 3 noches en julio de 2023
Respuesta de HIE Management Team, el 18 jul. 2023
Greetings,Thank you for staying with us. Unfortunately, due to so many of our pool towels going missing we had to figure out a way to keep track of pool towels for our guest. I would like to apologize for the inconvenience that this may have caused for you! We are working diligently to come up with a better plan, that may be more accommodating to our guest. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to constantly evolve and make our hotel better. We hope you allow us the chance to service you in the near future!

10/10 Excelente

Stephen, St Petersburg

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast area was very good. The woman in charge of it was great 👍
Se hospedó 3 noches en julio de 2023
Respuesta de Holiday Inn Express Management, el 13 jul. 2023
Hi Stephen,Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!